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    Macy's

    2.8 (194 reviews)
    Open 10:00 am - 7:00 pm
    Updated a few days ago

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    Reviews With Photos

    Manager of Dior
    JoAnna S.

    I needed some blue eye liner and mascara from Dior. As I walked in I was greeted with a smile and a hello from the Manager of Dior. She always remembers me and when I come in she knows what I like and we talk as though we've been doing business for years. She's very fast and gives me options by telling me about any pre sales. Diors counters are always spotless and their floors are clean. She is pretty awesome. She always reminds me of Macy's coupons available to me. This Manager is very professional looking and is very professional. She looks like she could be a model or head of a Fortune 500 company. Her appearance is impeccable! I love Macys and Dior. If you ever encounter her you will be in for a treat!

    Used perfume gift set from Valentine's Day
    MJ T.

    Ordered a perfume gift set of the Tiffany Rose Gold perfume online. Received it and didn't like that there was no staying power at all. Even when I layered it with the lotion, doesn't at all last. Dissipated after an hour.....anyways I of course went into Macy's to return it and decided to try another scent which was the Coach Floral parfum. I got it home and when I opened it I can tell it was used. When I pay good money for a perfume I expect it to be NEW not already used. In the picture you can see some scotch tape keeping the heart mirror in place on a crushed box. Shame on whomever thought it was ok to put it back out for sale since it was obviously from Valentine's Day that someone decided to return.

    Outside
    Lexi S.

    I love Macy's! I've been a card member for over 10 years. They have a fantastic selection of clothes for women, and men! I enjoy their bikini and coat selection, they even have designer shoes such as Steve Madden in their footwear space. They have amazing perfumes and I always come here first whenever I need something. I usually get lucky and can shop for all my family members from teens to grandma! Can't recommend enough, definitely sign up for the card it's worth it for the rewards and discounts! Everyone that works here is so nice and helpful! You can perk on the macys side of the mall and walk right in! They have everything from intimates to swim, baby clothes, folk wear, face lotions, to mens wear. Truly a 1 stop shop for all your needs and wants!

    Adidas
    Peter X.

    We stopped by Macy while visiting the Valencia Town Center. My wife wanted to take a look at their jewlery so when she was doing that, I just went walking around the store. This is a 2 level Macy so they have a lot of stuff on display. There a Toys R Us here and also some furniture along with mattresses as well. The customer service we received here at the jewlery department was good. There also a women bathroom on the second level as well.

    Tricia, myself, and The Macy's MBA @ the Valencia Town
    Don M.

    We always go to see My Macy's Stylist, Tricia, which happens to be at the Valencia Macy's location. My partner and I have stayed with her since she had been at the Thousand Oaks CA Macy's location. Tricia is a true asset to Macy's and to the Valencia location. She is assisting my partner and I on preparing for a White Party in Cancun in this coming May 2025. Tricia helped us recommend a great professional tailor (Michelle @ J David Clothiers) to make the alterations. Tricia always knows what we like and makes sure to provide us the best service experience! We will follow Tricia where ever she goes!

    Sunglasses
    Katie S.

    Rochelle helped me find the cutest Prada sunglasses at the Sunglasses Hut. I am obsessed with them. She was so patient as I tried on probably 20 pairs. She definitely knows her stuff and she helped me get the best bang for my buck. Excellent service and a great price.

    No sense of urgency
    Albert T.

    Can you do half stars ? My daughter and I walked into Macy's to look at shoes for her and there was no acknowledgement from the associate. Other customers walked by with no greeting as well. It's crazy how a business like JD Finishline can allow their associates to sit on the stool for longer than 10 mins and be on their phone. This finishline has definitely lost its value .

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    17 days ago

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    7 months ago

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    1 year ago

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    2 years ago

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    1 year ago

    I love the women's petite department. The Palmdale store is actually closer to me but they no longer have a Petite department

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    4 years ago

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    2 years ago

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    2 years ago

    Love this Macey they always have good sales good spot to buy stuff for my kids I hope we never lose this store

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    2 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    1 year ago

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    2 years ago

    Good selection of watches and Sean was super helpful throughout the process! Amazing service!

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    5 years ago

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    12 years ago

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    Page 1 of 5

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    Review Highlights - Macy's

    We always go to see My Macy's Stylist, Tricia, which happens to be at the Valencia Macy's location.

    Mentioned in 2 reviews

    Read more highlights

    Surprise

    Surprise

    3.3
    (29 reviews)
    5.0 mi

    Saw all the negative reviews and as someone who runs a small business and works customer service I…read morehad to leave a good review! I have not experienced anything negative with the employees here. Honestly even if they were rude I would not care in the slightest. Someone could call me a B*txh to my face and I would still shop here. The selection is that good. Sooo many cute clothes and priced super affordably. The employees are TEENAGERS so if you're having issues with them it's your own fault for starting drama with teens who are making minimum wage. It's not that hard to buy your clothes and leave. All of the reviews here are "I tried to return something that I was explicitly informed was final sale and they said no so to a refund and now I'm mad" like?? I have never had an issue because I'm not annoying af. My fav miss me jeans are from here and cost me $30. If you want to pop in for cute affordable clothes come here. I guess if you're insufferably annoying and can't understand basic policies, pay more and shop on Amazon or something.

    A year ago, I would have given this place one star. the employee at the front was rude and acting…read morelike me being a costumer was a bother. I came in a few months ago to try again, and the teenager at the front helping me was nice. She had black hair, if I could name her I would! She was the rainbow at the end of a storm! Will be continuing business here.

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    Macy's - deptstores - Updated July 2026

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