My wife wanted to stop by this Soma store when we came to the Valencia town center. I took her to the store in Woodland Hills so she's already familiar with the brand. When we walked inside, the lady working greeted us and told us about the sale they are having. She was very helpful to us and other customers in the store. She was trying very hard to provide the best customer service and she did. My wife took a took at the sale rack and saw some stuff that she liked but didn't purchase it. read more

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For the past several years I've always shopped at Victoria Secret and have been sized as 34-36D. About a two months ago I went and got resized as I had lost a decent amount of weight and they told me my bra size was still a 34D. After a while I noticed my bra was a bit too tight and I had lots of spillage in the cups. I tried to figure out my own size but it seemed like I was stuck in between sizes. I decided to come here with my mom, and we received the most EXCELLENT customer service and assistance from ginger. She was so sweet and kind and helpful. when I explained to her how it felt like I was in between sizes. She had me try on a 34G and it was game changer! It fit me so comfortably and perfect. It was such a confident boost. Will forever shop here. read more

My Sister and I had never come to this Store !! We have been missing out !! The selection of bra's is amazing!! We got exceptional service from Paulette !! She took her time with us !! She measured us and brought us a variety of bra's that would fit our shapes !! She was so nice and funny !! Julia helped check out my Sister and she was professional and nice too!! Great Team !! We had a great experience and this is our go to Store from now on !! Hurry get going to Soma!! They have the softest PJ 's too !!Thanks Ladies you are the BEST ... read more

Friendly staff, nice selection of merchandise, sale selection was fun to go through and the new seasonal items were great'

This review is for Soma.com representative Jaterra, not the store!!!! I just got off the phone with the most delightful customer service representative at Soma.com. I was disappointed because my "order online, pickup in store" transaction was cancelled with no explanation or call from the store. Jaterra saved the day. She reordered all of my items to ship to me using my coupon and was so incredibly polite and sweet during the process. The stores would get more business if they followed up with clients with a personal phone call rather than simply canceling the orders. Just saying! read more

I just had the most enlightening and wonderful bra shopping experience. Tonya took her time to help me find just the right bra making sure I know all the bra laws and how to wear a bra correctly. I had no idea! I'm so excited to wear my new bras and comfortable bamboo T-shirt. Just bummed the workout pants don't have pockets or I would have bought those too! Great experience and great customer service. read more

The struggle is real When it comes to finding bras that fit (44G). But today, I was pleasantly surprised that Patty and the manager of Soma Valencia were able to find me a minimized bra that not only fit but made me feel sexy. The bra felt like I had nothing on, which I am sure all women want when it comes to a bra that has wires. Today was an emotional day in finding something that made me feel beautiful and not made by Acme industrial or Army issued. I also received a nice discount. Thanks, Ladies, a new customer for life. read more

Used to be a big fan of this store, clothes, pjs, bras and mostly their customer service. They seemed to have gone down hill in the customer service dept. (well depending of how you look apparently) Have been in the store a few times with my adult daughter and have been completely ignored. Today saw first hand the extremely opposite service given to a Caucasian lady. Hope this was a few isolated incidences and not a norm because the clothes and bras are still great! read more

If you want a proper bra fitting, go see Eva! She's the sweetest and most amazing person for this job! I almost bought one of everything because her fittings were so perfect. To be honest, I bought more bras than I ever have before. Thank you, Eva, for the best fitting of my life! read more

Tonya at Soma was very friendly and patient in helping me find the perfect bra. She was determined to get me the one that fit the best and she did! Thank you for your dedication and customer service. read more

I love our Soma and everyone that works there! Always sooo helpful and kind just makes me want to bring my coffee and just chat with them endlessly! Most recently went and they didn't have my size and they helped me order one online. I also got another recommendation and I love it read more

I'm very late on writing this review as this happened several weeks ago, but I keep reminding myself to do it. I brought a bra into the store that I had purchased at the store months earlier but was never going to wear, because it just wasn't the right fit. I had a receipt that was 5 months old. Most stores would definitely NOT exchange or refund an item based on this criteria. I thought I would take a chance because I'm a good customer. The manager really stuck her neck out for me ( I wish I could remember her name!) and allowed me to just pick a new bra and exchange. I only had to pay $5. The new bra was perfect! Thank you Soma for great customer service! read more

Being a larger-breasted woman, bra shopping has always been a chore for me and I have always left defeated and bra-less or settling for a bra that's not fantastic and feeling insecure for the rest of the day. I went into Soma with a friend to get a bra for her and she talked up her bras quite a bit, I thought it couldn't hurt to try one on. After talking to Leah about my bra experiences, she offered to do a bra fitting and saying yes was the best decision I could've made. Not only did she make me feel so comfortable during the whole process, she found me the best and most supportive bra I have (now) ever owned, and she took the time to explain why certain bras fit me better than others. Not only did she help me find the best bra for everyday wear, but she also helped me find the best, most supportive and comfortable bras for while I'm working as well. She also went over proper care to maintain the quality and improve the longevity of the products I was purchasing. Leah went above and beyond and I have never been so impressed by customer service. I left the store not feeling insecure and defeated, but excited and relieved to finally find a store I can go to knowing I will be helped with the utmost customer service and be able to find a bra that fits and supports me properly. Leah also informed me about the bra donation program and explained to me how it works. I think that program is so amazing and is yet another reason (along with Leah's phenomenal customer service and knowledge and the quality of the products themselves) I will only be shopping at Soma for bras and intimates from now on. I definitely plan on going back in to donate my bras! I am also very excited to try my new cool nights cami! read more

Soma - Pink cool nights cami (top), two balconette bras (middle) and two Enbliss Luxe adjustable bralettes (bottom) - Women's Clothing Near Me - Valencia, California

Love this store! Excellent customer service. A large variety of bras and panties in a variety of sizes! They also have super soft pajamas and shirts. The quality is excellent. Washes great and not falling apart after months of wearing and washing. So much better quality than the online stores and VS. They will measure you and make sure you have a correct fit and bring you more options to your dressing room to choose from. Top notch customer service. read more

I love this place for my wife. She says the bras are very comfortable. The employees are very nice and helpful. I recommend this store for people that are looking for a comfortable bra read more

I had a great experience shopping here. Brianna provided excellent customer service helping me find a bra that fit me correctly after having surgery. read more

Great customer service and gorgeous bras, but I have one complaint that I would like the company to take into consideration. The bras that I purchased are lacking in sewing construction of wired area under the bra which has a seam that while wearing folds over and rubs a tender area of the body causing discomfort. Various other manufacturers bras that I've purchased do have a smooth seam that is comfortable to wear. Very disappointed in this comfort aspect of Soma bras as they are very attractive and expensive. Also to note, though I hand wash the bras the underwire tends to break. I requested to purchase underwire replacements which are not available. A good product should have timely wearability as well. read more

2nd time purchasing bras & panties at Soma. I must tell you that Bonnie & Kat are lovely associates who really know what they are doing. Bonnie showed me I have been wearing my bras wrong for years. Wow what a difference! Seriously. Mind blown. She had to go on break as we were finishing up so Kat took over & took great care of me. The only complaint I have is there was another associate at the register, who was very unfriendly & couldn't be bothered to say hello or acknowledge I was there. (I was waiting for Kat to find an item in the back.) Shopping for bras & panties is an intimate experience. I definitely would not want that particular associate to help me. She needs more training in customer service. Other than that I love my purchase. So thank you Bonnie & Kat. :) read more

Ebony and Anna helped me out find the perfect bras! Right away they took my measurement and I didn't even have to lift a finger! They got all these bras together for me to try and helped me figure out how to get the most out of my money! These bras were so high quality and the workers made my experience so memorable! Anna is the manger and she didn't hesitate to order the right size and color for the bras I wanted. The girls were so patient and amazing I will definitely be back for the bras but stay for the amazing service! Thank you Ebony and Anna! read more

Mj helped me and was super nice. She gave me one on one to find what kind of support i wanted. You have to try the pajamas!!! Theyre cool which is amazing for the summer nights. Forget vs im a loyal Soma shopper now. read more

alriiighty- so, this was my first ever time actually getting fitted for a bra. At a real bra store. NO, VS does not count- they measured me wrong multiple times and this store is way different. Similar prices and VS, but you can literally feel the quality difference. Beautiful bras, in a wide variety of sizes. Very helpful staff and attentive. Purchased the Bella Cucina (sp?) bra and so far am loving it. read more

I have to admit, I was s a bit reluctant to try out a new place, being repeately disappointed at VS. I walked into the store, pretty close to closing time and was pleasantly greeted by Deborah. Deborah was as sweet as can be, made me feel at ease and assured me that I will definitely find a bra before I left. I actually had a professional bra fitting and she brought in almost every kind of bra they had. It was refreshing to see that Deborah was eager to make sure that I was a satisfied customer, rather than just selling. Thanks to the professional experience I received with Deborah, I am now a regular customer at Soma! read more

Great place! It is hard to find a good bra place and someone that can help fit you well especially when you wear a larger bra size. Everyone was so friendly and helpful. The lady that helped me, Ebonee was so sweet. I will definitely return! read more

Kat is amazing! She makes the customer feel welcome, comfortable and offers valid advice for improving self-confidence. Could never find anyone as helpful as her at any other store. Only issue is availability of promoted product when sales are happening. That seems to be a management issue, but the service out front is second to none. read more

My daughter and I just returned home from shopping at Soma for the first time. It was great! We could not have asked for a more positive and helpful experience! Vicki was absolutely wonderful, sweet, and patient. She found just what my daughter needed. And the fitting went very well. I think the prices are pretty comparable to Victoria's Secret, or any other department store. Would recommend to anyone looking for excellent customer service and quality merchandise. Thanks again! read more

Ok so Deb helped me out and she's amazing! Such great customer service there and super friendly staff.they also do custom fittings to make sure you're in the right size.for us larger chested ladies this place carries a wide variety of cup sizes and they are all at a sensible price compared to private boutiques. They also have some good deals going on and if they dont have exactly what you want it can be ordered for you. definitely coming back read more

Great customer service, great quality products, awesome rewards program, and unique product. Overall a great store!

For a lingerie store whose mission statement should be to make all woman feel beautiful under their clothing, this store is an absolute disgrace. My mom had come in here to try on a bra and had shown the sales associate that it was not fitting her correctly because it was puckering on one side of the cup. The sales lady had the nerve, the audacity to ask my mom if her breasts were her originals! When my mom responded they were not, the sales associate proceeded to tell her that's is why bras do not fit her because bras are meant for breasts that hang and not for breasts that protrude out. How shameful of this woman, regardless of a woman's decision to not have their "originals" is not of anyone's concern!!! Or where it is not a decision such as a double mastectomy. Very emotional and private so my mom simply left with grace. I had the mind to go to corporate, I really would have appreciated a hand written apology to my mom. I was not able to get in contact with a district area manager only the store manager who said she would have a "serious talk with the employees." Ladies, please go else where, somewhere that empowers you to feel beautiful and confident as lingerie should. God forbid another woman fighting breast cancer is subject to this treatment and judgement or even woman who have breast fed babies or abnormalities and yearned for their breasts to have some kind of visual aesthetic. Very sad. Shame on you Soma. No stars earned here, however it would not allow me to post without one. Angela read more

Loved this store! I walked in for the first time today with only 20 minutes to find a bra and get out. Deborah was amazing! She measured me, handed me exactly what I asked for and sent me to the dressing room. Before I had time to get my shirt off, she was back with one more for me to try. She quickly helped me make some adjustments and decide on what would work best for me. I was in and out in a flash and I have not only a new bra I am very happy with, but also some new underwear to try out :-) Can't wait to go back - they have a beautiful selection of undergarments and sleepwear! Thanks Deborah!! read more

These people don't know how to fit you properly!! I usually go to Naughty But Nice to purchase my bras, but I figured I would give Soma a try in that they are closer to my house. Went in and asked for my size, tried it on and I couldn't really tell how it looked on me, so when the attendant came to check on me I asked her and she said that it didn't look good so she brought me a larger size. Put that on and she said it looked much better. They were out of stock in the color I wanted so they ordered it for me. She tried to push a black bra on me but I didn't want or need one. She wasn't happy about that. It didn't seem that they were interested in me. They just wanted to make a sale. When my bra came in the mail and I tried it on, My husband came in and said that it's too big for me. "Your old ones look better on you than that one!" Not going back to Soma!! I'll make the time to go back to my regular store. They take time with their customers and make sure that you're fitted properly. I don't think these ladies know what they're doing. read more

I have to admit as I mature into my late 40s Victoria secret which I have worn since I was 18 years old he's no longer comfortable there's nothing wrong with trying to feel good about your intimates but I've had enough with all the marks and bruises that I received from Victoria's Secret I walked into Soma and Chondra made me feel so good I was in my uniform so therefore I did not want to try anything on I did make an appointment to come back with her on a Saturday to bring back any of the things that I have purchased but I was happy with the quality of the material from the bras and the yoga pants were extremely to my liking I did go back on Saturday and return the bras because I did not feel they fit very well she helped me with every single bra in the store to find me a bra that fit she made me feel very welcome she even help me pick out a very nice night gown that feels so soft I can't wait to wear it the only complaint I have is that I had the impression it was a grandma store and I had to think I am a grandmother that I still would like to look and feel my best as if I did when I used to wear Victoria's Secret all I have to say is I'm excited to try these bras and panties I did where the panties for the first time and I absolutely love them compared to Victoria's Secret for once I was not picking my underwear out of my butt in my uniform pants all day stay tuned I will try the bras Monday morning but the customer service here is exceptional I walked in never even saw this girl before and she greeted me by my name I was quite surprised she said Chondra was expecting me that alone will make me come back to purchase clothes here hopefully I will be very satisfied and they are very pretty thank you for making me feel better because for the last year and a half I felt like crap read more