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    Brighton - Valencia

    3.1 (33 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Worst customer service ever. They try and win you over with their complimentary water, while the employees are rude and condescending. Tried to exchange this badge holder after having it for under 1 month. They offered to send it out for repair. Eager to take your money, not eager to help a loyal customer. Never again!!

    Krys R.

    Bumped it down two stars because I agree with Liz about Brighton's representatives not catering to all their customers. I had no intention of shopping that day that I went, just planned on dropping off some papers with my mom. We ended up coming to the stores and when my mom found out they had a Brighton store, she was so happy!! My mom LOVES Brighton! Has been a customer for years and I always know what to get her when she needs a smile. Most of the times I have to drive out of the area to go to a boutique that happens to be an authorized retailer, but it isn't a Brighton store so not everything is available. It's nice to know that there's a store nearby without having to drive out so far. But I don't appreciate them overlooking loyal customers for whatever reason. I have no idea why they never asked us if we needed help, but I do know that they had no problem asking everyone else who walked in after us. I'm not going to assume why they didn't assist us but I will say that they need to be retrained in customer service. I only put up with this kind of service if I know it'll make my loved ones happy. Because I've worked in customer service and know that sometimes you can be short staffed, extremely busy, or trying to secure a sale, I'm going to give them a second chance. I'll be back soon and if it happens again I'll be submitting a complaint.

    3 very nice Bangles for my collection.

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    1 year ago

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    1 year ago

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    6 months ago

    Great location and the customer service is amazing!!! Everyone is so welcoming and very helpful. Would definitely recommend.

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    1 year ago

    My wife brings her Brighton purses here for reconditioning. Very friendly and helpful and the store is very clean. Highly recommend.

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    1 year ago

    The merchandise is wonderful. The staff is very helpful and has good ideas to tell you about how each item should be worn.

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    1 year ago

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    5 years ago

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    4 years ago

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    14 years ago

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    15 years ago

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    7 years ago

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    5 years ago

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    15 years ago

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    6 years ago

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    10 years ago

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    4 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    12 years ago

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    9 years ago

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    13 years ago

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    7 years ago

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    11 years ago

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    11 years ago

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    14 years ago

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    13 years ago

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    9 years ago

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    13 years ago

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    9 years ago

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    11 years ago

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    Review Highlights - Brighton - Valencia

    They have a program for you to be a part of that's free that after you buy so many items you get an amount off of your next purchase.

    Mentioned in 2 reviews

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    Torrid

    Torrid

    4.4(14 reviews)
    0.0 mi
    $$

    pissed that another plus sized store closed permanently around an area that is desperately needed…read more now i have to travel over 45min to northridge. and no i just cannot order bras online when i am a neurodivergent person. pissed is an understatement.

    I have been a loyal Torrid customer for many many years. I have always found the staff in stores to…read morebe great, but today was above and beyond awesome. I have been fighting identity theft on my Torrid credit account. Someone in Las Vegas has gone into the stores there and keeps changing my account information and charging to my Torrid account. I've had my card replaced twice and the fraud department has been great. Today, I went into my local store in Valencia, CA to return some items I received for my birthday as gifts. Kimmie was the person who helped me out. When she went to validate my account, we noticed my email address had been changed again. I told her what I had been going through and Kimmie was beyond helpful. She took down all my information and took it upon herself to not only call customer service to make sure the account was flagged, but she also personally reached out to all 3 Las Vegas stores so that they would be aware and hopefully prevent any further fraud activity on my account. She then called me a couple hours later to let me know that she had reached out to these different people to try to help me. All things she didnt have to do at all, but in the middle of her workday, she still took the time to make sure she was providing exceptional customer service. People like Kimmie deserve to be not only recognized, but commended. She is an extremely valuable asset to Torrid as a whole and should be praised. The effort she put in without any question to help me shows me what am amazing person she is. I cannot thank you enough, Kimmie. You seriously are the best ever!

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    Torrid

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    Brighton - Valencia - accessories - Updated May 2026

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