Sally is still the same old beauty supply for the past 40 years. They are big on hair color, hair supplies, etc. Huge selection of dyes, shampoos, brushes, combs, stying tools, etc. We were in the need of nail clippers. I found a set of two for $7.99. We were in and out quickly. Plenty of parking. Located in the Vons parking lot. read more

Can't really blame the lowly employee but was refused service due to my medical disability that I can't wear a mask. I even showed the lady my medical exemption card. I stated u get short of breath and cannot wear one. The problem is being shamed for my disability as she said that doesn't matter to her and that I have to wear a mask. 1. We know masks do not help at all unless n95 and up. 2. There were others in the store without masks on (under chin). 3. I showed my medical exemption disability card. Some businesses don't know this yet as it's newer but they are a "public accommodation" business. They BY LAW must have accommodations in place for disabilities same as if I was in a wheel chair. She embarrassed me in front of other patrons by reading my medical card outloud. I can't get mad at her for ignorance but I can get mad for her prejudice and judgment. I don't buy a lot there so it makes no difference, I am not going to make them lose money. But it's pretty frustrating being treated that way. Maybe I could have just held my breath as our the mayor of Los Angeles says since he doesn't wear a mask at all. Done with Sally's since they discriminate against medical disabilities. They have broken the law by not educating their employees on this. It's not like everyone can have a physician hand these out! I have not been forced to wear a mask at any business in Santa Clarita for months. Junk. read more

I stopped in for one thing but had tons of questions. I had the pleasure of being assisted by Kristal who happens to be the manager there. Kristal thank you for your professionalism as well as your expert advice related to the item in question. Your hard-work and dedication to overseeing that all customers leave the store happy is priceless. You taught so much in the short visit than I ever knew about the item, and be a of this 5 star exceptional customer service, I will be forever grateful. Thank you for all the suggestions, I am very much appreciative! Please recognize great valuable employees because of them and their loyalty we keep coming back! Kristal I can't thank you enough! Keep up the amazing work! This store looks beautiful fully stocked with an affordable awesome price point! read more

See all

Crystal & Esme are amazing! There were a ton of deals going on when I came in and they helped me leave with everything I needed. On top of that, their customer service was just overall a 10/10 and made the experience that much better. Thankful for them because my hair still looks healthy after dying it!! read more

Friendly and professional staff, but don't attempt to pay with cash. You will throw them off :(

Very rude staff. Don't come here at all. Not worth it. It is a tiny store and there is no room to pass.

The girls here had great customer service and helped pick out good products. They even helped me save a few dollars and made sure I understood how to use the products I haven't used before. read more

Lacking customer service and can do attitude. Crystal the store manager just does not have it. I purchased an item by mistake and before leaving the shopping center I walked back in the store wanting to return it to find out that there are no returns on that item. I mentioned to her that I had just purchased it 5 minutes ago.. I was hit by a very rude attitude. These ladies get commission! Of course they're not trying to help a return!... I requested they call customer service and of course they agreed to return my item being that it was purchased less than 5 minutes prior. Honestly this all could have been avoided If the store manager had better training at what customer service really means... I definitely will not be returning to this location or any at that. I'll stick to my online shopping. read more

Today I visited this location and was helped by the incredibly kind and knowledgeable Madie! I cannot emphasize enough how helpful she was to me. She answered all my questions and assisted me in picking out all the products I needed to dye my hair the perfect color I've been dreaming of having!!! I highly recommend shopping here! read more

I don't visit many beauty supply salons, but this one seems to be pretty slim on the selection for men. I went in on an chance that they might have some hair product for men. When I was browsing the sales girl asked if I needed help. Upon asking for the men's section she pointed out the 2 choices of hair product. Yeap 2 total. She was nice but the selection is very lacking for us guys. Guess we aren't the target shopper here. Heck I think a grocery store or drug store like CVS or Rite Aid has more to offer for guys. read more

Went to go in an the salesgirl was standing in the doorway without a mask on her phone. As I approached to squeeze through she started coughing. I wasn't happy. read more

Best customer service! Workers are very educated with there products!! Love coming here

BEST - CS EVER FELT SO WELCOME. DIANE & KELSEY we so over and above incredible in assisting me! Felt like I was in another Country - Plz - worth the drive if considering Canyon Country location don't go! The Market Place in Valencia Sally's, near Claim Jumper is so worth it. Diane is so awesome - while checking out Kelsey just as great. Swear - Diane was like having a personal assistant- educated on product, right there to help me. So happy -shopped until closing. Thank you, thank you, thank you! Sally Pro membership or not you must stop in this location only. Btw, no one put me up to this post! I'm overwhelmed w/joy.. Thank you Diane & Kelsey sending all my friends and family. read more

Came in this store on my day off a couple of months ago and was in here for about an hour. Not one employee greeted or asked if they could help me find anything. Both people working were just talking to each other the whole time. I work retail too, and I get that sometimes y'all don't wanna talk to customers much, but at least do the bare minimum of greeting customers. I have never been to a Sally's that gave good customer service, it's ridiculous. read more

I went to this Sally Beauty because it is close to my work. When I arrived at 4:20 pm the lights were on but the metal doors were closed. I thought it was their Covid hours, but as I was backing out of my parking spot, the metal grates were open so I parked again. Inside I was greeted by a woman that asked if I needed help. I was looking for a gel top coat that doesn't require a lamp. She took me to the product, explained that it would be the hardest tip coat and a bit thicker than a regular top coat. It was a bit pricey but I decided to try it anyway. I also asked about a specific file that I have not been able to find online - she told me because it is really a buffer, so I learned something new. I was pleased with my over all experience and will definitely return to this location. read more

Oh, I love Sally's! They're like a little piece of the 'hood without the crime, liquor stores and drivebys. Sally Beauty is a place where folks from every walk of life can get their hair, skin and nail care products. I needed a hair dryer with a comb attachment, and they had exactly what I was looking for. Sure, the box had a picture of a man bearing a striking resemblance to Steve Harvey with a high top fade and a Gold Suit on, but hey, it was what I needed! (I don't think I've ever seen a brother blow dry his hair, though, so I should have been suspect). The staff is always friendly , down to earth and helpful. I swear though, EVERY Sally I've been to looks the same! Bright fluorescent lights, loud bells announcing your entrance, fake hair, do rags, and the cheap K-Mart boom box on the floor in the corner playing R&B ... So ghetto, yet oh so right! read more

I decided to come to this Sally's location and I have to say it's by far the most cleanest, organize and helpful staff . The staff seems they know there beauty products and we're really helpful. Got the chance to meet the manager and she was so nice. She greeted me and help me out personally and took the extra step to help me out, ( I was undecided about a color i took too long lol) She didn't rush me instead she was really patient. She was excellent !! We need more people like that, with excellent customer service and great work ethics. This is my number 1 store. read more

I love this store Hairstylist of 17 years my go to store The staff is very friendly & knowledgeable Clean and tightly store and always fully stocked with great prices read more

The worse customer service ever ! They don't ever have anything in stock and the sales people are rude and act like they would rather be out somewhere else. They make up policies that no other store has . I have been in the store on multiple times and each time it just worse and worse . If you don't know what you are talking about don't say anything. I asked for a specific product and the rep says another one is better but she was unfamiliar with the product I asked about. Give me a break ! read more

You know how there is a good Denny's and then there's the bad Denny's? Well this is one of the good Sally's! Probably having to do with its location in Awesometown, this Sally's is clean and always has the hair color you need in stock. This location always seems to have a larger than usual selection of nail polish too. The workers here are the usual beauty school students but they are very helpful. For all of my hair color needs, this is my place to shop. Tip: Bring your own bag. Like most places in Awesometown, they don't carry plastic bags - but unlike most places in Awesometown, they don't offer a brown bag option. read more

There was a lovely worker named Alandra that knew exactly what she was talking about, helped me decide on a whole process step by step on how to bleach and dye my hair. I will forever be combining back just for that type of service . Thank you again girl you really helped me out read more

Really like this location. The workers are always helpful and I get what I need. The prices are a little bit higher then say a non-brand name beauty supply in the city, but I'll pay extra for the convenience read more

Wonderful customer service. This is my second time here and my experience was the same. i even notice the same lady working there. She said her name was Maggie. She helped me with hair color products, shampoos, and products for my curly hair. I plan to go to this store again. I was so glad this place was not like canyon country. Canyon Country store by Food4less the ladies there did not really give me the experience that this store did. They were to busy looking up on the mirrors on the ceiling for people stealing. just really weird talking to them and they are looking up. Not professional at all. I really hope the store manager reads this because this valencia store has great workers. read more

See all

I go to this Sally's all the time and every time I go in there the girls are very nice and always asking if I need help. Sometimes I do and they always help me find what I need and sometimes I don't and they just let me shop. read more

I've been a hairstylist for 40+ years and been coming to Sally Beauty on The Old Road since 1995. The prices are great especially if u have a membership card. The people who work there are always friendly and very helpful. They order products for me if they don't carry what I need. Love this place!! read more

This has to be the best beauty supply store around! The lady's are always so helpful. We were helped tonight by a new employee, Alana. She was awesome!!! Thanks again Sally Beauty!!! read more

Horrible employees, very unprofessional and rude! They don't even know their products and have shitty attitudes. I would love to give then a negative five star read more

Just walked into Sally's Beauty Supply and asked the clerk if a certain product would leave my hair oily , she rudely said yes, and she did offer to show another product. When she returned with it, I asked her if it would help with breakage as well, she Rudely said NO than stormed off and put the product back!!! Never offered to help me find something that would work for my hair. I had other items in my hand that I was going to purchase and after that rude encounter I put all 3 of the items back. I will not give my business to this rude establishment. The person who was extremely rude and obviously hates her job was short, heavy set female with very short haircut. Please know that when you are rude , people will go elsewhere to purchase the products !!!! Should be a 0 star !!!!!!!!! read more

I've felt compelled to write this review after receiving top quality care from Salleys beauty supply and their amazing associates!!! I had a serious hair color correction issue. I needed to take my intense deep violet/purple hair back to my ash blonde in 2 days. I went to a few salons and was quoted $300-$600 for a color correction ad told it would be a long process over a span of time. Not in my Budget, not in the time frame I had to work with. I went straight to Sally's beauty supply in hair crisis mode, I was immediately greeted and calmed by the help of 2 girls, Kelsey and Desirae. These girls provided excellent customer service, strong product knowledge, and a high level of professionalism. Together they collaborated to help me achieve my color. Despite being weary of myself, knew I was in good hands, followed their hand written instructions and the next day I was back to maybe my best color blonde ever! An added plus my hair felt soft, Undamaged and looked spectacular! No need to spend $300-$600 at a salon. With the girls help I was out the door having only spent $23.00!!!! Thanks Desirae and Kelsey, I'll be back to show you the results! read more

Terrible customer service and they don't know what they are doing. I drive all the way to San Fernando valley to go to a Sallys because the location here and in Canyon Country has rude and incompetent managers. read more

I have been going to this Sallys now for the past 4 years. I'm now writing a review because they cleaned up their act. They have a new manager Maggie and she is really helpful. In the past a lot of the girls were rude and always had attitudes and when asked to see if they carried an item or if they could call another store, I pretty much was made to feel like I was bothering them. I'm pleased with the turn around in this location. There are several girls that are really helpful when I've been in the last few times and the store is much more organized and clean. I stopped coming to sallys for awhile because of their customer service, but it definitely got my bussiness back. read more

First off, the 1 star is for bad store policy and I hope it encourages them to improve. The employees were very nice and I have nothing against them. I came in with my youngest daughter because she wanted to color her hair lilac. Now, my experience with hair color is limited, I color my wife's hair, and I've colored my oldest daughters hair. Always box products like Loreal, never had any issues. But this was lilac, and I wanted some advice. I'm sure many, more experienced people, will tell you always test a small portion of hair before coloring. But me, I've only used the box products and never had any issue, so I did not have this experience. No, I did not ruin my daughter's hair, so good there. However, the Arctic Fox hair color my daughter wanted to purchase did nothing (well, slight lilac tinge you can sometimes see in the right light and if you are closely inspecting her hair). Used 3 bottles. Followed all directions for application. Hair was saturated with product. Store response. No refunds if it doesn't work. So, what's with the 1 star. I came to Sally's for advice and I discussed my experience with hair coloring. Unfortunately, they never warned me to test first. Well, you may think I should know better; but, my experience never prepared me for this. And, since I was there asking for help, it would be prudent on someone with more experience and more expertise, someone who sells these products and represents this market, to step up and provide good advice. Now; I feel that all they cared about was making a sale. I will not shop here ever again because I feel they cannot be trusted. If you don't stand behind the products you sell, then you are no better than a con artist. read more

This place has an unfair review rating. I've been coming here for years and every time I come here the staff is always more than willing to answer any questions that I have. They always have sales going on on your favorite products and they have generic brands of the top notch brands we love. Thank you guys!!! read more

I have tried calling the Burbank location and the Canyon Country location and no one answers the phone. Horrible service!

Let me tell you about the customer service...it's good! No, it's not good, it's exceptiional! I was in the shop the other afternoon and the two young ladies behind the counter were more than exceptional in serving their customers. I felt like they were there just for me! The shop is well stocked and clean. I've shopped there on many occasions and always I'm asked if I need help finding something. It's definitely a plus in Stevenson Ranch! read more

I enjoy going to this Sally location. The girls who work there have always been friendly and helpful. The store always seems neat & tidy (unlike several other Sally's I've been to). It's not a glamorous beauty store, but it's just right. I feel like whether I'm all put together or in desperate need of their products, I will be greeted & feel comfortable. It's a pleasant experience at this Sally Beauty. read more

Absolutely have to write this review. Completely disgusted by the manager they have here. Had the nerve to tell me I was exchanging color too much and they would not exchange anything for me again. I have been coming to this sally's for 6 plus years and am a valued customer. If your employees are recommending colors to me and they are not working, it makes no sense to keep a color that does not work, but to try a different color. The level of customer service I received on today was disgusting and I will not return. I was so disgusted at how I was treated, I simply will not be back. This was pathetic. read more

Went back to this Sally's this morning and every time I go I get great service by the same lady. She told me her name is Maggie. Definitely my # 1 store!! read more

I have been going here for years and they have great customer service the manager Maggie and her crew are very professional and very helpful . Thank you and keep the good work read more

Went to this store to look for some Extensions, was willing to purchase a good quality brand, when I walked in the worker was on the phone, did not offer to assist me when she offered help she was still on the phone did not hang up the phone. Finally when she got off the phone so I went to ask her what she recommends she rolled her eyes as if I was a bother to her making it very uncomfortable for me to ask any additional question. Never going there again! Terrible customer service! I found another beauty store down the street and I went there! Go any where but to this store! read more