I never went to a Hallmark store much but since walking into Debby's Hallmark I have been a regular customer! Every time you go there you are greeted with a smile and someone saying "Welcome"! All the associates seem to know all about their products. You never have to wonder if you will get someone to help you because they always have enough help! They have a big unveiling of their Hallmark and Disney ornaments this Friday, July 11th. People buy a lot of of these ornaments. They are in demand! You need to pre order to make sure you will get the ones you want for Christmas. As Hallmark says "Christmas in July". The store is always exceptionally clean. You see the Associates cleaning shelves and ornaments or products in the store. They have Disney bags, marvel ornaments, Snoopy items, Baby books and animals, Wedding gifts, Dishes and jams, clothing, hats, gloves, spa items, cards for every occasion, and Seasonal Gifts of all kinds. Their range of candles with water flowing as you turn on the lighted flicker of a flame are beautiful and have a lot of different colors and styles. This store also has Enesco figures as well as Lladro women figurines. To top it off they have many Star Wars items. This stores items are all authentic. Something else wonderful about this store is they wrap your gifts for you. Also the entire crew really love the owner whose name is Debby. Hence the name of Debby's Hallmark. It feels like you walk into a warm family when you shop there. When employees love their boss you know that boss treats them well. Lastly they have many Christian items there . I have bought my grand daughter a chicken there that lays eggs, stuffed animals,books, puzzles, toys for baby. They have many things for your garden care as well. Many more items but you have to come see for yourself because there is too much here to say it all. Beware, once you come here, you'll become a regular customer. read more

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Inventory 10/10. I can find so many beautiful cards, presents, holiday items and gift bags with matching tissue paper, so gorgeous. The service today is lacking. I can do without being greeted upon entry. I am also okay if no one offers any help as I am wandering the store. But at the register, no hello and no thank you really shows me I need to take my business elsewhere. read more

I generally love this place but... I was shopping with a friend, who brings me along pretty regularly. Today, our counter help was a young person who misinformed us and would NOT back down, and worst of all, refused to apologize or consult about how to optimize the purchase. This level of injustice is NOT effective customer service. Better training might help. read more

4/23/2025: I love that there is still a brick and mortar Hallmark somewhere "nearby". All stores in the Antelope Valley and San Fernando Valley have been shuttered which is crazy to me, but thank goodness this one Santa Clarita location is holding on! Note to Hallmark - if this closes and I'm left with only Bakersfield or LaCrescenta, I won't buy your brand anymore. If I have to go online or travel, I'll go out of my way to NOT reward the bad behavior. But back to Debbie's. Upon walking g in, you're always greeted warmly. The store is always well organized and clean. It's nice to have selections of cards in an actual card shop! They also carry cute gifts and clothing for a reasonable price, too. This will be my go-to for cards and Knick knacks for as long as they're around. Hang in there, ladies! read more

It's not just a store of cards and gift wrapping, it's also a little boutique. If you're a Disney fan they have a bunch of merch in here, as well as birthdays, weddings and every other celebration you can think of. I came in here with my mom cause she wanted to grab some cards for some occasions coming up. Also if you're looking for milestones (age wise) this is the place to find cards and gifts for that special someone to brighten up their birthday! I've also been trying to find a solar angel for my grandmas grave and to my surprise I found one. She comes in purple and blue as well (flowers) but I got the pink since her favorite color was red. Honestly out of all the places I look I didn't think to come here to find it and I did, so if you're on the hunt for something stop at this hallmark store. read more

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First time coming here and definitely not my last, beautiful little store came in looking for a teachers appreciation card and was amazed with how much cute stuff, so much selection to choose from read more

Customer service is TERRIBLE at this location. I remember the staff being friendlier and more attentive to customer needs. Won't be coming back to this hallmark location. read more

Calling this location to get any kind of answer is disappointing.. I tried to call and ask to see if a certain item is in stock and the lady on the phone didn't even try to help & was just plain rude... she gave me no answer and just said "im not close by to check you should just drive out here" which defeats the purpose of calling and saving the drive since it's not a close store. Overall not a pleasant phone call Poor customer service. read more

The best Hallmark around! Debbie is devoted to providing great service and finding new, fun gift items. She is also committed to donating to her local community. All the employees whether seasoned or seasonal, are very helpful. This is the best place to find a gift. read more

Such a cute little store! I miss the hallmark stores from when I was a kid and this was very nostalgic. They have a great variety of so many things and gifts for people. read more

Tonight is the July launch of the new ornaments. As a member of the keepsake ornament club I was supposed to be able to pick up the ornaments on my wish list early today. I called Hallmark this morning only to find out my store permanently closed and neither the store nor corporation contacted me. Their only solution was to give my wish list to another store in 48 hours. Seriously? 2 days AFTER the sale tonight? The store they were going to send my list to was Debbie's Hallmark, 11 miles away. I called Debbie's and told them what happened. They were very accommodating and said they'd pull whatever they had and put me on a list for whatever hasn't been delivered to their store yet. I got a call within an hour that they were ready. THAT is customer service! I'm not happy about the extra distance , but they are very accommodating and friendly. read more

Glad I called before going to inquire about their gift wrapping services. I asked if they were able to do it since it's a bigger box and the lady on the phone said they will be able to accomodate me but it will be a little wait - I did not mind at all. When I walked in with my gift, I was almost turned away. The older lady in the counter said they won't be able to do it because of the size and they had an event but as soon as I told them I called in advance, she took my gift to the back and I think she asked her boss. I was happy with the result and glad that they were able to wrap the gift. It was a cute wrapper too & ribbon and I only paid $10 for it. I just hope that they had a sticker to write "To" and "From" on the gift wrapper. -1 star because I feel like they need better communication/consistency. If the other lady on the counter had asked before turning me away immediately, it would've helped have a better experience. Still grateful they were able to wrap my gift for me though for my best friend's baby shower. read more

The best shoppe in town, they were so patient with holding my order because I almost forgot to pick it up.

I was so happy to find this place online. Card shops are few and far between these days. So I stocked up on a lot of really great birthday cards, a box of thank you notes, and a few blank cards for any occasion. I should be set for a while but I'll be back. Service was great, too. read more

For many years now, we have recommended Debbies Hallmark as the place to go to when in search of that special gift. The store is beautifully decorated around the seasons, and a pure joy during the Holidays. The personalize attention and care along with a great selection, evoke the old curiosity shop feeling, in a very comfortable and modern setting. read more

I Love this store. It's my one stop shop. I can always find a sweet gift for my friends .

Nice location but staff is not very friendly. Came in looking for a specific item and instead of suggesting to check out other stores or online I was simply told I probably wouldn't find what I was looking for. True behold I found more than one of the items i needed at a simi valley location on the same day. Not planning on coming back here since good customer service skills were lacking and were not helpful. read more

They have everything you could need and definitely the nicest people working there. I can always find exactly what I need. The other day I was looking for a very specific birthday card and they had it. It was a half birthday card for my nephew who had his birthday six months ago and so I got him a half birthday card and a small present. Only Hallmark! read more

Rude costumer services, called the store to ask if a product was available. Before I finished she rudely answered me with a NOoooo we don't have that. read more

Seeing as how they have shut down almost all of the Hallmarks.The fact that they are still around earns them 5 stars

A beautifully stocked neighborhood Hallmark store, and the staff is always personable and very helpful

Rude staff. My 2-year-old ended up taking something a part at the store. I didn't think it was broken but a staff member caught an attitude and said that it was broken and proceeded to tell me that my TWO-YEAR-OLD was not very "respectful". The issue was not if he broke it or not because I would of paid for it but her reaction to the whole thing was shameful towards a toddler. And allegedly she's a mother herself but decided to react the way she did. Now that I'm reading that this store has issues with being polite with customers, I'm no longer surprised by her behavior. read more

I came to this Hallmark shop because the Hallmark in the mall was incredibly rude to me and my Mom. So I drive the 12 miles from Castaic to Canyon Country to do some shopping and I am glad I did. The staff were awesome. Very kind. Welcomed us. Asked if we needed help. I was able to find some great Christmas gifts, cards and stocking stuffers. They have an amazing assortment of gifts for a wide range of people. The best part was the people. Very customer focused. I joined their rewards program. Didn't even know they had one. All these years visiting the sterile DMV like mall location and they never mentioned a customer reward program. Thank you to the Canyon County location for looking after their customers. I will be back. read more

Unfriendly staff. Snap back at customer for just asking a simple question. Very rude customer service.

Great store, good selection of products and very nice employees! The one customer complaining about the staff being rude because she let her child break something, is in my opinion the one at fault! No one should take a 2 year old into a store and let them run wild and break the merchandise! read more

Having "our" Hallmark store close last year, thank you Covid-19, we ordered our traditional ornaments for grandchildren on line last year. But I like to shop in real life! I just saw Debbie's Hallmark on Yelp! The most friendly sales associate answered and we will be visiting the shop this afternoon! read more

I am very disappointed in the way I was treated in the store. Last week I went in and they had me sign up for crown rewards. This week I was sent an offer for $5 off a $10 purchase. Today they would not accept it. They were rude. I don't expect the store to be in business much longer. The worst part is, they would not even try the coupon. They just said we don't think we are supposed to take it so they didn't. Terrible business practice, no wonder these shops keep closing. read more

Seriously when I read the other reviews I'm starting to take it personal every time I go in. I never get good service when I'm in this store. Guess it's just me. My husband always refers to this Hallmark as the " one with the ladies who have a stick up their A$&." We really try to not come here as service always is bad for us but sometimes it's convenient. We went in a couple nights ago to get a card and gift bags. As we started to walk in one of the employees was just standing at the door staring out into space and as soon as she saw us come in she turned around and started vacuuming and didn't even greet us. Whatever I need to get what I need to get . The entire time we were in there not one person approached us. Finally I got what I needed and headed to the cashier. When I approaches the register two ladies behind the register started a conversation while I was waiting to be rung up. Finally the cashier just looked at me and didn't say anything. Finally I said "hello " and she looked at me like I was crazy. Seriously people it's a hallmark ! I work customer service too and I would never treat a guest like this let alone not acknowledge them. That's why I would rather drive to Topanga and go to papyrus cards. Hallmarks customer service has really gone down hill, that or people are just used to crappy service . Pretty sad. read more

I love this Hallmark Store! Been coming here since I moved to Canyon Country 7 years ago. The ladies that work here always give their time to help you out especially when you are looking for something specific. Thank you for an excellent customer service. I believe this is family owned because they take pride in their store. (Parking is a plus because there is plenty!) read more

Nicest employees and always willing to help you out. Great selection and always find what I need at this Hallmark even if others around the area don't have a certain item. read more

I have been going to this store since they opened. I have always had excellent service, even when they are busy. Large selection of non Hallmark items, sometimes I find a little something that makes a good little gift! read more

first off, Gold Crowne stores are a dying breed. So many have gone out of business. But on to my visit. It was wonderful. The ladies there are so sweet and a wonderful young man who was very sweet. Gold Crownes are the only way to get Hallmark ornaments of which I am addicted. They are m drug of choice LOL. They have tons of other great collectibles and cards. I will be going back again and again. As to prices, you pay for quality. If you want trash go to walmart. This is a great store that I so hope continues to thrive. read more

The mark up here is ridiculous! I bought two signs at the hallmark store in granary square earlier today for $9.95 each. I wanted more and the nice lady there called Debbie's to see if they had any of the same sign in stock. She said they're Hallmark brand items, not specialty items so they should. They did an put them on hold for me...except at Debbie's they were $14.95 each!! Yes, I paid it because I want them for Christmas gifts. However, people should know that it they want regular Hallmark items to go to a different store like the one at Granary square..... read more

This is by far the best Hallmark store I have ever been in. Whenever I need to buy a gift, this is the place I go. I am never disappointed. They have the most unique items, and even clothing! People often ask me where I got my blouse, t-shirt, jewelry or blinged-out flip-flops and are surprised when I say at a Hallmark store! And don't even get me started talking about the things they have at Christmas time! I do most of my holiday shopping here. And the customer service is beyond fabulous. These ladies are so helpful. One (Maggie) spent a lot of time helping me design my wedding invitations and thank you cards. The owner, Debbie, always makes sure that her customers feel welcome and provides quality items and excellent service. read more

All of the ladies are willing to help you with anything! They will wrap items, suggest ideas, and they always want to give you the best bang for your buck. So much inventory to choose from and unlike any other Hallmark. Unique gifts that allow you to find something for everyone. My favorite Hallmark and the only one I will go to. read more

I noticed some odd behavior with the two older women working in the store as well. The shorter one is usually pretty nice and helpful when I go in. Her partner, the taller older lady, I believe is a little 'crae crae'. I've seen her behave poorly with customers. I walked up to the counter once and other people were behind me. This woman literally turned her back to us and mouthed something to her partner; beyond.....rude! I proceeded to ask my question and then started walking around the store and this lady starts cackling and laughing so loud. I looked to see what she was laughing about and she was showing the other woman something on her cell phone. I thought that it was so strange that she would act like that with customers in the store. I refuse to take her crazy behavior personally. I love the store; buy almost all my gifts in there for friends. I have no idea why this woman acts as she does; it could be soooo many things. Only she can help her self. I'm going to continue to be happy, shop, and enjoy my life. read more