The customer service department is always closed. Been trying to return an item for three days, as well as get a refund for something I was double-charged for. Customer service area was closed at 6 pm on Saturday and again at 5 pm on Sunday. The regular register cashier would not take my return. It is 4 pm Monday and it is closed again. Tried calling before driving all the way here. No one answers the phone to tell you what the hours of the customer service department is. Drove here a third time waiting at register. Hope to get my money back. Won't be shopping here again for sure. read more

They don't answer phones. If you want to return something you can only do so during business hours before 6pm and then they close at 5pm randomly. I asked to speak to a manager and they couldn't find one. Ridiculous. I never shop here and will continue to never shoo here. read more

I waited for 15 minutes for a store associate to come to mens wear so that I could get a package of briefs. in this Walmart the mens underwear are all locked in glass cases. The childrens underwear are out on shelves. it appears to be just the men's that are locked up. After waiting I told the associate which package I wanted. I was asked if I was done shopping. I told her no. She then asked if I used the self check out or the attended check out. I said that I use the regular check out lines. I was informed that my items would be at line 12. So, after waiting for 15 plus minutes to be able to get my item from the locked case, while on camera, I am not allowed to have said item while I continue to shop? As if someone would steal the item after waiting for a long time to get it? I have tried to avoid Walmart for many years. I now know that the assumption is that I am going to steal underwear. I won't go back into a Walmart ever again. read more

I rarely shop at Walmart but, sometimes it becomes a dire necessity shopping at this location due to lacking imperative, survival, camping items needed, it's within close proximity to all outdoor recreational activities such as camping, hiking, fishing, kayaking at Peninsula or PiPi Campgrounds, water sport activities at the American River, Cosumes River or Folsom Lake or skiing, playing in the snow drifts on the way to Lake Tahoe and beyond, and especially, Walmart's product price points aren't outrageously expensive. Still, I do prefer shopping online for non-imperative necessities such as recently purchasing an electric blanket for a newly purchased sleeper sofa . . . However, as previously stated, camping items I don't own, it becomes an unavoidable situation the urgency visiting Walmart buying the necessary items such as fire starter logs, a foldable saw, and a machete: When camping during the winter, it's always in your best interest insuring surviving outdoors will be a comfortable experience by inspecting you have ALL the survival camping items needed before camping outdoors. Hypothermia can easily kill you while camping outdoors exposing yourself to the severe, winter elements and such extreme drops in temperatures must never ever be taken lightly: Camping is fun but, camping during the winter becomes a serious, survival situation where you must be well-prepared in advance!Over the years, I've purchased several camping items at Walmart such as a shower/changing tent, H2O solar shower heater 5-gallon bags, H2O purification tablets, foldable picnic table and benches, Coleman folding camp stove, portable coolers, Lodge cast iron cookware, foldable camping utensils, a small barbecue kettle for $12.00, solar camp tent lights, thermal blankets, H2Oproof case for protecting my car keys' FOBs and cellphone from getting damaged or wet, camping chairs, minus 25-degree sleeping bag, air mattress, air pump, air mattress repair patch kits, propane heaters, a beach tent, large tarps, mosquito 10 x 10 awning tent, protective rain gear, ice, food, etc.! A few times, I lost one of my winter mittens, my polar fleece jacket's zipper and sleeves ripped, and my winter socks had holes in the toe box: I had no choice but purchasing, replacing these items immediately while on my way camping at PiPi Campground or driving on the way to Minden, Nevada, Montana or somewhere due East. It's always the unexpected circumstances leaving you no choice but, rushing into Walmart buying those dire necessities! DOH! While shopping at this Walmart location, I saw several packages missing items which were part of the products being sold; bold individuals just literally ripped the packages open stealing the items while CCTV cameras are recording every nano-second-they even steal PANEL TVs and rip off women's purses from the shopping carts . . . Ladies: Please use the shopping cart's strap attaching your purse to the shopping cart and please begin using a padlock locking your zipper compartments or buy a Pacsafe bag! Incidentally, a man and a woman had a shopping cart filled with merchandise attempting leaving via the automotive department . . . No wonder there are employees checking customers' receipts before leaving the store: I'm positive shrinkage, inventory control has run amuck which leads me believing the reasons for prices' increasing! As a result, I only will shop at Walmart out of dire necessity, order everything I need online, and avoid witnessing shoplifters performing their dastardly, ill deeds~Augh-Walmart. read more

I have given this location several tries and it's just always the same sh!t show. My first experience was getting tires for my car. They told me they had them only to tell me that they only had three of them once I got there. Getting the 4th tire was a whole other story, but I won't go into that because that was a different Walmart. then they told me they could do my oil change. I leave and then 45 min later I get a call to tell me that they couldn't do my oil change because they didn't have the oil my car requires (2022 Hyundai Tucson). My husband went today (against my advice) and he was told he was being put in the 2pm time slot. he shows up at 2, only to be told they had too many people already. My husband explains what he was told over the phone and the rep tells my husband they don't do appointments and tells him to talk to someone else about it. That rep then tells my husband he doesn't know that that other guy is talking about and can't help him. Ultimately, my husband left and got tires at big ol tires. we are done with this place. read more

Went through sandy's line, was trying to use a coupon and i didn't grab the right item according to the Sandy. So i asked if i grabbed the wrong item and if she could help me refused to help me. I was confused why she wouldn't help and then rudely said "look i have a line and i can't help you" mind you i was in line for maybe two mins and there was only two customers next. If you know walmart it's odd to think all of the sudden they care about making people wait in line. So i asked if there's anyone possible available to help me it's (7pm at night) and she told me there's no one who can help me. I work in retail and i'm last person to be rude to a retail clerk, but i will be contacting corporate. Learn some manners sandy I'm allowed my time in line. read more

"Quirky Walmart on the way to Tahoe" Stopped by here to pick up tire chains on the way to Tahoe. Called in advance to see if they had tire chains and the lady who answered the phone said "I don't know. Maybe we do. Maybe we don't. You'll have to see for yourself." Like the hot girl in an engineering class, they knew we had no other option so didn't really seem to care what they said. When we got there it was surprisingly clean and well stocked. Every variety of light canned beer and a whole wall of tire chains. So kudos to them. The bathroom was decorated like the nursery room of a bear cub and was quite charming. They also had ice cream next to the register along with crazy straws. I can get down with that. Protip: Make sure to bring an extra dollar for the crazy straws. read more

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I am writing this review for my father. Since I am writing for him and not the establishment itself, I intend to be brief. The Tire Center sold him tires for a small truck. They Tire Center installed said tires. The Tire Center charged him. One tire exploded. Read: EXPLODED (see photo link). This tire did not deflate as a result of a puncture; the entire side wall separated from the tread. My father returned to the Tire Center with the tire. My father was told he did not purchase a the extended coverage, and that regardless of the fact that the tire EXPLODED, there was nothing that could be done. My father is aware of the stipulations that exist in the business world. He is also aware of the the value inherent in the company-consumer relationship. Having been turned away rather than treated as a customer, my father hopes other consumers will not make the same mistake that he did--and by that he means expecting Walmart's Tire Center to understand, empathize, or generally care what happens to you after you leave the confines of the establishment. read more

Walmart - Replacing an exploded Walmart Tire. - Department Stores Near Me - Placerville, California

Their customer service is below 1 star. I used to go all the time but the last 4 visits, I have had horrible experiences with staff and managers alike. complaints to Exec. and Corp. management have been completely ignored as well. They are going down the same garbage shoot as KMart.. read more

My black Friday experience this early morning was spectacular because of this bear Of a nice young man, Jonathan and store janitorial staff Dave! Five stars to them both for their extraordinary customer service! read more

Walmart - Department Stores Near Me - Placerville, California

FORCE you to wear masks still, never answer their phone calls in departments, place is messy and people look unhappy who work there... mostly the customer service is very poor overall read more

Not enforcing no mask mandate, people ignoring one way aisle shopping with attitude. Lines long with not many cashiers open. Not worth it.

Walmart in Placerville is poorly stocked and managed. Some of the employees are extremely narrow minded. They are constantly whispering about customers who are different from themselves. The store is dirty most of the time. And if it's raining they won't go outside and collect the carts. I have tried ordering online but no longer can tolerate how they just throw item in the box and tape it up! read more

Walmart - Walmart.com exclusive packing techniques Never again! - Department Stores Near Me - Placerville, California

And give it to zero Stars if it was an option they're always out of everything they say they'll cash checks they don't cash you can never get anyone on the phone or available to help you constantly changing staff they're rude and they don't even know their own rules read more

Best customer service I have ever had from a Walmart. I am used to not finding an employee willing to help at Walmart however this Walmart was an exception wish they were this good near my house. read more

Only giving it this high of a review because of two gentlemen who work there. Steven and Mr. P! These two are the kindest, nicest people you'll meet. They always chat and say hello. It makes shopping there nice. read more

The store is decently stocked however the staff is pretty miserable with the exception of the phenomenal 86 year old that works on register 7 cashing you out read more

Well it's a Walmart. it has pretty much everything all of their stores, But not enough sometimes. I've personal experience in the following departments of the store: Pharmacy: Fast refill times, average wait time after dropping prescription: 15-20 mins, Technician always seems to be in rush, and lack the personal small town pharmacy touch (like the Robinson or Grandpa) Gardening: ok selection of seasonal flowers, prices are very similar to Home Depot Fabric: good selection of sewing supplies, but very limited on Fabrics, they usually have same old prints sitting on the shelves for 6 months or so Electronics: People working in electronics seems to me older than me and totally oblivious about the stuff and any knowledge of them. Photo: I was first introduce to this by one of the 16x20 promo they were running. ordered online picked up next day, quality was good, and i still have the picture hanging in my living room. Returns/Customer Service: Very slow and give judging look to everyone whether you have a receipt or not Produce: depending on the time of the day, you might find fresh otherwise i'd rather go to Grocery Outlet for similar items for cheap. PROS: good store to get something quickly for cheap instead of ordering online & waiting Cons: Customer service is not the best but again it's a walmart :) read more

Walmart - My receipt from Walmart Missouri Flat Rd - Department Stores Near Me - Placerville, California

Don't ever take your car to Wal-Mart auto center. I went in to get 2 tires replaced. I left with a shattered windshield. They denied that it was them. Stated that cameras show the windshield was shattered but the damage must have happened off camera. There employees deny deny deny instead of helping the customer. What happened to helping your customers. read more

Walmart - My windshield after getting tires. - Department Stores Near Me - Placerville, California

This location is decent... I manage to get help when I need it without too much effort. Wanna know how to get help from someone without getting an attitude? Try asking nicely. It works wonders. The stuff I need is typically in stock, though there are days when a specific item might be sold out. Can't quite come up with a reasonable explanation for shelves of diapers or tissues being empty. One would think that sales forecasting would be aligned with delivery and stocking... but, what do I know? Apparently, I'm not the only one to notice that the battery section is consistently empty, oddly enough. If you need a pack of batteries, you'll likely have better luck finding what you want at a cashier's counter kiosk than in the electronics section. Pharmacy is efficient enough. Produce section isn't quite as robust as that of SafeWay, for example, but it'll suffice for a quick pack of salad or a bit of fruit. read more

Walmart - For all those seeking the novelty booze... Not Your Father's Root Beer... at an acceptable 5.9% alcohol by volume. - Department Stores Near Me - Placerville, California

I have never had a problem with the staff there, they have always been great. I like that I can get in and out quick and they are always pleasant to me. The people I have seen in the parking lot who were doing a lot they shouldn't have been and doing it often are a different story. That isn't the store though...... Just their parking lot.... read more

Went to Walmart on Saturday to purchase grocery items. I was about to get in line to check out, when they closed all but one register and one under 20 item register. There were approximately 15 people in the line I was in. When I asked the supervisor if they could open at least one more register, she shrugged and rolled her eyes at me. Wow I should have parked my cart and left, but I trudged over to the self check out. With $388 worth of groceries you can imagine how long that took. Poor customer service but even poorer attitudes from the management. I will never shop at Walmart in Placerville again. read more

The customer service has n this store is terrible!!! Poor management!!!Wait for ever for help!!

The lines are very long and slow.I wanted to buy a fresh cucumber but the selection was limited. I walked all over the grocery section but found only one refrigerated unit for produce. read more

CORPORATE- PLEASE HIRE MORE CUSTOMER SERVICE REPS! I've been trying to call somebody in the electronics department & keep being put on hold. I then called customer service, I was put on hold again, after 20 minutes, I have given up.... read more

Wow! Thanksgiving night served hot chocolate cookies, juice! All the workers were kind and nice. read more

I visited the phone department on 10-15. I purchased a prepaid phone and had issues with the carrier. I went back and the associate, Male guy with a beard (sorry I don5 have his name) was amazing! He took the phone, got it connected to the network! He was so awesome I wish I had his name! Thank you so much! He cared and that ment the world to me! read more

My return attempt started at this store since that 1st attempt 6 weeks have passed. I have spent countless hours on the phone trying to get answers ..online is even worse and cost me another 6 hours of my life and I'm still out 207.82 plus tax. This is unexceptable customer service all the way around. If zero was a choice it's what I'd give. read more

I'm giving this walmart 5 stars solely on the experience i had at checkout. My sister and i went up to the register and was greeted by a friendly smile and great customer service. I made sure to look at the name tag of this employee and her name was Karma ! She was fast pace with a great attitude and she saw that both our hands were full so she helped us load our items back into the cart. I could tell Karma really cares about her job and helping the people of placerville get their shopping done smoothly ! read more

Even though I haven't always had the best experiences here I keep coming back. This is the only only Walmart in the area and you just can't beat the prices. Walmart is always priced great. They have all of your basic needs. The customer service at this location has continually proven not to be so great. Don't great me wrong I have had some good experiences. I give this review 3 stars because I feel it is just a toss up in the middle. If the customer service was always up to par it would be 5. read more

The last time I went to Walmart, Monday May 18, 2020, I went in to grab a few items. On the way out, at about 10:30 AM, a young stocky male employee asked me for a receipt. Other people he ignored but he singled ME out. Maybe, I thought later, he chose me because I'm an old woman with a limp and therefore vulnerable. As I passed him, heading to the door, asked me "Do you have a receipt" Me "yes I do, thank you." and I kept walking. Him "You need to show me your receipt" Me "Do you have a search warrant?" By this time I was maybe 20 feet away from him and he was yelling so that EVERYONE around could hear how macho he was. Then he yelled, even LOUDER "YOU CANNOT TAKE THAT MERCHANDISE OUT OF THE STORE UNTIL YOU SHOW ME YOUR RECEIPT!!" So I said "I have a fourth amendment right against searches without a warrant!" and by that time I'm right at the door. So the BULLY threw up his hands dismissing me and growled "WHATEVER!" then turned his back to me. It took me quite a while to stop shaking because until he turned away from me, I truly thought he was going to run at me and take me down. After that I called the store and spoke to a manager. She told me there was NOTHING she could do about it. She claimed I would be safe if I came back, but based upon this experience who would believe her? So for my own safety, I'm not ever going to that store again. I really thought their employee was going to get physical and at my age that could prove disastrous for me. read more

I'm so tired of people complaining about Walmart. If you don't like shopping there, don't! I'm sure there's plenty of stores down the hill that will charge you more money for exactly what you would get at Walmart. It would also keep the shelves more stocked for those customers that like shopping at this Walmart. Why do we shop there? Because the prices are low. I worked at Saks Fifth Avenue for years and I know what you can pay for excellent customer service! Shop at Saks for your next sweater, if excellent customer service is what you want... read more

Super ghetto walmart in the nicer part of placerville too. Some girl was in the parking lot crying because her rear windshield got smashed in read more

Ok, so part of me hates shopping at this place just on principle because it's big box, cheap product wal-mart. Another part of me realizes that as a single female living by her onesie and going to school while working full time, I'm just going to have to suck it up because of the prices and, in a pinch, this place is right down the street from work and I can stop on my lunch or on my way to wherever I am going to after work. So with that bias revealed, this is one of the worst wal-marts I have ever been to. One thing that REALLY irks me is that it seems like EVERY SINGLE TIME I go here they are out of something on the shelf that I want to purchase. It has been little things, like the time they were out of the color of stain I wanted (and about five other things), to ridiculous things like out of the brand of paper towels I wanted. I mean really, I should be able to pick up a roll of Bounty at wal-mart at any given moment. They are almost ALWAYS out of my emergency eye liner, favorite glade candle, and brand/shade of hair dye. The other thing that drives me nuts here is the people, both employees and patrons. The patrons leaver their carts in the middle of the aisle, seem incredibly inconvenienced if you should need to walk by them, scuff around at a snail's pace, are generally rude and obnoxious, and may not realize the necessity of bathing regularly. I almost always see some out of control child here, or the parents simply drop them off in front of a gaming console in electronics. The employees themeselves are often dour and unaiding. I had one be down right rude to me when I complained, pretty nicely, about the fact that half the stuff on my wal-mart list wasn't stocked. Most of the checkers move at a ridiculously slow pace sans smiles, so there is almost always a line to wait through... the only friendly people I find are in the garden section; it must be because they're outside the cement cage. I try and go here as little as possible, but every once in a while I forget how bad it is and take a chance. I'm always disappointed. read more

It's wal-mart, what could you really expect? The prices are low and like all the others, the staff is never helpful or happy to be at work. The lines are always so long but hey! it's convenient when I want to pick up something cheap. read more

Walmart - merica - Department Stores Near Me - Placerville, California

Just because it's cheap, just because it's Walmart, doesn't mean the lack of customer service is acceptable! read more

Walmart - The line. Patiently waiting? - Department Stores Near Me - Placerville, California

The optical center is the biggest piece of you know what. They dont fix glasses you buy at other Walmart. The tech had me wait half an hour and couldnt help me fix my glasses. They're expensive and dont have an optician. I had to go to Folsom and have them fixed. Other departments seem to be improving like the auto center but still have not got it together. I was waiting in line and this lady come with a cart heaping over. I couldnt believe they actually accepted her. They should have a 10 item limit at the auto center or somethinh cause people are trying to get service done quickly like batteries, oil change or tires and shouldnt have to wait for inconsiderate customers. read more

I don't expect much at all from Walmart, and yet this location almost never fails to disappoint. There aren't many options in Placerville (no target, no Costco, etc) and sometimes I don't feel like driving to Folsom so I foolishly give this place another chance. I just waited half an hour trying to buy a quart of motor oil. And then watched the employee had to another department with no explanation. So I left. And I know in a month or so I will forget just how bad this Walmart is and give it another try. Only to be let down again. Given how low my expectation for Walmart is to begin with I guess the fact they consistently fall short is pretty impressive, in a perverse kind of way. Wish I could give it zero stars, but yelp won't let me. read more

Walmart - I asked an employee for batteries. He told me "this is what it always looks like." - Department Stores Near Me - Placerville, California

I can remember when Walmart sold only products made in a little place we all know of...hint! if your reading this your probably there. Substandard merchandise, and not very competitive prices to what you can find in other box stores keeps me at bay from Walmart. Also at the Placerville store they carry a very poor selection of items that are specific to the area (i.e. cold weather gear, outdoor gear, garden items, etc). read more

The store sells could work on it staffing because they're understaffed for sure but today nearly 4 o'clock in the afternoon the gal is working the desk at the customer service center was very stressed but very sweet and help me any emergency situation that she was probably as far as corporate was concerned not to have done but it was theRight customer service choice which retail should be all about so thank you Christina from the customer service desk it is December 6 around 4 PM she did the right thing and helped me in a emergency type situation I need money to get gas to be able to get home because I literally had no access to any money except for via PayPal so I'm very grateful for the service offered and I'm very grateful for the service rendered because I would've been sleeping in my car freezing tonight had she not helped so thank you Christina read more