This location is a cluster. There never seems to be enough staff for the volume of customers. I had…read moreone employee who I asked for help, go to where they weren't in view anymore to finish their conversation with a coworker before finally coming over to assist. This is just 1 example. If you don't HAVE to go to that location, I'd find another. It's stressful.

This place is terrible. I have sworn off from dealing with the nightmare of this place. I attempted…read moreto order my kids' birthday cake here. I wanted a Frozen-themed birthday cake and loved that they had one they could customize. I tried ordering it in person and was told I had to download the app since they stopped taking in-person since they messed up the cakes so often. Uh oh, red flag... Despite this, I still went ahead and ordered the cake. However, when I tried to order on the app, the cake wouldn't show up. After multiple tries, I eventually ordered the cake. However, after I paid and got the receipt, it came back with a totally different cake! I ended up going to the store and asked to order in person, which they refused. I ordered again on the phone, and it came back again with the wrong cake. The person at the bakery said it would be correct even though the confirmation was wrong. Long story short, I got a cake. It got my kids names correct. Did it look like Frozen? Absolutely not. My kids were initially really upset since it looked nothing at all like what we tried to order. But luckily, the party was a hit and with all the games and gifts, they got over it. And were excited just to have a slice of cake. So, take this as a warning. Do not order a cake here. There is a good chance it will not measure up to expectations.

This once was a great & reliable pharmacy for our community. Sadly it is no longer that way. The…read morecustomer service is awful and I have been hung up on a few times. Just because they are busy or do not know an answer they should still find out in a respectful manner. I had one employee state to me that he could lie to me about my medication and its status. That is extremely unethical. We need better.

Cashier is always the slowest EVER. And the Pharmacy has HORRIBLE customer service. At least she…read moreis consistent. She is quite nasty to everyone 9/16/19. The customer service continues to worsen. Young woman today throws my medicine before she rings up. I was ignored for at least 2 min. They appeared busy but NO ACKNOWLEDGMENT. THESE FOOLS ARE CRAZY. It's amazing they are still in business

Management is TERRIBLE here DO NOT GO TO THIS STORE AT ALL…read more Bad experience and it wasn't even me 2 other customers sad the same thing like me This giant needs new management like today The lady and the man with dreads which is both managers

No, please avoid this giant food if you're here to purchase flowers!…read more Outrageous prices and the quality is the worse, all the flowers are rotten, I usually buy it from SAFEWAY, but this time I was in a hurry and came by and just a waste of time as always. It's Saturday and they're " supposedly to receive fresh flowers on Fridays, but it is still the same crap.

Terrible customer service at the a pharmacy. They told me they would not transfer a prescription…read morefrom a CVS in Kansas City because that pharmacy didn't have a paper, written prescription. What? I called the KC store and they told me that this was unheard of. Doctors call in prescriptions now. Thankfully, the KC Pharmacist personally called this store and transferred my prescription. Otherwise, I would have been out of luck for my high blood pressure medication.

Listen- we all know CVS is garbage and an ordeal to be suffered regardless of your need…read more Nevertheless I had prescription to fill. I went to two CVSs near my home, both were out and guaranteed me that the CVS in Georgia Ave would have it. Jokes on me. This was by far the grossest CVS I have ever been to and the "pharmacists" were by far the biggest assholes. They get off on saying "no" and aren't the least concerned that you might actually NEED the medicine a doctor prescribes you to be WELL. Even if you must visit a CVS, save yourself the COVID and Grief and avoid this one.

I had previously been frustrated during Covid by the service at Kalorama Pharmacy. But I think it…read morewas a trying time for everyone, and so I went back there. I was very pleasantly surprised by the attention and service afforded. Reviews should be updated when things change. My experience changed, and so has my review.

I just called this pharmacy to inquire about my scripts being transferred from Cary Rx to them…read more First of all, I don't like this pharmacy because they are very unprofessional, this woman I spoke to was very rude and did not give me a chance to explain my situation, someone told me last week from there that my scripts would automatically be transferred there on last Friday. I tried to prevent this by informing Cary to send my scripts to capsule pharmacy on last Wednesday, but they did not. I did not find out that Cary was closing until a day before, so I found CAPSULE pharmacy that same day. Come to find out my scripts haven't even been sent to KALORAMA according to the person I spoke to. I had a negative experience with these people years ago so this is the last place I wanted my scripts to go. They have not changed.

This CVS is the pharmacy everyone loves to hate. Or maybe just hates. But I detect improvement. On…read moremy latest visit, there was an electronic check in for picking up prescriptions. It was easy to use, and much quicker than mouthing your name and DOB through a pane of glass, and sometimes, a mask, as the tech struggles to hear. In a short time my medicine was brought to the counter, I paid, and was outta there. I think this will greatly improve how quickly those agonizingly long lines move. On this occasion, there was NO line, but I think that was a fluke, as when I left I saw a line had formed. Also, I have enjoyed the CVS app, where you can leave a message for the pharmacist and get a call back with an answer to your question within a few hours. Again, much more efficient that being on hold or standing in line (again) at the consultation counter. Fingers crossed that these efficiencies hold and I am able to bump up my stars to four, or dare I wish it, FIVE! For that to happen, the prescription refill process will need to be vastly improved. The current bot is quite dim-witted. Thanks for trying, CVS.

Overall, I had a very regular experience here. I stopped by to pick up a couple of items…read more Unfortunately, the items that I needed were behind the counter so there was a little bit of a wait in the line. On one hand, the wait was a bit long. But on the other hand, the wait was "long" because the cashier was helping a customer figure out their coupon situation. I guess I don't mind my minor inconvenience because the staff was really going out of its way for a customer who needed help.

My experience so far has been a little rough because I've got a used phone and this is my second…read morephone from Walmart I will see in the Future how it becomes

The need to be more strict about stocking more fresh fruits and vegetables and the bathroom should…read morebe cleaned more often and the employees who work in the costumer service department should be more helpful to senior citizens. Who can't hear very well kindness go's a long way.

This CVS location is clean, organized and the staff are pleasant. I came here for a COVID test and…read morethey have availability to take it via the Drive Thru. This location has a private parking lot and is next to several decent food options. Another reason to come here is that it's next to a Mexican restaurant called J & J's Mex-Taqueria and they have my favorite type of tacos - Birrias!! -ODL Connect with me! IG & YouTube: @AOEAT

I like this CVS because the pharmacy hours are longer than most locations, 8 am - 10 pm weekdays…read moreand 10 am to 8 pm weekends. The wait is much shorter than CVS pharmacies on Connecticut or Wisconsin Aves or Target CVS. It's close to my house, so convenient for health basics--bandaids, tissues, etc. Retail items skew to families, groceries, toys, and candy. Reasonably well stocked beauty and personal items. Retail checkout staff are always pleasant and helpful.

Went into this CVS this am. The self serve machines were cash only which wasn't a major problem…read more The cashier had 3 folks ahead if me & I only had 3-4 items. Another cashier opened, transaction went smoothly & I was out, like a scout on a route. No complaints from me. This location always has what I need.

I am very upset with my experience at CVS 12th street NE today. I was at the pharmacy and got there…read morebefore 8:00 and was told they were closed. Even though my prescription was ready, and it would've taken less than a minute to a minute to fetch it and pay. I was also treated poorly with the woman using a rude tone and being short and curt. I really needed this medicine today, and it was crucial for me to get it. The fact that they couldn't provide a basic service for something so important is extremely unbelievable and unprofessional. I feel I did not receive the basic respect I deserve. I am utterly astonished at this behavior and poor service.

Made simple reservation online that took less than five minutes. Drove 30 minutes to location to…read morepull in drive through for COVID testing. This is now where it all went down hill, The drive thru is not situated to accommodate more than two cars ( see picture) as it is situated between two strip malls and an alley. While waiting, a huge Mac truck pulls up and all of the cars behind me had to pull out and come back around do the truck could pull into back for delivery. Now let's get to the worst part of it all, we pulled up to our appointment at confirmed time slot of 9:45 a.m. As you can see from the pic we didn't obtain the kit till 10:59 am ..that's over an hour wait in the drive thru. Outside of that, we did receive an email right away asking how was our experience needless to say I will be completing the survey. There has to be a better way!

Man, if I had ANY other option around here…read more.. Such a frustrating experience trying to use the drive through pharmacy. Slow as molasses, and totally spaced out.