This review is for the Optical Department. When I went in to order frames for a new prescription. The lady was real helpful but when it came down to actually submitting the order she proceeded to tell me meet me at the register so I can collect your payment for the frames. I have worn glasses my entire life and everywhere else I got my frames from was able to have the option to pay for the frames when I picked up the frames ( in case they had to put more into the frames and it would cost more then at the time of ordering the frames at the frames area). I told the lady that I wanted to pay at pick up and at first she had a problem with it and then changed her tune after the order was already placed and submitted. She then said that she needed to make a copy of the prescription so it would be on file. As she was making the copy I made a statement and and that I thought I could pay at pick up and the other person working said sarcastically " Well there was a change in policy due to people ordering frames and not picking them up" ( should it really matter when you pay)? Nowhere in the department had notification of the "New Policy" change and they never said anything about a " New Policy" upon the start of the order. read more

Curbside pickup has gotten really frustrating. It used to be better, but the last few times it seems there is no system of helping people in the order in which they arrived, and some of the workers seem to be jerks. Tonight I had a disagreement with a smug, snotty, bearded worker. He was condescending, told me not to interrupt him while he was helping someone, said "That sucks" when I told him I'd gotten there 20 minutes before the woman he was helping, and said "You're funny" when I got angry about his attitude. Another worker, a teenage boy who stared me down the last time I was there waiting for my order, came out of the back room tonight yelling to a co-worker, "I'll beat your f***ing face in!" I was told that several of the workers called in to cancel their shift so they could go to an amusement park, so it had been a rough day. On the bright side, the girl with the pink pony tail is always nice and hard working. One of the few adults, Bardia, was amazingly diplomatic, and I pity him for working in such a hostile work environment. I teach low-achieving high school students in Chino, and I know there are plenty of nice teenagers who would like jobs, but wouldn't want to work with smug, snotty people. read more

We are a military family, so I've been to Walmarts all over the country, and so far, this is hands down the nicest one I've been to yet. I usually don't like Walmart, and prefer Target, but this one I go to often. It's always clean, the cashiers and other workers are always friendly, and I can find the things I need easily and get out quickly. read more

The Customer Service Manager at this Murrieta Walmart store was not able to process my returns. She had to summon the Assistant Store Manager, who also could not process my returns, neither. The Assistant Manager had to explain his reasons why he cannot assist with my returns and suggested that I drive 1.5 hours to another Walmart store in the Coachella Valley area. I drove there to the other Walmart store 75 miles away and they were able to process my returns with no problems with the Customer Service Manager there. He had to fix the mistakes that the Murrieta Store made about deactivating my phone and not follow-through with the return, making it more challenging than it had to be, but it was resolved quickly without hassle. read more

Pathetic online ordering service. It's supposed to make things quicker. It's been 8 hrs since I placed my order and they are still "preparing" it. The item is in stock... what's there to prepare. Now even if I wanted to go down and get it myself i would have to request a cancelation for my online order and re pay in the store. Get your shit together walmart. read more

I went to go pick up groceries from the pick up section of store after ordering hours earlier and was told they were ready. Who the hell has a pick up in the very back of the store. I'm disabled which is why picking g up and ordering sounded good. But I had to walk thru entire store to very back just to have 3 employees still not have my groceries ready and all 3 of them putting there hands all over my stuff taking there time casually gathering it. Your system really is horrible and management should pull there head out if there ass and figure this shit out. read more

Went to this location with my little brother to look for pants as we were walking out apparently some other teenagers threw milk everywhere. The manager comes walking over to me and my brother saying that we need to leave the store and that he was "not gonna trust pass us but we need to leave now" we told him over and over again that we didn't know what he was talking about and that he should check the cameras since he was telling us that we did it and that people saw us do it (the people saw the other teenagers that looked kinda like us) but he wouldn't listen. I just find it ridiculous that we got kicked out of the store just for walking in and looking at pants. If I wasn't in a rush already I would've stayed and made it a big deal because I don't like getting kicked out of a store based off my appearance but that complete idiot of a manager was lucky that we were already on our way out of the store when he made a pathetic attempt to "kick us out" for throwing milk on the ground just because we looked like the kids running around that actually did it. read more

We use to shop at Walmart a ton- you could pick up groceries, pet food etc. at one stop. Once they started locking everything up I refuse to go to this store. Really, you are locking up $2.49 shaving cream- that I have to wait for an associate to unlock for me? I don't understand the thought behind this? You have much more expensive items unlocked. I use to enjoy shopping at Walmart and felt I got great deals. I can't shop at a store where I have to call an associate who may take 3-5 minutes to unlock a simple make-up or shaving cream purchase that amounts to under $5. Come Walmart- really? read more

Personally I really like this Walmart. Sometimes they don't have what I'm looking for but usually I can find find what I came for and always find stuff I didn't plan to buy. I love their seasonal section right when you walk in the door past McDonald's. for every holiday or changing season they have 4-5 rows of themed stuff. All 30 of the picture frames in my room are from here. They aren't always put together correctly but they are inexpensive and most of the time they work out. As far as the store itself, it's always crowded. No matter what time you go it is crazy busy always. The floors are kind of dirty and their is always stuff in the lanes since they are open 24/7 they are always stocking. Not really fond of the employees, none of them are very friendly or personable. Honestly they all appear to hate their lives. Overall I shop here a lot, they could definitely clean the place up but even if they don't ill still probably go here too much. read more

Snobby employees here they need new people that can work there loving there job most of them don't like there job

I called at 10:35 pm looking for a giant gummy bear which on google says they carry them. The phone rang at least 30 times and no one answered. What kind of service is that? Their website states open till midnight. I called Target and they picked up immediately and gave me an answer in less than 5 minutes. They only carry the giant gummy bear at Christmas time. read more

In light of so many negative comments I felt compelled to shine some light on my very positive experiences with the Pharmacy Department especially with customer service representatives Brian and Dianna. Brian has helped on numerous occasions expediting Script refills and transfers from other pharmacies. It's very pleasing to be greeted by you first name when you pick up your prescriptions. Dianna always greets us with a smile and will always take a few items from the store to avoid the long check out lines in the store. Be sure to sign up for text messaging notifications when your prescriptions are ready. Our family is very pleased with the entire Pharmacy staff. Ron V Murrieta, CA read more

Had a awesome experience with one of the supervisors by the hardware his name was Howard awesome guy to deal with I prefer you go to him

I came to the store this morning for gift wrap and odds and ends. It's Walmart, I wasn't expecting to be wowed by 5 star customer service or anything, but when I couldn't find cellophane to wrap a gift basket not only was an associate readily available and easy to find, but she walked me right to the item I needed and was very nice. But here's the part that blows my mind...I was stressed, exhausted, and in a hurry to get to work and I paid at self checkout and took $60 cash back. It is 3 hours later and I just remembered I took the cash out but I walked away and left it at the checkout. I just called Walmart and spoke to Megan and she took the time to track down my money which IS SITTING THERE WAITING FOR ME!!! I fully and completely expected to be out the $60 and to have learned an expensive lesson about paying attention to what I'm doing, but this Walmart has honest employees with the integrity to go the extra mile and take care of dingbats who leave their cash behind, and I am so grateful for their honesty. read more

Disappointed, I came to get my oil change, was told it would be a 30 min wait until they got to my vehicle. I understood... Took my son to McDonald's and did some shopping. An hour later- I go check, and the car hasn't even been started. The tech said "your next" so I went back yo shopping. Checked another 30 + min later and my car is still in the same spot and has not been even touched. By this time i have to get my son home because he has school in a he morning, so I guess I just waisted two hours of my life waiting for something that never happened anyway: starting another work week, with little time to do this... And I still have to have this They have a sign that says "no wait oils change" Bahahha Common wal mart. Eww read more

Horrible customer service. They do not care about the customer. Also, their online order and pickup system is a joke and a complete waste of time. I ordered an item online for in store pickup. I never got notified, so I called the store & spoke with a sales associate and the manager and neither one could figure out where the item was in the store. They gave me a lot of excuses...it might be here or we might be there...hah totally disorganized and confused, and completely useless..a complete waste of time. I had to then cancel my online order for pickup. Should have just ordered it from Amazon instead, would have had it in 2 days with free shipping. No wonder these brick-and-mortar stores are going out of business. read more

I wish I could choose negative stars. I honestly don't write many reviews, but I had to write since I've encountered so many problems with them. I began writing my experience then decided it wasn't worth it. All I can say is Walmart sucks!!!!!!!! I'll pay extra elsewhere, shop in a relaxed environment and not have to deal with them!!! Murrieta hot springs location and assistant manager (won't mention names, even though I should) suck as well. She doesn't care about her customers, just to get through the line as soon as possible. Speaking to all Walmart employees, "IF YOU DONT LIKE YOUR JOB OR DO NOT CARE ABOUT YOUR CUSTOMERS THEN FIND ANOTHER JOB." So unorganized, needs some help ASAP!! Target is the place to be shop headache free with no violence in parking lots. People, what makes them cheaper and better? NOTHING, stopped being brainwashed by Walmart because they truly suck read more

Unfortunately, Walmart is a necessary evil and we spend far too much money there. This Walmart has gone out of it's way to be one of the worst customer service stores I've ever experienced. They have no concept on what customer satisfaction is and will do anything in their power to do the least amount to have customers not go completely irate. We will do everything in our power to shop at Walmart less frequently just because of this store. read more

All the walmart experiences is okay for me you know nothing cant be perfect except bad customer service is never okay for any business.Assistant managers 's customer services are sucks!! read more

The customer service here is terrible. We have come here 2x to get infant formula and NO ONE HAS THE KEYS TO THE CABINET. We pushed the button for services wait 5 minutes no one comes. Push again wait 5 minutes. No one comes. My wife stays there as I ask any and every employee I can find for assistance, not one single one knows how to help. The very lady working freight in the infant dept doesn't even have a fricken key to the infant formula cabinet! Next girl in clothing "i dont have a walkie talkie ask someone else" the people in electronics "thats not our dept" random working walking by "just push the button" I walk literally across the entire store to by the toiletries and ask an associate where the managers office is as so I can personally ask them for assistance and her response "I dont even know who the manager is." Got an entire team of clueless associates working here. So by the time I get back to the cabinet there's another person standing by my wife and he said he got there 10 minutes before us and hes been walking around trying to get help too!!! We ended up leaving without any formula but we bought the other items we had with us only to be greeting with a cashier with headphones on listening to music not even greeting the customers at the register. Where is your front end manager. Again this store is operated by a bunch of untrained rookies. read more

The employees at the Walmart Store located at 41200 Murrieta Springs Rd, Murrieta, CA 92562 are not treating their customers FIRST and don't treat ASIANS well. I went to this store this morning (March 24,m2021) around 8:00 to 8:30 and looking to buy a ROKU. The store was not busy. I found the ROKU ,but it was locked inside the cabinet. So, I looked around for help. There was nobody at the Entertainment Center. I was looking for a buzzer, a bell or a phone to call but none exist. Finally, there was an employee passed by and mentioned that I want to buy a. ROKU. She looked around and found the guy assigned to work at the Entertainment Center and she told me that he is coming. Few minutes later, I the guy come and told him that I want to by a ROKU. Then. another employee (a woman) came and talked to the guy. The guy opened one of the locked cabinets for her and started scanning prices for IPAD. I was there FIRST, should the guy entertain me FIRST, as a CUSTOMER? Then another employee ( a woman) came. She looked at me and ignored me. THREE Walmart employees and by myself (a customer). There was NO OTHER CUSTOMER but me. I was there standing and WAITING, WAITING and WAITING. The guy never had a courtesy to to me that it may take minutes (even I told him that I want a ROKU which should be quick as I know what I want).Much worse, the other two employees never bothered to ask me if I need help. Is it because I look different from them? Is it because I am an ASIAN? Avoid going to this store!!! read more

If your looking for Tires or Tire Service, be sure NOT to be assisted my Sales Associate Dale! Worst customer service; I almost felt sorry for this guy but NOT! He either hates his job or is originally RUDE, GRUMPY, and does not care for helping others. Great Job Walmart!?!?! Stand clear of this place if service is what your looking for! read more

Wow!!! You don't really think ghetto when thinking of Murrieta, but step into this store and you will. The store is filthy, messy and disorganized! The store management, department managers and associates must absolutely hate their lives and jobs. If not, they certainly act as if they do. For example, wireless manager Delia is condescending, rude and just downright uneducated. I found this to be the same for assistant managers as well. Considering this is the market manager's home store, I'm perplexed how it operates this way. The market manager and store manager should be embarrassed and ashamed. read more

Terrible. Would not stop playing "practice fire drills" consistently. Would play drills during customer hours every 3 minutes with loud alarming sounds nonstop, and would repeat that it's just a drill but would never stop. No one could shop in peace and was filled with loud alarming noises and was very annoying and would not fix this issue. They should have "practiced" when it was not costumer hours, it was 3 in the afternoon to God knows when. Terrible service, never coming back. Don't waste your time here, go to another local Walmart. read more

Called to try to get some info on disposable camera developing. Called multiple stores prior and it seems that all of the associates do not have any respect or courtesy to help a customer find out basic information. You're doing your job it shouldn't be a difficult task to do something you're getting paid to do. If you can't handle it maybe you should learn people skills. read more

This wal mart is ridiculous why only have three registers open when everyone and their mom is Christmas shopping ! Let's make it super hard for everyone and not have an express lane for those with less items read more

Walmart - Only 3 open registers with packed lines. Can't expect more it is wal mart after all :( - Department Stores Near Me - Murrieta, California

The employees were really nice, but in electronics I needed some headphones that were locked on the rack. Tried like four different employees to find the key holder to unlock it. I gave up after 30mins and bought the crappy $10 no name china headphones since those were the only over the ear ones unlocked. read more

I hate this Walmart! Nobody here likes working here. And I can never get anyone to help me even if I call the store and ask them to send help to my location! read more

Went to Walmart to pick up an item that the app said had limited stock I go out there and there wasn't anything on the shelf. this is to be expected however following day the app said the item was in stock. So again I drove out of my way across town to get the item only to find the item was not in stock!!!!! So I asked to speak to a manager the manager told me that when items Come into the store they are scanned and it will show that the item is in stock however the item can still just be in the stockroom and not on the floor and she also told me there would be no way for them to get the item out of the stock room so that I could buy it. Whaaaaat!So what good does it do me if the app is telling me it's in stock and I can't buy it??? So essentially it's customer no service and the app can't be relied upon or should I say Walmart cannot be relied upon? Then the manager proceeds to tell me that I should've called first, You mean so that somebody else could check and it would say it was in stock when it really technically isn't if it's not on the floor? Manager then so I should come back in a few days I said no thank you I won't be back at all. So Amazon it is! read more

Great place for all you family needs; especially when you have great managers like Theresa. Today she provided me with excellent customer. Her service is why I rate this location with the higest number possible. Her hard work and dedication deserves and encore. Thanks for your service. read more

I ordered an item online and needed it immediately for an upcoming event so I selected "pick up in store" so Walmart calls me and simply says "item no longer in stock I suggest you cancel this order and get your money back" no apologies, no alternatives offered nothing. I asked do you know when this item will be in stock? She said no check another Walmart. I asked "do you know if they have this item?" She responded no I can't check other stores inventory. This is so bogus. It's not the employee's fault that Walmart has some systemic issues but at least act like you care! I know that sometimes life is tough and you have a lot of customers but take the time to show that their concerns matter. That would have made a world of difference. read more

I have always had a great experience at this location but tonight was a horrible experience. I was informed by an employee that the service manager might be able to assist me with an issue I had with a return. The manager named 'Dalia,' who happened to be the Customer Service Manager. Informed me with a dismissive response that they were unable to fulfill our request. She stated that,"Customer Service closes at 8pm." I then proceeded to look for anywhere that articulated the customer hours. Nope, nowhere. Not on the window and not in Customer Service area. She then proceeded to give me attitude for asking her to do her job. Customer Service manager hmmm. Maybe she is great on another night but she was horrible this evening. I am disappointed with her lack of sensitivity on a small issue(just a update in size.) read more

I pulled into the Walmart parking lot and realized I had a flat. So I took my tire off and roller it to the tire center because it was so bad I couldn't drive it over there. I am here right now and it has been 2 and a half hours and they still haven't fixed my tire. There were two cars when I got here and they are helping the people that came in after me before putting my tire on. Most of the workers are standing around not doing anything. Do not come here. Service sucks and they do not give you answers for anything. read more

Staff was extremely sweet and tried to help me find the item I needed. It wasn't too crowded for a Friday night and checkouts were going okay. Good prices and generally a sweet staff. Overall good for toys/electronics/Chr read more

I was attempting to purchase one of the black Friday special items, a water dispenser.. By the time I got online, they were sold out. I tried 2 stores, in Lake Elsinore and Hemet. My last attempt was at the Walmart in Murietta on Hot Springs road. I was having trouble locating them in the store; the 1st person that I asked for help flat out told me she had no idea and offered no other solution. Then I went back towards hardware, and found an employee named Thomas. He was SO great! He helped me find the right one, which took some searching. Then he went to the front of the store and got me a cart, and would not let me load it myself. Walmart needs more employees like Thomas. read more

FRANK from the electronic department noticed us at the register waiting to be checked out after Kelly had talked to us at the register and still walked away. Frank rang us up and I told him we were price matching and he instantly put his hand to his face and stood quietly, he then proceeded to look at me and impolitely say "that's a whole other process, why didn't you tell me that before? Now I have to restart the transaction" all I said was "okay". He then let Kelly know he was going to give him his keys as he was of @3 (10 minutes left of shift) crank again told me with attitude "you supposed to tell me that before I scan it" he then reminds Kelly he has to give him his keys. Our card was not working at the register so we were transferring the funds to another card and Frank walks away and never came back. MID TRANSACTION!!! I asked someone for a manager and that's when Kelly decided to come back to the front and asked us to move over so he check someone else out. We let him know our cashier had walked away and never came back and he said he just started and didn't know we were waiting. He then pretended around that manager that he didn't help frank with our transaction and knew we were having trouble. read more

Had a very positive experience with automotive dept. The young man who performed my synthetic oil change Dave did a wonderful job! Not only did he take the time to do things according to specifications he made sure to explain this to me. This had not been the case in the past year of experiences I've had with other supercenters. I'm very impressed at the quality and efficiency my which he does his work. I wish everyone held those standards. Keep up the good work Dave!!! I also like this particular supercenter because it has a large variety to choose from in every department. Especially like there clothing. I often see things here that I don't see at other Walmarts, which is great because I can still bargain shop without worrying about dressing like everyone else. read more

Anything tou need thats cheap then go to Walmart. You can find almost everything there. The only downside when you buy clothes at Walmart is almost everybody is using the same one as you are. read more

STEPHANIE J. In the automotive Dept. This Gal has to be one of the finest employees I have ever come across. I do not say this very often. Stephanie was gracious, courteous, professional, and She is a worker! Not only is She handling cars in the back, She is dealing with customers in Her department and all over the store. If I had a business, I would hire Her in a heartbeat! I am not to easily impressed but this Gal, She impressed me. Bruce Manchan read more

Went in today for socks. What can I say, Walmart has good prices on some things. Im frugal, not stupid. As anyone would do, I got my socks and decided to browse. I came across a carseat and decided to buy it on a whim. This is where the problems start. I can't find the color I want, I have a boy but all they had was pink. The item on display however was blue. You would think this would be a simple thing for an employee to help with. Well folks, not at Walmart. You see, the employees function on the derp setting. Anyways, I naturally can't find an employee to help, so a guy in electronics pages someone. After 5 minutes a girl shows up to "help." I explain to her they only have pink and dont have blue, and ask if she can check the back or if a surrounding store has blue in stock. After 5 or 6 minutes of her scrambling underneath the carseat display (i already told her i looked and there was only pink but w.e.) she tells me to follow her. This girl books it through the store and among the zillion other shoppers I lose her! After finally finding her she is talking to another employee. This employee identified herself as a manager. I tried explaining the situation and the girls just seemed confused and unwilling to help past telling me they cant check another store's inventory. Blashpehmous but okay... I have to remember this is walmart afterall. Then the "manager" decides to say it is an online only item, and I tell her their sign says that red is online only, not blue. She then is like, "wait huh? Hmm okay, I am confused, wait." I told them they seemed confused by my request and that I would continue looking for a carseat elsewhere. I actually told these two nimrods thank you for their time and I began to walk away. This is when I hear the "manager" say very rudely to the other girl, "woooooow." Obviously in reference to me. I wasnt letting this get by me because I was already flustered by the complete lack of customer service I was shown. I turned to her and asked her if just said wow about me and what her issue was. The girls looked shocked that I caught them talking behind a customers back like that. This is when the "manager" asks if I want to talk to a manager... I am like, you told you were the manager. I ended up just walking away. I avoid this place like the plague usually... and what happened today is a perfect example of why. Are you serious Walmart? Is this the experience you want people to have? By the way, the "manager" said her name was Hallie, Haley, w.e. She really should be reprimanded. You dont say stuff where people can hear. She is lucky that I have class and dont care to stoop to a walmart employee's level. Lol. Anyways, still bought my socks, win for me. Didnt drop and extra 75 bucks or more because of bad customer service, lose for Walmart. I feel sorry in a way that walmart is such a gooberfest. I doubt that was Mr. Walton's intention. read more