I will NEVER come here again! On 3/25/2015, I came here twice and had the most terrible experience ever!!!
To begin, I came here this morning around 10am because I purchased a gift card yesterday that somehow became lost between yesterday and this morning. So I come here with the receipt hoping that the card can be looked up to make sure it hasn't been found and used, so they can transfer it to a new card. I came in at 10am. There was a woman working in the Money Center who helped me. I see her in the store all the time, but I didn't get her name. She informed me that there is only 1 person (1 woman) in the entire store (in the Cash Office) who is able to look up the transaction information and get the card's pin, to see if there is still a balance on the card.... BUT this woman is at lunch and won't be back for an hour, so there is no manager or anyone else who can assist me.
When I left, I looked up the number to Walmart's Gift Card Customer Service and found 1-800-411-7942 (which is listed on Walmart's website). I called and the woman I spoke to said to go into the store, ask for a customer service manager, and they should have no problem looking up the card and transferring it to a new card since I have the receipt. When I got back to Walmart, I did just that. So I get back to Walmart at about 1:25pm and when I get there, the same woman is still working in the Money Center, so she assists me again. She said I made it back just in time because the woman in the cash office leaves at 2pm. She calls the woman to let her know what's going and that I was there earlier, and the woman tells her to take my information down because she can't assist me right now since she's wrapping up for the day.
I asked her to call a manager because that's ridiculous that I was here earlier and nobody helped me. Now, I am here for a second time and this mysterious cash office woman, whose the only one that can look up the transaction is now here, but she STILL cannot help me. WTF! So the assistant manager Dameon comes over and starts trying to explain how the cash office only works from 5am to 2pm and they are obligated to have their work load wrapped up by the time they leave at 2pm. So my response is that I don't understand why I just can't wait until she's done with whatever paperwork she's doing, being that I came here earlier and this person was not available. Now, I'm back for a second time and she's here but she just can't help me. That's so dumb! I told Dameon that I called the gift card customer service line and they said that a manager should have no problem looking up the information. I also explained I wanted to deal with it now, and I'd just wait until this woman is done with her work load because I've already been waiting and I'm going to be extremely pissed if tomorrow comes and there's no balance left on the card because somebody's going around using it, or may have already used it.
He comes up with this excuse that this is a process that takes longer than 10 minutes and could take up to 2 hours so I have to wait until tomorrow when the cash office reopens.. They have to look up the receipt/look up the transaction, look at security footage, etc. But that's still no excuse to me. It's unacceptable because all the information you need is on the receipt that I have right here. The time, the transaction number, the employee who assisted me, the register the transaction was completed at, etc. so you can take that info, do what you need to do, and it should still be a pretty quick process. 2 hours is absurd! On top of that, he said "those people" (from the Walmart gift card customer service line that's listed on their website) don't even work for Walmart, so they're going to say whatever they need to say just to get me off the phone and into the store.. W T F?! This just gets more ridiculous as he continues. How he is even the assistant manager, I do not know!! After this, obviously I'm still pissed so I just ask for the store manager's name and number. And I still have to wait until tomorrow (3/26/2015). read more