So I went on Walmart's website to purchase gold spray paint for a project. After the spray paint was delivered, I noticed that it was not the right color type of gold paint that I needed and also the lid of the spray paint can was cracked and hard to twist open. The next day I decided to go to this Walmart (because it was the closest to me) in person to return the spray paint.
I go to the return department and this Caucasian woman about 5'8 in her late 30's with shoulder length blonde hair and with kind of heavy makeup on (I was not able to catch her name) was at the register. I let her know that I need to return the spray paint because I accidentally ordered the wrong color. I also let her know the spray paint has never been used and is completely new since it was delivered just the day before. She asks me about the crack on the lid and I tell her the lid on the spray paint was cracked when it was delivered to me probably because it was shipped in a simple plastic bag. She looked at me with confusion...?!
She asked me if I had a receipt I let her know that I purchased the spray paint online, and the paper that I had on me was the only form of receipt that came with the item when it was delivered. She did not believe that I purchased the spray paint from Walmart even though the paper and email receipt both clearly stated "sold and shipped by Walmart" and had a barcode and everything.
I don't know if she was trying to undermine me or what. Because she then proceeded to say that I bought it from a third-party website not through Walmart's website. Huh?? I told her "I went on your Walmart website to find the item and purchase it on there too, I didn't go to a third party's website to find and purchase the item." The item may have come from a third-party, but Walmart is the one that sold it to me so...??
She then directs me to go to a Walmart Neighborhood Market located on Beach Blvd and Lincoln Avenue. She said the people there can do the return for me. I asked her several times to really make sure they could do the return for me because I didn't want to drive there for no reason. She kept reassuring me that, that Walmart Neighborhood Market can complete the return for me.
I take her word for it and I drive to the Walmart Neighborhood Market on Beach Blvd and Lincoln Avenue. I get there and after about 10 minutes of waiting, a lady finally comes to the customer service desk. I explain to her my situation and I tell her that an employee at the Walmart Superstore on La Palma Avenue advised me to come here to do my return. She asked for a receipt in which I once again whipped out to show her and this employee also didn't believe that I bought the spray paint from Walmart???
She tells me that in order to complete the return, I would need to go to the UPS store or post office, purchase either an envelope or cardboard box, pay for a label or print one out and mail the package back to the third-party. I just stared at her and I was too tired to re-explain that I bought the spray paint from Walmart's website, so I just left the store. Now I am stuck with a spray paint that is the wrong color when they could have just done a simple return or exchange for literally 1 item. I'm extremely upset because I feel like I wasted about 2 hours of my life that I can never get back.
After that whole mess, I will never shop online or in-store at a Walmart Superstore or Neighborhood Market again. May I suggest that if you ever think about going to a Walmart, just don't because you will regret it. However if you feel like you must go to Walmart, you best make sure that what you buy in-store or online can be returned. Lastly, the employees are unhelpful and look like they just want to die already.
These stores should be called WALFART instead. read more