Maria, who works at the Buena Park Kohl's is very helpful, she is nice and pleasant. Maria is always out on the floor helping customers.

Wow this is bad!!! Kohl's needs more employees...or Better employees..I asked for help and the employee response was I can show where it can be but probably it's not there ..thank you for the great customer service !! read more

More untold chronicles of Kohls. This time it involved failure to remove sensors on my jeans. I drove all the way home and found the surprise. Then drove all the way back to fix it. Now, lets say the alarm was triggered when I left. That should tell the employee something was wrong. Nobody came after me. When I returned I paid close attention and heard the alarm. The clerk who checked me out looked right at me. Another flaw is the check out lines. They have changed over the years for the worse. Not a fan anymore. read more

This Kohls was the biggest kohl's I every been too. It had some awesome clothing. I got a few cool t-shirt from them. I do wish they had more sizes in stock but it was nice selection. read more

Not too bad here coming. Wish they had more things but service on point. Easy to find items. Friendly vibes here with nice layout. read more

Kohl's - Department Stores Near Me - BUENA PARK, California

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This Kohl's is located on La Palma in Buena Park. This review is for the Amazon Returns service at this location. Signage everywhere to show you where to go for returns. Quick and efficient process. read more

This is a large Kohl's with plenty of parking and easy to find. The isles are a little cramped is my only suggestion. They have a lot of merchandise but seem to lack how to efficiently organize it for ease of the customer. They have a full Sephora inside, right when you walk in. They offer convenient order self pickup as well (versus standing in a line). They have a rewards system and usually have a coupon event going on. Just stay alert to the signs, as some items are not coupon eligible. Overall a nice store. read more

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Long Waits, No Direction, and a Lack of Leadership on the Floor I recently visited the Kohl's, and the experience was frustrating from start to finish. What stood out most wasn't just one issue -- it was the overall lack of organization, communication, and leadership throughout the store. From the moment I walked in, there was no sense of direction or customer support. Employees were present, but there was no greeting or acknowledgment, and no one offered assistance or guidance. The store felt chaotic, with customers left to figure things out on their own. The checkout process was especially disappointing. Long lines, minimal staffing, and little to no communication about wait times or available registers. It felt like customers were just expected to wait without any effort to manage the situation or improve the flow. As I spent more time in the store, it became clear that employees seemed disengaged and unsure of how to assist customers effectively. There was no sense of urgency, no proactive service, and no visible leadership stepping in to support the team or improve the customer experience. This ultimately reflects a management issue. A well-run store has structure, accountability, and a team that understands expectations. Here, it felt like those standards were either missing or not being enforced. When leadership isn't present or involved, the entire store experience suffers -- and that's exactly what happened here. It's disappointing because there are many people who genuinely care about customer service and would bring energy, organization, and professionalism to a retail environment like this. Unfortunately, that level of care was not reflected during this visit. Kohl's has the potential to provide a convenient and enjoyable shopping experience, but this location fell far short. Until there are improvements in management, staffing, and overall organization, I would not recommend shopping at this store. read more

This Kohl's is definitely a different set yo than my home store. Parking was easy and so was self service pick up in front area, I was able to pick up my online order very efficiently. read more

Their customer service is not great. I bought my daughter 4 pairs of shoes in August. She put one of the pairs on this past week and they started to fall apart within a couple hours. When I went to return them they deemed them very worn based off of when I bought them. They hesitated but did give me my money back but said next time they won't. If my daughter had worn them more than half a day then I wouldn't have returned them. They told me they had to be able to resell them. Why won't they return them to the manufacturer? I guess time to buy shoes at Nordstroms or Target. read more

I would give them zero stars if I could. Amazon return line is 15 deep and you have managers walking by totally clueless. No concept of customer service what so ever! read more

Needed some slacks, and I knew Kohl's would have what I needed. :) Their service is always good, their clothing selection of offerings usually has what I need. There were no sales, so it was full pop for my slacks, but usually when you go more often the Kohl's deals kick in. read more

This is a great location. Historically, I have always been a Kolhs shopper. More recently, not so much. But I do shop a lot on Amazon and Kolhs has Amazon returns. This location does have an Amazon return area. And that is how they get me LOL I go there for Amazon returns and end up buying stuff at Kolhs. Lol This Kohls has a Sephora inside! Heck yes! How cool is that? And it's a huuuuuuge Sephora. Not a little dinky thing lol So, naturally I had to go check it out and bought some goodies from the Sephora. Guilty *shrugs* lol Anyway, my Amazon rerun went smoothly. Yay! They gave me a 35 percent off coupon for retuning there. But be advised, the coupon does not work for Sephora. Trust me, I tried lolol It's only good for Kohls stuff and excludes Nike and big name brands. But the coupon was still much appreciated. read more

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Absent minded cashier - we showed our coupon but she didnt take out the 25 percent discount - now we have to go back to do a price adjustment. read more

Kohl's - Department Stores Near Me - BUENA PARK, California

The service was HORRIBLE. Rizalina from La Habra gave the worst experience. She talked so loud that I felt that she was raising her voice & when there was an issue with my Kohls card, I felt like embarrassed with her high toned voice & everyone in line able to hear. When I paid cash, she also slid the money across the table instead of handing it to me. What trashy service. Never coming back to this Kohls again. read more

They changed the way they do returns. You now have to wait in line with the people making purchases to do a return. They used to have a separate location just for the returns. Lines are crazy long. Waiting that long just for a return is ridiculous. Racks are too tight. You can't pull out clothes without spilling other clothes too. Aisles are too narrow. read more

The women employees in the Amazon department were rude and refused to help me with an Amazon return. I needed assistance with the application to start the return and was told "the customer should know how to do that!" I ended up getting help from the customer waiting behind me in line. read more

The reason for my review being a 1 star was due to a return policy in kohls. I understand I did not have my receipt my plan was not to return my eyebrows pencil I did not realize I had the wrong color until I used it that same day I called kohls and spoke with Bryan who was helpful & was told that Theresa can help me Great customer service for both associates. Alfonso came in and made me cry and had me explain myself all over again he was very rude and when I told him I was going to complain he did not care. This is all over a return $26 I called corporate and still waiting for a call back. Alfonso there is better ways to handle things you don't need to be rude. I went to ultra to buy my eyebrow pencil. I'm out 26 dollars. Customer service is all about respect giving the person your attention will never buy from kohls again. I will update you when I get a phone call back from corporate if they even care. read more

The only reason I go here is if an item I want is available for pickup or if I decide to browse around. Is it worth visiting? Probably not. Extremely long lines. NO SELF-CHECKOUTS. I repeat NO SELF-CHECKOUTS. I came with my kids and one child was crying the entire trip. I decided to go into the fitting room and had one young female employee ask me to remove a cart (when she clearly was just chatting with two other employees inside the fitting room) she could clearly see an inconsolable child. I had to explain she could see my child crying and how difficult it is for me. However, this young female employee did not care and just left me uncomfortable leaving the fitting room. If anything, she left me more stressed than my child who was crying during the shopping trip. NOTE TO KOHLS BUENA PARK: please hire better equipped employees that show compassion and better customer service. Hopefully, the female we encountered is seasonal because I am sure other customers would do their shopping elsewhere if they had same shopping experience. I do not recommend this Kohl's location. read more

TL;DR: Kohl's is the king of fake clearances so most % discounts is usually false advertising. Their cashier associates will harass you to open up a Kohls charge card. If you're not already a loyal shopper here, DO NOT DO IT. Anyways, it's a standard Kohls with the Amazon returns in the left back corner. The only reason I go to these stores anymore. Ended up buying 2 pieces of decor and the cashier at the front continued to pressure me into opening up some Kohls thing when I repeatedly said I just wanted to pay and leave. Long story short, they made a mistake and a credit card was opened under my name. Upper management was friendly but not actually helpful in correcting this. My credit score dropped 50 points in a single day because of this hard inquiry on my credit report. read more

Very disappointed! I went for the Kohl's Cash Giveway, the employee handing out the coupon didn't want to give me one because it's one per household. I told the employee I don't live with my mom. I'm clearly an adult. She still denied and said she couldn't give me one. The lady after us got told by the employee that they ran out. She was even in disbelief because it was less than 20 minutes of opening and the store was empty of customers. That didn't make sense. After she went to get more and was being very secretive about it and hiding behind the rack of clothes so customers don't see her. She was very rude and unprofessional! There's no point of believing the deals they have because they won't respect it. read more

17 people in the amazon return line and only one person working it. I do not recommend coming here for returns. Over 30 minutes in line. Insanity. read more

On 11/7, I ordered an air fryer that was supposed be available 11/11 to 11/14, for curside pickup. On 11/11, I received an email telling me that my order had been canceled because it was out of stock. Kohl's obviously does very poor inventory management if they didn't know it was not is stock when I placed the order. Oh, they gave me a "HUGE" $5 coupon to make it up to me. Whoopie. read more

The lines are ridiculously long. ALL the time. Minimum of 10-15 ppl wait. The same line and cashiers serve returns and purchases. I avoid this store if I can. read more

I love that you can return Amazon purchases here without a box or label. You have to walk to the back of the store but it's a very quick process and will less than a minute if there's no line. They also give you a $5 reward to spend at Kohl's. Unfortunately, you cannot use the $5 reward on anything from the Sephora section. I also ordered something online and went to pick it up in-store. Even though I arrived before the two hours that it would take to fill the order, the staff was still nice enough to process it earlier for me. read more

I came into Kohl's Buena Park to complete an Amazon return. At the return desk was Kohl's employee, Connor. There was a problem with my return. Connor said that he could help me with it. With his expert service, I was able to complete my return. I apologized several times for the trouble. Connor was very patient and super helpful. He said that he was there to help. What an outstanding attitude. I really appreciated his help! Connor represents Kohl's well. read more

There's a Sephora here now ! The ladies inside Sephora are really helpful. Just wish they gave samples here! This is how I Discover and commit to new products. Please consider doing samples. It will prevent too many returns from customers. Kohl's made the right decision to have an amazon returns department here. I find myself coming here more often because of that. It's a really good sales tactic to get people to shop. I have never really shipped kohl's before but now I do thanks for Amazon. Now I can also come for cosmetics! read more

I was with my grandmother earlier today on 8/7 browsing and shopping around for some of the stuff that she wanted. There was an employee in the jewelry dept that was very nice and helpful and knowledgeable with the merchandise and that really impacted alot of my grandmothers choices in a positive way. On the other hand, there was a floor associate by the name of Paola, wearing a faded purple sweater walking around in the women's department appearing to be putting things away. When my grandmother had some questions about particular sizes and designs of some of the shirts, Paola gave her short responses as if we were bothering her. When prompted with another question; the young lady replied back with "you know you can look on the app" clearly my grandmother isn't tech savvy so when I asked where do I put in the barcode for said items online she sighed loudly and before she could finish I told my grandmother that we would figure this out on our own. Not sure if she was having a rough day or unsure of how to prioritize her work responsibilities but i thought it was very uncalled for and unprofessional of her to have that sort of attitude with us. read more

Went to pick up my order and was directed to the left front of the store by signs. Nothing was there! So I was Told I had to wait in line. So my turn and the cashier had no idea what I was telling her so another person came up and told me to go to the back of the store. I told her that I couldn't bring up my email for the code and she said just go back there. So 10 minutes and nothing so I went to the desk and he said I had to go up front. Told him they sent me to him. He called 3 times for an employee to help me and no one showed. He was Amazon returns not pick up order person. Why would they do that? Answer is no clue how to get my order for me. As far as I know it's still there. Done with Kohl's. Don't like the games with Kohls cash. Discounts and all of the things they pull for discounts. The best thing about this store is Amazon returns This was the Cerritos Store read more

Sorry to say this but under new management and the store is not even the same. Lauren the manager you have no professional skills when dealing with your customers! You were very rude and disrespectful over your company's promotion. I have other choices to shop and this will not be the store I ever return to! read more

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KOHL'S....... how many ways can I say I love you? Is it your daily amazing deals or your great fashion at insanely affordable rates? Could it be the down comforters or possibly the posture pedic pillows? Well... whatever It is... all I can say is ... I was wrong, and I miss all the good times. I neglected our relationship and stayed away too long. Now I need you more than ever and you're unavailable. Shut down. I'm Locked out. I'll be ready and waiting with open arms when you decide to open your doors again #IMissYouSoMuch read more

Kohl's - Lol please let me in... I need some new pants - Department Stores Near Me - BUENA PARK, California

This store is pretty good. Not too busy, never really a long line. The store is clean for the most part. My only complaint is that darn Sephora they put in. Took away from the men's sections. It's such a shame because I used to get my work clothes, but a lot less options now. Booooo Sephora.... Booooo read more

Worst place ever. The store associate who was ringing out our purchases had made a big mistake punching gift cards that weren't ours. Manager Maria was called over and from the beginning she was very rude, condescending and just plain unpleasant. Even if it was the store associate's fault, they refused to refund the gift cards that we didn't even want to buy. On top of that, they refused to include the gift cards to the total amount I purchased which would amount to Kohl's cash. Save your money and go somewhere else. read more

I really want to take this opportunity to give a huge shout out to Michael. I was in a tremendous hurry and he answered the phone and brought my curbside order out before they opened. During these unprecedented times, so many companies have taken a huge hit financially as have all of their employees. To have someone like Michael take that extra step to ensure customer satisfaction is appreciated beyond words! It's employees like him that keep customers like me coming back. Thanks so much!!! read more

Had a special order from the Redondo Beach store and had to drive to Buena Park to pick it up. The Buena Park store is massive and very nice. Was so pleased with the staff, the merchandise, parking, and overall experience. read more

Anais in the Sephora department went above and beyond . She helped me choose the appropriate makeup for an important meeting . I highly recommend this location ! read more

There has been an improvement since I last came to Kohl's. There many be a line but they've gotten better in bringing in more support and the employees are much more friendly. They have an online pick up area near the customer service line (west side of the store near the restrooms). They moved the merchandise around and it looks good. Sephora is now here too. Overall looks like this kohl's has put its best foot forward. :) Shop worthy in my book and nice deals are back! read more

I took a chance to shop on Black Friday and was pleased to see this location was not crazy busy. By the time I was finished shopping, I went to the registers and there were only 4-5 people in line. YAY! Happy to say, I was rung up in less than 10 mins. And thank you to the AWESOME Associate at the register. Debora, I appreciate the great customer service check out experience. Easy Breezy! Happy Holidays Kohls! read more

We are fans of Kohls. We wanted to see if there was different inventory, being in Southern California. It was ok. We did find something for our son, Kohls cares whale plush with a book, at $5 each. I checked out red star clearance in accessories and underwear. Very small selection. I also checked out cuddl duds (soft knit, specifically). But nothing in my size. I checked out kids clothing. Nothing for my son, slim pickings. Clean store. Set up similar to other Kohls stores. Still a fan. I'm sure we will visit again when we're in the area. read more

I mostly come here to pick-up clothes I ordered online or drop off Amazon returns. I love this Kohl's because it's spacious and there's plenty of parking. It's also next to Chik-Fil-A which is a plus. It's located off of La Palma across from Buena Park mall. Everyone I've encountered is very helpful and polite and the store's clean all the time. I've also bought last minute gift cards here to give away at work. Great place to stop for gifts as well! read more