Being a woman who knows little about car repair can be a challenge…read moreIt's refreshing to know that a place like factory auto has the customers needs as their top priority I was very pleased with the prompt service and honest assessment of my bad struts Their pricing is very fair and they go beyond your expectations They even brought my car back to my home when I didn't have a ride to come pick it up

Just had to have a bunch of stuff done to my car as it rolled over its 100,0000 mile mark and once…read moreagain, Dave and Phil from FactoryAuto,LLC. took care of me. I've gone to them for over a year now and I've never been disappointed. They always explain why they're doing, they give me the bottom-line on what needs to be done, and they are the most competitive. They will also help with arrangements by picking the car up or driving you in to work. They don't really have a waiting area, so I always drop my car off. It works great for my husband, two kids and I (we're all have cars). It's so nice having a 'go-to' place where you don't have to worry about the details. Thanks Dave and Phil!

Met the owner one night while out for dinner and learned he had remodeled and reopened the dump…read morethat was Chuck's on Richmond. I needed an oil change anyway so I thought I would give them a shot. It is the first place I have gone that explained the differences in the options I had for synthetic oil my truck uses. He also explained the price difference as opposed to sticker shock when I went to pay. The next day I took my wife's car in for an oil change and squeaky brakes. There was an issue with the rear brakes. They didn't try to sell me new brakes on all four wheels, which they really could have and I wouldn't have known the difference. And the price was decent. I will definitely be going back.

I had suspension issues that 4 repair shops couldn't figure out. 3 were GM dealerships. One a…read morerepair all shop. Contacted Richmond Street Automotive for an inspection. Had very friendly and knowledgeable conversation with him. Made quick appointment and received excellent service with several very knowledgeable staff and got my car repaired to the best it has been since I bought it. Thank you Richmond Street Automotive. Everyone there deserves a pat on the back. I will definitely be using your business for all my repair needs on my vehicles in the future. GOD BLESS YOU ALL and thank you very much.

This review will not detail the specific technical expertise of Felix Auto and Tire, but rather the…read morecharacter of the owner Eric. My wife and I were driving in the early evening around 8 PM and had something begin dragging on the bottom of our car. We were in the middle of a 600 mile trip and not knowing what it was we were obviously looking at an issue at 8 PM at night. We called Eric who was closing up after a long day and he offered to wait for us to drive over. He raised the car and determined it was the engine cover that was dragging. He removed it and advised us that we could drive without it but to get it repaired upon our return. I tried to pay him for staying late and helping us out but he would take no money. It's just the way he is. A class act. And I could tell a very successful person given the amount of business he was doing in there and, as I've read, his reputation in the community. And young. Early 30's building his own successful business. Give his establishment a try.

If I could give negative stars, I would, but one star will have to do…read more Felix Auto and Tire works with the Sheriff to charge huge amounts of money for towing and storage. My daughter was pulled over by the sheriff while she had a debilitating headache so she couldn't drive, and the Sheriff called Felix for a tow. The charges for a 13 mile tow and 1.5 days of storage was $354.71. Storage is $55/day, and a day is a minute or 24 hours. When the calendar changes, they charge you $55. They charged my daughter $165 for 36 hours of storage! I would call this taking advantage of helpless people. It's unethical and ridiculous. I would avoid these people at all costs. They should be ashamed, but I'm sure they're not. Stay away from these larcenists--certainly don't call them for a tow unless you want to be extorted to get your car back.

I highly recommend Nolte's above the rest. Reasonable rates, exceptional techs, and THEY ARE…read moreHONEST!!! I have all 3 of my vehicles serviced and maintained there. I feel very confident in their all around servicing and appreciate the reasonable rates.

I used they service twice and I love it Johnny the tow truck driver is awesome he will bright your…read moreday when you need it quality is great and they are very very much reliable and will help u with what you need I will give this place 10 stars

These guys renewed my faith in humanity tonight. It is…read moreFriday at 5:15 p.m. This shop closed in 45 minutes. I just discovered I have a sharp object in my tire, and I need someone to look at it. They immediately took my car into the bay, but the service rep could not get my tire off because I have a locking lug nut. When I had my vehicle in for service, the previous shop lost the key to the lock. The service rep assured me I could get through the weekend, but he would dd some extra air to the tire. He just asked that I keep an eye on the pressure over the weekend. I agreed to bring it back in on Monday or Tuesday, and they would figure out how to help me. I was truly amazed with their concern and professionalism. There were 4 gentlemen (Caesar, Ethan, Preston and David) there, and each was helpful. It's been a long time since I received such great service. It came at a time when I really needed help, and I am extremely appreciative for their help. I highly recommend this Matthews Tire. They are a great team.

Just had a head gasket replaced on my car at a different shop. Brought it in here to get 2 front…read moretires, but declined an alignment after the tire install at Matthews due to needing new control arms and an alignment at my main mechanic. After I got two tires put on my wheel was angled off center and my traction control light came on, which I assumed was from not getting an alignment from Matthews. When I brought it to my other mechanic for control arms, they immediately said that the outer tie rod was bent and it looked like it was jacked up on it accidentally. All of these repairs were within 2 weeks. When brought to Matthews, they advised that their "most senior tech" said that they weren't even working in that area and couldn't have done the damage. Their damage cost me an extra $450 for the tire rod replacement. Been going to Matthews for over 15 years, I'll never go here again.

Absolutely a great place to get your car repaired! The service and knowledge of the mechanics is…read moresome of the best!

probably the most honest and trustworthy repair shop I've ever gone to. Had a variety of work done…read morehere and always satisfied. A few time I thought something was wrong and did not charge me to take a look. All around great service.

Love this mechanic! They always get me in fast and they're straight forward. The pricing is also…read morereasonable for everything. Although I don't necessarily enjoy having my car repaired, they make the experience enjoyable.

Awesome service…read more employee were great would recommend this place for anyone who needs a fixer upper

With a trip to Madison on a Sunday, I was not pleased to discover a screw in my brand new tire on…read moreSaturday morning. However, when the boyfriend called around 10:30am, he was told to bring it on over and they'd squeeze us in. And they did just that -- we were out of there by 11:45am for a whopping $28. The boyfriend confirmed that they had properly removed the tire and patched it from the inside, and we haven't had a moment's trouble since (knock on wood!). The TV in the waiting area was annoying, but I eventually located the remote and was able to turn it off. Hooray! Plus, the only mail I've received from them is a coupon for an oil change -- no deluge of spam. Since I drive a Volkswagen, I'm pretty paranoid about non "Das Auto" folks working on my car, but I'd definitely go back here for something routine like tires.

Brought my car in for rear brake work yesterday and I am very pleased with the whole process! I was…read morequoted a fair price, work was done quickly, and everyone was friendly and courteous. I will absolutely bring my car there again. Thanks guys!