A week before Christmas I needed to take my car in to get the ball joints looked at because there seemed to be some wearing on one of the front tires. I had never been to this shop before but my mother and sister had both gone to the Auto Select location in Appleton in the past whenever they needed work done to their vehicles. I had heard nothing but good things about the Neenah location so I figured I would give it a shot. I took it in for a consultation and was given an estimate on what it would cost for the total front end work. As I only had a limited budget to spend, I said I would come back when we could get the money together. As I was leaving I stopped and asked the man at the front desk who had been helping me, Terry, a question I had about a misfiring coil in the engine that needed work as well. I hadn't brought it up initially because I knew the front end was the priority. But I figured since nothing was getting worked on that day I would ask him about it anyway, considering I knew sooner than later it would need to be fixed as well. We began talking and I explained to him how we had a 4 hour trip ahead of us the following week for Christmas so I was pretty desperate to get everything fixed. (I have an 11 month old, and our worst fear was breaking down in this cold weather in the North woods). Terry went above and beyond to work with me to make it affordable and possible for us to pay for what needed to be done. Needless to say, I was in tears when I left the shop for how considerate and helpful he had been! It was such a relief to come across a shop that wasn't just focused on making their next dollar, but truly cares about their customers.
We ended up getting our car in the shop the next week, and when I had dropped it off I asked them if they could take a look at the coil in the engine as well, for I had driven 30 minutes a couple days before and it seemed the engine was running worse than usual. We picked it up the next day (they were swamped, due to it being a few days before Christmas) and it felt like I was driving a new car! All issues were fixed, and we had a safe, comfortable and stress-free ride there and back thanks to the guys at Auto Select, Neenah!
Overall, this will always be the shop we go to as long as we live in the area. These guys go above and beyond to help you and are honest, trustworthy and provide high quality service. Thanks again! read more
