On June 30, 2025, I contacted PitStop Repair Shop for a quote regarding repairs to my SUV. I was…read morequoted $980 for labor to replace the radiator, thermostat, and water pump--with the understanding that I would be supplying all necessary parts. The owner confirmed the parts I provided were sufficient, and I was told the work would be completed by the end of the following day (July 3). I dropped off my vehicle on July 2. However, July 3 came and went without any communication from the shop until I reached out myself at 2:35 PM. I was informed the work wouldn't be done until the morning of July 4. Although slightly frustrated, I remained patient. Unfortunately, July 4 followed a similar pattern. I received no proactive updates. I sent a text at 11:14 AM with no response, followed by a call at 1:38 PM which went to voicemail. I eventually received a call back and was told their technician, Chris, was working on the car. After further delays and missed update requests, I was eventually informed around 5:47 PM that the radiator was installed, but the remaining work would need to be completed the following week. The vehicle was described as driveable, so I was asked to pick it up and bring it back later--something I was hesitant about but ultimately agreed to, based on their assurance that it would be a simple process to resume the work. I was charged $239.95 at that point. I returned the vehicle on July 9 for completion. Again, I had to initiate all communication. On July 10, after several requests for updates, I was told the system was being filled and bled. I paid the final invoice of $781.20 that evening and retrieved my vehicle. Throughout this process, the communication was inconsistent at best. What's more concerning is that the final total--after applying the 15% off labor coupon I was promised--came to $1,021.15, exceeding the original $980 quote. At no point was I told that additional charges would apply, even when the delay required me to bring the car back a second time. When I raised my concerns, I was told the overage was due to added time and repeated shop supply use. However, these circumstances were beyond my control and should have been disclosed upfront. Because of these delays, I had to extend my rental car -- resulting in out-of-pocket expenses. While the owner claimed their business values transparency, my experience was anything but. I support small businesses whenever possible and chose this shop based on a recommendation from a trusted mutual friend. Unfortunately, the lack of communication, surprise charges, and shifting explanations left me extremely disappointed. I left frustrated, overcharged, and inconvenienced.This situation reflects a clear lack of transparency and accountability. To their credit, the owner did offer a complimentary oil change and wiper blades as a goodwill gesture. While appreciated, I believe the only fair resolution would be to honor the original quoted price with the promised 15% discount. This would reflect the professionalism and transparency they claim to uphold Couldn't upload all of the communication unfortunately.

solid guys, know what they're doing, and a great turnaround time. I'll be bringing my vehicle back…read morehere from now on

Very good place to go to get any work done for your vehicle. Will most definitely be back for…read morefuture services!

Everyone at Coenen's is always so helpful and easy to talk to. I've never been overcharged, and…read morethey always get my car back to me as soon as possible. I would highly recommend Coenen's Auto Tech to anyone in need of auto repairs.

Just had struts put in. When we went to pick up the vehicle, the battery was dead and the…read morewindshield wipers wouldn't work (which were working prior to bringing to ATF). Brought the vehicle to a different shop and were told that whoever did the struts forgot to reconnect the windshield wiper motor.

I had a great experience with the team at ATF tires and Service. I had my Kids car and it needed…read moresome exhaust work(it has after market exhaust). I have been to 7 different places and everyone said they could not fix or wanted to overcharge and rip everything out and put stock back in(one of the bids was over $5000). The team took my call(Allen), came out to my car looked at it and then called me back in less then an hour with a reasonable solution to fix it. I love the customer service and help!! Give them a call!!

Absolutely outstanding customer service and top-quality work. Little Chute is truly blessed to have…read moreAnyone Rides Little Chute in our community. The owner and employees go above and beyond--not just in their craftsmanship, but in their genuine involvement and support of the community. Their commitment to uplifting local youth and giving back sets them apart in ways no other shop has been able to match. I strongly encourage everyone to support this small, local vehicle shop and help it continue to grow. The value of their workmanship--and the positive impact they bring to Little Chute--is simply unmatched. Thank you so much for everything you do!

One guy on the crew ruined it for me!! Racist POS. I had a question about an issue I was having and…read morethe shop manager was rude and from the reviews I have read I won't be bringing my car in there anyways. Thanks YELP for helping me make my decision not to go with this place.

We've "shopped" around over the years, but stopped once we tried Cair. They are so good to us, we…read morenever doubt we have the best service and the most fair price. We went in today praying it wouldn't be too expensive - the engine light was on. It turned out an engine sensor had to be removed and cleaned, and we were a bit low on oil. They took care of our car and didn't charge a dime for their time. Who does that?!

Excellent service from reliable and knowledgeable mechanics. Nice small town family owned business…read more Quick scheduling my vehicle and quick with repairs. Reasonable prices and are excellent customer service.

Did amazing job on my truck. Dropped it off the night before my appointment cuz I had to be at work…read moreduring the appointment time so I would be around to take it. They pulled the truck in way before the scheduled appointment. Got it done in amazingly fast time and the price was fantastic. They did a Wonderful job on the truck. Called me and told me what they were gonna do and updated the price so nothing was hidden. I would definitely recommend and come back again.

Your better off going to a dealership for repairs. Such a waste of time and money. Very…read moreunprofessional the so called service rep dropping f bombs over charge and find things that dont need repair. Better off going to a dealership save your time and money and go somewhere else. The place is a rip off!!!!!!!

I was looking for some items for my son's car. I left a message and Randy promptly returned my…read morecall. He took my information and searched for what I needed. Though he didn't have what I was looking for, Randy was very pleasant to deal with.

I've wasted this guys time a lot and ya he's kinda rude but he knows what's he's talking about. hes…read morevery blunt and is very entertaining to talk lol but he needs to sell me a 350 engine and transmission from a 1998 Chevy 2500 vortec