I don't live in Wisconsin, but I came to this Discount Tire for an emergency situation after my…read moresteering wheel suddenly began shaking. I had a 5+ hour drive home that same day and specifically requested that the wheels be balanced and the one bad tire be replaced. Initially, they declined to do what I requested. After speaking with my dad over the phone, they agreed to replace a tire. However, once I got home and we removed all four wheels, we discovered that the tire they replaced was not the tire that actually had the issue. They had also added a significant amount of wheel weights to the problematic wheel without explaining this to me. All four of my Michelin tires had been balanced within the past year and previously only had a small amount of weight on each wheel, so seeing that many weights added to a single wheel was concerning and appeared to indicate an issue with that tire. What was most frustrating was the lack of communication. The staff appeared to focus on some existing cosmetic damage to one of the rims and suggested that may have been the cause of the vibration. They also informed me that the problem would not be fully resolved, which left me wondering why the actual source of the vibration was not addressed. The steering wheel shake disappeared for roughly 350 miles after I left, then returned. I understand they were likely trying to help me get home safely, but I left feeling that my concerns were dismissed and that the root cause of the problem was never properly addressed. For an emergency situation where I was relying on their expertise, the communication and diagnosis were disappointing. I do want to add that the staff were very friendly, professional, and quick to help. Given that I was dealing with an unexpected issue while traveling, I appreciated that they got my vehicle into the shop right away and worked to get me back on the road as quickly as possible. My disappointment is not with how I was treated personally, but with the communication and the fact that the underlying issue was not properly identified or resolved.

The staff is super kind! They explained everything! They took care of my tires and with such…read moreefficiency, it's so nice to go to a place that is so professional. Every of the gentleman were so happy and kind.....

The old we can't do a wheel alignment because Of a supposedly worn part oh !…read more And that will be $47 Bucks. UMmmm Excuse me how's that again ? How about informing the wheel alignment customers that if critically specific parts related to alignment are badly worn OR safety compromised there -- (may be \ can be \ will be) a $47 inspection fee . Not specifically those words of course but something to inform the consumer of an impending possible charge NOT oh we can't do the alignment 1 or more parts are bad and that will be $47 please. And it's the same inspection they or any Mechanic will do before every alignment anyway but if they don't align you pay $47 Bucks for the information. And by the way I installed the 2 parts in question about 4 -6 Months ago! Both MOOG Brand Parts. It was my very intelligent wife that took the Vehicle in and knew parts were fine. It happens my friends they all try this BS with alignments most specifically. Make them prove it Watch the "Dry Park Test"- Wheel Shake Test , Pry Bar Test, ! MAKE THEM PROVE IT!. Signed: 25 Years as a Vehicle & High Speed Machinery Engineer & Retired N.Y.C & Miami Dade County Private Investigator.

I absolutely would recommend this place to everyone. I was in town for training and needed tires…read more After pricing a few other shops and shopping around I found Matthews was the best price and value. The customer service I experienced from Dan and Travis was top notch. All my needs were met at a price that was agreed upon before the sale. When you want Fast, and Reliable service this is the place to go.

Waited over 2 hours...technically still waiting ..for 2 tires to be changed ...it's not busy..at…read moreall ..deals aren't that great... Won't come back!

Used Treads is the best place for tires and breaks, ect. I have been going to Rick and his staff…read morefor many years. They are so awesome, they are honest and go over the vehicle with a fine tooth comb. They tell you if they see anything that may cause any issues, and are not pushy like most places in town. The best thing are the prices, very reasonable for this area. I tell everyone to try them. Rick and his staff are so fantastic, do yourself a favor and try USED TREADS!!!!! Best in the fox valley!!!

Let me start off by saying, I am a 69 year old, fairly independent widow…read more I ended up stranded with a flat tire at the Kwik Trip in Winchester, WI, 90 miles from home. After calling AAA who outsource to a towing company (my 2015 Caravan does not have a spare, just a temporary repair kit) that was too busy to tow me, my Daughter-in-law from Mequon arrived. She removed the tire and we drove around the north side of Appleton, and stopped at 4 different places---no one had the time to fix my tire. Rays Tires is across the street from Fleet Farm so we walked in and the guys took care of us!!! Service beyond expectations!!! Chivalry is not dead. I can't say enough about the personal care they offered. I only wish I lived closer so I could always rely on them for Auto care!!!

21 year customer but not one to place a review because "that's where we've always gone"…read more We've trusted Rays for tire replacements, alignments, and other work. Two examples of "major issue becomes minor" lead to the 5 star rating. 1. We received 2 quotes for a major amount of engine work and then break work from an official dealership location within eyeshot/walking distance after routine checkups. Ray's Tire provided a 2nd opinion helping us understand what was truly occurring, what was required and other options. $4k in savings between dealership and reality. 18 months later the vehicle in question is running fine despite "impending doom" from said dealership. 2. Our van developed a horrible squealing sound, trouble breaking, turning and driving..nearly overnight. A hickory nut had lodged between parts of the break assembly. Rays removed the offending tree nut and didn't exaggerate any cost at all. Many places...without names...in Appleton..would charge steeply for the simply action taken, and quote 1-2k in unneeded charges just for your trouble. Ray's Tire is truthful, accurate, provides value and quality work.

Eric customer oriented a pleasure to work with I have had two occasions when I needed their help…read morewith my tires and they diagnose the problem and said no repair was necessary

I requested to have my rear brakes replaced. I didn't ask for a $45 brake inspection. I already…read moreknew what was wrong. Also the technician left a bungee cord hanging under my truck. Probably used the hang the brake caliper during the repair. Kinda makes me lose confidence and wonder what else was forgotten.

Clear and honest…read more Vehicle engine blown. I was an out of town customer, they ended up not getting work since vehicle was totaled. Put up with vehicle while I figured out how to get it off their lot. They Were very accommodating and patient and did not charge any storage fees.

This is a well run business and provides excellent customer service and value for both the regular…read moreand the unplanned visits. I recently referred a friend to get some new tires and leak repairs completed. Andrew and Kevin are great to work with.

These guys renewed my faith in humanity tonight. It is…read moreFriday at 5:15 p.m. This shop closed in 45 minutes. I just discovered I have a sharp object in my tire, and I need someone to look at it. They immediately took my car into the bay, but the service rep could not get my tire off because I have a locking lug nut. When I had my vehicle in for service, the previous shop lost the key to the lock. The service rep assured me I could get through the weekend, but he would dd some extra air to the tire. He just asked that I keep an eye on the pressure over the weekend. I agreed to bring it back in on Monday or Tuesday, and they would figure out how to help me. I was truly amazed with their concern and professionalism. There were 4 gentlemen (Caesar, Ethan, Preston and David) there, and each was helpful. It's been a long time since I received such great service. It came at a time when I really needed help, and I am extremely appreciative for their help. I highly recommend this Matthews Tire. They are a great team.

Just had a head gasket replaced on my car at a different shop. Brought it in here to get 2 front…read moretires, but declined an alignment after the tire install at Matthews due to needing new control arms and an alignment at my main mechanic. After I got two tires put on my wheel was angled off center and my traction control light came on, which I assumed was from not getting an alignment from Matthews. When I brought it to my other mechanic for control arms, they immediately said that the outer tie rod was bent and it looked like it was jacked up on it accidentally. All of these repairs were within 2 weeks. When brought to Matthews, they advised that their "most senior tech" said that they weren't even working in that area and couldn't have done the damage. Their damage cost me an extra $450 for the tire rod replacement. Been going to Matthews for over 15 years, I'll never go here again.

I keep forgetting to do this! I take my 2007 Dodge Caliber, and my 2014 Toyota Camry there for…read morecertain services and tires. I have been SO pleased with the service. As a female, I often get talked down to when doing anything automotive, but I have never had that problem here. Dave and Brent (or Brett...bad with names) are awesome. They speak with me like a person, greet me by name, I have never felt overcharged, and the service is always quick and pleasant. I was told Pomp's is still family owned, and it really shows in the service at this location I will continue to bring my vehicles here. Even if, on occasion, certain places are cheaper, I'd rather spend the extra $$ to be treated like I matter. I love being greeted by name, and being genuinely remembered. I'd give them more stars if I could!

Pomp's charged me more than what they said would and damaged my wheels due to their negligence…read more I scheduled for them to do removal of my old set tires, remounting of new tires and wheel balancing. When I brought them at the time as scheduled earlier in the day, they could not find my reservation. It was okay though and I left the tires there so they could do the work and call me shortly when it was done. I asked them to be careful with them and not damage the alloy wheels. About an hour later Pomp's called me at home to tell me that they were done. When I returned to pick them up I asked if everything went okay, and the person there said yes. I then was told my total bill was $105.05. I said that earlier in the day you told me over the phone it would be $80 plus tax. The guy responded that my tires were low profile ones and that is why cost more. But when I called him earlier that day for a price quote I told him the size of the tires to be mounted. These people at Pomp's are in the tire business and (should) know these dimensions is are a low profile tire. Then why did he quote me $80? I paid my bill and started loaded the tires up. About half way through I noticed that one of my wheels were scratched. The Pomp's guy told me it was there before and that "they had pictures". I do not recall that damage to that wheel or any of the other ones. Then he picked out a s very small chip on one wheel about the size of a fly speck. I said that was there and I knew about it. You notice that Pomp's told me this after I paid my bill. When I got my wheels home I had to carefully clean off the adhesive left from the old stick-on wheel weights, yes Pomp's did not clean it off. I noticed they had gouged the paint, on all four wheels, apparently with a screwdriver or similar tool when they tore off the old weights. Although the damage is on the inside of the wheel, it can be plainly seen from looking from the front. And it is a lot bigger than a fly speck. Well, I have pictures of it too. If I knew that Pomp's were going to damage my property like this, I wish I would have taken the wheel weights off myself. One thing the guy claimed at Pomp's was that the person who mounted and balanced my wheels did all of their high end cars like Corvettes. Ha, I think he must have been confused, I would not trust this guy with a Chevette. Pomp's does not honor their price quotes and they are careless with customers property.

All employees were courteous and efficient and exhibited great communication. Location was clean…read moreand easy to access.

I went in expecting a need for a new starter. After their diagnostics found everything was…read morefunctioning as it should, oil change was enough! I really appreciate honest service. Been here before and I will be back.

Best place in the valley to have your car fixed. I won't take my vehicles anywhere else.read more

I'll start off by saying I'm a very picky dude, but I would trust these guys with any vehicle I…read moreever own. They are very fair, honest, and their pricing is actually very competitive. They had my tires mounted and balanced in less than an hour, and their pricing was the best around town!