I don't live in Wisconsin, but I came to this Discount Tire for an emergency situation after my…read moresteering wheel suddenly began shaking. I had a 5+ hour drive home that same day and specifically requested that the wheels be balanced and the one bad tire be replaced. Initially, they declined to do what I requested. After speaking with my dad over the phone, they agreed to replace a tire. However, once I got home and we removed all four wheels, we discovered that the tire they replaced was not the tire that actually had the issue. They had also added a significant amount of wheel weights to the problematic wheel without explaining this to me. All four of my Michelin tires had been balanced within the past year and previously only had a small amount of weight on each wheel, so seeing that many weights added to a single wheel was concerning and appeared to indicate an issue with that tire. What was most frustrating was the lack of communication. The staff appeared to focus on some existing cosmetic damage to one of the rims and suggested that may have been the cause of the vibration. They also informed me that the problem would not be fully resolved, which left me wondering why the actual source of the vibration was not addressed. The steering wheel shake disappeared for roughly 350 miles after I left, then returned. I understand they were likely trying to help me get home safely, but I left feeling that my concerns were dismissed and that the root cause of the problem was never properly addressed. For an emergency situation where I was relying on their expertise, the communication and diagnosis were disappointing. I do want to add that the staff were very friendly, professional, and quick to help. Given that I was dealing with an unexpected issue while traveling, I appreciated that they got my vehicle into the shop right away and worked to get me back on the road as quickly as possible. My disappointment is not with how I was treated personally, but with the communication and the fact that the underlying issue was not properly identified or resolved.

The staff is super kind! They explained everything! They took care of my tires and with such…read moreefficiency, it's so nice to go to a place that is so professional. Every of the gentleman were so happy and kind.....

Waited over 2 hours...technically still waiting ..for 2 tires to be changed ...it's not busy..at…read moreall ..deals aren't that great... Won't come back!

Used Treads is the best place for tires and breaks, ect. I have been going to Rick and his staff…read morefor many years. They are so awesome, they are honest and go over the vehicle with a fine tooth comb. They tell you if they see anything that may cause any issues, and are not pushy like most places in town. The best thing are the prices, very reasonable for this area. I tell everyone to try them. Rick and his staff are so fantastic, do yourself a favor and try USED TREADS!!!!! Best in the fox valley!!!

Eric customer oriented a pleasure to work with I have had two occasions when I needed their help…read morewith my tires and they diagnose the problem and said no repair was necessary

I requested to have my rear brakes replaced. I didn't ask for a $45 brake inspection. I already…read moreknew what was wrong. Also the technician left a bungee cord hanging under my truck. Probably used the hang the brake caliper during the repair. Kinda makes me lose confidence and wonder what else was forgotten.

The old we can't do a wheel alignment because Of a supposedly worn part oh !…read more And that will be $47 Bucks. UMmmm Excuse me how's that again ? How about informing the wheel alignment customers that if critically specific parts related to alignment are badly worn OR safety compromised there -- (may be \ can be \ will be) a $47 inspection fee . Not specifically those words of course but something to inform the consumer of an impending possible charge NOT oh we can't do the alignment 1 or more parts are bad and that will be $47 please. And it's the same inspection they or any Mechanic will do before every alignment anyway but if they don't align you pay $47 Bucks for the information. And by the way I installed the 2 parts in question about 4 -6 Months ago! Both MOOG Brand Parts. It was my very intelligent wife that took the Vehicle in and knew parts were fine. It happens my friends they all try this BS with alignments most specifically. Make them prove it Watch the "Dry Park Test"- Wheel Shake Test , Pry Bar Test, ! MAKE THEM PROVE IT!. Signed: 25 Years as a Vehicle & High Speed Machinery Engineer & Retired N.Y.C & Miami Dade County Private Investigator.

I absolutely would recommend this place to everyone. I was in town for training and needed tires…read more After pricing a few other shops and shopping around I found Matthews was the best price and value. The customer service I experienced from Dan and Travis was top notch. All my needs were met at a price that was agreed upon before the sale. When you want Fast, and Reliable service this is the place to go.

Let me start off by saying, I am a 69 year old, fairly independent widow…read more I ended up stranded with a flat tire at the Kwik Trip in Winchester, WI, 90 miles from home. After calling AAA who outsource to a towing company (my 2015 Caravan does not have a spare, just a temporary repair kit) that was too busy to tow me, my Daughter-in-law from Mequon arrived. She removed the tire and we drove around the north side of Appleton, and stopped at 4 different places---no one had the time to fix my tire. Rays Tires is across the street from Fleet Farm so we walked in and the guys took care of us!!! Service beyond expectations!!! Chivalry is not dead. I can't say enough about the personal care they offered. I only wish I lived closer so I could always rely on them for Auto care!!!

21 year customer but not one to place a review because "that's where we've always gone"…read more We've trusted Rays for tire replacements, alignments, and other work. Two examples of "major issue becomes minor" lead to the 5 star rating. 1. We received 2 quotes for a major amount of engine work and then break work from an official dealership location within eyeshot/walking distance after routine checkups. Ray's Tire provided a 2nd opinion helping us understand what was truly occurring, what was required and other options. $4k in savings between dealership and reality. 18 months later the vehicle in question is running fine despite "impending doom" from said dealership. 2. Our van developed a horrible squealing sound, trouble breaking, turning and driving..nearly overnight. A hickory nut had lodged between parts of the break assembly. Rays removed the offending tree nut and didn't exaggerate any cost at all. Many places...without names...in Appleton..would charge steeply for the simply action taken, and quote 1-2k in unneeded charges just for your trouble. Ray's Tire is truthful, accurate, provides value and quality work.

Over charged me $25 per tire for tire mount and balance. Used to be good place for tires.read more

My experience with the personnel has always been great! Someone there will always take care to…read morelisten to my concern and tell me that they can fix the problem and when they can do it and how much it will cost. I recommend FoxTire wholeheartedly!

Simply the best, they know mechanic, very welcoming , honest , realable, i highly recommendread more

Very good services they did a good jod with my truck thank you super nice peopleread more

I was visiting the area when I needed to replace a tire. I called Van Zeeland's on Oneida St later…read morein the day and they got me in first thing the next morning and replaced the tire while I waited. Their waiting area was clean, comfortable and nice. The service advisor was courteous, kept me informed, gave me recommendations and options, and let me choose the option that worked best for me. Added bonus, the cost was about quite a bit less than I expected. If I lived in the area I would definitely use them again.

Knowledgeable and friendly staff were able to troubleshoot my tire issue and get me back on the…read moreroad quickly, working me in to a fully booked schedule.

Scott has excellent service and he has excellent prices. I have been coming here for 10 years.read more

Thanks for the short notice and quick oil change on my pickup. Being new to the area and not…read moreknowing who to trust, I took a chance on the family and locally owned Expert Driveline and they came through. If I need anything in the future, I'll be back. Reasonable rates, quick service, small shop atmosphere with Gary the dog to help the time pass. Thanks

These guys renewed my faith in humanity tonight. It is…read moreFriday at 5:15 p.m. This shop closed in 45 minutes. I just discovered I have a sharp object in my tire, and I need someone to look at it. They immediately took my car into the bay, but the service rep could not get my tire off because I have a locking lug nut. When I had my vehicle in for service, the previous shop lost the key to the lock. The service rep assured me I could get through the weekend, but he would dd some extra air to the tire. He just asked that I keep an eye on the pressure over the weekend. I agreed to bring it back in on Monday or Tuesday, and they would figure out how to help me. I was truly amazed with their concern and professionalism. There were 4 gentlemen (Caesar, Ethan, Preston and David) there, and each was helpful. It's been a long time since I received such great service. It came at a time when I really needed help, and I am extremely appreciative for their help. I highly recommend this Matthews Tire. They are a great team.

Just had a head gasket replaced on my car at a different shop. Brought it in here to get 2 front…read moretires, but declined an alignment after the tire install at Matthews due to needing new control arms and an alignment at my main mechanic. After I got two tires put on my wheel was angled off center and my traction control light came on, which I assumed was from not getting an alignment from Matthews. When I brought it to my other mechanic for control arms, they immediately said that the outer tie rod was bent and it looked like it was jacked up on it accidentally. All of these repairs were within 2 weeks. When brought to Matthews, they advised that their "most senior tech" said that they weren't even working in that area and couldn't have done the damage. Their damage cost me an extra $450 for the tire rod replacement. Been going to Matthews for over 15 years, I'll never go here again.