**Doesn't seem like my original post went through. Sorry if this is a double**
Wally's actually has pretty delicious food, but last night I had a **TERRIBLE** experience with the manager. Long story short, I was charged $168 for a $45 bill. I was not upset with the waiter, as he obviously didn't do it purposefully, but it did overdraw my account and I did not feel it was right for me to have to pay the full bill for such a huge error. The waiter was extremely apologetic, but the manger was a complete you know what. In fact, a couple of other reviews on here state the same about the staff and how the roll their eyes.
My 2 year old just had open heart surgery a few weeks ago, and my husband just got out of the hospital with his own medical condition. So we felt going to Wally's was a great way to celebrate our family's health, since we've always loved it and it was such a perfect Phoenix evening.
Anyway, the manger never once apologized for the issue and began insulting me, basically saying it was my fault for "cutting [my] budget so close". That is when I became upset. I told him, "Regardless of a person's finances, you should be more than happy to correct an issue made by YOUR establishment. A person's finances has nothing to do with your waiter overcharging by $120." He eventually (after arguing with me about my personal finances for a couple of minutes) told me the charge would fall off in the morning (which it has not). I told him, "I understand it will fall off, the problem is it will not happen tonight. In fact, I used to work for this bank and it can take several DAYS. My husband just got out of the hospital and we came here while we wait for the pharmacy to call with his prescription, which now we cannot buy because my account is overdrawn." Literally, all he had to do was apologize and say he would take care of this mistake. Instead, he rolled his eyes, was argumentative, told me "This happens all the time" (wow, you overcharge people all the time?! weird) and insinuated it was **MY** fault for cutting my finances so close. I explained to him that when we dine someplace, we trust the service to not overcharge, and for the management to be better than the wait staff - not the wait staff better than the management. He eventually said, "You got your free meal, now leave. You're not welcome back." Which also made me upset. As I got up I said, "Excuse me, this isn't even about a free meal. We gave the waiter our card without second thought, and knew exactly how much we would be spending because we have come here several times and ordered the same thing every time. And if you want to be an asshole, I will call your boss, too.' (Which I have). To which, this absolutely amazing woman (sarcasm) told him , "You should call the cops on her." So funny, because her and her husband didn't even arrive to the establishment until the tale end of the conversation. I'm sure i did sound like a crazy person at that point, but keep your comments to yourself if you have no idea what is going on. If YOU don't want to be judged, don't judge others. Just an overall terrible experience for the first time ever, at Wally's.
As of right now, the charge has still not been corrected (as per my bank) which is my reason for this review. An incorrect charge, an arrogant manager who insults you if they make an error, and then just being told that overcharges "...happens all the time". read more