Wallace VW is a reputable and honest establishment. Despite my wariness of dealerships, I found this place to be different. Due to some credit issues in recent years, I doubted my ability to finance a newer vehicle. Margaret was my initial contact after completing an online survey. While hesitant to even make an appointment, her encouragement and sincerity led me to give them a try. I am grateful I did! The customer service at Wallace VW exceeded my expectations. Hunter assisted me in selecting a vehicle within my budget, and Arthur Alexander managed the process from there. He, along with the sales manager Lance, went the extra mile to ensure everything was in place and that I was well looked after. Lisa was also incredibly cordial and helpful in directing me to the right person when I had questions! The entire staff collaborated seamlessly to facilitate the deal. Unlike most dealerships, this place did not feel cutthroat or competitive, making it one of my better experiences in buying a used car. It was no surprise to learn that this is a family-owned dealership. You can feel the difference! I had always believed that Lexus offered the gold standard in customer service; however, Wallace Volkswagen in Stuart, Florida surpassed them. If you are in the market for a new or used car, I highly recommend visiting them. You will not be disappointed. (Side note: Wallace owns several dealerships along Hwy 1, providing you with a wide selection of makes and models to choose from.) read more

Well, I'm going to start off by clearing my throat. First off, I was driving a long overdue, 17 yr old, paid-in-full car for 8 years and was skeptical to get a new car with payments and to add on that I'm a single-parent. However, I was referred to VW and I met with Salesman Arthur Alexander, NOW, this is the part where I got a whole lot to say lol. When I walked into the showroom with anxiety, I couldn't help myself and at the point I wanted to walk away, instead Arthur was able to help me take back full control and assist me with my worries. We decided to go out to the lot to test drive 3 vehicles. Arthur was very Professional and straight forward with details and comparisons to each vehicle. Arthur also, was able to answer ALL of my questions when it comes to considering financing, and leasing information. Bear in mind, out of my buying car experiences, this was the greatest of all. Arthur knows his vehicles and very knowledgeable of them. Additionally, with his source of pleasant, sense of humor, and great personality, it wouldn't have been possible without him. My decision of getting a new car was at eased. My life learned at this very moment is that, no matter what difficult situation you're in, there is a positive side to be seen and to always remember, a journey of a thousand miles begins with a single step. To cut this short, I am now in love with my TIGUAN and highly recommended! Thank you, Arthur and VS staff, of helping with my new ride read more

I went in on Mother's Day to look at the Atlas. I was greeted by a lovely gentleman named Arthur. After test driving an Atlas I immediately fell in love with it. Unfortunately, the model I test drove was out of my price range. Arthur was so accommodating and gracious. He understood and after we left, about 2 hours later he called to check in on his customer service. I was so impressed with that and asked Arthur to get me a Tiguan. A few days later he had a black on black with black rims Tiguan waiting for me. But the stellar customer service and experience didn't stop there. When I went to pick up the Tiguan I immediately felt it was too small for my family. Again, Arthur was so kind and understanding. So he went to work. For an entire week he worked to get me an Atlas SE, the model in my price range. I picked up my car today and it is FABULOUS! I could not be happier. Without the tireless efforts, amazing customer service and patience that Arthur showed me, the deal would've fallen apart. Please go there! Ask for Arthur!! He's amazing and you will leave with a new car and extremely happy! read more

Honestly my experience at Wallace Volkswagen was nothing to complain about. I'm currently in the market for a new vehicle and being that I already own a 2004 MK4 Volkswagen GTI what better way to spice things up other than getting a newer and sportier one!! I was walking around the lot looking for a couple of them and an employee by the name of Michael Tatto was more than glad to help in my search and with answers to any of my questions. He helped with my curiosity about availability of the 4 doors vs the 2 door coupes, info on the peppy turbocharged 4 cylinder engine, pros and cons about manual vs. automatic gearbox and anything else I wanted to know, very educated and respectful young man. Unfortunately I did not drive off the lot with my new car as I'm still browsing other options but if I do decide to stay in the VW family, Wallace Volkswagen with Michael is definitely where I will be returning! Amazing customer service everyone was super nice and helpful. read more

We had such a wonderful experience with Will Dalton at Wallace Volkswagen in Stuart! My daughter had her heart set on a Jeep, but once we realized it didn't fit our budget, Will introduced us to Volkswagen - and we're so glad he did. From the very beginning, Will was incredibly kind, patient, and never made us feel pressured. He took the time to answer every question, worked with our budget, and truly went above and beyond to make sure my daughter found the perfect vehicle before heading off to college. Will made it an enjoyable experience for our whole family. If you're looking for a new car and want someone who genuinely cares about his customers, I can't recommend Will Dalton at Wallace Volkswagen enough. Thank you for making this such a special milestone for our daughter! read more

After doing some research online, I called Wallace VW and quickly had an appointment with Scott Zorn. He was friendly and honest and able to help me find the car I wanted within my required budget. We arrived around 3:44 pm and were completely done and driving home by 7 pm. That included Scott and Hunter showing us all of the features of the new EV (this is our first EV). The Finance Manager Ted Warburton was also very efficient while still clearly explaining the available warranty options and how leases work in general (this was our first lease). I very much appreciate that the car buying experience was not high stress as I have experienced in the past. Pricing was fair and transparent. I highly recommend Wallace VW in Stuart, FL. read more

Sharon, Lance and Steve were extremely helpful when leasing a vehicle. My wife and I came in were given all the info regarding the vehicle we were looking for. Sharon answered all of our questions and within an hour and a half we leased a new vehicle. Never any pressure nor being taken advantage of. Extremely refreshing compared to other car purchase experiences in the past. Lance the sales manager was professional and provided us with a great offer on my trade as well. Steve in finance got us in and out with no gimmicks and made the usual worst part of the car buying experience a positive one. My time matters to me and they definitely took that into consideration and got us in and out with a great new vehicle! read more

had an amazing experience with Kerriann McBean at Wallace Volkswagen\! She was incredibly warm, polite, professional, and genuinely caring from start to finish\. She made my family and i feel completely comfortable and never once pressured us\. Kerriann was patient, attentive, and truly listened to our needs\. Her kindness, empathy, and professionalism made the entire process easy and enjoyable\. It's rare to meet someone who makes you feel like more than just a customer\. We are so grateful for her exceptional service and would wholeheartedly recommend Kerriann to anyone looking for a wonderful car\-buying experience\. Thank you, Kerriann, for making this such a positive and memorable experience\! read more

Elvis and I stopped at Wallace Volkswagen on 12/9/2020 just to look around and ended up taking a VW Touareg R Line 2021 home! Our salesman was Michael Tatto. This was the best experience we have ever had at a dealership. Michael was so helpful very friendly and a great salesman. We felt very comfortable with him and the entire crew at the dealership including Bob Faba the finance guy!!!! If we ever buy again we will definitely go back to Wallace Volkswagen of Stuart!! When you go to buy a car stop in at Wallace Volkswagen and ask for Michael Tatto.... you won't be disappointed at all!! Thank you so much Michael for everything.. we love our new car!!! Thanks Again, Theresa Peaden & Elvis Monjaraz read more

After months of trying to find the right fit for a vehicle and our family, I was so pleased with Arthur. He saw me storm in late in the evening around closing time frustrated and just wanting to get a new vehicle and he didn't even run away. He came right up to me let me the car started talking to me about my day and was very personable. He was not pushy with sales. He understood my position and didn't discourage me away from what I wanted. After the test drive it literally took him 10 minutes or less to come back to me with a great price. After leaving I felt absolutely relieved, I had a smile on my face and I'm now a proud owner of a Volkswagen Atlas and thanks to Arthur I will be back again. read more

Author Alexander, what can I say it was worth the drive and the experience, driving from Miramar too purchase my 2023 VW Tiguan, You made purchasing a vehicle not only easy you took your time every detail and features was mentioned also made sure that the car was suitable for My Family and I. Your great and what you do, because your desire is to help and put a smile on Our faces just pleasant, the warmth, your Humor just spectacular! Enough bragging about salesman the staff itself was great it was a pleasure dealing them. They are a Team The Recommendation is Highly Appreciated If your in Port Saint Luice and decided to drive in too a dealership it the Spot They Rock read more

I had been coming to Wallace for maintenance on vehicle purchased elsewhere. Fast forward and today I made my second new vehicle purchase from Ms. Sharon Maximus here at Wallace Volkswagen in Palm City Florida. I cannot rave enough about how smoothy everything went, again. Ms.Maximus's zero pressure sales demeanor combined with her extensive knowledge and mastery of the vehicles bells, whistles, features, performance #'s, internet connectivity, paperwork navigation, etc. ensure that I shall forever purchase and have my vehicles serviced no where else. I cannot recommend highly enough, Her and all the folks I interacted with here the past several years. :- ) read more

RUN!!!! This place is horrible. You will be treated so badly unless they know they can screw you out of money. Sales manager Lance is a dishonest sneaky LITTLE WEASEL. The other LOSER sales manager Lisa is a PEA BRAIN BURNOUT with a very Nasty aggressive attitude. These two are pure TRASH. Watch out with your Social Security numbers, DO NOT TRUST THESE TWO!!! Wallace Group & Owner do yourself a favor and replace these individuals, they're hurting business! DEFINITELY make the drive south to west palm VW or north to fort pierce VW, you'll be SO happy you did. You will be treated so much better and most importantly you'll save a lot of MONEY!!! read more

Traded in my lease for a new atlas to purchase. The entire flow of the transaction was the most painless I've ever experienced. Mitchel adams was our salesman. I can't recommend or thank him enough. I came in with 2 young kids and Mitchel not only didn't mind, but made us feel welcomed and interacted so sweet with them. Little things that make a mom's day so much easier. Not once did I feel pressured or like I was just another dollar sign walking in. My hat goes off to finance department as well, as she was just as wonderful and sweet. Thank you Wallace for hiring incredible humans, i couldn't be happier with my purchase and dealership location. read more

I took my 2006 VW Beetle convertible in for routine service, whatever that is, for the first time. I fully expected the service department to come out with a laundry list of all the things I should take care of as soon as possible. The phony list is standard procedure at non-VW dealerships. I have experienced it many times, only to understand how these unscrupulous dealers really con women owners. I am happy to report that none of that occurred, even though I have 115,000 miles recorded. The service manager reported that all was fine, no further work was required---I think I felt some integrity seeping through---well done, all!!! Jerry Padrta read more

My sunglass holder broke two weeks after I bought the car, I never even used it. My seatbelt alter keeps coming on while i already have my seatbelt on. When I purchased the car they made it sound like I was getting a great deal to have the tire and oil change package {it was not disclosed that it would be an additional 2k on my loan} and yet when you try to schedule to bring the car in for all of these problems I have to leave 6 voicemails and still don't get a call back. Now I have a bolt in my tire and they say they close at 5..... that's not conducive to someone who works until 4:30 and has a 45 minute drive to get there!!!!! read more

I had a major car accident , my car was totaled . I went to the good Folks at Wallace Volkswagen in Stuart Florida . I explained to them my situation and that I was looking for a specific hybrid model . The salesman Ahmed not only found me the same model but it was the top of the line . The sales manager Lance together with the business manager Steve not only gave me a great deal on the car , but they also took great care and putting together a great package deal for me. I also want to thank Aaron at Wallace Lincoln Mercury in Fort Pierce . Thank you Wallace Auto Group , just a good bunch of folks . Arsene p Ft Pierce Fl read more

Went in to look for a new car and was helped by Mr. Michael Tatto. I must say that the customer service is exceptional. Seemed like he knew quite a lot. We couldn't come to a deal that day but only because I'm exploring other options, he was able to get the price I was looking for and stayed patient while I was giving him a rough time ‍. Some dealerships I've been too I've had to deal with a sales rep that doesn't know much and I've felt like they failed to understand my problems and then have to get a manager just to talk to me. That will not be a problem for you at Wallace Volkswagen. read more

I got a 2024 Tiguan se r line and my dealer was Thomas Schneider the communication thru out the whole process was amazing and he helped out a lot and afterwards I ask him many question about the car a few months down the line and he answers extremely quick informing me properly and communicates with me amazingly helps me figure everything out. I heard many dealer nightmare experiences but working with him made the experience amazing. I'm now a owner of the car for about 3 months I believe and I reach out to him very often with questions and always helps out a lot thank you. read more