I'm not sure what the other reviews are about but I can't believe that it's the same Hyundai dealership that these people went to!! All the sales people were friendly and efficient, but we want to give a special shout out to Francisco who made the process smooth and called me the next day to make sure everything was great. Additionally, we were about to buy a car from a different dealership when we saw that Wallace had the exact one I wanted. We called them on the phone and asked them to match the price or go lower and John (the manager) said yes... and they kept their promise! I walked out of the dealership after about 1.5 hours with the exact car I wanted for a better price!! The facility was a clean and simple trailer. But it's only temporary until their new building is ready! All and all, I had a very pleasant experience and I would recommend this dealership read more

High pressure sales. My fault for buying. However I bought paint products at $595 and when I called to schedule they had no record. Transferred to finance department and naturally got voicemail. Have yet to call back. NEVER again will I do business with Wallace read more

Brought a perfectly working car to Hyundai dealership at Fort Pierce for an unti-theft recall. When I got it back, they resemble the steering wheel too tight that it was rubbing, and they totally broke my ignition system. They were incredibly rude and I was forced to pay $525 for a new ignition system that was working perfectly when I brought the car in the first place. After protesting with Hyundai USA Headquarter I did got reimbursed for the money. However They"forgot" to tighten the battery connection which made it sometime impossible to start the car. When I brought the car back to fix it they wanted to charge me $250 to "diagnose" their mistake. I took my car to my mechanic who diagnose the problem right away and fixed it for free. When you buy a car you "get married " with a dealership as you will need them to service it for the rest of the car life. This is absolutely the most incompetent worse service I have ever received from a car dealership in more then 50 years. Shame on you Hyundai Wallace Fort Pierce. read more

Very unhappy with the dealership and service dept have a brand new 2026 Kona. Car sat for 10 days went to start it had absolutely nothing could not even open the doors. called Hyundai emergency waited 4 hours for them to come tow the car. Next day told as it was a tow in it wasn't on the schedule now 2 days later still no answers other than it has a electrical draw problem. has less than 1000 miles on it. When trying to get some answers never get a call back advisor sends me a text that doesn't answer any of my questions. It is a shame my wife loved the car but if this is what happens to brand new vehicle and the service dept. doesn't seem to care about keeping customer informed. I would not be able to recommend this dealership or service dept. read more

Never got to the point of actually visiting this dealership. A friend leased his new Hyundai Tucson from this dealership. He said the salesman Louis Matos was the best. So I called them, spoke to a woman who took all of the information and a short time later Louis Matos called me back. Friendly, spoke well on the phone, don't worry Marc I am going to take great care of you. I am with this dealership for 25 years. Told him what I was interested in and he said he will get back to me. I told him that I live an hour away so i need to be sure before traveling up to the dealership. Told him Tuesday would be great and I will come up then. Didn't hear anything from him. Picked out a couple of cars from the website that were supposed to be in stock, asked him via email to check and let me know if they were available, never heard from him. Spoke to another person who said they were a sales manager and he would have Louis call me back, he never called back. I went and leased the car from another store. eading other reviews gald that they never responded. read more

Extremely disappointing and frustrating experience from start to finish. I was actively in the process of buying a vehicle and was told to come back later to pick it up. The salesperson, Mybel, assured both me and my boyfriend that the car would be placed on hold until our scheduled appointment so we could test drive it and finalize the deal for $8,000. Before our allotted appointment time, we were shocked to learn the car had already been sold to someone else. Despite this, Mybel was rude, dishonest, and completely dismissive of the situation. It got worse. Mybel asked me to send a picture of my check over text to "prove" I had the money -- this was after I had not test-driven a single vehicle and after the car I made a deal for was already sold. I genuinely don't understand why any sane person would send a photo of a check for a car the dealership just admitted they no longer had. That request felt highly inappropriate and unprofessional. To make matters worse, one of the sales managers later called me claiming they had two other Hyundai Elantras available. I showed up again in good faith, only to be shown a Chevy Traverse instead. For context, I'm 24 years old with no kids -- trading in my Mazda 3 for a large SUV made absolutely no sense and felt like a push to unload whatever they had on the lot rather than listen to the customer. What really says a lot is that two of this dealership's sister locations openly told me they do NOT recommend sending customers to this specific location. Both dealerships were completely on my side and fully understood why I was upset, which should speak volumes about how this place operates. This dealership lacks honesty, organization, and basic respect for customers' time and security. I would rather drive my Mazda 3 into the ground than do business with a place that misleads customers, sells vehicles out from under them, and makes unreasonable requests read more

I took my car in for 30,000 mile servicing. I was told it would take about three hours. I also ask them to look at one of the tires because it was leaking air. I didn't get my car back till late at night. The woman at the servicing desk told me that the technician couldn't find any problem with my tire and that he had even soaped it. The next morning I had my mechanic come over to look at the tire. The defect in the tire was immediately noticeable. My mechanic asked me then to open the hood of my car. He told me that he doubted anybody he had even touched my car since none of the dust had been disturbed. I also bought a bumper-to-bumper platinum warranty from this Hyundai dealership. I was told verbatim that it covered everything except tires, brakes and windshield wipers. When an issue came up with my car, I called the dealership and again I was told it covered everything except brakes, tires and windshield wipers. However, when I called the insurance company I was informed that it only covers mechanical functions. After calling back Hyundai again they changed their description of my policy to a "limited bumper" to bumper warranty. When the paint started peeling off my car, they wanted to spot paint each area individually necessitating that I bring my car back repeatedly for each peeling section. Each time they have your car for at least a month. They misrepresent everything, and when they are not misrepresenting, they are outright lying. read more

Kathy Dean, Stuart, Florida I have to say this was my first "good" experience purchasing a new car! Louis, the salesperson and Jennifer the paperwork gal were super patient, very knowledgeable and pleasant folks to deal with. Everything was explained and all questions answered. Very pleased with the product as well!! My new 2026 Tucson Hyundai has more safety features then I ever knew were available, very comfortable and nice to look at too. read more

A bottle of "Wynn's Combustion Chamber Cleaner" was left in the engine bay so that it wound up jamming down into the pulleys damaging the water pump belt and the alternator belt. It also turned out that the oil change that was part of the servicing for which the car was given to the store left the engine 1 quart below the required amount. On Monday March 3 I contacted the dealership at 772-283-6000 and left numerous messages, some forwarded for me by the operator and one left in a voicemail box. One with the customer service rep, Steve Shakely, two with the service department manager, whose name I was told as being Joe, and one for the store manager, whose name I was told as being Amir. In addition, through Sunday March 2 and Monday March 3, I sent four text messages to the service representative Steve Shakley's work text messaging number including a picture of the damaged bottle that had been left in the engine bay. I received no contact from the store for any of these communications, and thus had to have the car repaired at an independent shop for $357.57. I also had to rent a car that cost me over $60.00, and was greatly inconvenienced at a time when I had guests staying with me with whom I had commitments which required a vehicle. It is clear that the store purposely avoided responsibility for the damage they caused to my vehicle. They might respond to this review by stating that they did not get my communications...I have the call logs and text messages saved. read more

Wallace Hyundai-Stuart - Car Dealers Near Me - Stuart, Florida

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Went in for a scheduled oil change with tire rotation at 9 a.m. Advised the service clerk I was waiting for the car. Hour and a half later, car was not pulled in the bay and sat in the parking lot. When asked if the car was done, service clerk stated they were getting it in. Hour and a half later after that, car was finished. Nothing like sitting for 3 hours for an oil change that could have been done in 30 min. They either over schedule or have no clue on how to operate an efficient service department. read more

Salesman never returned calls or texts. Couldn't even make it to the closing. Ended up with another salesman from Kia who was a big help. After signing all the papers I was handed only one key fob. Was told I could buy a second one at their cost of $700.00. Complained to sales manager but he was a bigger jerk than the salesman. Went to Costco and got a second key fob for $200.00. Will never step into that dealership again. read more

BUYER BEWARE. I bought my wife a Certified pre-owned vehicle and drove it home only to find out that the car would not lock and one of the tail lights had a puddle of water in it. I immediately turn around and go back to the dealer and return the car. As you should know that the ALL of the vehicles functions should be checked as part of there 150 point certified pre owned check list. They told me that service had closed and they will look at the car Monday. My wife and I discuss later that night that this is ridiculous that we buy a CERTIFIED PRE-OWNED car and we can't even lock it in our driveway. We went back to the dealership the next day and Amir the GM immediately puts us into another CPO without questions asked. I drive the new CERTIFIED PRE-OWNED car home only to find out the that both of the tail lights have puddles of water in them and one of the tail lights was cracked! I call the salesman and tell him. I bring the car back in and they look at the car. Gio the salesman tried to argue that water in the tail light HOUSINGS is "cosmetic" and is not covered under CPO warranty being that the tail light bulbs still work. I argued to him that the functionality of the tail light housing is compromised being that water is getting in the housings and will damage the internals of the lights eventually. After the argument and some other people inspecting the lights Gio the salesman tells me that they are gonna order the partS and sets me up with an appointment. A couple days later and only a few hundred miles, the service light came on! I call the salesman and he tells me to just reset the light because the technician may have forgot to reset it during the CPO process. Being a technician myself I refused to reset the light without having documentation of the last service which I was not provided upon purchasing the vehicle. Gio my salesman told me he would be to busy to get the service documentation that I wanted and I would once again have to come into the dealership and get them myself at the service counter. Kind of ironic that a couple days after the salesman told me to reset the service light. I go to a family member's house and they tell me that there is an oil stain on there brand new driveway where my CERTIFIED PRE-OWNED vehicle was parked. I crawl under the CERTIFIED PRE-OWNED vehicle and the engine is heavily leaking oil within 15 days of ownership along with the service light not being reset and water in both the tail lights. I immediately go back to the dealership and express my concerns of how the vehicles they are selling as CERTIFIED PRE-OWNED cars are fraudulently advertised being that this is the second car I have had to return with issues. I demanded to be put in a third car and Gio basically told me that he can sell me a new car because I keep finding problems with the CERTIFIED cars that they inspect and sign off on! I refused a new car unless he would give me one for the price of the one I just returned and he said they could not do that. They were unwilling to work with me and get me into a third car after selling fraudulently certified used cars twice!! I asked for the CPO checklist which was not presented to me at all and It was never even signed by me to acknowledge that the vehicle was properly inspected!!! The checklist was signed by the technician and specifically said the car was not leaking oil on the checklist but it most definitely was. I will provide pictures because I documented everything. Basically all they said was that they will fix the oil leak. I send my car to service to have the oil leak fixed and the tail lights replaced. After the repairs I go to pick up my car and they fixed the oil leak coming from the oil filter housing from an incompetent tech unable to properly do a simple oil change during the CPO process. They also only replaced one tail light and it was the one that had a cracked housing and not the other light that was holding water. THIS DEALER SELLS FRAUDULENTLY CERTIFIED USED CARS. DO NOT BUY FROM THEM!!! read more

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Sold me a "brand new" vehicle in May. Vehicle came in a Bronze matte colour with slight fading of colour areas. Dealership said "no problem, any issues, it is under warranty". From day one fading has spread to other areas. Dealership takes no responsibility. I was patient and waited going into multiple appts set months apart for 7 months! Service department is just as incompetent - had me go back three times just to "take (better) pictures (or correctly this time)". They said the defect "must be caused by outside influence". Car is a lemon aesthetically. Bought "brand new". Wallace group Personnel is a complete joke. Everyone was engaged when "selling it". I do not recommend. This is my THIRD brand new Hyundai vehicle. First problem car ever. Will never buy Hyundai or Wallace in Stuart again. No integrity or accountability. Steer clear from these dealership(s). read more

Only good thing about this place is the cars and their price. All the "managers" are a joke and absolutely unprofessional. No way to do business. read more

The service department is totally dysfunctional. The phone system doesn't work, messages, emails, and texts are ignored, no one picks up the phone and you can't leave a message. The people there are nice enough but the scheduling for minor issues takes months, then the work isn't done properly. It's a real circus. read more

Called the wallace. Haundi/Genesis dealership was greeted nicely. I asked to speak to a salesman to inquire about 24 Genesis gv80 priced at $78,000 The person answered, named AJ, the salesmanger. He promised to review the requested pictures about my trade-in to call me within a few hours. He also mentioned that if he doesn't call me for me to call... after 4 hours, he never called me!!! So I called him he said people in the showroom are more important since they are there?! He did not value my time nor respected me as a client . He is rude and ignorant as he feels being a sales manager is a big deal..., we you are nothing but a glorified used car salesman!!! I don't recommend this dealership, nor AJ as a salesman. Rudeness doesn't get you anywhere!!! read more

Wallace Hyundai-Stuart - My 2023 Genesis G70 trade in - Car Dealers Near Me - Stuart, Florida

Horrible customer service. Dropped car off on Friday for service, called tech numerous times and never got a return call for 4 days.

I would give him no stars. don't deal with the managers if you are looking for a car. I traveled 40 miles to buy a new car. he said he had a few that he was looking at. He Lied . I got there and looked around there were no cars of that model that I was looking for. I just left with great disappointment no sense dealing with with a manager.i considered the source and will go south. had the checkbook and title. with me. I am customer too. they lost me for being dishones. read more

Do not buy your Hyundai from Wallace in Stuart. They have the worst service department .My car was left for 2 months waiting for a light part. They treated me very badly. They had no loaners so they sent me to enterprise where i had to wait 2 hours because they had no cars either. They gave me the smallest car I have ever seen. I was afraid to drive it. After several days a male friend had to intercede. After much discussion I finally got another Hyundai to drive They absolutely treat women with no respect. There were several things wrong with my car which was only 2 months old. It took 2 months to repair. I would NEVER buy a Hyundai again. It is inferior to every other car i have ever bought and their service department is dreadful. read more

took my 7 week old car in with nail in tire. fixed quickly. went to pick up car and it had at least 10 tar stains which they said were already there when it was dropped off. told only option was to go to detail shop but not theirs cuz they aren't any good (who does that.) wrote a letter to corporate and dealership. they sold us a$48 paint pen which doesn't even match. bottom line NO ONE gives a s$$t. our first estimate is $1000. stay away from Wallace Hyundai read more

four and a half my wife and I purchsed a used Hyundai santa fe in palm beach gardens fl. we had one visit wihth that dealers service department and was totallyt dissatisfied so much so that i called the service manager and told them i would not even bring the car back for the free oil change. so when our car needed repairs we went to wallace in stuart, they were excellent so good that out daughter even went there to but her 2016 used santa fe. today she drove up to stuart from palm beach Gardens For her appointment and was told the repair would only take 2 hours . 2 hours later she was the only one left in the waiting area. when she asked if they had called her warrant company she was told they were to busy. so after waiting two hours she drove back home with out the repair being done. before leaving she told the guy ( who was rather abrute with her)HE DIDN;'T GIVEE A RAT'S BUTT THAT HER ROUND TRIP WAS 50 MILES AND SHE WASTED 2 HOURS OF HER TIME.she told the guy to call her warranty company fort the approval and then call her back and she would drive back up.. several hours later she checked with her warranty company only to find that wallace never called the warrant y company so she called wallace back twice both timeS none answered the phone. so now she is taking her car to the local Hyundai dealing tomorrow at noon, she says she will never go back to wallace again this is the second time in a row they have treated her poorly. she and i looked up on yelp and found that wallace service department had gone way down hill. my late wife passed this year so i sold the hyundai we had and based on the service quality at wallace hyundai i will never own another hyundai, next time for sure i will buy a toyota at our local dealership.the local toyota deal here is outstanding no point in driving 25 miles to get unsatisfactory service from wallace. I can jhen i can drive 3 miles to get my toyota service by a dealer who cares about thier customer. i know they care because my sister has purchased 4 cars from them and they have bent over backwards to satisfy her with all her service appointments. i am really disappointed that wallace has become such a poor dealership, i thought they were something special, biut not A MORE. eight now oi am driving my wires old 2003 Envoy xl with 98000 miles and in a couple of years i will be trading up to a highlander. after my wife unexpected passing i don't have any desire to change cars right now. The envoy is running perfect and still has a shinnies like new.white finish original has been waxed 4 time a year since new. bobby b. read more

Wallace Hyundai is staffed by a bunch of zombies. As soon as you walk in you can feel the lack of spirit and enthusiasm among the employees, like everyone is walking around dead. More importantly, you only have one chance to make a good impression in life, a lesson the folks at Wallace Hyundai have failed to comprehend. I wanted a red 2022 Hyundai Tucson SEL and was willing to drive two hours from Miami to Stuart to buy one. I called the day before I drove up and a guy named Frank, who said he was in charge of inventory, assured me they had one on the lot. He asked if I wanted to make an appointment to see it and I did. My daughter and I drove two hours to Wallace Hyundai and, surprise surprise, there was no red Hyundai Tucson on the lot. In fact, there were no Tucsons on the lot. A sales guy named Rey drove us all over this enormous property in a golf cart searching for one, to no avail. Frank had obviously lied to us. Then Rey gave us another raft load of crap by telling us a truck was making a delivery of Hyundais that afternoon with Tucsons on board. Of course he could not tell us when the truck would arrive because there was no truck scheduled to arrive that day, so we left. The next day I called Amir, the General Manager, to complain about Wallace Hyundai's service, or lack thereof, and he refused to take my call. So I am left to warn others about this second rate operation on Yelp. If you are inclined to travel to buy a Hyundai, or even if you are not inclined, shop Braman in Miami. Professionals from top to bottom. And great prices. read more

We have purchased a number of cars from Wallace Hyundai-Stuart. One of the reasons we continue to use them for our new car purchases is because they are easy to work with, friendly and they truly try to earn your business. We appreciated their willingness to email us with answers to our questions giving us an opportunity to know what to expect when we came in. Yes they will present opportunities to purchase extra coverages but accepted our decision to decline without any pressure. We live 3 1/2 hours away and took advantage to purchase our current car on our last visit to the area. read more

Rude is an understatement. The finance guy, Gary Bauer, is a massive a$$****. When he's unprofessional behavior was brought to the attention of his boss I was basically told oh well. They are snakes in the grass. I've had 4 Hyundais but there won't be a 5th from this place. Steer clear. read more

Takes 2 months to get an appointment at this dealership even with an emergency. I bought a brand new Hyundai from them. Today my brake lights went out and I called for an appointment. As usual, a two month wait. I told them it was an emergency and they said nothing available. I asked to speak to a manager and was told they could not do so. They would not even provide a manager name. I told them it is dangerous to drive in that condition. They did not care. I called another Hyundai dealer and was told come in immediately and car fixed in an hour. Don't deal with this dealership. They are miserable and uncaring. Look at the other reviews. If you want a car of this brand look elsewhere. I asked for a manager to call and no one called me. Also posted my problem on facebook and what did they do but remove the comment and never contacted me. So unprofessional. read more

BUYER BE WARE! BAIT & SWITCH! This was the most painful 6 hour car buying process my husband and I ever experienced. Selected the car we wanted online and was told one price, when we got there was sold a different "new" car with 5k miles on it for a significantly increased price. Sales reps and managers were rude, condescending, and deceitful. We were desperate so felt forced to proceed with the transaction but 100% regret it. Sent a wire transfer for the down payment which was "lost" for a few hours, was told we would be compensated $750 for the high mileage on the "new" car we were purchasing which never happened, and was sold a vehicle with a faulty horn almost resulting in an accident. RUN AWAY from this dealership and go anywhere but here! read more

I want to warn anyone thinking about buying a Santa Fe at Wallace Hyundai in stuart. The ads give the MSRP for the car, shows a $2000 dealer discount and a "final price" which reflects the $2000 discount. We purchased the vehicle but realized the next day they didn't include the $2000 in the rebates. I went back to ask why and was told I didn't qualify for it. Well, in the very small print you may not qualify for the "Dealer discount". I was told by the manager that is for people who lost or had damage to their cars during the hurricane last year... what? Why advertise on the east coast for something that occurred on the west coast So it's not a dealer discount and that is not the final price....false advertising?? It's sad to see such deception. read more

Wallace Hyundai-Stuart - website ad - Car Dealers Near Me - Stuart, Florida

I received a brochure that attracted my interest in trading in my 2020 tuscon. The ad was almost to good to be true and as the saying goes it was to good to be true, It was a BAIT AND SWITCH they didn't have the car on the lot, the $8,000. quoted became $12,000. plus. I wasted my time and trying to negotiate to no avail. Why try to fool the public into coming in all excited to trade and the deception displayed made my decision to never deal with Wallace car companies again. I had my car serviced there when it was due only to find out they never topped off the liquids they should have. Considering what I endured with them I'll seek more reputable dealerships. Z.ina read more

Do not buy here. They will try to add all kinds of additional products at the end and hide the true cost. They won't put any prices in writing because they want to bump them up. They are not polite people either. They seem to think Hyundai customers are stupid and can take advantage of them. read more

Wallace Hyundai/Genesis service is terrible. Long waits for appt. and then car returned with the issue not being fixed. This has been chronic over the years. I literally have to go down to the dealership just to be able to speak to anyone; calls/texts go unreturned. Plus, apparently Wallace Hyundai, and I assume all the Wallace dealerships on US1 in Stuart do not report completed service to CARFAX (since there is a cost to them to be a member), so when it comes time to sell your car the buyer will not see any service completed if you had it done at Wallace. This is unacceptable, and everyone should be making a complaint to them on this. read more

I want to warn anyone thinking about buying a Santa Fe at Wallace Hyundai in stuart.  The ads give the MSRP for the car,  shows a $2000 dealer discount and a "final price" which reflects the $2000 discount. We purchased the vehicle but realized the next day they didn't include the $2000 in the rebates. I went back to ask why and was told I didn't qualify for it. Well, in the very small print you may not qualify for the "Dealer discount".  I was told by the manager that is for people who lost or had damage to their cars during the hurricane last  year... what? Why advertise on the east coast for something that occurred on the west coast  So it's not a dealer discount and that is not the final price....false advertising?? It's sad to see such deception. read more

I purchased my 2023 Genesis G70 from Wallace Jeep a year ago with a full service plan which I started with Wallace Hyundai. I had multiple horrific experiences with the service advisors and had to quit going there for my own sanity. I have made Napleton Hyundai in WPB my home dealership even though I live in Stuart because they actually treat people with respect. I wrote them a 5 star review. I thought maybe this was a one off since I've purchased 4 vehicles through Wallace Auto Group. Then this week I was totally disrespected by the service department at Wallace Kia while trying to get my prepaid regular maintenance on my 2023 Kia. I've spent way too much money with this company to be treated this way by their service departments. I hope ownership understands they have a problem here. read more

Hyundai SUCKS! They tried to rip me off with 521.00 in parts and labor for a complete replacement of a part that didn't need replacement. It seems to me as if Hyundai employees have been trained to blame their dysfunction on the customer. I have had this experience with several Hyundai dealerships. I took my business to an honest repair shop in Jensen Beach. All it needed was the correct clip replaced underneath. Literally a .05 part cost and 30 seconds to pop it in. It should be mentioned the car was sold to me new with the incorrect piece to begin with. They wanted payment up front and at least a month for part to arrive. It should also be noted that even if that whole piece were to be replaced, it takes 5 minutes. they wanted to charge me for 4 hours of labor. read more

Worst ever. Seen oil all over my engine and I was told no appointments until Aug 23rd and it was fine to keep driving it being no lights were on. Called corporate and within minutes Scott Okeefe called and said to bring it in immediately which I did he said it was a blown valve cover gasket and showed me where it had blown oil all the way to the back of the car. He said he would fix it and clean the whole car. Then I get a call the next morning from Jennifer saying my car was ready to be picked up. I asked what all had been done she said a oil change and engine clean, no other repairs, I told her I would not pick up the car until I spoke with Scott Okeefe the service director. Scott called and said it was a mistake she called that they hadn't even order the parts, my question was why would they do a oil change and clean an engine before repairing it, he said they had to clean the engine before they worked on it, I guess the mechanics didn't want to get dirty. He said he would call me when it was done and he would have it fully detailed before I got it back. I picked up the car today the paperwork said valve cover gasket replaced oil changed and tire rotation and inspection of everything. Tires weren't rotated I mark my tires due to this happening before so tires didn't get rotated oil was cleaned somewhat off the engine still puddles in some areas greasy hand prints on the car oil still all on the back of the car. Not to mention bird crap all over it. NEVER AGAIN WILL THEY SERVICE MY CAR EVEN IF I HAVE TO DRIVE TO DAYTONA. WALLACE HYUNDAI IS A BIG DISAPPOINTMENT read more

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Worst customer service!!! if I could give a zero out of five stars, I would. I purchased a 2024 Santa Fe calligraphy model. This is the top model. Sales Guy was OK. He had to bring in someone above him when I wasn't budging don't know his title but didn't like him at all. Then the general manager came in to close a deal with me. The GM gave me a great trade value for my low mile Audi A4. I had the Santa Fe for two weeks I was in love with it but then the car breaks down on me and they had to tow it to Hyundai. It has been in their shop for over a month now, first they told me it was a sensor. They gave me five different dates of when they would have this part in. I had asked them, why is it taking so long and they said that this particular part was "backordered". Thankfully, they did give me a rental. I Spoke with a manager named John expressing my concern. he did not care what I had to say or what my concerns where. he literally brushed me off and said "I don't know what you want me to do, they are fixing your car" I had told him this is a brand new car and it should have not broken down on me which in his response was "since it has a lot of computers and it is a techie car things like this happen"!!! I've been furious with Wallace. People buy brand new cars so they don't have to worry about a car breaking down on them for a good 2 to 3 years. Anyways they get the part (sensor) after a month and they find there is a hole in the transmission!!!!! How did you guys not see this before or how did your computer not read this? I am absolutely disappointed. Dale from the service department is a liar and has horrible customer service skills, cuts you off while you're talking and doesn't explain things very well. He should be fired asap. I have now been speaking with Scott a manager there super nice guy. This whole problem has been time consuming draining and stressful. There's very few people there who care but the majority you can tell are just there for a job. Currently talking to my lawyers. I do not recommend this Hyundai in Stuart. read more

Wallace Hyundai-Stuart - 2024 Hyundai Santa Fe CALLIGRAPHY - Car Dealers Near Me - Stuart, Florida

I recently purchased a vehicle here and it was the worst experience of my entire life. I expect my car salesmen to be shady but this place takes it to a whole other level. Rude, argumentative, unprofessional are the only three words I have to describe them. They all need customer service training immediately. The only reason I still purchased a vehicle from this sad excuse for a dealership was I liked the car, and I didn't feel like starting the process over again at a new dealership. I will NEVER purchase another vehicle from Wallace, and I will go out of my way to make sure everyone I know, and even people I don't, to never buy a vehicle here. read more

I should have read the reviews before going to Wallace Hyuandai dealer. Spent 4 hours there. Managers and sales people are all liars. Agreed on a price AFTER credit check and by the time we sat with the finance manager the entire deal had changed . Went in for a lease with $2500 down and $620 a month and at the signing table they had printed paperwork for a SALE and printed paperwork for $768 a month. AVOID THIS PLACE. DO NOT WASTE YOUR TIME OR MONEY WITH THEM. read more

My vehicle had paint peeling and was out of warranty. My service rep, Steve Shackley took the time to explain the situation to Hyundai, and they agreed to cover a significant part of the cost of the repair work. The paint job turned out excellent. My thanks to Chris the Service Manager; Steve, my service rep; Tom, in the body shop; Renee, in the car rental (which was comped) department; and Jodie, in the body shop for getting the pinstripes replaced in 20 minutes! The paint work took longer than originally expected, but the amount of work turned out to be more than originally thought and they wanted to make sure it was done right. This is not my first experience with the service department and they continued to go the extra mile to ensure customer satisfaction, which is why my next vehicle purchase will be from Wallace Hyundai of Stuart. Thank you read more

We will never go back to Hyundai of Stuart . We had the worst experience with the Service Department. Our customer service rep lied to us about work not done to our car . I asked to speak to the supervisor which I'm pretty sure was her boyfriend and he never even heard my side of the story . He literally kicked me out of the office . I have receipts and text messages from the Rep . She admitted days later the work was not done . I was upset . I did apologize if he thought I was disrespectful and asked the supervisor if I could just speak to him . He said no . He needs to be fired . He is not the manager of Hyundai of Stuart. He is the supervisor of the service department. We will NEVER go back there again . The service rep was just pissed that she got caught in a lie, and then her supervisor backed her up without ever hearing our side . These people are unprofessional. read more

Brought my Hyundai Genesis in for service to get a problem fixed with the rear driver side door not opening and closing with the FOB key. Was told I needed a new door assembly for $600. They ordered the assembly and installed it in the wrong door (the front driver-side door which had no problem). Insisted that to get the rear driver side door fixed would take another new assembly. And this whole ordeal took a week for me without a car. They are incompetent and shameless. If you want to pay dearly for them not to fix your car, by all means go to Wallace Hyundai. Otherwise avoid them at all cost. read more