A bunch of liars. I went to buy the car and when I got there they said they just sold it. So they tried to get me to like another car? Not to smart. They are your typical car salesman. I will buy on the internet so I don't have to deal with them. Too high of pressuring for me. Couldn't wait to get out of there. read more

I strongly recommend this place. Great customer service. Worked with Sammy; great guy. Showed me what I was looking for, made recommendations and understood my desires and respected them. Not pushy at all. The General Manager Amir was great and friendly as well, telling me they will work it out. Was able to get me out of my Kia which I was upside down and get me into the Tuscon I wanted with the down payment I wanted and the monthly payments I wanted. Went to a different Hyundai near work and they told me numbers do not lie and there is no way that it could be done with the down and monthly payments I wanted. Well Amir and Sammy proved them wrong and made it work. Of course try out other Hyundais, but before you buy, go here and ask for Sammy and Amir. Give them the chance to earn your business and I am certain they will. AWESOME EXPERIENCE!!! read more

Bad Experience My name is Jimmy A recently my Wife and I went to trying to Lease/Purchase a 2023 Santa Fe Limited from the Wallace Hyundai located in Stuart, FL after 3 hours back in forth and not agreeing with the price and monthly payment we decided to leave and go home, after leaving the dealer and driving back home the Manager calls us about 4 times on the road he made us a good offer to Lease the vehicle but unfortunately we were 5 minutes away from our home which it took us 45 minutes' to drive back, I told the Manager that as soon as we get home we will give him a call so we came come back and take his offer, he mention that they can deliver the vehicle to us and that I need it to fill the Credit application and make copies of my Insurance card and registration so we agree to do it right away and he told us that he will give us a call to verify that I have send him back the documents requested but 5 minutes after was agreed he say that the car was sold, how can this be professional after you agreed in Leasing us the car. The next day the Customer service representative call us the see how everything went, I explain what happen and she ask me to wait 5 minutes and came back and said that the vehicle was still available that the offer from the other buyer didn't go thru and if I was still want it and I say yes, again she mention that she will call me back soon to confirm with her manager but after 1 hour she came back and told us again that the car was sold again. I don't believe that your company will do business this way by been unprofessional and lying to your future customers. The hardest thing for me is to understand after telling the Sales Representative and Manager that I just finished my Cancer Treatment and that I need help to Lease/Purchase one of your vehicles and be treated this way. read more

i bought a car here after leasing two. Once you're out the door their attitude toward you as a customer changes. I've been driving around without air conditioning since July in Florida. My first appointment which I made in June, I had to cancel due to illness. I called in August and could not get in until the middle of September. I kept calling trying to see if there's anything they can do to get me in earlier. The manager of their call center is the most rudest woman I've ever spoken to. She refused to put me through or leave a message for Management and hung up on me. As a customer if you ask for something and you bought a car there, it should be done. Instead she told me she was going to leave a message saying that I refused to drop the car off earlier. which is absolutely ridiculous because if I dropped the car off earlier I would've had leave it there for at least five days before they even checked it and I would not been given a loaner. When I did finally speak to Management, they were rude. Told me they would look into getting it in earlier then changed my appointment for two days earlier never called me as they said they would. I had no idea it was even changed. I spoke to upper Management who said, "what do you want me to do, they gave you an appointment that's it.". If iyou buy a car from them be ready to be on your own if you have any problems. read more

Been waiting almost 3hours. Waiting area service center with a pot of coffee on the burner...yuck Tried waiting on showroom ..but rock music blasting. Great for sales force...but no tv..another pot of coffee setting on hot plate. Not a place to make phone calls or even think. Guess its just a scaled down waiting center. Expected more from a volvo dealership. Called service department..still waiting to hear how much longer. No cars available to use or drivers ..so here I sit. read more

you would think that being a sales person you would have better attitude towards the customers, this was not my experience. No sales person came to help me I had to go get someone from inside, had a Terrible attitude because we were looking at a already purchased car by accident, keep in mind there was no sign in the car and no one care to guide us. Then she proceeded to be sassy the whole time because I did not want my credit ran without Having an estimate on a trade in. I wanted to explore all my options before i decided to run my credit, after a while I guess the sales person talked to her manager and the manager Brandon came outside to pretty much tell us to Leave since we were not ready to make a decision and we were wasting their time. Terrible experience! who wants to make such a big investment at a place like this. read more

My experience with them was the kind of experience that gives car dealerships a bad name. I called about a vehicle listed on their site and placed a deposit to hold it until I could drive 2 hours to see it that weekend, and they offered an out the door price that seemed way better than everyone else. After talking to some others, it was pointed out to me that they never gave me the VIN of the vehicle I had my deposit on, and I didn't have the offer in writing. Not wanting to have things change on me, I spent the rest of the week calling and emailing to get the VIN of the specific vehicle held with my deposit and get an offer in writing. It was only then that they admitted the vehicle wasn't there but was on the way and might not be there by the weekend that I had previously mentioned. They also told me they didn't do written quotes. Any business that won't give you something in writing is automatically suspect to me. It's an easy way for them to change things or keep you from verifying things. Fast forward to the next week, the vehicle still wasn't in. Apparently it had gone to the wrong dealership and was being sent to them. Friday of that week I called again and they told me it had arrived but was damaged so they couldn't sell it. Here's the thing they didn't think about... it's easy to do a VIN search online. I searched for the damage claim history against the car. Nothing showed up, but it DID show up for sale at another dealership an hour closer to me. Out of curiosity I called the other dealership. They verified that they had it, it had never gone to any other dealerships, and it was not damaged at all. At this point, I didn't know who was lying to me, but clearly someone was. Completely fed up with Hyundai, I decided to go check out the car at the other dealership that same day. It was on the lot, not a scratch on it, and they pulled up the shipping info that it had been destined to them since it left the factory and had never left their property since it arrived. I now knew that it was Wallace Hyundai that had lied to me multiple times and led me on for 2 weeks with my deposit. I called Wallace back and confronted them. They stuck to their story that it had arrived damaged. When I told them I saw the car with my own eyes, they suggested it had been repaired. When I told them the other dealership said it never left their property, they suggested that was wrong. I refuse to do business with John and his sales team of liars. I gave them a chance to come clean and they doubled down on their lie. They wasted two weeks of my time waiting for a car they knew they didn't have, and I want to share that story to anyone else considering doing business with them. Considering they held on to my deposit the whole time during that lie, they're lucky that I'm not the litigating type and that a negative review is the only action I'm taking. They did at least refund the deposit after all of that. If you do business with them, get things in writing and verify their stories. Demand a vin number and look up the vin to make sure they have it. I never got as far as having to verify that their offer was real since the car was never there, but I have absolutely no confidence that they would have been honest about that either. read more

Just bought a 2023 Tucson Limited Hybrid, from Wallace. Our salesman was Sami, and we had an awesome experience, no bait & switch, no haggling, no B.S. He spent about 2 hours explaining all the features when we picked it up, couldn't be happier. If you're in the market for a Hyundai, definitely ask for him, you will be glad you did. read more

Can't get complimentry service done in a reasonable time 2mos to schedule service ( oil change) be sure negotiate lack of free service when buying a car from them! read more

I will never ever ever ever deal with that organizaion again. Salesmen lie, lie, lie. After treating me like dirt, when my lease was up, they thought I was the bad guy for buying my car out directly from Hyundai with no transaction fees rather than paying them $600.00 to handle the transaction. (Yes you can do that... read the lease closely.) I bought that car 3 years ago and have called Wallace Hundai, Stuart several time telling them to scrub me from the computers and mailing lists because I will never deal with that bunch of liars again. I still continue to get mail and emails from them regularly. There is absolutely no intelligent life in that place. Offered a free oil change with the lease. Free is good so I did it. It took them 2 hours and 15 minutes to change oil. I have never been to a car dealership that I liked, but this place this place blows the rest away for having low life employees. read more

There's a reason it has 2 stars. I wish I saw this before I went. Sales manager is a joke and extremely unprofessional and refused to show me my own credit report. Don't waste your time there. scammers! will not give u straight answer read more

The WORST dealership experience I've ever had! DO NOT GO HERE. TAKE YOUR BUSINESS ELSEWHERE. SAVE YOURSELF THE HEADACHE. I have been searching for a replacement vehicle for a few weeks with no luck in my local area (50 miles) when I decided to broaden (300 miles) my search and found this listing (https://www.wallacehyundaiofstuart.com/used-Stuart-2018-Honda-CR+V-EX-5J6RW1H55JA001940). I filled out the interest form on the dealership's website and was contacted very promptly ~5-10 minutes later by phone to discuss general details (i.e. contact information, potential trade-in, price point, interest in other vehicles, etc.) and set up an appointment to test drive the vehicle the following morning. I made it very clear that I am approximately 3.5 hours away from the dealership and only interested in this particular vehicle. The dealership representative asked for a moment to locate specifically which lot the vehicle was located, explaining that there are multiple dealerships all along the same road under 'Wallace'. The representative found it at Wallace Hyundai and reassured me that the vehicle will be ready when I arrive and made the appointment for 10:15AM the following morning. Shortly after the phone call, I received a confirmation text message and then 2 hours after that, another confirmation phone call. I woke up the next morning at approximately 6:30AM and began the 215 mile drive to the dealership. While on the road, I received yet another confirmation text message saying that they are "expecting me" and will "have everything ready when I arrive". Due to morning commute traffic along the way and a small mixup of dealerships, I arrived at the Wallace Hyundai at 10:25AM. As I stepped out of my vehicle, I was approached by a "greeter" who took down my information (name, phone number, appointment, vehicle I was there to see, etc.) which confused me as I had already provided all of this information, but figured it was just standard procedure. Afterwards, we were led inside the dealership and asked to have a seat in the general area for the next available sales representative despite having an appointment. Approximately 5 minutes later, a sales representative came over and, without introducing himself, asked if I had meant to see "2019 white CR-V" instead of a "2018 silver CR-V" that I had told the greeter. I corrected the sales representative that it was indeed a "2018 silver CR-V" after re-checking the listing and found it puzzling that I had an appointment and requested this specific vehicle, yet no one seemed prepared. The sales representative asked for a few minutes to locate the vehicle and speak to his general manger. After 15 minutes without any updates, I approached the greeter with my complaints about how I had made an appointment the previous night to see this specific vehicle and drove 3.5 hours this morning and it is completely unacceptable that they were not prepared. The greeter directed me back to the sales representative who was speaking to the general manager. I tried once again to explain my frustration, but was rudely interrupted by the unempathetic general manager who asked in a bitingly sarcastic tone "Can I speak?" to which I responded "I am talking" and continued listing my reasons for being upset. The general manager then explained that the specific vehicle I had requested was unfortunately in North Carolina and that the dealership did not have the title and therefore cannot sell it. There was no apology, no admission of fault, and no offer to reconcile the situation in any way. I left the dealership and drove back home... a complete waste of a day. To say that I am disappointed in this business is a MASSIVE understatement. It would be understandable if I had walked-in without an appointment to hear the news and at least slightly better if at any point before arriving at the dealership someone realized the mistake. I cannot speak to whether this was due to a lack of internal communication at the dealership or a flaw within their appointment system, but the complete absence of quality customer service from this dealership's sales team is inexcusable not only in this line of business, but also in the general day-to-day treatment of other people. I will NEVER go back to this dealership and I HOPE THIS NEVER HAPPENS TO ANYONE ELSE. read more

What a time warp why would anyone deal with these guys. I thought it was the 80"$ it took four requests my keys back and three sleezbags. You wonder why people use Costco,truecar and other buying serves. Wallace is the answer what a disgrace in this day an age. read more

Should have just gone to Palm Beach County and purchased a vehicle there. Especially the way we were treated by your sales manager in Fort Pierce last name Randall and still works there. Amir you lied/misinformed us when you said that this car was your loaner car and that's why it had over 1700 miles on it but it wasn't, the car was sold to someone else. If you would like the paperwork for that again I can send that to you. How is it that you were able to claim this car as NEW when you clearly know that the car was SOLD to someone else and driven off the lot, therefore making it used. What's frightening is you were able to manipulate the system and claim the car was new when you know that it wasn't. Bunch of LIARS. Have the receipts to prove that this is FACTUAL. This is FRAUD read more

Never in my life have I ever had a worst experience than I've had with Wallace Hyundai, Stuart, Forida. Besides the fact they don't have any contact numbers, voice mail or emails for the customer to get in touch with anyone, they do not honor appointments in their service and the service staff is rude and condescending to their customers....and make the consumer wait excessive unnecessary hours after the scheduled appointment for the car to be done. If you still are thinking of going to Wallace Hyundai for a car, don't say I didn't warn you. You will definitely be sorry after it's too late!! read more

Typical dishonest used car salesman tactics. Terrible experience where they lie and when we asked they said they will include the second car key at no charge and then at the last minute after all negotiations are done they change their mind and charge you because "they can't find it" and have to order a new key. Liars. They said they would fill the car with gas but when we picked it up it had 1/3 tank. I asked about it and they said it's a used car so it comes without a full tank. I explained that I have it in writing and only then did they agreed to fill it up so they honored it, but wouldn't have otherwise. Cheap and greedy. They switch people you talk to for 3 hours and talk to you about unrelated topics for a long time to emotionally exhaust you so you just agree to whatever they say so you can finally get out of there. They have staff sitting near you listening to you talk privately with your spouse and reporting it via text to the manager and salesman. I would never buy from them again. Avoid. Also $849 dealer fee. read more

They say good help is hard to find. This location will prove that statement. My 1st visit went OK, normal stuff with the Manager trying to not let you leave... he is a nice guy he was OK. My situation is cash buyer who owns 3 vehicles. 1 is a mercedes requiring a $9,000 repair (2003 e55 amg) My plan was to turn in a CRV and pay the other 15k cash. My wife said if they start any sales BS we are leaving immediately. Last car we bought they dragged it on and on for hours (coggin honda). Heres my money, give me the car... seems simple right? You would think so. This guy Charles just wants to talk about himself. I told him I want to see the cheapest 4 door car with automatic and power windows, write it up and take my cash. I have already visited before and seen an elantra at 19.6 He takes me to a car thats $29,000 I said i want to see the car that is 19000 i am buying that today So he just starts talking about how he sells 30 cars a month and how he is better than every other sales person who works there. I am learning all about his coworkers but i dont know anything about the car. Honestly it doesnt matter, I was getting so frustrated with Tesla that I was just going to buy the first car with a good warranty. Next thing you know this moron is trying to sell me a Genesis for 40k because I told him I own an AMG. My wife is mad beyond belief at this point and ordered me to leave everytime he started his cliche sales BS I want that car, take my money.... but instead these slimy salesmen are like bubblegum on your shoe, showing you every car except the one you requested. Always trying to find a way to steal more of your money for themselves at every verbal interaction. So why am i writing this? I am like 65% sure I will buy an Elantra cash and now I have to drive 30 miles north or south to avoid this hive of morons. Maybe I will let you guys change my oil read more

That was literally the best car buying experience we have ever had! My husband & I purchased a 1 year old, certified pre-owned 2023 Hyundai Sonata Limited about a month ago from Wallace Hyundai Stuart. It started when we walked in the door and a friendly salesman greeted us with a warm hello. We drove an hour to see one car (and one car only) that we found online. We knew exactly what we wanted and didn't want a bait and switch sales pitch. Our salesman, Paul Emmi, was excellent, efficient and exceeded our expectations! Paul was extremely knowledgeable about the car and thoroughly explained its safety and convenience features. We loved the car and told Paul we wanted it. Paul had us out the door in less than 2 hours! No painful delays or waiting periods ... and no pushy finance manager with misleading tactics. Our finance manager, Gary Bauer, was friendly, professional and efficient. When my husband went back to the dealership a month later later to pick up the license plate and tag, he was again greeted and treated with the utmost kindness and respect. We highly recommend Wallace Auto Group! read more

After working with a Sales Consultant, for several weeks -with no luck- to locate and purchase a 2023 Hyundai AWD Palisade Calligraphy in white with a beige/navy interior, we finally located one. We located the exact car we wanted in Vermont of all places! Wallace refunded our $2,000 deposit promptly, which we appreciated. We purchased the car and had it shipped to us here in Florida. Since the car is brand new and we assumed that we would service the vehicle at Wallace Hyundai in Stuart, I called the dealership and asked if anyone would be able to go through the car with us and show us the features. The woman who answered the phone told me Sure! someone would be happy to help me...in Sales. So, I called the Sales Consultant, Eddie Urena, who we had been working with, and explained the situation...We had received the car and asked if he would take some time to go through it with us. He told me , "No, we only do that for people who buy cars from us" I shouldn't have been shocked, but I was. I told him that we intended to have the car serviced there and he said that it didn't make any difference. I was going to send an email to Rusty Wallace to let him know about this but after reading all of the negative postings...I figure that he must not care about customer service. On the bright side, I called Wallace Hyundai of Fort Pierce. We got a totally different attitude. They were very helpful and showed us the features of our new car. We appreciate the fact that although we WERE FORCED to buy the car elsewhere, the employees at the Fort Pierce Wallace dealership were friendly, professional and helpful. When Wallace builds their new dealership facility we will be taking our car there and telling EVERYONE to avoid the Wallace dealership in Stuart. Isn't it interesting that we received COMPLETELY different attitudes from Hyundai dealerships in the same auto group? read more

Avoid Wallace Hyundai in Stuart, FL Wallace Hyundai: These are not honest people, no integrity. They will waste your time and not represent used cars properly. Wasted 2 days of my time including a vacation day and for nothing. Many fees. Discourteous, rude. Will not fix damage - expecting customer to fix damage that other auto sellers routinely fix - as part of ripping you off. Would not apply $100 coupon. Wanted prepay on vehicle sight unseen. Avoid. You have been warned. Many similar terrible reviews !! read more

DO NOT GO HERE! I have been in customer service & sales for the past 10 years. I am actually disgusted in the way I overheard the manager Ben speaking to a recent customer. The way he belittled this women makes you think who actually raised such a horrible man. I feel for his wife and kids if he has them. My mouth dropped to the floor. The General manager Amir was just as disrespectful and a joke . A car is a big purchase for myself and any hard working person that is about to drop $30K-$65K. This location needs to have an evaluation on who they hire and continue to allow to work here. Be honest with your customers and stop sugar coating just to get a sale. Long story short this location doesn't have the best intentions for the customers. They see you as another sale. You have lost my business and I will make sure my family & friends know what I witnessed at your facility. (I wish there was an option to give you negative stars) listen to the reviews before you come here I promise you that you're better off going to another dealership & finding a better deal. But you lost my sale that you desperately needed read more

If it were possible to give a lower rating than 1 star I would! My husband and I have purchased 3 new vehicles from Wallace in the past 5 years. At first I thought it was a fluke how poor the service was so I returned for the additional purchases. IT'S NOT A FLUKE! They do not return calls and straight lie to you. We dropped off our Palisade for service Monday. We had an appointment to drop it and pick up a loaner. We were told to come back in the afternoon because they had no loaner even though we had one reserved and drove an hour to get there. Then we were to pick up the Palisade today. Guess what! They havent even started on it. Four days and havent started on it though again we had an appointment and were told to pick it up today. Called the general manager about repeated problems over the years. Left a voicemail and no return call. I am so disgusted! I wouldn't buy a goat from Wallace! Shame on me for trusting they'd stand by their product and keep there word numerous times. read more

I must put in a good word for the Wallace Hyundai service Center. I was sick with pneumonia and stupidly ventured out to shop for groceries. The tire light went on in my CRV which meant I had to fill the tires with air. I was so sick it was not possible. So I went to the service center, told the guy my story and he had them filled in five minutes. It's the little things people do that make a big difference. read more

Our experience with AJ the salesman and Gary Bauer the financial guy was really exceptional. We read reviews and almost didn't go but the warranty on Hyundai can't be matched. Do yourself a favor and call and ask for AJ - he was not pushy at all and very knowledgeable. read more

When no stars isn't an option. They are the WORST service center!!! The have covered warranty repairs and now they do any, that makes sense... not! Last time they had my car it was done for 2 days before anyone could call me and tell me it was done, now they tell me they don't back the warranty unless I purchase from the. Horrible!! And I was supposed to get an update with in the hour and once again my car was done sitting and no one called me. Just when I was thinking of upgrading, I will never go to them. Absolutely horrible experience the 3 time I have used them. Oh and the they can never find me in their system, just a joke. I'm be reaching out to cooperate because this place is an absolute joke!!!!! read more

I have left messages and reached out on social media, and they don't want to speak to me about my last visit for an oil change. I waited patiently for my turn to check in and was told to sit in the waiting room by the guy in the shell necklace. He assured me that someone would be in to take care of my car. About 15 minutes after I settled in the waiting area, I looked through the peephole and didn't see my car, so I assumed they brought it back to be serviced. However, when I came out to check on it 2 hours later, they had no idea what car I was talking about. Which was odd because it was sitting on the opposite side of the service entrance where I was told to leave it. Someone knew about it because it had been moved and had a Wallace paper floor mat and the headrest had a plastic head cover. If you are asking why I sat so long before checking, it is because an hour and a half for an oil change is typical for me there. Once I realized what happened, I confronted the staff who feigned ignorance. I found the shell necklace guy who was conveniently suffering from temporary memory loss, and everyone else played the "I didn't know, I thought you were taken care of" game. Also, they couldn't "find" me on the computer, which is funny, because I received a number of emails, texts, and phone call reminders to be there. So, I know I was in their system. It wasn't like I just walked in. I had made an appointment MONTHS earlier. If you think I am making this up, tell them to check their security cameras, I am sure the footage will mirror my description of the events. Perhaps this review will inspire them to reach out to me to hear my concerns. Or, maybe they just don't really care about customers as much as they say they do. Either way, I have shared my review, take it or leave it. read more

This has to be one of the top 10 worst experiences I have ever had and I am 82 years old --Think about all the horrible experiences one person can have over 82 years of life!!! THEY TRIED TO SELL ME A CAR THAT THEY DIDN'T HAVE ON THEIR LOT ! They also took my credit card which I foolishly gave them and charged it $1000 to get the car there --When I balked at this behavior and demanded they cancel the charge they said it's to late to do that . We have already charged your card--- I now have a $1000 debit to my credit card----I am now in the middle of a battle to get this charge removed--SHOP THERE AND YOU WILL FEEL LIKE YOU ARE IN THE MIDDLE OF THE Serengeti being attacked by wild Hyena's!!! read more

Please avoid this dealership. I would leave it zero stars if I had the ability to do so. I have leased and purchase several cars over the past ten years, and Wallace is the most dishonest and manipulative dealership I have ever dealt with. My girlfriend, who went through the experience described below with me, agrees. After spending a very long time negotiating a deal on the phone, Bryan Leone, one of Wallace's sales managers, offered to sell us a 2019 Tucson. He refused to send the terms we agreed to in writing, claiming that we would use his quote to get a lower price from another dealer. Given his unwillingness to do this, I painstakingly verified the terms we had agreed to--TWICE--before driving over an hour to the Wallace dealership. He emphasized that his general manager, Amir, had approved our deal. "Because we're a volume dealer," he kept claiming, they were willing to give us a "great deal."  He then pushed me to put down a $1500 deposit to reserve the vehicle. When we arrived, Wallace did not even have the 2019 Tucson in stock that he had attempted to get us to make a deposit on. They had apparently sold their last one the PREVIOUS day, even though Bryan had made "the deal" with me that afternoon. After claiming they could give us a similar deal on a 2020 Tucson, they attempted to sell us the vehicle for nearly $3000 more than what we said we had wanted to pay on the phone. Bryan had also told us they would waive the excess mileage fees on our existing Hyundai lease if we purchased a vehicle from Wallace. At the store, however, the sales team claimed they had no ability to do this. When I spoke to the manager of the store who was working when we arrived, Benjamin, he acknowledge that Bryan had lied to us, yet he persisted in his effort to sell us the 2020 Tucson anyway. After my girlfriend left--she is a public school teacher who wasted four hours of her time on Wallace's dishonesty--one of the sales associates we spoke with, Adam, sent her multiple text messages claiming that she needed to get "real," because they were giving her a fantastic deal. He then made fun of her when she replied that they had lied to us, and that we planned to purchase a vehicle at CarMax instead. In short, please DO NOT patronize this dealership. If you do, make sure you get the offer you seek in writing beforehand. It is common knowledge that car dealerships propagate misleading advertisements to get people in the door. Wallace, however, is the only dealership I have dealt with that outright lies to and harasses customers in effort to make sales. read more

My last three vehicles have all been Hyundai's. They have always made long lasting, good looking vehicles. Now, if they only had a better service department. A bunch of incapable employees working in that department makes me not want to keep my Palisade. However after dealing with the service department, I have decided that owning a Hyundai is not worth it anymore. I just placed two of my vehicles up for sale. I will no longer buy a Hyundai. They will lie to you, and have zero accountability. Then turn around and play Victims. read more

This is the worst dealership that I have EVER had the displeasure of dealing with this is my third car bought from Wallace I should have learned by now.. When I bought my 2019 Sonata it was supposed to be brand new after signing the paper work it has 2,300 miles hardly new.. I got over that now I bring it in for the free oil change what a nightmare, I had never been to this service department so I figured anyone can help you wrong, each person has to check in with a certain service guy, let me tell you stay away from Steve he is very rude I didn't know what to do and he didn't even acknowledge me when I said something he said well I was busy on the phone except he wasn't until I had been their a few minutes.. read more

I had an 830AM appointment to have a 25K checkup and to replace a tire. I brought my car to Wallace at 8:30AM, they could not find my appointment on their list for the day but then after looking it up, yes I had the appointment. This probably was a good indication things would not go well. I was going to wait for the car. Around 11 I had to ask when the car would be ready as it had been 2 1/2 hours, I was told it would be a little longer. At noon, I asked again, the service gentlemen called the tech working on my car but couldn't reach him (probably he was at lunch - understandable at noon) so he walked over to service area. Told me it would be ready shortly. I finally received the car at 12:45, a quick, "sorry for the delay" when I got my paperwork and then I had to wait to pay for the car because my account was open on someone's computer so I couldn't even pay without waiting longer!. I was very disappointed that I had to wait over 4 hrs for a checkup and tire change - I believe somewhere along the line, communication that I was waiting for the car wasn't relayed. I called Service Manager on Tuesday to relay my disappointment in the service but he never called me back. Unfortunately my car is under warranty so I will be returning to this dealer and my past visits were fine. But this one, no - over 4 hours is not acceptable. read more

This dealership is very racist towards African American people. I came in to trade in my car for 2 days. after they kept hounding me to run my credit because they were so sure they couldn't give me any numbers without (which is a lie) . And then came with ridiculous numbers after i was strict about the price payments i wanted to stay in . I spoke with both Ben and Amir and they both were rude and very unprofessional. They talked to me like i was nobody. I had to asked 4 different people twenty times to speak to Amir he is the general manager( to speak with him about how i was being treated ) And when he came he had an attitude just to come and speak with me . I would not recommend going to this dealership they are all about the dollar not the customers. read more

Ahhhhhh. Writing this review with so much joy. I'm not a review writer but I couldn't end the day without raving about my experience with Jennifer & Samir today at Wallace. With a much less than perfect credit score, I have been absolutely DREADING the process of attempting to get a new car. I came in today and left with a beautiful 2014 Lexus. The customer service and professionalism I received today was outstanding, not to mention the ease of the process. I was able to get approved and get into the car I wanted while dealing with amazing, personable and efficient staff. They have a HUGE selection of inventory to pull from & they even detailed my car and filled up the tank while I waited. 5+ stars! I'll be sending everybody I know. ASK FOR JENNIFER DAVIS! read more

Update: It turned into a "plugged" tire when originally I was told it was "punctured". So which one is it? And then guy in charge of service decided to argue with me afterward and offer no real answers to anything. Great customer service EDIT: I am here now 3/9/2020. I was told to come at 4pm. It's about 4:30 and no one's touched my car. I brought my car in sometime in summer of 2019 for my tire pressure light coming on. It came back with no issues. Then we noticed the paint on my handles beginning to chip, I have a Hyundai Elantra 2017 mind you, so I brought it back to be fixed a few months later and to check my tire light AGAIN. This time, they kept my car for almost over a week after telling me it'd be a few days, just to find out the person in charge was out on vacation beginning the day I was told it'd be fixed. Got that all fixed finally, they said the tires were fine. A few months go by again, around January 2020 now, my door handle on the front drivers side now breaks and my tire light had come back on once again. So, I finally get a chance to bring it in on Friday, February 6, for them to tell me there is a PUNCTURE IN MY TIRE. So I've been driving around since summer of 2019 with a puncture in my tire. And of course they had no tire in to replace it and told me it's too late for a rental and that I have to be 25. I am 25 and this isn't my fault. They just act like they don't care at all and speak to you like it's your own fault. I don't get it. We both wouldn't be in this situation if there wasn't such negligence. I've had enough. read more

Very friendly staff and got the deal done very quickly. I recommend you do your home work before closing a deal with them. They will suck you dry if you let them. I could have gotten a much better deal with them or else where. My fault! Didn't do my homework. One suggestion, don't ever tell them how much money you are planning to put down and how high you can go on your monthly payments. Ask them what is the best offer they can give you, than work around it. read more

Watch out for nickel and dime charges, and tax fraud! This was the first time I dropped my car off for service after the warranty expired, so I was surprised to pay $119 for diagnostics. I don't disagree with that, but I would have gone elsewhere had I known about it. My invoice plainly says "No work done" BUT I was charged $5.95 for "miscellaneous charges" which was explained to cover supplies and materials. If there was no work done, why charge extra for supplies and materials? When I objected, the manager had my service advisor hand me $5. Give me a break; it's the principle here. By the way, if no work is done, you can't charge tax. I'm calling the BBB. read more

Honestly, would give these guys a zero if I could. Had an appointment to see a car today. No one who works in there, wears a mask. Theres a young lady who checks you. She greets you outside and she wears a mask and then literally no one inside did. The dummies who had masks had them down on their chins! How helpful do they think that is?! Seeing this lack of safety and consideration, I decided I would not go in. So the greeter went in and talked to a group of sales guys who were just standing around. I'm guessing she told them what I had said about safety because the next thing I know one of the guys decided he would come out of the store and do a couple of laps around me while he was whistling. He thought that was funny. As he walked back into the store he looked back and smirked at me. I sure hope that idiot doesn't have covid. Based on this experience there is NO chance I would go there again. And I am going to broadcast this experience to all our neighbors and friends. read more

Let me begin with don't waste your time. Went on Sunday to look at a possible new car. Put on our masks and went to a few dealerships. Had my eye on a particular Hyundai, they told me they could definitely get it in my color, it was available. Since cashier wasn't there the salesman John wrote down my credit card number and told me that the car should be there by Wednesday for sure (he's off Tuesday) and he'll do the $500 deposit Monday morning and text me to confirm. Monday morning, no text. Monday night they call at 7pm and want us to come in to fill out paperwork. We said no, we'll do the paperwork when we get the car. Tuesday we get a call they have the car, someone is covering for John, so we go there. Car is being washed, ask if I want to do the paperwork, I say I want to see the car first. It's being washed. Sure enough, wrong color. Sales Manager John promises he'll fix it, he knows the car is available and he would call us in two hours or by closing. No call...all day Wednesday, no call. By now, done with the runaround. BUT, without my authorization, Wednesday night $1000 charged on my card to Wallace Hyundai, backdated to 8/31. There is no way I would buy a car from this dealership. I would give a zero if I could. read more

A great place to buy a car. My dealer, Sheldon, was very knowledgeable and personable. He listened to my needs and wants and put me in the perfect car for me. He patiently went over the features and answered all my questions. I would recommend him and Wallace to anyone looking for a Hyundai. Mary Saks read more

Had an appointment for 3:30PM , to get my oil changed and tires rotated , did not finish the service till 5:00PM. If you want to get a simple oil change, take your business elsewhere or bring a pillow and a blanket ! Slowest oil service ever , oh and apparently it takes them 30 minutes after car is finished to do paperwork.. Please save yourself the time and effort of trying to get it done from your manufacturer, well at least this one ! read more