Great experience at Wallace Volkswagen! Mitchel was super helpful and answered all of my questions, even after I brought the car home. I didn't notice a crack in the windshield until later, and he had someone out to my house the next week to fix it. The whole process was easy and stress-free. Highly recommend asking for Mitchel Adams. read more

Visited WV in Stuart to look at a Certified Pre Owned vehicle I saw online. Joel Jester was very happy to assist. The vehicle was just as pictured online. Joel walked me through all the features and took me on a test drive. The purchasing process was straight forward. Joel was kind and accommodating. It was a very pleasant experience. ​ read more

My husband and I had been searching for weeks for a very specific color and seat configuration, and after dealing with so many other dealerships that gave us the runaround, made empty promises, or flat-out lied to us, we were honestly ready to give up. One dealership even had us drive hours away for what they claimed was a "brand new" vehicle--only for us to find it filthy with nearly 10,000 miles on it. That was the breaking point. Then we found Wallace Volkswagen of Stuart. I called first thing on a Sunday morning and spoke with Lisa, who was so kind and professional. She confirmed the vehicle was truly on the lot and walked me through the numbers clearly, knowing we were driving almost 3 hours to get there. When we arrived later that day, we were greeted by Scott Zorn at the door, and both Scott and Lisa already had the vehicle freshly detailed and the paperwork ready--exactly as promised. This was hands down the smoothest, most honest, and easiest car buying experience we've ever had. No games, no surprises--just integrity, kindness, and professionalism from start to finish. We are beyond grateful for Lisa, Scott, and the whole Wallace VW team for restoring our faith in dealerships and helping us get into the exact vehicle we had been searching for. Truly a 5-star experience! read more

Wallace Volkswagen - Car Dealers Near Me - Stuart, Florida

Sold me at 2020 Passat in 2023 for 17k Went for trade in last week and they offered me 3k for the car. Put 4k miles on it in 3 years , no dings no dents .... Crooks read more

Purchased a new lease from Arthur and he was fantastic. Appreciated his help and insight. The only thing that could have been better was the time it took to get all the paperwork figured out but that was not on Arthur. read more

Sales staff was very courteous and helpful. Sharon Maximus was a pleasure to work with.

The Wallace Auto Group dealerships give a strong sense of family. On October 31, 2023, I asked for the CarFax on a 2023 Kia to consummate a two year lease. I was told that this vehicle had a "clean" CarFax, and although it had over 2,000 miles on it, it had never been titled or damaged. After several hours, the finance paperwork was complete, and the sales manager who offered to provide the CarFax had left the property; no CarFax was provided. Getting service at Kia of Wesley Chapel (FL) in February 2024, the Kia Service Technician indicated that the repair of body damage was not complete. Prior to this oil change, I had planned to purchase this car at the end of the lease. At this point, I procured a CarFax for this vehicle, and discovered that four months BEFORE I leased it, on June 20, 2023, this car was reported to have moderate damage. Apparently, the repairs were not properly completed. This leaves no confidence that a comprehensive repair was done. The Wallace lease and purchase agreement limits legal remediation, requiring disputes to be taken to American Arbitration. American Arbitration found that Wallace Kia did not pay their arbitration membership dues, so they were powerless to settle disputes. This appears to be a common practice for Wallace Auto Group. With no means supported by Wallace to settle disputes, they appear to be in breach of contract. My certified paralegal is researching whether this constitutes fraud. Moreover, if this practice is common, there may be reason to consider class action remedial measures. The Kia General Manager denied several phone calls that we had and attempted to appease me with a less than mediocre offer. It is my hope that no one else must deal with these business practices. RECOMMENDATIONS: Demand that your purchase or lease agreement 'line through' the requirement for "Arbitration," and have the finance manager sign that you are not required to settle disputes by arbitration. As noted above Wallace does not pay their arbitration membership fees, so American Arbitration has no ability to be your advocate. Demand a business card of the person that your Wallace Dealership's General Manager reports to. That is to say, if the Wallace VW GM reports to Gary Marvich, Wallace Gen Mgr., Lee Smith, President, or Judith Powell, CFO, then you need that business card stapled to your contract, stating the Wallace corporate Title, e-mail, and phone number. You may need these in the future. read more

I purchased a Taos on August 28 and was greeted by Arthur Alexander, a very friendly and knowledgeable sales person. In less than 2 hours I drove away with a car I love and a once in my lifetime stress free buying experience. Many thanks to Arthur and general manager Lance. read more

I'm so happy with my purchase! The Sales Team was amazing and provided great service! I want to Thank Cisco, Steve and Sharon for truly making my trade in such a great and positive experience! Special Thanks to Sharon Maximus she was very knowledgeable and helpful she went over all the features and benefits of the car. She also helped me set up the VW App and transfer my insurance from my trade in vehicle. It's the first time I traded in a vehicle at a dealership and the experience was great! Thank You! To the Wallace Stuart Volkswagen Team for such a great experience! I Highly Recommend Them! read more

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we purchased a 2025 VW Atlas recently at Wallace VW in Stuart. Mitch was our sales associate & would highly recommend him! He was well versed, friendly, and helpful in many way. Everyone in the dealership was helpful & would purchase there again read more

Domenic is the only reason I chose to do business here. He's a great young man and clearly on track to become their top salesman. His customer service alone is what saves this place for me. read more

My salesman Hunter made sure I left happy with my new suv from Wallace VW. My experience was very satisfying. read more

Wallace Volkswagen - Love my 2024 VW Atlas - Car Dealers Near Me - Stuart, Florida

Bait and switch, bait and switch, bait and switch. Dealt with people from all over this automotive group, from the online sales reps to in person guys. Everything they advertise is false, they often don't have the car they have listed on the website and do whatever they can to lock you into a bad deal with what they have on lot (which honestly, is slim pickings). After being lied to by different parts of the staff about who has what job, getting 3 different prices of trade ins (they low ball you, and play the game of giving you a little more every time you say no). After all the lying about who was a manager and who knew what they had on the lot etc, an inside sales rep called us saying he'd do whatever he can to get us the payment we want before he then offered us payments HIGHER than the inflated ones they showed us at the dealership, lol. Good luck buying one of their dirty cars on the lot. Don't expect the advertised pricing or trust their internet/inside sales reps. read more

Overall, one of the better car purchase experiences I've had. Sharon Maximus was a great consultant and a big piece of that. She knows her product. She shoots straight. She handled as much of the process as possible offline so I could be in and out with the least amount of time possible at the dealership. And her follow up and information sharing during and post purchase has been impeccable. ProTip: Skip the National VW website and just go straight to Wallace especially if looking for financing or immediately available inventory. read more

We went back again to Wallace Volkswagen in Stuart. My wife and I are from Palm Beach County and found this company two or three years ago. To be quite honest, I would never buy a car from anybody else. Our sales person was Sharon and she was amazing. She originally helped us buy out our current lease and while we were there, she showed us unsolicited a car based on our conversation about electric vehicles. I am not an electric car proponent actually if you would've told me on Friday that I was going to be driving an electric vehicle on Sunday I would've told you that was impossible. After test driving an electric vehicle and the amazing service and price I gave it a shot. I also waited a few days before I posted this review because I wanted to make sure I was 100% positive. I made the right decision! I love the car!!!!! The car I picked is the Volkswagen.ID4. It's easy to drive and easy to charge due to Volkswagen, giving me free charging. Below is my original post that we made when we found this company and to be quite honest when you hear the words sign and drive, it literally means sign and drive. They ask me for no money and we left with an amazing vehicle. In my last post, I mentioned if I could give 10 stars I would!! I am revising that to, the following: If I can give 100 stars, I would before you buy a vehicle in Palm Beach or even Broward county. I would give this dealership a shot at your business. It's like you're getting the family discount. ----------- What an amazing experience we had yesterday with the crew at Wallace Volkswagen in Stuart. We did our normal shopping by phone and text and after we were quoted our salesman John told us to come up and take a look at the car. When we got to the dealership we were expecting extra charges and anything you could expect from a car dealer! With that being said the price quoted was exactly the price we paid. If I could give 10 stars for this company I would. This is our fifth VW and by far this was the best experience of all of them it was definitely worth the drive from Palm Beach County. The manager Cisco, John and Steve in finance treated us like family. This was a great experience and I will say it again it is worth the dr read more

My wife, my five month old son, and myself drove four hours to come buy a car. We were ready to buy a car! However, the dealer tried to charge us for a certification that THEY did prior to us wanting to buy the car. We never asked for the car to be certified. We were just told that we had to pay for it. When I spoke to multiple other VW Dealerships, they told me this is not the norm. If they had not charged us for the certification, we would have bought the car. Then, I was told there was not a discount for being an educator, yet on their website I found a VW Educator Discount Program. On the online listing for the car on their website, it said "Down Payment Assistance and up to $6000 over KBB!" However they failed to mention that it is only on new cars. This was very frustrating because it was not made clear to us until the sales manager came in and spoke to us. When the sales manager came in and spoke to us, she tried to tell us why we drove four hours to their dealership... one thing my wife and I do not like is when someone speaks for us, especially if they are wrong. She also proceeded to tell us that they were selling the car at a loss.... Don't believe it for one second because the dealership always wins! I felt this was a pressure tactic to get us to sign. We ended up walking out because we felt lied to and like we were baited and switched. Lastly, I received a text from the dealership asking how my experience was. I Told them everything that I have said above and I still have not received a response from anyone at the dealership. If I were you, I'd look elsewhere. read more

This is the 3rd car I've purchased from Aurther at Wallace VW. I must say the service and sales have always been top notch. Time spent to go over your purchase options, financing, and maintenance planning is done with thoroughness and efficiency. I have referred all of my friends to this location, and I looked forward to getting a phone call that said, "Thank you for referring me, I love the car!" read more

Sharon was AWESOME. Made the whole purchase experience pleasurable! Even reached out a day later to see if we had questions. Definitely would recommend this place and Sharon. The front office was also super friendly. read more

Terrible service appt. We have purchased 3 cars from this dealership. We won't be back. Dave in service has been there a long time, but it seems he has gotten entitled. Now the shop foreman runs the show. He totally blew our service appt for a loose side view mirror. Simple fix for sure. But not for this shop. Too bad Wallace you lost a return customer. read more

If I could rate 0 stars, I would. Got my 2019 Volkswagen Jetta R-Line towed to them on July 5, 2024. Took them a week before they even decided to look at it. They never even called me when they were finished servicing the vehicle. Paid $1900 and picked up my car on July 16, 2024. Two to three days later discovered my Dewalt drills and air pump was missing from my trunk as well as my Versace cologne. I paid all that money just to have my personal belongings taken? Don't bring your car here, I've had a waaaay better experience at Schumacher Volkswagen in West Palm Beach or even Sunrise Volkswagen in Fort Pierce! read more

Ahmed was friendly, knowledgeable and fair. I have always enjoyed getting my cars at Wallace VW.

Don't bother wasting your time at all the other south Florida VW Dealerships with their scripted sales pitch and bait and switch tactics. I called Wallace on a specific car for my son and was connected to Sharon Maximus, the sales rep. I told her that I didn't have the time to come to the showroom and spend hours negotiating like I had at other dealerships. I wanted VW lease financing and not a secondary lender that was being pushed upon us at the other dealerships. Sharon not only quoted a considerably lower monthly payment, the paperwork was done before I came into the showroom. We were able to sign and drive out of the showroom in 45 minutes. Thank you Sharon and everyone at Wallace. You're the best! read more

I knew exactly which car I wanted going on. Wallace VW was honest and upfront and was able to get me into my dream car for the price I wanted. Arthur was amazing throughout the whole process and even came in on his day off to ensure everything went smooth. He was incredibly responsive and so helpful. Would 10/10 recommend going to Wallace VW and seeing Arthur! Thank you! read more

If you're looking for a new vehicle be sure to talk to Sharon Maximus. She helped me in to a new 2021 Arteon. Her expertise and level of service was truly 5 Star, she knew everything about the product.. not hold on a minute while I find out.. she knows her stuff. read more

Wallace Volkswagen - Car Dealers Near Me - Stuart, Florida

One of the best dealerships I dealt with when it comes to getting a deal done. Lance the Sales Manager was able to do the deal with me over the phone and didn't play games when it came to numbers. Steve the finance guy kept it an open book with me when it came to finance. Last but not least Mitch was a good salesperson made sure paperwork was completed. Best place to buy a car I was in and out within 45 minutes. Overall they made my experience great here. Definitely recommending friends. Especially after Alex the IT Director for Wallace recommended this place. read more

I had a great experience with the whole team at Stuart of VW. I especially give a lot of credit to Arthur my sales person and the GM Lance . Arthur has many years of experience in the industry with helping trade my previous Kia Seltos in. I felt no pressure buying a vehicle. They were very patient with me picking a particular color, nothing but honesty and the best offer for me. I will always recommend seeing Arthur and the VW of stuart dealership. Thank you I love my new Taos. read more

Wallace Volkswagen - 2023 Toas - Car Dealers Near Me - Stuart, Florida

It was a pleasure shopping at Wallace Volkswagen. Great service was provided in a short time and all that was promised was delivered. Thank AA! read more

I went into trade in my VW jetta since I have been looking at the 2022 Jetta. And this is the 2nd time Sharon assisted me in purchasing my 2nd vehicle. She is honest and not trying to rush the sale to just get it done. Her customer service is exceptional and I honestly wouldn't go any where else to lease or purchase my vehicle. it's definitely worth it. The Finanace Manager Steve works with you on getting the vehicle you want. They treat you like family there. Thank you Sharon and Steve read more

Poor service department. Offered a $29.95 oil change to me via email. I made the appointment, waited over an hour in the waiting room before car was taken, and then was presented with an invoice of $99.95 for the oil change. The service person had no idea of the email that went out (or that's his story.). I feel they run a bait-and switch outfit. read more

I came in yesterday to test drive and take a look. With the help of Aruthur I successfully purchased my new 2023 Volkswagen. I love it so much. He was charismatic, funny and made the process of buying a new car a breeze! I will 100% recommend him to any friend or family member as well as use him again for future purchases. read more

I want to thank Sharon Maximus at Wallace VW, for a job well done. What was quite a surprise was her knowledge on the car's electronics "TAOS". Sharon with her years of experience had my phone married to my new car with what seemed like little effort on her part. Job well done, thank you Sharon read more

My husband and I went in yesterday looking to each lease our own cars. As this was our first time Sharon took the time and went over all of our options. Sharon made the experience wonderful, I'm happy we made the decision of coming to this location. read more

Twice we have taken our 2011 VW Jetta TDI to them for the oil change. We have a warranty, so we have to go to the dealership for oil changes and anything that has to do with the engine or anything that diesel touches. When you pay $100 for an oil change, you expect to get everything checked and topped off that they say comes with it. However, both times they failed to put windshield fluid in it, even though it was completely empty. So I'm going to assume that they failed to check anything else out on the car either. read more

Went to Wallace Volkswagen, had an appointment with Sharon Maximus she was so accommodating. She didn't come on strong and took her time explaining and answering all my questions. Didnt plan on buying a car that day but I did. I brought a Jetta and so glad I did. Sharon, gave me a fair deal and Steve in financing dept was great. Kudos to Wallace Volkswagen for having two exceptional employees. Most definitely Will recommend my friends and family to go to Wallace for their next vehicle purchase. :) read more

Definitely the fastest & easier I've ever financed a car through.. Arthur was nothing short of outstanding. HUGE. plus for me was that he was from Caribbean decent just like my family so it was very easy to feel as ease. He went above & beyond & I GOT THE CAR I WANTED !! Thank you so much for being so kind & patient with myself & my mother. read more

The worst service experience that I have ever had. I showed up for my appointment on time and was told that no appointment for me existed. I showed them my email confirmation with the service advisors name and the time and was told they could not "see" the reservation (?). Then was advised there was nothing they could do and I had to schedule another appointment. Keep in mind this was early in the morning and they were clearly not busy. Very poor customer service and I would not suggest anyone buy a Volkswagen if you're going to be relying on this dealership. read more

If you are looking to get a car please do yourself a favor and contact Ahmed at Wallace Volkswagen. He is very professional and he will get you exactly what you want with a great deal. Great service, 5+ stars. read more

Sharon was the best saleswoman. So sweet, thorough & did what she could to get us the best deal! I recommend using her!

Its funny that my five-star review of Wallace Volkswagen is the first one on this list. My family, friends and business associates are no longer Wallace customers. After failing to fix my 2019 Jetta's infotainment system problems, the Service Manager was overtly rude, condescending, and offended me. I found out yesterday, while pursuing a Safety Recall on my car that my business is no longer welcome at Wallace Volkswagen. They said flat out that they are not interested in my business. Which, I guess given the poor service, I'm OK with. My network of car buyers will vote with our wallets and give someone else the business. A shame, after having bought or leased five new VWs from Wallace. Bye bye... and buyer beware! read more

The customer service at Wallace Volkswagen is exceptional. despite the ease of being able to sell any car right now the staff works with you as much as possible to find a solution and is not pushy for extras and sneaky fees. When you go here ask for Josh McClure, this well mannered young man is an invaluable resource, if you have a question and by some chance he doesn't know it, he knows where to find it. His professionalism and proficiency ensures your well taken care of with your car. read more

Wallace Volkswagen - Car Dealers Near Me - Stuart, Florida