My Service Advisor Heather Semonish is outstanding. I trust her advice and her expertise and professional manner. She thoroughly explains and always explains in detail. Thank you Starling for having a professional and knowledgeable advisor such as Heather Semonish as part of your dealership, she is a true gem!!! read more

Brought truck in for service. Prices are very high, and greedy charges for diagnostic and paying with a credit card. $369 for a battery ? Over $200 to tell me that I have error codes. Which was obvious. Not happy overall. Will not be back. read more

I have used the service department at Starling Buick GMC on several occassions. The service I have received has always been excellent and I will continue to use them to not only service my current car but when the lease expires, I will work with them on a new car to lease. I highly recommend them for all your Buick GMC needs. read more

Excellent professional customer service and probably the biggest selection of GMC TERRAIN and Chevy trucks in Florida.

Every time i come to service my car, it's always freezing cold in here, like you're sitting in a damn icebox

Exceeded expectations in both quality of work and timeliness!! Heather is an outstanding communicator! I highly recommend this dealership for service. read more

They have some good employees like Kyle and Orlando in past. They really act appropriately and offer honesty and transparency. The challenge is leadership and vehicles. Here is a Certified Unit in which a supposed 172 point inspection was completed before adding the Buick Certification, however near dealer nor any ad copy offered the damage. This is more than dent, this is a pierced hood. Proper repair will record on Carfax and also likely preclude the program if completed when owner turned in leased vehicle and paid fee for damage. Highly suggest 3rd party appraisal if out of area, and we would have been repeat buyers. read more

Starling Buick GMC Stuart - Damage on a CERTIFIED unit , including pierced hood - Car Dealers Near Me - Stuart, Florida

Absolutely terrible service. I brought my truck in for service and to have a tire replaced. I called more than a week in advance to report the issue with the tire. I waited more than 3 hours, my truck hadn't moved, and I finally got a hold of a manager for them to take it back to start work on it. Then I'm told they don't have the tire in stock. Absolutely unacceptable. I will not be doing business with this dealer anymore. read more

Buyers Beware!!!!! This dealership sold me a brand new vehicle that has major issues including electrical, paint and brakes.

My experience at Starling Buick GMC Stuart was extremely disappointing and concerning. After visiting three times (02/14, 02/18, and 02/20 of 2026), it became clear to me that there are unprofessional practices being carried out in a way that many customers may not immediately recognize. In my experience, there was a consistent lack of transparency in pricing and financing discussions. During the financing process, Finance Manager Anier Rivero strongly pushed dealership-arranged financing at a higher interest rate, even though I had secured my own lower-rate pre-approval. I was not provided with a clear, detailed side-by-side comparison of total costs. When I attempted to clarify discrepancies in the numbers, General Manager J.C. Prats responded in a dismissive and unprofessional manner, ultimately refusing to continue the transaction and instructing me to leave the dealership. In my opinion, the way pricing and financing were presented lacked honesty and full transparency. The numbers were not clearly broken down, and key details required careful questioning to uncover. Future customers should be extremely cautious when purchasing here. Carefully review every number, every fee, and every financing term before signing anything. Do not rely on verbal explanations alone -- ask for everything in writing and examine it closely. Transparency and professionalism are essential in a car purchase. Unfortunately, that was not my experience at this dealership. read more

The Staff paid attention to details, including customer needs. He even took a picture of us with the car keys in hand!

Arrived ahead of time. Received by Heather. Waited for work to be completed. Done is suggested time with another service needing tp be added. Alignment read more

I drive all the way from Vero Beach to Starling in Stuart for service on my 23 Sierra. Simply because of Adam. He has always treated me with respect and is upfront with everything. Additionally, Starling has the largest inventory with a wide range of trim levels. It's always great to see what's new in the lot while waiting for my service. read more

Starling Buick GMC Stuart - 2023 Sierra SLT - Car Dealers Near Me - Stuart, Florida

They call me up for a tire rotation .. Due on my 2024 Hummer. Was told it was free of. Charge. Got their. Was told by service writher Heather service writher That that service was preformed. Over 3 other times according to my record on their system. !!!!! That the truth was its a $80.00 dollars charge on the services. Tire rotation. !!!! Well I taken the time of work. For this. Was their already. Lets get it done. . I was told that it was over 7000 mile the last time it was done. So idid .. Give them keys when off to sitting area. .. 54 minutes after. You guy's walks in telemetry that he needed my display code to put car in gear to move to get tires rotated. !!!!!! Now I'm lost as to what's going on, plus what's this all about !!!! Ok I give the code. He left. . Now I ask other question with concern about the vehicle Was told this is a. Tire change appointment only. We can't help you with any question other then tire rotation related. !!!! You guy's that read this. You make your decision on what's going on. read more

I purchased my Buick in June 2024 the process was smooth and easy! Then getting my oil changed is even better and Heather has helped me every time and because I purchased the maintainer package my oil changes were FREE! Heather also found coupons if there were ransoming left overs so we didn't pay anything for the first 4 oil changes and to patch my tire that got a nail in it. read more

I made my appointment to have certain items repaired and other fluid flushes. Heather was very professional and kept me informed during the process. Thank you!! read more

No one likes getting their car service. But with these guys is not so bad. I drop it off in the morning. Go about my day. And pick it up in the afternoon Adam text me if there's anything that needs to be done so convenient and nice. read more

Eric, John Hobson & Heather went way out of their way to get me in and taken care of. My experience was top shelf and I thoroughly recommend the team at Starling! read more

Heather in Service is a true professional, and very good to deal with also Bob an exceptional individual

excellent service writer. Comfortable waiting area. Identified areas of work needed.

Brought my Yukon in for its first service and the service team was amazing. They were quick and efficient. Lance my service advisor was great, he took the time to answer questions and troubleshoot a few things for me. They had my car serviced in an hour, all around fantastic experience. read more

Easy, quick service, even though I didn't buy my Buick there. The service rep Heather provided excellent service.

John Hobson at Starling GMC helped me get my dream truck. He truly embodies service with a smile! The process from start to finish was flawless and I was lucky to have John by my side to make sure I got a great deal. Look forward to working with him again! read more

Mixed review here. The good: Mechanical issue appears to have been properly repaired. The bad: Expensive; $200+ just to look; 3% surcharge to pay with a credit card (but that's not disclosed until it's time to pay); dealership quoted $250 for new battery (50% more than AutoZone); and you can only do business with the assigned Service Associate which leads to built-in communication delays while he/she works with other customers. read more

Everything was very smooth from the delivery to the repairs to the pick up. Adam is my starling Buick representative. And does an amazing job taking care of all my needs and for my truck. read more

This dealership is refusing to send my 30% refund back to me for an extended warranty. Had problems from the beginning with this dealership. I had to give one star because that's the lowest. read more

worst place to get your vehicle serviced. recall notice from GM I called Sterling when I received it no call back.. Week later called at eight in the morning to talk to someone once again only could leave a voicemail and wait for a that return I never received. Go to Adam in service told him I needed to schedule for the recall he looks in system tells me it doesn't show a recall procedure just the bulletin that is not completedp . Well I have the notice. Can you call GM and figure this out? No we don't do that... Not including the issues with my DEF system that always seem to disappear when they look at it. and the times, I have overpaid to have an oil change there only to get a truck covered in dust being half the dealership is an open field of dirt.. done with this place! read more

Adam Richey is amazing I will only come to see him for all our service needs!!!! He is professional and super helpful and he is a great asset to the company!!! read more

Selling cars at any dealer is irrelevant because they are new and have warranties and so on. What is truly important is the service department and in my personal experience for a diesel engine it has been a disaster. I had to pay money unnecessarily for something like checking if the windows went down or not. In addition, they could not change the fuel filter among other things. My recommendation is that you do not visit this dealer. It is an abuse and not all people are ignorant in the subject of mechanics, it is just that we lack space and tools. That is why we place our trust in so-called professionals. read more

Starling Buick GMC Stuart - Car Dealers Near Me - Stuart, Florida

Mr John was an amazing sales professional who went over and above to make our experience with buying our truck easy yet enjoyable. His customer service and warm personable attitude alliwed us to feel comfortable doing business with him. We will always ask for him whenever needing help or purchasing another vehicle. read more

Brian and Jorge went above and beyond to beat the competition and get us the best deal on our Yukon XL! Delivered and took care of our old lease for us. Convenient, efficient and none of the bad part of car shopping/purchasing! We are definitely new faithful customers going forward! read more

We worked with Kyle Lemaster in buying a new vehicle, he was helpful and courteous and made the experience easy. these people seem very nice and easy to work with. read more

Mitch did a great job handling the service on my car. I've bought 2 vehicles over the years and have been happy with the experience both times. I like dealing with Leonard. Definitely recommend. read more

When in to look at the new cars, the employees seem tense.The general manager was rude and overly aggressive. People in the waiting area were complaining about long waits and stressd read more

I had such a wonderful experience with the service department of this dealership. Mike C. Was my service advisor. I went in for my engine light and he found some older warranties that I didn't know existed. He ordered a part and fixed the problem completely free of charge because of those warranties and all in a day. Just wonderful! read more

My partner and I drove all the way from Fort Lauderdale looking for our dream truck. When we got to Starling, we were very happy to be told they had exactly what we were looking for. They brought out a GMC Sierra 3500 Ultimate and we fell in love. The interior was amazing, the features were amazing, and the power is exactly what we need to pull our 40-foot RV. Our sales consultant Brahim made the whole experience wonderful. Starling is unlike any dealership we've ever dealt with. they genuinely put the customer first. read more

Heather has definitely restored some faith into the Stuart dealership. She went out of her way to make time happen for truck to be sorted out when chances we're it couldn't be done that day read more

Great experience with service department. Had oil/rotation and recall services performed. Everything was completed on time and advisor was attentive and responsive throughout process. read more

I had a great experience with the service department. The staff was attentive, and they provided excellent service. My car was completed with a quick turnaround, and the whole process was hassle-free. Highly recommend! read more

My experience so far with starling I bought my first ever big purchase/ my dream purchase of a car being a 2018 Subaru wrx premium with 64 thousand miles on it. Straight off the lot the premium sound system doesn't work, it's after hours so I'll have to come back in the next day or two , i drive it for a week and half or so maybe longer cause the sounds not super important to me right then, I call them they say they will cover it but on my way to bringing it in my AC is going out in the car.( awful to hear I just got done driving a truck with no AC for 3 years ) My first experience with a service tech is met with blatant disrespect in the form of being passive aggressive and then eventually everything goes through and they hold the car and say they will run the tests to see what's going on, it's there for the day and when I come to get it they say they didn't put the sound system on the work order so I'll have to bring it back but they recharged my ac and put dye in the system to find the problem so Ide need to come back later but they also tell me they are certain it's the evaporator. a couple days later check engine light comes on I bring it to orielys an they tell me it's the oxygen sensor , I call them voicing my opinion on how I'm upset with so many problems arising when I had just bought this car FOR reliability which was stressed to me along with features that don't even work they tell me to bring it back so I do, at this point feeling awful about my decision and feeling like ive been taken advantage of. Molly the used auto manager and two other higher managers maybe having a heart or just being tired of me coming back so much decide that for all my problems on they car they will cover it out of pocket, with warranty they cover 75% usually and you cover the rest I'm very happy as one would be to know they are going to take care of me for the car they JUST sold me. I leave the car and offer to give them orileys code sheet for the sensor which they say they don't need, before I leave I go over this list of things being start to finish 1.Oxygen sensor bank 1 sensor 2 2. Windshield wiper fluid leak 3. Possible coolant leak 4. Premium sound system not working 5. Evaporator replacement needed ITS IN THEIR SHOP FOR 6 DAYS before I receive my first real update stating they have the parts on order and it could be possibly done Friday when the parts get in but i should expect for Monday. on a call just before they also told me that my sound system wires are cut and they had no knowledge of that being the case before it left the lot, basically saying your SOL we didn't do it. Finally I pick up my car Monday evaporator done and ac working, 10 DAYS AFTER I HAD DROPPED IT OFF, drive it for one night and a check engine light comes on again. so back to orielys I go cause at this point I don't feel like starling is doing me justice in the service since I've been back so many times and want a second opinion, low and behold the same code comes back showing for the oxygen sensor bank 1 sensor 2 They had my car for 10 days and didn't do the oxygen sensor which is about at most in a tough life for a sensor a 5 hour job. I bring it back now just furious with it all and I spoke to a higher service manager under the impression this would be taken care of for me same as it should have been when it was in the shop for 10 days he tells me " I don't see the oxygen sensor on the work order but I'll get it figured out for you" it stays for two days in their shop again before they tell me " the sensor is not covered under our warranty, labor and parts will cost you 900$" and they wouldn't give me a work order in writing or print for that when I asked . the part at most is 150$ anywhere online and even if it's a 5 hour job your telling me your labor charge is 150+ an hour ?!?! On top of that I just bought this car from you and it's been in your shop more time then I've been behind the wheel !! I do feel like some people here really did their best to help me like Molly who when my car was in shop for so long so nicely let me hold onto a loaner for longer then I should have, but in the end the negatives here heavily outweigh the positives when it comes to buying a used car from starling Buick GMC Stuart. Atleast in my experience here. read more