Humberto was amazing very professional, helpful, friendly. He answered all my questions and made sure I felt comfortable. Excellent customer service! I would definitely recommend him to anyone looking for a car. read more

Was in dire need of a new truck and the service there was absolutely outstanding my car salesman Humberto went above and beyond and spent all day basically for two days with me trying to find the right truck and I couldn't be happier with how it ended. read more

Coming to this dealership has been frustrating from the start. It would be nice if customers didn't feel like they were being misled or given inaccurate information when making major purchases. There needs to be more accountability. I purchased my used Jeep Wrangler about a year and a half ago and also purchased an extended warranty that was clearly explained to include service coverage so I would not be paying out-of-pocket. At the time of purchase, I specifically confirmed that I could go to any Wallace dealership for basic services like oil changes and tire rotations. I was told absolutely yes -- the only exception being if there was a vehicle issue that required a Jeep dealership, which is completely understandable. I live next to Wallace Hyundai, while the Jeep location is 30 minutes away on a good traffic day -- and anyone who drives U.S. Route 1 knows that's not always predictable. A few months after purchasing the vehicle, the check engine light came on. While diagnosing that issue, I was told I needed four new tires. This made absolutely no sense considering I had just purchased the vehicle and work from home, so my mileage is very low. I declined the tires and discussed it with my husband, who works on million-dollar Dassault Falcon jets -- the same type owned by Taylor Swift and formerly by Jimmy Buffett. Needless to say, he knows what he's looking at. He confirmed I only needed two tires, and even that was not urgent. After raising the concern with customer service, I ultimately received two new tires at no charge. However, when I later asked the original service advisor why I was told I needed four tires but only given two, there was no explanation -- just silence. The next issue involved trying to schedule routine service. I requested to book my oil change and tire rotation at Wallace Hyundai, since I had been told I could go to any Wallace dealership for basic service. After calling twice, I was then told I could only go to the Jeep dealership -- which directly contradicts what I was told at the time of purchase. When I went to the Jeep dealership for service, I thankfully had a different advisor who was professional and helpful. On a prior visit, I had asked for a simple oil change reminder sticker to be placed on the windshield since I don't drive often. The previous advisor refused and told me to "just check the percentage on the screen." This time, the new advisor couldn't believe I had been denied something so basic and placed the reminder sticker on the vehicle himself. I also attempted to speak with management regarding the conflicting information about where I could service my vehicle, but that concern was essentially brushed aside. At this point, it feels like there is no accountability within the building. When customers raise valid concerns, they should not feel dismissed. Moving forward, I will be taking matters into my own hands and changing my warranty coverage to one that allows me to service my vehicle at any Jeep dealership without confusion or contradiction. I simply expect transparency, consistency, and honesty -- especially when making a major purchase. read more

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Starts with wallace chevrolet, put a 2023 suburban as a loss at 22,000 miles after left in middle of road with truck that wouldnt go into neutral after stalling at a light ,traded for top of the line rubicon 4x4 4 door which engine blew at 44,000 miles new engine with less than 5,000 miles has been back for oil pressure issues multiple times and is there for oil pump. Has paint bubbles also whice i was told will take 2 months to fix and told no loaner car available with body work. Needless to say its last car I will ever buy from wallace. At over 1,000 a month to sit there is out of this world !!! First off george in service is a joke! Colin is the first one that has been straight with me even if its not what I want to hear at least he is straight with me and keeps me up to date with whats going on. Will let you know more as it comes. read more

They really need to hire better managers. All the Wallace dealerships are a joke. Don't purchase from any Wallace Dealership, they will ignore all the problems you have with the overpriced junk they peddle read more

Hello Mr. Wallace, We have known each other for over 30 years, and during that time, my family and friends have purchased vehicles from your dealerships in South Florida for the better part of three decades. Recently, I purchased a Cadillac from AutoNation on 45th Street in West Palm Beach and had a wonderful experience. I've shared my experience on Google and Yelp, where I have over 635,000 followers. I'd like to bring to your attention a recent experience I had at your Wallace Jeep location in Stuart. I drove an hour and a half to meet with one of your salespeople who had quoted me via text on my trade-in. I agreed to the deal, and he asked me to come in immediately. Unfortunately, when I arrived, he hadn't secured approval for the trade-in offer. The biggest disappointment was dealing with your sales manager, Tony N. After an hour of small talk, he walked away, promising to see what he could do. Thirty minutes later, he sent the salesperson back to tell me there was nothing he could do to honor their initial offer. Tony didn't even have the courtesy to speak to me himself or say goodbye. In total, I spent over six hours at your dealership that day. That evening, I called back ready to buy the vehicle at their asking price, only to be told it had just been sold to another customer. Ironically, the salesperson called me today to say the other deal fell through and asked how he could earn my business on that same vehicle. Frankly, Mr. Wallace, you and your team should be ashamed to have these two individuals representing your name. Their dishonesty and typical "used car salesman" antics were truly disappointing. After that experience, I went on to buy another Cadillac at AutoNation in West Palm Beach, and I'm glad I did. Please, I urge you to look into your Stuart location and ensure your team is upholding the reputation you've worked so hard to build. Tony did your empire no justice--I'm actually embarrassed for you. I wish you all the best, but I wanted to share this experience directly with you. All the respect to you, Mr. Wallace. Gregory G. read more

Wallace Chrysler Dodge Jeep Ram - A location I regret visiting : Wallace Jeep in Stuart. Hopefully they will fix the specific issue. - Car Dealers Near Me - Stuart, Florida

Follow up......since my terrible experience with buying my used Ford F-150 from Wallace regarding the condition of the tires on the truck and the terrible way I was treated when I went back to get the tires replaced, Ross the service manager reached out and wanted more information on what had happened. After explaining everything, the ONLY thing he said was well your first oil change is on us because you bought the vehicle here and if you come back another time, that oil change is also on us. I have the maintenance plan so oil changes are included. So, basically Ross did NOTHING for me. Again, they made a sale so they didn't care. My salesperson Jeff was awesome and reached out to me and apologized to me and said they offered to give me 175 dollars for the defective tire. I guess since I paid $700 for four new tires something is better than nothing. I called back to Ross numerous times about my oil changes and left messages and NEVER got a call back. Only person who reached out was Jeff. After all this, Jeff gets five stars but EVERYONE else gets ZERO stars. read more

Wallace Chrysler Dodge Jeep Ram - Front passenger tire - Car Dealers Near Me - Stuart, Florida

Where to begin. First, when ordering my dream car I stated I do not want any chrome, I'd like all emblems and otherwise what would be chrome to be in black. The salesperson said he understood. When I went to sign the order contract I asked again, there will be no chrome, correct? He said yes, see I put Mopar black package. With that, I signed. 5 months later my car was delivered with chrome. I was extremely displeased. I was told my salesman that helped me no longer worked there. I was told because I signed the order contract there was nothing they were willing to do about it. I told them the discussion with the salesman I originally spoke to and what he said about the Mopar black package. They said, no that isn't what that means. (Like I'm supposed to know their car terminology.) They were unwilling to fix what their salesman did wrong and forced a car on me I didn't want because I signed the order contract. Fast forward to bringing my car in for recall service. I dropped my car in the morning after being told it would take roughly an hour. The service advisor says I'll get a call by 2:30 because I could not wait. At 3:30 I keep getting a voicemail. I called and finally spoke to a service advisor, not the one I saw in the AM, I am told they can't get to my car today and they want to keep it or reschedule. Seriously? My friend brought his car in for recall. The service advisor said they will call when it was ready. There was no call. My friend called to check on it and was told the service department was closed and he could not pick up his car until the next day, leaving him without his car. So they kept his car without calling him or asking him. Complaining to this dealership falls on deaf ears, nobody cares and nobody sincerely wants to help but, they are more than happy to charge your credit card, that part is very efficient. This is a pattern with this dealership. It has made owning a car I saved for years and years to get, a nightmare to own. I will not be returning. Anyone reading this, buyer beware. A failure from start to finish. I'm taking my business where I'm appreciated and getting rid of this car. Thanks for the nightmare. read more

I had been working with Jay over the phone and nothing was able to get done. Nothing was able to get it approved which is fine. A week later Dan (Sales Manager) called me and asked me to come on in. I had an appointment at another dealer but I decided to go and let them work on it again. And again, a deal couldn't get done. All that is fine, because my situation was pretty tough, I get it, but when I started to get the denial letters I noticed that after my negative equity they where trying to get 70k for a Ram Bighorn with my issue. Online they had the truck listed with all the insensitive's at 35k. I understand that not everyone qualifies for all insensitive's but 70k, wow! No wonder why it didn't get approved. A couple things here after thinking about it. I never saw anything in front of me. I asked multiple times but they literally said "Trust Me". I know I should have pushed more, but I was exhausted from work and what not. 2, this dealer has so many sales people walking around it was uncomfortable. "Sharks" I'm sure a lot of people have had a great experience and I'm sure if my situation was different I would've as well. But, they felt the need to take advantage of me. Good Luck!! Update!! You guys responded to the message but have not reached out. The letters are rolling in and I now see what you guys were trying to pool. 20k over value for a Base Ram!! Yes our negative equity is terrible, but all the "Rebates" should have helped to offset. Make sure you tell them you want to see the numbers,I asked multiple times and no one there ever produced them. read more

Very poor customer service. Has gotten worse through the years. It's like no one is running the place. It needs to expand because Stuart has grown and they have not. Tried calling one morning. No one answered the phone, this went on for 30 minutes so I gave up. Drove down to the dealership to make appointment. Wow. read more

Jesús was very welcoming & his integrity goes beyond his call of duty. He takes his time to make sure you are comfortable with your decision making of a vehicle. Answer all your questions with such patience. He is very knowledgeable in his craft . Great personality. As nervous as I was & not sure if I was making the right decision of purchasing a new vehicle he was there from beginning to end with no hesitation . Great guy. !!!!!!!!! read more

I've been a loyal customer of Wallace RAM in Stuart for years, spending thousands of dollars on parts over time. Unfortunately, my recent experience with their online parts department was a major disappointment. I placed an order online for pickup, paid in full, and expected the usual smooth process. Instead, my order was abruptly canceled because Wallace RAM no longer allows online orders for local pickup--despite still having a clear "for pickup" option on their website. To make matters worse, the only option they now offer is shipping--at an additional cost. I was told that if I want to pick up parts in person, I need to order at the counter, which usually comes with a higher price and is far less convenient. After all these years of supporting their business, I expected better. They said my credit card would be refunded "in a few days" rather than immediately, which is also frustrating when the cancellation wasn't my fault. It's disappointing to see a dealership in such a large market dismiss the needs of local, loyal customers. If they no longer offer pickup, that should be clearly stated upfront on the website to avoid wasting people's time. Sadly, I'll be taking my business elsewhere from now on. read more

Johnathan was so helpful and nice! He helped us get two new cars for our trade in and made the process at Wallace Ram easy! Will be back.

These people will play a dirty trick on you! I offered them a good cash deal on a certified used jeep they had for my son and after all the hard times, mind games, difficult experiences, and unprofessional negotiations... I came to a verbal agreement with one of the salesmen who called me accepting my offer. I moved my family and business schedules around, called my insurance to insure the jeep, and planned everything to make a 2+ hour trip... and at the last minute they sent a text apologizing that the dealership owner wouldn't accept my offer which I found very strange and unprofessional because they were the ones who called me to accept my offer. I recommend that the first time you see that they want to play with the negotiation, you run away and let that car go. Do your business with truly professional people. NOTE: I don't want an apology from anyone at this dealership, learn to be professional, there is the internet and bad reviews from real people are forever. read more

Wallace Chrysler Dodge Jeep Ram - Car Dealers Near Me - Stuart, Florida

Had an absolutely fantastic experience with Ethan Tullidge while shopping for a car for my mother-in-law. He understood the exact concerns we had in finding the right car. He was thorough in his communication as we went through the process and attentive to every request or question we had. I highly recommend Ethan and the rest of the group at Wallace Chrysler Jeep Dodge Ram. read more

Wallace Chrysler Dodge Jeep Ram - Car Dealers Near Me - Stuart, Florida

I always liked working with Don until I had problems with my truck. Then the guy makes me out to be like I'm the bad guy because they give me back my truck with no improvement after swapping out the torque converter. And so unprofessional told me on phone I saw the lousy review you gave me and gets all pissy. Take your truck somewhere else. Well I guess you get lousy review..... 8am appt because I knew had torque converter or valve body issue. 9am go check out bay where truck is hang out and no one around. 930 am Finally ask Don what's happening since my truck is just sitting there.... it's the torque converter. Other people might have to go to work too maybe that's why they have an 8am. Schedule torque converter for another day. I'll get someone to patch that tire right away. 1145 I finally get truck back $51 to patch tire over 4 hours after getting there. Next time back, they swap torque converter, pull out of dealership and first/ second gear still has hesitant hiccup jerky transmission. Call Don to have him tell me this is normal on a cold start even though the vehicle never did it for first 30000 miles. Then he gets all pissy about me asking if they took it for a test drive and the bad review and doesn't want to deal with me. Garbage people! Try somewhere else. read more

Worst car experience I have ever had. I have been buying cars for 30 years too! Agreed in writing to a price and when I pressed to get the final paperwork they had changed the totals. Very sneaky. Gary is a new sales person so not sure he realizes who he works for but even he didn't have the decency to call me live and explain or apologize. Avoid this dealer read more

I really appreciated working with the salesman, Jose. He went above and beyond to help me locate the right vehicle. In the end, I did not purchase the vehicle I was seriously considering. Unfortunately, I felt pressured by the management and even the finance people. They seemed to care mostly about selling A car, not the RIGHT car. And when I asked for the vehicle to be detailed, offering to pick it up the next day, they insisted on rushing their work and it was clearly not up to my standards. Maybe not a big deal, but again, sent the message that they cared more about closing the deal and less about putting customer needs first. I will still try to buy from Jose as he clearly made every attempt to listen to my concerns and not attempt to push me into the wrong vehicle. His diligence is the reason I got as far along in the process as I did. Ultimately, the high pressure antics from other staff was a turn off. Other than that, the dealership seems to have a smooth process and I would recommend them. Ask for Jose! read more

Today I had the pleasure of working with Jon and Wallace Jeep in Stuart. He has totally won my business for the future! From start to finish Jon took his time and understood my needs and wants. I don't feel like he wasted a second of my time. He gave me multiple options. Never once did I feel pressured or uncomfortable. I felt I could trust Jon to lead me in the right direction. I went in to just LOOK at a gladiator and I ended up leasing one. Wallace you have an excellent employee that I can't wait to work with again when it's time. Thank you for such a pleasant experience. read more

Bad customer service , bad people relationship and retaining a customer base , now days thats the trend in , you pay for a service regardless how many times you call , you email , you leave a message that was never answered not even as a courtesy . This dealer excels on that don't care , don't call back , no feedbacks but charges like they did . The worse in the treasure coast , customer service sucks . read more

I've always dreaded working with car salesmen, but this dealership has completely changed my opinion and blown me away. My sales guy Jeff B. was incredible. Great deal, honest and no BS. He personally delivered my car to my home and paperwork took less than 10 minutes. I HIGHlY recommend! I will be a customer again! read more

Wallace Chrysler Dodge Jeep Ram - Car Dealers Near Me - Stuart, Florida

Crystal, helped me out a lot. I called because my credit was not all that great great & I needed a vehicle for work, she said don't worry about it she will set me up with her team members and I will be driving home in a vehicle that same day . I got my car and i am back to work! God bless you always Thank you! read more

Clear and easy purchase through the parts department on a hard to find HCU for Ram 3500 truck. My local dealer was price gouging and could t get it for weeks. Thanks for making it easy to do business with you. read more

Jay was amazing! I would recommend him and Wallace every time!! He was professional!!

Wallace Ram was great to work with. Fair price on my trade-in (F150) and bought a new1500 4x4. Very thorough from start to finish. Jesus and Dominic in Sales were great to deal with. Honest and not pushy. Aida made the financing process very smooth. My wife bought a Volvo from Wallace a couple years ago. We would go back to Wallace for the next purchase read more

Wallace Chrysler Dodge Jeep Ram - Car Dealers Near Me - Stuart, Florida

Took my car in for service here & my car was back in the shop 5 days later! DO NOT bring your car here to get serviced! I always take my car to a specific dealership to get my oil change, tires rotation, etc. done. This time I chose to go to Stuart as it was closer to my second home and I wanted to finally give them a try... Biggest mistake ever!! Dropped my car off on Wednesday August 7th, it was not ready to be Picked my car up until Monday August 12th. I asked them to do an oil change tire rotation, multi point check, & replace my spark plugs. They called after dropping it off and told me my motor mounts were out and I needed new ones and they said my water pump had a slight leak so I approved that, they also said I needed a flush on my car so I approved that as well since my car is a bit over 100k. When I picked my car up on Monday August 12th in the afternoon - it was over $1100 of work. BY SATURDAY August 17th when I arrived to the keys with my dogs in tow my car was shaking, battery on the Fritz, and engine misfiring. Check Engine light came on and the Auto on/off switch said it was no longer working..... I called the normal dealership that I take my car to - Spitzer Dodge Jeep Ram and got my car in that day.... TELL ME HOWWWWWWW with less than 300 MILES of driving I now have two cylinoids? out, a new flush is needed, they have parts they have to order to be approved and over $1000 of work that needs to be done to my car!! The Mechanics said they have NO IDEA what this dealership did to my car because SO MANY THINGS WERE COMING UP IN THEIR DIAGNOSTIC! It took them a WEEK to figure out what exactly they needed to order..... NOW I HAVE TO USE MY LIFE TIME WARRANTY to order the parts that got screwed up due to what ever these mechanics did! I have owned this car since it was at 0 miles! When the customer care person called on Tuesday of last week, I told her what happened and that I was still waiting to hear back about the diagnostic and she said that she would let the manager know. I have yet to hear anything from them. It is now August 29th, they don't know when my parts will be in and I am stranded without a vehicle to get back home. I am now 3 hours away and dont know when I will get back home!!!!! I am BEYOND frustrated and will NEVER go back here. I left a message for Brian the Manager of the Service Department days ago and have still yet to hear back. read more

Wow! What an incredible experience. Our sales associate Jay was phenomenal at his job and such a kind/patient human being. He went above and beyond to get us the best deal possible, answered all of our questions, and was very knowledgeable. His experience really showed in his work and I am so grateful I got to work with him. He got us a great deal on our dream car. Highly recommend this dealership & shout out to Jay! Dameko in finance was such a pleasure to close the deal with. He is so funny, kind, honest, and real. Just the cherry on the top of an excellent experience. Especially when purchasing a vehicle! They took the stress out of it which is very rare. Thanks guys!! read more

Jeff was awesome! He got me the deal I wanted!!! Everything worked out perfectly Merry Christmas Jeff everything worked out perfectly read more

Wallace Chrysler Dodge Jeep Ram - Car Dealers Near Me - Stuart, Florida

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We had an amazing experience at Wallace Jeep! Jay Patterson was our salesman Ieda Jay and Houston are all awesome read more

I usually dread or should I say, hate buying a new vehicle, and all the predictable salesman and manager antics. My purchase at Wallace was not completely seamless and without some back and forth negotiation, but the professionalism and courtesy I was given by my Salesman Jeff B was really great. Houston the Manager was great too as well as Damiko the financial guy. They are also upfront about their dealership fee, registration, titling, etc. Those fees on my purchase were $1,432 less than a large competitor I had visited. The show room is small in comparison to the big dealers, but it has a family business kind of feel to it. Purchased a 2024 Rubicon X Package. Will absolutely recommend them to friends. read more

I went in to get a noise diagnosed coming from my rear end, The service advisor with the beard and southern accent (forgot his name), made me sound like an idiot and told me I didn't know or understand what I was talking about. I told him I've already had it looked at and it wasn't my tires, he continued to tell me i didn't know what I was talking about, probably because I'm a woman. This service department is extremely unprofessional, I went to Northlake Napleton Jeep and they took my car in no questions asked, and it turned out to be my rear end, NOT MY TIRES. Super disrespectful and unprofessional service department, I recommend taking it somewhere else. read more

I brought my car there 2022 Dodge charger RT and both servicemen told me that I went through a puddle 2 feet high and it sucked up water in my motor and I need to spend $13,000 and use my insurance company. They took my air filter off and show me a little brown spot, they said it went through the valves in the cylinder and blew it up. I took it out of there and brought it to Arrigo. They took it apart and it was a bad bearing.so stay the hell away from Keith and all the service manager they are in commision that is such bad business how dare you tell me I drove through a 3 ft puddle and I baby my car would never drive through a 2 ft puddle idiots read more

Jeff Bamond sold me amazing and beautiful 4x4 Ram this morning. Many a sales person has tried and failed where he succeeded! I recommend him for salesman of the month read more

I had a very positive experience securing a new car last week--so much so that I feel compelled to leave a review. I started working with Steve Frances back in August when we built and ordered a 2024 Jeep Wrangler Sahara. The UAW went on strike shortly after I ordered the vehicle and it became evident that I wouldn't get the Wrangler in a timely manner. I visited the store three times in three months. Each time Steve gave me his undivided attention. He was knowledgeable, kind, and patient--answered each one of my many questions! I came in pretty set on what I wanted but Steve, being an exceptional listener, helped me land on what I actually wanted. I am really enjoying my new 2024 Jeep Wrangler High Altitude 4xe. Thank you, Steve, for your guidance, time, and expertise. Thank you Eddie, Tony, Aida, Houston, and team for your help and support! read more

Wallace Chrysler Dodge Jeep Ram - Car Dealers Near Me - Stuart, Florida

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Today I purchased jeep Grand Cherokee from Wallace Jeep in Stuart Jesus Vergara JVergara.09@gmail.com was our salesman he was very knowledgeable of all the cars/jeeps on the lot. He did not pressure us at all. We test drove several to be sure of the vehicle comfort. After purchasing the car he took all the time we needed to explain the dash panel etc. I would highly recommend Jesus when searching for a new car/jeep very nice, kind no pressure at all. Everyone to include Houston Arruda & Tony the sales managers were also very kind, the customer service was by far the best we have ever encountered in a car dealership. read more

IF I COULD GIVE 0 STARS I WOULD HAVE. ABSOLUTELY UNACCEPTABLE SERVICE!! This was my first and last visit ever going to WALLACE Jeeps, I am extremely disgusted and disappointed in the way I was treated. The people working in service including George treated myself as I was stupid and did not understand. Secondly, there was a COMPLETE lack of communication. I called every day over 20 times just trying to figure out what is wrong with my car, how long it will take, and how much it will cost me; following along with that a complete over charge. No communication leading to me and my family getting frustrated every day dealing with this problem. When I finally receive my car back I come to be in complete shock finding a DEAD GRASSHOPPER in my car. Some may say over reaction however, I just wanted my car to be taken care of with some sort of care. DISAPPOINTED. DISGUSTED. UNACCEPTABLE. Save yourself the time and aggravation and visit another service center. read more

We are on our 4th vehicle with these guys. Straight shooters, knowledgeable and not pushy. Highly recommend them

Jay was amazing at helping me find the right vehicle. The entire team was polite and welcoming. Marjorie even sent a follow up text. Thank you again Jay! read more

Had a great experience with Jay Patterson! He was a pleasure to work with and got me in my dream car! Highly recommend!!

A great group to work with. Jada Patterson my sales person was fantastic as was Tony the sales manager.