1. Johnson Honda of Stuart

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Stuart, FL

Johnson Honda of Stuart

3.3 (93 reviews)
Open • 9:00 am - 8:00 pm

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Services - Johnson Honda of Stuart

Auto brake repair

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Auto HVAC repair

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Cathy S.

Overall very professional experience from the salesman Jacob, to the sales manager, to finally the finance manager Roy.

This is the cargo area that they told me they detailed
Jill K.

This Honda dealership vacillates between fabulous and disappointing. I have purchased multiple cars through them because their customer service was so good. The last purchase was a couple of months ago and it was a used car that was not clean. Yesterday I brought it back to the dealership asking for a detailing and they told me they would detail it. Obviously, they did not do anything other than wash it because they were still sand on the floor and obvious dirt from the previous owner on the elbow rest. I would have preferred them to tell me they are not going to detail it that to tell me, they actually did it, but they did not. Disappointing

20K on top of MSRP OUTRAGEOUS so called market adjustments and on top of it, very rude and dismissal sales people, got out of there very fast and i would not step in this business again. its like they want u to pay BMW OR AUDI price for a honda civic, they are out of their mind

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28 days ago

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11 days ago

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5 months ago

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4 months ago

Fantastic service! Carlos & Barbara listened, worked with me and for me to get me the best deal!

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1 year ago

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6 months ago

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9 months ago

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7 months ago

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2 years ago

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1 year ago

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10 months ago

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2 years ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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3 years ago

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2 years ago

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5 years ago

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4 years ago

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6 years ago

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3 years ago

This place does good work and I feel it is an honest business run with integrity. That's my experience anyway

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4 years ago

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3 years ago

My husband and I just had a wonderful experience with Melissa and Barbara. No pressure , informative and very knowledgeable.

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3 years ago

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7 years ago

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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6 years ago

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3 years ago

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13 years ago

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6 years ago

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Page 1 of 3

Ask the Community - Johnson Honda of Stuart

Review Highlights - Johnson Honda of Stuart

“Brad Epstein, Hugh Jackson, and Rick 'no' Fuss made the purchase of the new vehicle pleasant and smooth”

Mentioned in 3 reviews

Read more highlights

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Audi Stuart

Audi Stuart

(49 reviews)

If this were only about customer service it would be a five star review, even after what I went…read morethrough with my repair. Kristine, my service rep was a delight, even when she had to keep giving me bad news about my repair. Bad things happen and it happened with my repair, not really the fault of the dealership. My car was finally repaired and I don't think if fair to complain about the dealership. My issue is with the loaner car I was given to use. The dealership was out of loaners so I got "fixed up" with one from Enterprise. To make a long story short, I was told I could buy the insurance for $29.99. The agent thought I would have the car for one day, so that was the figure I was quoted. The repair took much longer. Enterprise called me to ask why I still had the car and to remind me I was being charged $29.99 per day. I texted Kristine and told her of what they had said. She got back to me and said that she was getting me a dealer owned loaner and that her manager said I would not be charged for any additional insurance. I ended up being charged $232.92 by Enterprise. Trying to talk to them have proved fruitless. My gripe is that I have contacted Kristine on multiple occasions and she has promised me she would contact the Enterprise manager and see what could be done. I have never heard back from her. In addition, her managers promise of not incurring further charges has ended up as not being true. I bought my Audi from Audi Stuart and love the car. I had a factory covered repair that turned into a nightmare, but would still give them my business. What I will do is be very careful in trusting what someone tells me without some way of knowing it will be backed up. Not just what I want to hear.

Have used the dealership for my prepaid maintenance. The people and the work are ok. What's not…read moreok is that they try to sell services above the maintenance recommended by the manufacturer (and above the prepaid maintenance plan). To add insult to injury, they add a 3% surcharge to credit card payments.

INFINITI Stuart

INFINITI Stuart

(78 reviews)

This is my third dealing with the service department and it has been a fantastic experience as…read morealways. I use to take my car to the West Palm Infiniti but they have always been to busy or not that helpful with my issues when I bring it in so once Stuart opened I wanted to try it out. Chad is the head service guy there and always very polite and very helpful. I had some issues with minor things with my car and brake work that needed to be done. I called ahead to schedule a drop off and they were waiting when I got there. Went over all the details and they said it would be no issue and keep me up to date on the progress. This included calls from Chad each day letting me know the progress of the repair and asking if he needed to look at anything else while they had it. So overall they are going out of there way to make your experience the best possible and not to mention once I got the car back it was better than I could have expected. Overall excellent customer service and even though my car runs great I know where I will turn if anything happens. Highly recommend and even have had my parents go there with their Infiniti and have had the same experience as well.

From start to finish, my experience at this dealership was excellent. Lauren, Dan, Jennifer, and my…read morefinance representative Mike all went above and beyond to help me get into a preowned vehicle. They worked very hard and made the entire process smooth and stress-free. What really stood out was how welcoming they were--they truly made me feel at home. I highly recommend this dealership to anyone looking for great service and a great team." from joe cathy & gabby we brought the bmw 430i & infiniti QX80

Wallace Hyundai-Stuart

Wallace Hyundai-Stuart

(144 reviews)

Bottom line Wallace didn't waste my time! I've been looking for a car for my son. I went through…read moreTruecar got a few offers, went to Napelton hyundai which is closer to my home. ( they wanted to play what can I do to get you into this car today?) well how about DONT WASTE MY TIME!! I called Wallace because during Covid they helped me buy my Tuscon. Don't get me started about buying a car during Covid! Anyway Dev answered the phone took my information of what I was looking for. Brandon the manager called me back and gave me the bottom line in about 30 minutes. Since id already been getting quotes from truecar I was impressed by how quickly and efficiently he responded. Napelton the next day was rude about my quote saying they needed to see it in writing. Jason wilichinsky my salesman at Wallace made sure the entire buying process went smoothly. Ty Wallace you did it again!

I have been calling the finance department and leaving numerous messages for a call back, since…read morenobody ever answers that department, for the past two weeks. For some reason, I am unable to get a return call about my extended warranty. I deliberately did not purchase my new Hyundai from that location this time, for this very reason. I originally had a very good experience when I purchased my former Hyundai from them and no longer feel the same. This isn't rocket science, you are losing business every time this poor customer experience happens. You can do better Wallace, surely you can do better!

Wallace Kia

Wallace Kia

(62 reviews)

December 2020- Went car shopping just to look I got in contact with Captain Mo. He was fantastic…read moreand knowledgeable I didn't feel pressured at all. Most car salesmen I feel like they are like sharks and very pushy so glad I didn't get that here. I left the dealership knowing what car I wanted when the time was right. Fast forward a few weeks and my car decided to stop working... now was the time for Captain Mike Mo Ashley to work his magic! We called he had 1 telluride left and that baby was mine. We went in the following day and leased it. It was a effortless process and loved getting to know Mike during this time. Very personable i highly recommend him to anyone who needs a car! September 2024- My lease was up and the decision was to turn in my car, buy my car or buy another. We went back to Captain Mo he let me test drive a few cars of my choice. We ended up buying my trusty 2022 telluride! The whole process was absolutely fantastic from start to finish. I am a mom of 3 littles under 5 and my car needed to be certified but the day we bought the service department didn't have time. Captain Mo picked up my car and took it for the day while the service department did what was needed. I truly appreciated that, NO way would I have been able to sit at the dealership with all 3 kids during the certification. He then delivered it to me! Talk about FANTASTIC service. Cannot recommend him enough. He's so personable and truly looks out for your best interests.

I don't typically leave negative reviews, and I understand that service departments are busy and…read moreunexpected issues can be difficult to diagnose. However, after this experience, I feel it's important to share what happened so others can make an informed decision. I have been a customer of this dealership for more than seven years, which makes this experience especially disappointing. I initially brought my vehicle in after receiving a transmission-related error code while driving. When I called to schedule an appointment, I was told the next available appointment was about four weeks away. While that was disappointing, I understood. I was advised to leave the vehicle as an "emergency" drop-off so that if they finished other vehicles early, they could work mine into the schedule. I left my vehicle there from Thursday until Tuesday without receiving any updates. I called several times, but my service advisor never returned my calls. I eventually drove to the dealership in person, only to be told they hadn't looked at the vehicle yet. I understand that schedules change, but a simple phone call explaining there was no update would have been appreciated. A few days later, I was told they had test-driven the vehicle but could not duplicate the transmission error, so they couldn't determine the cause. I accepted that explanation and picked up my vehicle. Less than 30 miles later, the exact same transmission error appeared again. I immediately returned to the dealership and specifically asked that the vehicle be driven long enough to recreate the issue. The service manager assured me that he would personally take it on an extended test drive because he didn't want to pull a technician away from the shop for that long. He also told me my vehicle would be moved to the top of the list since this was my second visit for the same unresolved problem. After another five days with almost no communication despite my repeated calls, I finally received a call explaining that they still could not duplicate the transmission problem but had identified other repairs. After discussing those findings, I authorized approximately $2,000 in repairs. The next day I was told the vehicle was ready. Once again, I drove less than 30 miles before the exact same transmission error returned. I immediately brought the vehicle back and asked the service manager whether he had personally performed the extended test drive he had promised. His response was that he "didn't have time." At that point, he offered me a courtesy vehicle, which I appreciated. Since I had access to another vehicle for a few days, I chose not to take it because I didn't want to use dealership resources unless absolutely necessary. Unfortunately, the communication problems continued. After several more days with little to no updates, I returned to the dealership and requested my keys. Rather than working toward a solution, the interaction became confrontational and filled with excuses. In total, the dealership had my vehicle for more than three weeks. Throughout that time, communication was consistently poor, phone calls were rarely returned, promises were not kept, and the original transmission problem was never resolved. Despite spending approximately $4,000 on repairs during this process, I left with the same issue that brought me in. I recognize that intermittent problems can be difficult to diagnose, and I don't expect miracles. What I do expect is honest communication, follow-through on commitments, and respect for a customer's time. Those are the areas where this experience fell well short. After more than seven years as a loyal customer, this experience has unfortunately caused me to lose confidence in this dealership. I sincerely hope they improve their communication and customer service because no customer should have to invest this much time, money, and patience only to leave with the same unresolved problem.

Johnson Honda of Stuart - autorepair - Updated October 2026

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