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    INFINITI Stuart

    2.7 (78 reviews)
    Closed 11:00 am - 5:00 pm

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    I just got new tires put on yesterday. I left the dealership around 12:15 p.m. I remember as i drove away that the advisor didn't say anything about the warranty on the tires. I immediately called back ask for him and got no answer. I figured that he may have gobe to lunch. I called back a couple of hours later and got his voice mail. Both times i left messages and to this point i have still got no return call. I called twice and the phone hung up immediately. I made a 3rd call to thhe service manager and left a message. So far no response. After closer inspection i noticed that the tires don't really look new and that all of the Infiniti caps are missing from the tires. The invoice tells you that the warranty and disclaimer is on the reverse side of it. It is blank. The total of my bill was $1397.24. It includes 125 for mount and balance Wheel alignment $199.99. Wouldn't a warranty be included with a tire that cost $320 ea. Special was buy 3 and get 1 for $1. 3/5/2024 Pictures won't post.

    Advertised as Certified on Autotrader.
    Concerned C.

    BUYER BEWARE. DON'T TRUST THESE PEOPLE. They advertised a car on Autotrader as Certified Pre-Owned. I contacted them, they confirmed it was certified and we agreed on a price. I then drove TWO HOURS to buy the car. Upon arrival the car was waiting out front with a "Certified Pre-Owned" sticker across the windshield and smaller "Certified Pre-Owned" program stickers on the windows which you can see in the pictures posted with this review. We test drove the car and talked about the benefits of the "Certified Pre-Owned" extended warranty with salesman. We went inside to talk about a few more details and I was shown a folder with the checklist of everything that was inspected as part of the certification process. Then we went over to the "finance manager" to close the deal. He starts aggressively pushing for me to purchase extended warranties which I told him I was not interested in. He told me to not interrupt him while he finished his sales pitch. Not a good sign. At the end of his speech I again repeated that I was not interested so he puts a paper in front of me and asks me to sign to confirm that I'm buying the car "as-is" without any warranty. I told him that wasn't true because it was certified. He said "No it's not, it's only Certified Ready." Just like you're thinking after reading that last sentence my response was "What the hell is that?" He proceeded to explain that it meant that the car was ready to be certified but that it wasn't ACTUALLY certified yet because that would cost another almost $1,000.00. I replied that this had never been disclosed before that moment so he said he would "talk to his manager." After waiting a few minutes I decided I wasn't in the mood for "wear you down tactics" so I walked over to where the Manager and the finance guy were and asked if the car was going to be certified or not. The Manager said it was not because I had to pay another $1000 for actual certification and that it had always been advertised as "Certified Ready." I pulled out my phone and showed him the Autotrader ad (which you can see attached) and asked him to show me where it said "Certified Ready" in the ad. He fumbled around the ad in silence. I then pointed out that all of the stickers on the car said "certified pre-owned" and not "certified ready." His only response was that the car was not certified for the price I had agreed to. The salesman then tells me that he had always said the car was "certified ready" and never "certified." Yeah right. I told them to keep the car and walked out. Good riddance. Thanks for wasting my time and confirming this dealership can't be trusted. I'm sure their bet was that if someone drives a long distance to get a car from them they'll cave in if they change the deal on the buyer. Good luck with that. P. S. Yelp really needs to make it possible to leave ZERO stars as part a review because that is what Infiniti Stuart really deserves.

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    Everyone so kind , management was super, did my oil change and it was quick and efficient, thanks George

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    The Sales department is great. The service department is horrible. Unable to get an oil change set up after 2 calls and a personal visit

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    Page 1 of 2

    Ask the Community - INFINITI Stuart

    Review Highlights - INFINITI Stuart

    They definitely made it worth the long drive to buy my car from Infinity Stuart.

    Mentioned in 2 reviews

    Read more highlights

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    Johnson Honda of Stuart

    Johnson Honda of Stuart

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    Scott was so personable and helpful as well as a young woman with long brown hair who I didn't get…read morethe name of. Outstanding kindness and professionalism with my oil change and vehicle questions!

    We brought my son's 2018 honda civic ex hatchback to be looked at on saturday.I made an appointment…read moreand our service advisor was melissa llorens. He was having problems with his battery, so she told us it was going to be a certain price to have the car looked at and whatever they found that price would be put towards the service. She also recommended he get an oil change which was not actually needed.But it was close to the time.So I said, go ahead and do the oil change. I then went on to their website and there was a special for the oil change at $49.95 which included a complimentary car wash. We ended up replacing the battery, which was $210. When my husband and son showed up to pick up the car, we asked her if she would honor the 10% off service coupon on their website. She then stated two coupons could not be used at the same time.Which we understood.But originally, we were going to just use the oil change coupon and the car had clearly not been washed. From the time we dropped the car off to the correspondence with her during the evaluation and the pickup she had zero personality, very miserable.And no people skills. She also wanted to up sell us on something on his tire thread for $500. We bought the car at coggin honda in fort pierce and we'll clearly making the drive north for any more service due to how rude, inpersonable, and basically lied to us abt what was needed. Do not revommend Melissa Llorens as an advisor at Johnson Honda

    Treasure Coast Toyota Stuart

    Treasure Coast Toyota Stuart

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    I would like to thank both Maria T. and Eddy M. for their knowledge, professionalism, and excellent…read morecustomer service. We were shopping for a vehicle for my daughter, and they took the time to educate us and truly went above and beyond our expectations. I would highly recommend Toyota, and especially this location! Thank you again!

    Remember: Oil is amber and Transmission is dark pink…read more Dropped my 2016 Toyota Sequoia at Treasure Coast for a fluid leak between the vehicle's bell housing and the rear of the engine. When I wiped the fluid, it looked amber-colored, but it had a lot of dirt mixed in it, so my first thought was that the rear main seal was leaking oil; however, it had a very faint color of pink. I thought that if it was the transmission fluid, surely the master technician would identify the fluid before replacing any part, right? I was wrong; he replaced the rear main seal, which wasn't leaking, for $1,600. When I got it home, it was still leaking, but the good news was I could tell it was transmission fluid; the bad news was the 'Master Technician' had repaired a perfectly good part. I contacted Adam Cohen, the service director, who basically said they would repair the rear main seal if it was leaking, but I would be charged full price for any removal and repairs done to the transmission. I put in a complaint with Toyota's headquarters regarding this issue. I then took my vehicle to Earl Stewart Toyota, who identified that the transmission's torque converter and pump seal were both leaking transmission fluid. Earl Stewart Toyota charged me $3,200 for the repairs and a one-year warranty, so I wasted $1,600 at Treasure Coast Toyota. After filing a complaint with Toyota's headquarters and Treasure Coast Toyota, I'm seeking resolution, but I'm definitely not holding my breath. I'll update my review if things change.

    JLD Auto Group

    JLD Auto Group

    (5 reviews)

    JLD Auto Group was excellent prior to sale but worse than bad when taking responsibility for their…read moremechanics causing an engine fire in the first ten miles I drove the vehicle. Then they only know "As Is". They described this rare, show quality, totally restored, 1956 Chev. Cameo pickup truck as top quality, totally roadworthy and that they had driven it to a local car show. They did not say that it would self-destruct in the first ten miles I drove it. They told me that prior to shipment the battery had gone dead a couple times and they thought it was the air conditioning switch. They informed me it was the starter, so they installed a new starter just prior to shipment. What we know now but didn't know then is that it is necessary to loosen the exhaust manifold bolts to move the exhaust pipe away from the starter to remove and replace the starter. JLD mechanics did not re-tighten the exhaust manifold bolts which caused the side of the engine block to scorch and burn, badly burned 3 spark plug wires causing one to arch-weld to the block, burned the starter and solenoid cables and burned the side of the valve cover. All of this happened in the first ten miles I drove the truck. JLD Auto has told me 3 times that I bought it "As Is" and I say "As was described" before their mechanics destroyed it. They are not even willing to pay $1,000 for paint and parts if I pay for the mechanical labor. I have now restored the truck to original condition. JLD Auto has photos of the destruction and still refuses to pay anything. I have more photos and a complete step by step story to support this complaint. Len

    I've been doing business with Them for many years. The cars I bought sight unseen were better than…read morethey described. Both father and son are a pleasure to do business with. I've sent plenty of referrals and they were treated right as well. It's hard to find people like this in the business!

    Wallace Hyundai-Stuart

    Wallace Hyundai-Stuart

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    I'm not sure what the other reviews are about but I can't believe that it's the same Hyundai…read moredealership that these people went to!! All the sales people were friendly and efficient, but we want to give a special shout out to Francisco who made the process smooth and called me the next day to make sure everything was great. Additionally, we were about to buy a car from a different dealership when we saw that Wallace had the exact one I wanted. We called them on the phone and asked them to match the price or go lower and John (the manager) said yes... and they kept their promise! I walked out of the dealership after about 1.5 hours with the exact car I wanted for a better price!! The facility was a clean and simple trailer. But it's only temporary until their new building is ready! All and all, I had a very pleasant experience and I would recommend this dealership

    Never got to the point of actually visiting this dealership. A friend leased his new Hyundai Tucson…read morefrom this dealership. He said the salesman Louis Matos was the best. So I called them, spoke to a woman who took all of the information and a short time later Louis Matos called me back. Friendly, spoke well on the phone, don't worry Marc I am going to take great care of you. I am with this dealership for 25 years. Told him what I was interested in and he said he will get back to me. I told him that I live an hour away so i need to be sure before traveling up to the dealership. Told him Tuesday would be great and I will come up then. Didn't hear anything from him. Picked out a couple of cars from the website that were supposed to be in stock, asked him via email to check and let me know if they were available, never heard from him. Spoke to another person who said they were a sales manager and he would have Louis call me back, he never called back. I went and leased the car from another store. eading other reviews gald that they never responded.

    Wallace Kia

    Wallace Kia

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    December 2020- Went car shopping just to look I got in contact with Captain Mo. He was fantastic…read moreand knowledgeable I didn't feel pressured at all. Most car salesmen I feel like they are like sharks and very pushy so glad I didn't get that here. I left the dealership knowing what car I wanted when the time was right. Fast forward a few weeks and my car decided to stop working... now was the time for Captain Mike Mo Ashley to work his magic! We called he had 1 telluride left and that baby was mine. We went in the following day and leased it. It was a effortless process and loved getting to know Mike during this time. Very personable i highly recommend him to anyone who needs a car! September 2024- My lease was up and the decision was to turn in my car, buy my car or buy another. We went back to Captain Mo he let me test drive a few cars of my choice. We ended up buying my trusty 2022 telluride! The whole process was absolutely fantastic from start to finish. I am a mom of 3 littles under 5 and my car needed to be certified but the day we bought the service department didn't have time. Captain Mo picked up my car and took it for the day while the service department did what was needed. I truly appreciated that, NO way would I have been able to sit at the dealership with all 3 kids during the certification. He then delivered it to me! Talk about FANTASTIC service. Cannot recommend him enough. He's so personable and truly looks out for your best interests.

    Wallace family of dealerships is not worth anyone's business. They continually and consistently cut…read morecorners and provide horrible customer service. Do not purchase a vehicle from here or go get your car serviced here. Literally zero stars

    INFINITI Stuart - car_dealers - Updated May 2026

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