From start to finish, my experience at this dealership was excellent. Lauren, Dan, Jennifer, and my finance representative Mike all went above and beyond to help me get into a preowned vehicle. They worked very hard and made the entire process smooth and stress-free. What really stood out was how welcoming they were--they truly made me feel at home. I highly recommend this dealership to anyone looking for great service and a great team." from joe cathy & gabby we brought the bmw 430i & infiniti QX80 read more

Overall it was a great experience here, I'm not one to enjoy car shopping. Erick and Pedro were easy and seamless to work with, the GM too! They along with David, the financial wizard, had a process that didn't take long, once we decided on the vehicle, we were done in 30-mins. The difference with this dealership and Wallace (we looked at 2 diff Wallace dealerships diff cars of course) was the way we were treated. Here they're willing to negotiate, at Wallace especially the genesis manager who prefers to beat you down on a car that they say is new but had almost 3k miles on it with less options on a cash deal. Cudos to Infiniti of Stuart. We've only had the car a day so hopefully all will continue to be great with it. The overall dealership experience tho was really pretty great. Thank you read more

This is hands down the WORST Dealership in so many ways. After 1.5 years a brand new purchase of a Q50, the communication center would go black while driving, HELLO GPS......my Girl Nancy U, brought this car in 4x, they finally admitted to it being a bad batch of units after bull stories, stalling stories one after another. The car was dropped off for 2 months, and the 2nd time one month. We finally pick it up last week, and there are BLACK WATER stains completely covering the back bumper. Brought it back (they wont rub out) they said we have sprinklers. We have a garage. The rest of the car is imacculate. WTH. Nancy has bought 4 previous Infiniti's all in South Florida with great people and service. I talked he into getting one here, in my Home town for 40 year, Stuart, WHAT A MISTAKE!! I have bought dozens of cars, Americain m,ade chevys and will never recommend this dealership to anyone I know, after a year and a half of this brand new Q50 read more

I live in Palm Beach Gardens and choose to go to Stuart Infiniti because their service department use to be great, I have always gotten my oil change there, these past couple of times service has been mediocre, I went today to get an oil change and decided to get an expensive tire rotation, I don't think they did the rotation and my 4 tires all have different tire pressure, 29, 31, 34 and 37. If you're going to charge someone that kind of money at least check the tire pressure, now I am wondering if they did anything at all to my car. Sad to say you loose a customer for something so small. read more

This has got to be one of the WORST dealerships in Florida. They sold me a used car that is damaged that it is too dangerous to drive. Its a 2020 Ford Escape. It needs a whole new front end. They new this and sold it to us anyway. They basically told us to deal with it and they would not fix it. ITS A DEATH TRAP. PLEASE do not buy a car from this dealership. They are all about the money and could care less about your safety. Heed the warning!!! Florida is so backwards when it comes to selling used cars. Please dont buy a used care from these scumbags. read more

They don't know or have the knowledge to understand what is going on with certain things wrong with the car I always have to go get what needs to be fixed somewhere else not what I expected from a premium car dealer read more

I purchased my vehicle at Stuart Infinity three years ago. I went there for an oil change and they put on new windshield wipers as well. The wipers never worked from the beginning. Then I started getting water coming in on the passenger side floor,which started right after my visit. Now my airbag light is blinking. So I went back in the other day and the female customer service girl told me it is $400.00 just to find the issue and could be another $2~4,000 to repair the problem. Mind you, the airbag sensor is under the passenger floor mat, which started leaking when I went to have the windshield wipers replaced. read more

I've left a prior review stating my case but figured it was time to leave a 2nd bad review for the company because they won't stop calling me to service my vehicle. To have the audacity to call me to pay you for a service after the way I was treated and taken advantage of? Take me off your call list. Do not buy from Infiniti Stuart. They are lying, scamming, unaccountable, and unprofessional. The sales department actually wasn't a bad experience, it was the service department and management time and time again. read more

Purchase a used 2024 3000 mile Q60 autograph model, went to this dealership for oil change, which factory says is free the first three. They refused since i was a second buyer, my car only had 5800 miles and when i called for the appointment he said it was free. Went there today and the service writer said no!! since i was not the first buyer even though mileage was only 5800. A waste of time to drive their from Palm Beach. If only they were honest from the beginning. Will never go to this dealership again. read more

Today I brought my Infiniti QX 50 in because my back up camera was not working. It took them three hours to finish "looking at it" during which time they did a full on diagnostic which was not requested to the tune of $330. it should've taken them 5 minutes to figure out the camera wasn't working right. then they tell me it will cost about $4000 to fix all the cameras oh and a leaky headlight that they found. When I questioned the amount since we knew what the problem was, they would not give me my car keys until I paid the full amount. I find this business practice to be extremely an unethical and unconscionable. I cannot recommend this dealership ( or Infinity cars in general either) nor will I return. read more

I purchased a used vehicle from Infiniti about four weeks ago now. The fees were ridiculously high. I got talked into services. I didn't need or want. I spent much more money for the car than I needed to and my payment was higher than I wanted.. When I went back to speak to someone to see how I could remove some of the charges. I was told I'd need to refinance. I've left a few messages for the manager to call me back and no one has returned my calls. Once I signed the paperwork, I didn't feel like they were willing to help me at all. They were supposed to not charge me for the paint protection and I was charged for that and there were other service fees on there that I have no idea what therefore. Once they got their money for the loan, they weren't interested in helping me. It was not a good experience. I was very disappointed. My sales person was excellent, but the finance people I just did not need. And I explained my budget to them before I went in there. I think they could've done a better job of explaining everything upfront and not just pushing it through for me to find later. I'm happy with the car. I just can't really afford the payments because of all the extra service fees that they added on top of the price of the vehicle. Debbie Parker read more

Very disappointed I brought my car for repair less than a month ago on the 18th of this month for a leak . After their diagnosis I was charged $1500 to fix the famous leak on the passenger side. They claimed that the leak was fixed when I picked up the car the next day!Thanks to Mother Nature on 11/6/24 after it rained all night I was shocked to discover a pool of water on the passenger side. I have called to report the issue on Wednesday to infinity only to be told that "it could be a new issue".I agreed to bring the car back then asked the advisor to have a loaner to report to work. I was told that he could not make me a car since they don't have one here. The advisor told me that I should wait until Monday to speak to the service manager. In the meantime I have to deal with a flooded car Unbelievable! read more

Everyone so kind , management was super, did my oil change and it was quick and efficient, thanks George

It was such a pleasure dealing with Michael Payne at Infinity Stuart. He was courteous, friendly, easy going, and very knowledgable about the vehicle(s) I was interested in. There was no dreaded high pressure sales talk! We had a very enjoyable test drive and he made sure I felt the car's ride over diverse surfaces to feel the seat comfort and handling which was the objective of my visit. He also did some extra measuring of cargo room in the vehicle as I have a minimum space requirement. It was truly my first 'pleasant' car dealer experience! read more

I just got new tires put on yesterday. I left the dealership around 12:15 p.m. I remember as i drove away that the advisor didn't say anything about the warranty on the tires. I immediately called back ask for him and got no answer. I figured that he may have gobe to lunch. I called back a couple of hours later and got his voice mail. Both times i left messages and to this point i have still got no return call. I called twice and the phone hung up immediately. I made a 3rd call to thhe service manager and left a message. So far no response. After closer inspection i noticed that the tires don't really look new and that all of the Infiniti caps are missing from the tires. The invoice tells you that the warranty and disclaimer is on the reverse side of it. It is blank. The total of my bill was $1397.24. It includes 125 for mount and balance Wheel alignment $199.99. Wouldn't a warranty be included with a tire that cost $320 ea. Special was buy 3 and get 1 for $1. 3/5/2024 Pictures won't post. read more

INFINITI Stuart - Car Dealers Near Me - Stuart, Florida

After negotiating a deal, we were lied to multiple times about why they had to rescind their offer. When I asked why the VIN# of the vehicle we'd agreed on didn't match up, along with other options we were forced to pay for - I asked to speak with the GM. Brandon, the arrogant, insecure manager told me he'd call the F'ing police if I stepped near the GM's office to get answers. Unbelievable, especially with my pregnant wife sitting just a few feet away. After 5+ hours, Josh, the GM was able to calm him down and we made a deal. Going forward, we'll avoid this location at all costs. This is precisely why buying/leasing cars is so dreaded. read more

We walked into the dealership and was greeted by Ricky Janoher a sales associate. Throughout the whole process he was knowledgeable, professional and courteous. He worked hard to get us the best deal possible. We were then sent to Brandon the finance associate and closed the deal in a timely manner. He was very thorough and efficient. Brandon made the whole experience very pleasurable. I highly recommend purchasing a vehicle at Infiniti Stuart. read more

This is an absolute false statement filed by Infiniti of Stuart. Infiniti claims to make sure the dealerships complete this "multi point inspection", but is in no way accurate. Please see below: I purchased an Infiniti Q60 At the Stuart location. Now, I did not NEED a new car. I have thread texts of the Infiniti teammate with both her and her manager BEGGING me to bring my 2016 Q50 in. 22,000 miles. I explained - I do not need a car, so please do not ask me to come in - only to ask for some astronomical $ down and insane monthly payment. I was at $500 / mo already. I was ASSURED this would NOT be the case. Again, texts. Now, it is not my job to make know their terms of the inspection to trade in. You would assume a professional would look at the car in it's totally, (there was an accident due to the car over correction from traction control). I attempted several times to get Infiniti to check this, to which I was told: I was a woman and the car was "powerful". I come from a car family. I've been raised to drive by car professionals. Three other professionals unrelated to Infiniti STRESSED I needed to return or replace this car - or I would be seriously injured or worse. Infiniti did nothing so I let the car sit in my Driveway - scared to drive it. I explicitly said: car is a 2016 with 22k miles (they had a much higher amount and incorrect specs). Once I corrected that, I was QUICKLY prompted to come to the location NOW bc they desperately wanted my car. In fact, I was even told a father was "waiting" On my decision to buy my car for his son. I asked, can you please review the cars I would be eligible for given this info. Response; "any car your heart desires." Again: I have text threads. I went into Infiniti to be asked to put $10k down and $800 a month. I answered with: I was very clear. I feel tricked and frustrated. Please bring my car back. This deal is done. I was also told, you don't feel safe so what else are you going to do? Where I replied I would go to: Lexus, BMW, Audi and every other luxury vehicle that would be happy to assist and not pull unethical and grimmey sales tactics. After some speaking - I put a large amount down - was told I had a rate of 4.4% and the car went through a FULL multipoint inspection. I said: I just put new tires on the other car, so please do not let me see this Q60 (my performance lovers know what this means for tire expense), have to purchase all new tires. "We would NEVER. We HAVE to put the car through that inspection before we sell it." Given the Infiniti brand - I trusted this. My wipers are broken. I have 3 different unknown Chinese brand tires on my performance car. Recommended is: Potenzas, Pirellis, Bridgestone. So: how did my performance car end up with no Mae chines chines with a HARD pull to the right? I called the dealership and corporate. I found out my rate was NOT 4.4% but instead 12%. TRAIN YOUR TEAMMATES. This is a FEDERAL REG. It's call FAIR CREDIT DISCLOSURE. It's against the law to misquote rates to close a sale. The car had clearly not been through inspection - wiper, tires, alignment, no sealant on the paint. I JUST bought this car and have put down $7500 and $3k between tires, sealing the paint and wipers for a brand new car (21k miles) to be worked over. The area director and corporate said: Too bad. They're franchised and we are in tandem with them. By far WORST service for a luxury vehicle. Not even close to their competitors and it sad. I loved my Infiniti's. Maybe another location is better but I've bought $100k in cars in 2 years and it's unacceptable and below Infiniti's Brand. I want to provide clarity: this is a review on a BUSINESS dealing and not an attack on anyone personally. There meds to be better problem resolution, client care training and ethical sales tactics. I never once went through this with Lexus and I'm tremendously disappointed to n Know I spoke to: the dealership, the AM and corporate only to be told - too bad. You will fall to you competitors if you don't adapt and quickly. read more

BUYER BEWARE. DON'T TRUST THESE PEOPLE. They advertised a car on Autotrader as Certified Pre-Owned. I contacted them, they confirmed it was certified and we agreed on a price. I then drove TWO HOURS to buy the car. Upon arrival the car was waiting out front with a "Certified Pre-Owned" sticker across the windshield and smaller "Certified Pre-Owned" program stickers on the windows which you can see in the pictures posted with this review. We test drove the car and talked about the benefits of the "Certified Pre-Owned" extended warranty with salesman. We went inside to talk about a few more details and I was shown a folder with the checklist of everything that was inspected as part of the certification process. Then we went over to the "finance manager" to close the deal. He starts aggressively pushing for me to purchase extended warranties which I told him I was not interested in. He told me to not interrupt him while he finished his sales pitch. Not a good sign. At the end of his speech I again repeated that I was not interested so he puts a paper in front of me and asks me to sign to confirm that I'm buying the car "as-is" without any warranty. I told him that wasn't true because it was certified. He said "No it's not, it's only Certified Ready." Just like you're thinking after reading that last sentence my response was "What the hell is that?" He proceeded to explain that it meant that the car was ready to be certified but that it wasn't ACTUALLY certified yet because that would cost another almost $1,000.00. I replied that this had never been disclosed before that moment so he said he would "talk to his manager." After waiting a few minutes I decided I wasn't in the mood for "wear you down tactics" so I walked over to where the Manager and the finance guy were and asked if the car was going to be certified or not. The Manager said it was not because I had to pay another $1000 for actual certification and that it had always been advertised as "Certified Ready." I pulled out my phone and showed him the Autotrader ad (which you can see attached) and asked him to show me where it said "Certified Ready" in the ad. He fumbled around the ad in silence. I then pointed out that all of the stickers on the car said "certified pre-owned" and not "certified ready." His only response was that the car was not certified for the price I had agreed to. The salesman then tells me that he had always said the car was "certified ready" and never "certified." Yeah right. I told them to keep the car and walked out. Good riddance. Thanks for wasting my time and confirming this dealership can't be trusted. I'm sure their bet was that if someone drives a long distance to get a car from them they'll cave in if they change the deal on the buyer. Good luck with that. P. S. Yelp really needs to make it possible to leave ZERO stars as part a review because that is what Infiniti Stuart really deserves. read more

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Can I give Justin Bianchi 15 stars??? He deserves it. He went above and beyond for me. Kept his word and even got me my truck early! Highly recommended! You guys are the best! read more

INFINITI Stuart - Logo - Car Dealers Near Me - Stuart, Florida

Stay away from there repair stop I purchase my vehicle there 2 years ago my car, I am having issues with my mass air flow sensor I told them what's wrong with my vehicle since I told my car to get it scan elsewhere Infinite of Stuart want me to pay, they $280 just to check it to see if its cover under my warranty.. WHAT A RIP OFF I WOULD NEVER PURCHASE ANOTHER VEHICLE FROM THE .. Natalie W read more

DO NOT BUY A CAR FROM THIS RIPOFF BUSINESS!! Purchased a used Infiniti q50 with less than 10k miles. The rear drivers side tire alert was showing low after around 10 days. I told my girlfriend maybe it's due to the cold weather. Every 3-4 days after putting air in the tire it was showing low again.My girlfriend brought the car to Firestone to see if there was a leak. They informed us that there was a leak on the side of the tire that couldn't be patched and we will need a new tire. Stuart Infiniti informed us it wasn't covered and tried to sell my girlfriend a maintenance plan. Hmmmm... bought a car from them with only 9000 miles and they wouldn't cover it... SHOP FOR A USED CAR ELSEWHERE!!!!!!!! read more

For some reason nobody at this dealership will return a phone call. Have talked to about 6 different people and left numerous voice mails. Always say they will call me back but never do. So sad. They will, however, give unsolicited calls trying to sell service. read more

Needed a car for my 89 year old mother. ( I know, she shouldn't be driving, but the state allows her, so here I go. They had a 2002 civic for sale, which I was told I HAD TO PARTIALLY FINANCE, in order to get the fantastic price of 6999,00. After two hours I was told it can't be financed, and the pressure mounted in a way that it was uncomfortable. Worst experience I ever had buying a car. If that wasn't enough, the next day I took the car to Midas to adjust the low brake pedal, which I was assured only needed a bleed. 1.000,00 later, control arms needed to be replaced, because they were about to snap. But today was the best. They send me an email inviting menor I want to upgrade to a better car. A WEEK LATER from the day I purchased that bargain at 6999,00, they said my trade in value on that same car was between 1500-3500,00. Crooks read more

I have had my 2017 Infiniti serviced In Stuart at the dealer since I purchased the vehicle. My first service adviser, Darren, was great. He made sure my vehicle was well taken care of. Potential issues were always identified and he always made sure I was getting the best price possible for regular maintenance. He would make sure he was giving the best service to ensure his survey scores were excellent. Good for him!! Since he left, I have had different advisers each time I go in. Neither could care less about my vehicle and it shows. I had my vehicle in at the end of last year for a possible turbo issue and felt like the adviser had better things to do when asking questions or getting info. Today I had my car in for an oil change and tire rotation. The adviser didn't say a word and when everything was done, he handed me paperwork and had me pay. No discussion about the inspection they supposedly did. No word on whether there were issues, etc. There is no service!! Just $140 for an oil change and tire rotation, and a bunch of people walking around, attempting to ignore you. I am very keen on keeping my car clean, and every time I have had it serviced at this dealer, they perform a half-ass job when they wash the car. I have found the floor mats soaked with water, water spots on the windows, grimy areas when they either didn't wash, or rinse well. Even after raising concerns with the dealer, telling them not to wash my car if they couldn't do a decent job, my car again, had a half-assed wash job done on it. Hand prints on the doors, bumper had grimy water on it near the lid, water on the windshield, dirty water on the door sills. When I dropped my car off, "Rebekah" texted me, saying to let her know if I needed anything via text or to call. Don't be fooled, its automated. When I asked to speak to her after correcting the horrible wash job, I was first told she wasn't in today, when I said I had a text from her, I was then told she left early (it was 10am), so apparently the staff in the service dept, think customers are idiots. Their system is not backstopped and no one seems to care. No survey this time, and no text asking me how things were. Bottom line: Service is sub-par compared to what it was less than a year ago. If they are half-assing a post-service vehicle wash, what else are they half-assing? I will be taking my vehicle somewhere else for that kind of money. They lost my business and my wife's as well (she has a QX50). read more

I leased my first car from here & it was my second Infiniti. My first Infiniti was purchased in 2017 in Broward County. Service after the sale was PERFECT !! Very professional and on the ball with routine service. I had ZERO problems. Fast forward to a new care lease at this dealership in 2019. The first 3 months, they were very attentive, calling to see how I was doing with my new car & did I have any questions. Then suddenly, they were gone !! Service was horrible, taking 3 hours for a routine oil change or tire rotation. During this relationship, I have been ghosted several times with phone calls not returned by the service department. My only positive experience was Christine King, the salesperson, who we dealt with at the beginning of this relationship. Overall, I do like the Infiniti, however, I will not be doing business with this dealership again when my contract expires. They need alot of improvement in their service department & how to deal with customers. read more

After being completely ghosted by Sales Manager, Matthew Carlisle, regarding rolling a 2021 QX50 into a new lease, I received a message and email from Cathryn Winschel, Business Development. I explained that Matthew Carlisle doesn't want my business, and Cathryn said "We are having a sale tomorrow if you want I can have our used car manager take a good look at your trade and see what we can do." Meanwhile, I'm not bringing in a ten year old Toyota with 100,000 miles and one accident. I have a 2021 QX50 with less than 7,000 miles in excellent condition. No, I'm not going in. Cathryn said she would speak with her General Manager in the morning. She contacted me once more to ask if I have a deal elsewhere. I don't. Saturday and Sunday have gone by. I haven't heard a word from Cathryn Winschel. If they don't have a deal for me, that's fine. That must be part of the InFinItI tRaiNiNg MaNuaL. Leave someone hanging. It's okay to be rude. read more

The Sales department is great. The service department is horrible. Unable to get an oil change set up after 2 calls and a personal visit

We just purchased a certified pre owned QX 80 from this dealership, and the experience was absolutely terrible!! I can't stress this enough! If you are looking for a new or pre owned infiniti please do yourself a favor, and find another dealership! We traded in our 2015 QX 80 that we purchased in NY at Lia Infiniti, and the experience was night and day! I'm trying to reach as many people as possible so they don't make the same mistake I did! I hope this review helps you if you are having any doubts. read more

This is a Bait & Switch dealer. Agreed on $33,900 purchase price and the next day they present me $45K total price including raising the car price $3K!. Fees, Fees, Fees tacked on. Folks, the Pre-Cert fee for thousands of dollars is BOGUS. $1K for "Documentation" too?! BOGUS. They will lie, cheat and try to wear you out. Not worth your time. Run away. You've been warned. read more

Seamless transaction from our prior lease to our purchase from Infiniti Stuart. We traveled from Orlando to this dealership and had all of the paperwork and necessary documentation done before we arrived. Matt was so helpful in getting us through this process. He was available to answer any of our questions in the days prior to our arrival. We love our vehicle and are so happy with our decision to go with Infiniti Stuart! read more

I have been waiting over 9 weeks to get a refund on an extended warranty I purchased on a 2019 Infinity QX50 when I purchased it. I was originally told it would take 4 to 6 weeks, when that time went bye, I was told it would take 4 to 8 weeks . I am now in my 10th week and still waiting. I think it is very bad faith to hold up a refund for no apparent reason. I am very dissatisfied with this dealership and would not ever do business with them again! read more

I could not be happier with my new 2020 Qx60 Infiniti and the whole team at Infiniti Stuart! The whole buying experience from start to finish has been wonderful! The sales manager/ product manager Matthew Carlisle was so helpful and knowledgeable! The finance manager David Ferrara made the whole buying experience so easy and stressless! From walking in the front to leaving with our brand new car ,everyone was so friendly ,welcoming, pleasant and helpful! Thank you so much , everyone at Infiniti Stuart!! read more

We have purchased numerous cars with Infiniti being three. We purchased our first Infiniti at Competition Imports (New York) and absolutely loved the dealership, salesperson, and most of all the SUV. After a few years we purchased other luxury vehicles just to try variety. In 2019 we saw the upcoming new Infiniti QX50 and fell in love with the design. We had to go back to Infiniti and what a great purchase it was. Loved the style, design, drive and just the overall look of the QX50 in black. This vehicle was purchased at Infiniti Stuart (after numerous friends advised NOT to purchase anything from this dealership). At of convenience, we went ahead and bought at Stuart. We were not too thrilled with the salesman, the long drawn out process but went ahead and bought this beauty. Two years later I saw the 2021 QX50 and had to have this vehicle. Love the color and most of all the interior. Great vehicle. Again, not listening to others, we bought it at Infiniti Stuart. When I went in to trade in our 2019 for the 2021, I up front told the Sales Representative, Hector Bueno that I wanted everything on the 2021 as we had with the 2019 (i.e. Auto Butler, warranty, Leatherguard and maintenance). Hector seemed to understand this. We then ended up in the Finance Department for the most draining and drawn out process. We even ended up having to redo the final numbers because the Finance Representative claimed that the rebate applicable had already been worked into the numbers even though it truly never was clearly factual. Just before driving off with the new QX50, I was asked to set up our first oil change for June 1, 2021 for which we did. Come June 1st, I brought the vehicle in to Infiniti Stuart, checked in and sat in the reception area. Approximately 10 minutes into my waiting, Jim Johnston, Service Director came to me and informed me that oil changes were not included in my new QX50 even though I had told Hector Bueno I wanted everything the same as the 2019. Jim Johnston claimed I had declined the oil changes. I was infuriated over this minor, but annoying issue, and again advised Jim Johnston of how I purchased this new QX50 with Hector Bueno. Needless to say, I was furious over this and took my keys and walked out. All that being said, I have advice for anyone considering buying a new or used Infiniti. DO NOT GO TO INFINITI STUART. They will mislead, lie, say whatever it takes to make a sale and not care about the customer. The customer spending thousands of dollars. Do not even bother with the General Manager, Alan Franciosi as he is rude and will only give you the time of day if you purchase/lease the highest end vehicle. Terrible customer service, rude and obnoxious staff with an overall TERRIBLE EXPERIENCE. When others say DO NOT go to Infiniti Stuart, listen to what they are saying as there is truly a reason for this. read more

INFINITI Stuart - Car Dealers Near Me - Stuart, Florida

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Leased my first car here and everything went so smooth. They let you test drive it alone which is really nice, gives you time to discuss it privately. Christy was our sales woman, she truly has your best interest in mind. I have sat in on many car sales and this was definitely the best! Great finance department and managers too! read more

Stuart Infiniti advertised in CarFax a 2020 Infiniti Q50 for $31,499. I requested an "out the door" (OTD) detailed price to include all taxes and fees on a straight cash deal with no trade. I thought it was a typo when they added $8995 for "Mechanical/Cosmetic Recon" to the advertised price. Very fraudulent when their own website showed $762 for prepping the car. The salesman "Hector" had no explanation other than to say they add the recon to all their cars. Anyway, I made a cash offer at the advertised price plus all taxes and fees and never heard back. About five years ago I bought a car from them advertised as a "CPO". When I went to pick up the car was informed it was not a CPO. I thought it was an honest mistake. Now I realize they are just a very unethical dealership and would warn anyone to be very cautious in your dealings with them. read more

Completely agree with prior POOR review. John, the Sales Manager, and Amanda, the Internet Mgr, confirm that the dirty, sleazy car sales profession is alive and well. Found a (used) car they were selling, and before making the long trip there, asked for pics and for any known issues, which were curiously absent from their website. Also asked if I could get the car checked out by independent mechanic. They ignored these very reasonable requests, claiming all was great. No need to get the car checked out, as their 'Master' mechanics had confirmed everything was perfect. But car was birthday gift to my son, so we made the long trip based on their promises that everything was indeed great. Within 5 minutes, had a list of over 15 things, including complete mechanical failure of the driver seat. He told me if we were interested in the car, it would cost another $1000 to get it fixed. And they wouldn't fix anything else. Asked him why they didn't just tell me the problems when I asked before driving an hour+, and he was silent (for a change). Bottom line, they are scammers. Dirty, untrustworthy people, and recommend you STAY VERY FAR AWAY. I only wish I could help the sucker who is going to buy this car long distance from their site, with their B.S. assurance that all is good. If this review stops at least 1 person from shopping there, I've done my job! read more

I would highly recommend Doug Fleck. He was extremely knowledgeable, friendly, helpful and NOT pushy. I could tell he was genuinely more interested in meeting my needs than he was in making a sale. A true gentleman with a servant's heart. You cannot go wrong with Doug. read more

Test drove QX60 really nice car but still shopping. Lots of comparable vehicles in the running. Manager "seemed knowledgeable " at Stuart. Within 24 hrs n 4 phone calls we agreed n confirmed deal over the phone for exact showroom vehicle referenced . Ready to head out to pick up car,here comes another call price has gone up $20/month. . This is unacceptable ! Who does this so unprofessional n how can they b trusted going forward! SO WE R NOT!! Goodbye infinity!! This is beyond comical!!! BUYER BEWARE!!! read more

I am thoroughly impressed with the level of customer service this dealership showed. I originally dealt with Whitney in service who got me in contact with our fantastic dealer, Austin R. The entire process was seamless and I drove off with my dream car in probably about an hour flat. I would highly recommend working with Austin, as he is professional and extremely knowledgeable on the vehicles he sells. read more