Contacted Wallace Cadillac from outside the area to purchase a used vehicle. We made offer , gave explicit note of the deal and being outside the area and not able to immediately visit and test drive. If deal was agreed, we would make refundable deposit and show up within 24-48 hours to finalize. The next morning came the email. Of course the salesman immediately says "you need to visit for best price and see manager". No actually I don't, your failure to offer a quick retail sale means you don't value the client nor the process most want in 2024. You're simply average at best ....and now you've lost a possible sale as nobody wants the game. read more

Horrible service!!! Do not take your care here!!!!! Complete scammers and they do not know how to fix cars properly and you will leave with more issues then you came in with. Horrible people and company! read more

Purchased a escalade from wallace in 2018 the vehicle has been nothing but problems I truly believe they sold me a truck with 4,000 miles never titled that had been wrecked! shocks bearings brakes driver assist motor mounts anti lock brake system the chassis makes so many noises when going over bumps with only 54,000 miles The service dep't is HORRIBLE they don't answer the phones they don't reply to emails they are rude and dishonest I transfered my car to autonation cadillac 6 service people all very friendly they give you a print out of diagnostics and prices for the repairs they respond to phone calls and emails and texts and let you know ahead of time they will need to keep your vehicle a few days instead of when you get to the dealership then mention we need to keep your car a few days do you have a ride !! Wallace is a dinosaur and needs to get with the program read more

I brought my daughter's car to your service center due to a rattling noise inside the vehicle. The car was kept for a week and a half, and I was charged $350 for what I was told was a repair that fixed the issue. Unfortunately, the very next day the same rattling noise was still present, indicating the problem had not been resolved. When I spoke with James, he initially stated he wanted to make the situation right. Based on that conversation, I brought the car back again today in good faith. At that point, I was told I would be charged again just to have the car inspected, because the shop claims the problem was fixed during the first visit. I strongly disagree with this, as the original issue was never resolved. read more

BEWARE of this dealership. I purchased a vehicle in February 2026 and was initially very excited about the purchase. However, I was extremely disappointed upon receiving the vehicle. It had noticeable swirl marks and scratches throughout the exterior. When my husband and I raised our concerns, the resolution offered was not sufficient to properly address the issue. Additionally, the level of customer service we received was poor and did not meet the standard I would expect from a Cadillac dealership. Based on this experience, I would not recommend purchasing a vehicle from this dealership. I did not want to give any stars; however, I had to select one. VERY DISAPPOINTED read more

I would give them zero (0) stars if it was an option. Their Service and Sales department are incompetent to say the least. Escalade was there for two (2) weeks for the Supercruise not working. After two (2) other times it was in for this same issue with no results. After the first week they said I did not have the correct subscription. I did indeed have the correct subscription and I sent them the info from my current OnStar subscription showing Supercruise is included. Another week went by and they said they could not recreate the issue but OnStar is still not working. I told them to let me get my truck and when I picked it up, they did not even drive it one (1) mile. How did they test the Supercruise if they did not drive the vehicle. And this is the third time it's been in for the same issue. I told the technician about how the truck loses power when turning. They said they could not recreate the issue. I left Wallace Cadillac parking lot and the truck lost power turning onto RT1 from Fischer. Wanted to buy a used Escalade they said CPO was an option for $2K. I said I don't want it and they said they can't take it off. Me nor any of my family members will ever use Wallace Autogroup for any vehicle. read more

Customer service is non existent. And the service manager must be a relative because he is rude, thinks that your time doesn't matter and that no calls to tell you what is going on with a vehicle you drop off after 4 days is ok. Calls go to call center not dealership. Service sucks! read more

My service tech kept me in the loop the whole time. Was polite, courteous and professional. Even though I had to come back because a part did not come in on time, I'm still giving them because of how well Brittany handled it. read more

Was HARASSED up til the day of my appointment by constant TEXTS, EMAILS, and PHONE CALLS, #1! #2 ONLY wanted my tires rotated an 2 air filters changed. My service agent JAMES KORBER, signed me up for 10 more different things BEFORE doing ANY diagnostic "pit stop" on my vehicle without looking at it. I totally feel i was taken advantage of as a single woman!!! He has NO COMPASSION or UNDERSTANDING and RUDE!. They have their reviews turned OFF on Google Maps, NO WONDER WHY! Was told it cost me over 100k and literally had to wait for over 5hrs to get my vehicle back and leave that place without one update during those miserable 5hrs in the waiting room. DO BETTER JAMES AND WALLACE CADILLAC ‍. I WILL NEVER RETURN HERE FOR ANYTHING ELSE NOR WOULD I RECCOMEND TO ANYONE!!! ABSOLUTELY THE WORST EXPERIENCE I'VE EVER HAD THERE, HANDS DOWN read more

Beware when buying new car. They lied to us about invoice price, tried to give higher rate then advertised for car loan, gave lowball tradein, and were dishonest in pretending to change prices. Go to different dealer. read more

Signed up online for a test drive the new 2025 ESV Cadillac . We got here for them to tell us they do not let people test drive new year cars.......... but yet we had a reservation to do so. Wasted 45 min getting here. Will not ever buy from here. I will buy my Cadillac V some place else. You have lost out on a big sale No wonder this place is 2.5 stars. Not to mention they had a 2025 sitting on the side with the battery dead.... What kind of dealership is this? We will take our business elsewhere and you will hear about this. read more

What was initially an overall decent experience with Wallace Cadillac of Stuart has now turned sour. What could have been a somewhat solid deal has deteriorated into a 1-star mess. Searching high and low for a decent deal on a Cadillac XT-4, I found one online at Wallace, about an hour south of my home in Vero Beach. Dealing first with Kayla, then Charles in sales, to Nick in finance - the purchase package was competitive, and the salesman wasn't pushy. I told them I wanted the car straight up - no extras. Charles delivered a sales order with none of the fluff that is typical of a new vehicle purchase. Especially, for the inexperienced purchaser. Drove to the dealership on September 11th and advised that I had about 40 minutes to close the already credit approved deal through GM Financial. Having initially miscalculated travel time in picking up my kids from school, I was in a time crunch. Credit was already approved, and I cleared the fraud alert on file with the credit reporting agencies. All I had to do was sign and drive. 40 minutes became 50 minutes. 50 minutes became 60 minutes. Only after calling my kids school to advise that I would be late and thereafter advising Charles that I was "leaving in 5 minutes" if the deal was not completed immediately, was I brought into finance. Nick was polite and didn't push any already rejected products or warranties. It did take another 25 minutes, though, to complete the deal. Thereafter, Charles - the salesman - chased me down as I was exiting the parking lot to execute a final form completing the sale. Over the next month, I patiently awaited the welcome and payment instructions from GM Financial. As a purchaser who quickly establishes an online portal and automatic payments, I also quickly make the first payment to reduce overall interest. With that said, I never heard from GM Financial. No welcome - no request for payment. Two calls to GM Financial were for naught - I was not in their system, and neither was the Cadillac XT-4 loan. Several calls and voicemail messages to both Charles and Nick were ignored. One e-mail to Charles was responded to indicating that the finance package may have been held up due to the Columbus Day holiday. A full month following the vehicle purchase. Another call to GM Financial was made with no luck. 49 days after purchasing the Cadillac XT-4, I received a call from Nick in finance at Wallace Cadillac. He advised that the initial loan approval from GM Financial had expired and that the finance company would call to again validate identity due to the fraud alert on my credit report. The loan - although previously fully approved - was never submitted to GM Financial for funding. Following the call from Nick, I started to receive alerts from the credit reporting agencies of numerous credit inquiries. Credit report inquiries that were not authorized as I had previously been approved through GM Financial for a loan. That's all - that's all I have to report about my experience with Wallace Cadillac of Stuart. read more

Fantastic experience at Wallace Cadillac yesterday! I stopped in to look at numbers for a new XT4 or XT5, and Charles was awesome to talk to and work with. We couldn't make anything happen due to availability of what I am looking for, but I really enjoyed our conversation. He was honest, helpful, answered all of my questions! I ended-up giving him my info and if/when they get any builds for something that would work for me, he's going to give me a call. Pleasant experience all around! read more

It all started last week when I noticed a crack in my windshield. Knowing that this needed to be replaced and that it was covered by insurance I went to this dealer's site to make an appointment to have it taken care of. Specifically on this dealer's site when making the appointment there are drop down menus to select the necessary service. In these menus is the option to specifically select "Windshield Repair" Perfect! That's exactly what I need. I select it and make my appointment for a week out. In the meantime I've received 3 reminders about my appointment. Clearly they were aware I was coming and thanks to THEIR website menu they knew why I was coming. Fast forward to this morning where I drove all the way across town burning precious fuel and time for my appointment. I get there, the service guy David comes out and I inform him I'm there with an appointment to get a windshield. David replies with about the dumbest look on his face possible, "We don't do glass work here" Seriously Wallace? This garbage isn't funny. I go to work every day to pay for this shitbox Cadillac, I followed your process for making an appointment to have the shitbox fixed. I took the time away from my job and money I earn at that job to pay for the fuel. The lack of regard for my time and money is inexcusable from a business. read more

Wallace Cadillac - Dealer's website offering windshield repair - Car Dealers Near Me - Stuart, Florida

This Dealership is driven by GREED! I put money down on a corvette over two years ago and was recently called and told that they are marking up the vehicle by $75,000...a jaw dropping 50%!!! They did this to a customer who had given them money over two years ago.. Wow! On a side note... I walked in to trade a 2017 Escalade for a new one and they told me that there was a $35,000 over MSRP markup! We also bought a 2022 Palisade Calligraphy from them and they wanted $8k over MSRP. To add insult to injury they originally only offered us $11,000 for our trade in (2016 Ford Fusion with low miles) that had a retail of nearly $17,000. I am all for businesses to make money, but there is a point where GREED destroys a relationship and they did not have knock our heads off on every side of the deal. It seems the dealerships reputation has gone way down over the last few years, so check and sort the the RECENT REVIEWS. Wallace may have been in business for 65 years with many 3-4 star reviews, but do yourself a favor and look at the 1 and 2 star reviews to see the full picture of what I am talking about. I hope this company gets a nice dose of Karma because I would never buy another car from ANY of Wallace dealerships. I submitted official complaints to GM which won't matter, but people need to know. This is a shame for the good people who work there. Do yourself a favor and look at several other dealerships before you get taken advantage of like me and my family have been. Think of it.... over two years ago I gave this dealership thousands of dollars and then get a call to be told that they will be selling the car for $75,000 OVER MSRP. Is that really necessary? We do not think so. read more

Wallace Cadillac - Car Dealers Near Me - Stuart, Florida

Bait and switch advertising showing sale price at $ X , then once at the dealership + $ 10,000.. of course i received a lecture about dealer mark up being allowed which was not the point.. then should advertise MSRP with a foot note for dealer adjustment.. I came with check book, title of the car to trade, drove one hour + another hour to return home.. How rude is that? Would be nice to treat customer with respect ! read more

Brittney in service was great, very kind and professional. I would highly recommend having your vehicle serviced with her.

As a longtime devotee to the Cadillac brand, it pains me to write this...but definitely want to give a heads up to fellow consumers out there, in hopes you can avoid having an experience similar to the one I recently had here. Earlier this fall, I noticed an oil leak and took my car to Wallace to have them lend their expertise. They ran a diagnostic and I was told that it'd cost about $2,200 to fix the leak. A breakdown of the cost of parts and labor was conspicuously absent from the written estimate. When I asked, the Service Dept told me the number of the part that was needed in the repair. But, again, no breakdown in regards to cost of parts versus labor. When I called a parts supply outlet on my own, I was told that the cost of the part was less than $150. This particular vehicle was initially sold by Cadillac back in 2015, had been maintained fully in accordance with the owner's manual, and was experiencing this oil leak issue very shortly after the warranty had expired. A short time later, my Cadillac stalled on the highway ('due to 'engine propulsion failure'), and I had it towed to Wallace for service. Because it was towed in after hours, I called and left a message with Wallace's answering service, so that the Service Dept would know why my car was there when they arrived in the morning. I asked them to run a diagnostic and get back to me. For some reason, it took almost a full week for a diagnostic to be performed on the car. The Service Dept determined that the issue was a 'system anomaly' and billed me $75 for the diagnostic. In the meantime, I called Cadillac CustomerCare, to ask for a goodwill discount on the relatively exorbitant cost of labor that I'd been quoted on the oil leak. The CustomerCare rep told me they'd review the issue, thanked me for my ongoing business, and assured me that Cadillac would cover the cost of the rental car I'd been using. That was very reassuring, at the time. When CustomerCare called me back a few days later, they offered a very nominal discount. I was told they could elevate the case and have CustomerCare mgmt review. I was told they'd contact me later that afternoon, or the following day. I thanked them and waited...several more days went by with no word from CustomerCare, despite my attempts to call and reach them. Wallace's Service Dept contacted me and asked if I'd heard anything. I told them I hadn't...as their customer, I was expecting to hear from them. Shortly thereafter, the Customer Experience Manager, Mike Rivera, called and left me a voicemail. No word on the car, the potential for a goodwill discount, etc...he was calling solely to say that they were in no way going to be covering the cost of the rental car. When I explained again that Cadillac had committed to covering the rental, he told me that I needed 'to go talk to Cadillac'. The Customer Experience Manager for Cadillac told a Cadillac customer to go talk to Cadillac. At that point, I realized that I miiiiight not want to trust the mixed messages I was getting from the various Cadillac representatives I'd been speaking to. I returned the rental car, at a total cost incurred of about $850, and went without a vehicle for several days while I repeatedly tried to contact CustomerCare. I reached out to Wallace Cadillac's Sales team, to inquire about the possibility of trading the vehicle in. They told me that I'd need to come in person to have the car appraised. I explained to them why that would be difficult, at the moment (my car was in their possession at the time). I gave them permission to appraise it without me being there, but never received an offer on the trade-in of my vehicle. I did, however, receive several end-of-month sales calls from the team there. Unable to continue living for weeks on end without reliable transportation, I picked up my vehicle and took it to another seller, who offered me a fair trade-in price within an hour of my arrival. If you value your time, money and general sanity, I highly recommend you choose a brand other than Cadillac or Wallace. read more

Two hours to do an oil change and tire rotation!!!! Not sure why it takes that long and hopefully I won't have to do this ever again will be looking at Valvoline next time as it is quick and the oil is just as good. read more

Have been going to Wallace Cadillac for app six years of service. And I tell you what, this last service experience has me stating that I will NEVER deal with Wallace Cadillac in Stuart ever again! I highly recommend to my neighbors in the Port Saint Lucie area to avoid at all costs and drive the few extra miles to Linus Cadillac in Vero, or you will be coming home $2-300 poorer than what your expectation was. If Wallace is an absolute must- GET IT IN WRITING before giving them the keys for a simple oil change and brake pad replacement!! read more

I just purchased a beautiful Xt4 Cadilac from Dylan at Wallace, it was the best buying experience I've ever had. Between Dylan my sales men at Angel and Mark the GM they went above and beyond to help me . I totally recommend buying a car from any Wallace dealership . read more

I had an issue with my plate. I decided to bring it in as I have done before for this issue. BUT this time I was charged $143.78!!!! (No other service was performed, 10min job to put on a plate!) BEWARE TAKING YOUR VEHICLE HERE! They lost me as a customer. NEVER AGAIN! P.S. A follow up to my complaint is : I was told the best they could do was give me $50 service credit for NEXT time!!! LAUGHABLE!!! I guess charging customers $143.78 is reasonable to them. FOH read more

Wallace Cadillac - Car Dealers Near Me - Stuart, Florida

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My year old Cadillac suv broke down the other day I was not happy!!! I called service I bought when I lived in palm beach. Got Rob who has lots of patience! They couldn't get my car out from underground garage as in wouldn't go in neutral to push. Sadly they have no loaners cars right now I understand but wasn't happy about it as we had to coordinate with rental car, Rob did that for me, and he also send his fabulous Ryan from service to our condo to see what's up. He and my hub pushed it to outside the garage after Ryan got it into neutral which is no easy task! Our car got towed rob took care of getting it fixed by Ryan the terrific and it was ready in no time. I highly recommend these two guys but have to say my first Cadillac since I was brought home from the hospital in one in 1953! And possibly will be my last I'm going back to Mercedes'. Service did a great job but I had to cancel several appointments after having no car. We traded a Mercedes' and jeep for one car. But service was large improvement over where I bought it at auto nation! read more

On 09 15 22 I walked into your showroom and was greeted by a snake by the name of Charlie. I discussed with him the sale of a 2018 Caddy as a trade for my Toyota SUV. I explicitly told him what I wanted to spend and I deffinatly informed him that I WAS NOT PUTTING ANY MONEY DOWN. Isent that what you advertise? So as we went through the usual moves to suck the blood out of me, I decided to walk out. With that Mr Charlie says , wait wait , let them sell you the car, I said sure for the right price. By the time we went back and forth , Your Finance guy comes into the office and Charlie steps out. He asks me what I can afford?, told him the same payment I have , No money down. He kept insisting that I put money down. I insisted no. I said I cant afford a higher payment . I said look 10 bucks that's it. I used that as a way to get rid of him. The contract comes back for review. But in the contract I see all the numbers I don't see any down payment. I do see that they deducted the Full Warranty which They said was worth 1800.00 as Charlie said they wont give it to you. That's how we got it down to your price. I always thought that was illegal to remove an advertised item , but I wanted the car. So I agreed to wave it like a dope. Well anyway we go back to the Finance office and I look over the papers and everything looks right, I didn't give them any down payment and because of my credit, Space coast Credit gave me the money. So as we are sitting there, and your Finance guy is shuffling papers. So as I'm reading over the papers , your finance guy starts his sympathy speech about , Gap insurance. Then he suggests I buy it for 995.00 and he keeps preaching about how I owe more then the car is worth and you should really buy it. So I agreed because I know I'm not going to use it all and ill get a refund when I trade before the loan is due. So I agreed to buy it cash buy using my Discover Card,,, Then he calls Charlie back and gives him my Discover card and tells him to hit it for 995.00. Charlie comes back as I'm signing Papers and gives me back the card and a receipt.. I get done signing and your Finance guy asks me to leave the room while he prepares all the papers and so I'm waiting to get my paper work in Charlies office . Then your finance guy calls me into his office and hands me the contract in an envelope Tries to get me to buy a protection plan down the road and congrats me. . I never looked at them again until the last 24 hours when I tried to cancel my GAP Policy and I see this crappy copy of a contract that could have easily be changed in my absence. Now I see what liars and thieves you have working there. Your sales manager mis appropriated funds. And lied to a customer. I'm about to make a police report unless I get satisfaction for this. He charged my gap insurance to my loan as verified by the Loan Officer today at 4:35 pm. and then took a 995 down payment on the loan. on a car when I told them I was financing the entire loan and I was not putting any money down.. They also lied and said they were paying off my loan when on paper it shows a balance which they threw into this loan. Thieves you are. I will never buy a car there again and I will see that my friends and public know what kind of shysters you are , I will stop all actions regarding service. Oil Changes ect. Im thinking cof filing a dispute on the 995. Wallace Sucks, they are thieves, DONT BUY AT WALLACE LISTEN TO US , They Fkn Suck F you Charles, may you get massive Sores on your face you scum. You too Nick F you. read more

Being going there now for 15 yrs and I must say since Marshall and Collin left the service has gone down hill big time!!!! I just had a new battery and 4 tires put on and they made me wait 6 1/2 hours saying they had to call the tire company to pro-rate my tires for a discount- well they didn't even call the tire company until after 5 hours went bye and each person passed the buck to next guy saying it wasn't their fault- even the manager Chris said they had a problem...this is a shame because the service used to be great and I was always treated with respect but that's not the case anymore.. read more

Susan went above and beyond! From being patient and going with me to get it looked over by a mechanic before purchase, negotiating a better insurance rate, honoring the online price, as well as the 30 day warranty. Ted also did extra work, in helping me keep my old tag and saving $$, as well sorting out a solid finance option. I've bought many cars in many ways, but the team made us feel start to finish as family! Car also got clean bill from mechanic for my 2012 Hyundai Sante Fe, not to mention washed the car and filled the tank! Highly recommend for used cars, as I went to MANY car dealers and experienced far from close to my Experience at Wallace Cadillac. read more

Daniel Saldivar who is the Director of Purchasing was amazing to work with. He made the process very easy and was very generous when purchasing my Cadillac XT6. I am looking forward to my next Cadillac purchase at the Wallace Group. You have a forever customer here! Thank you Daniel!! read more

I went Here to look at aa ct4 today not one on the lot at all only had suvs and a lot but not one car how do you not have 1 ct4 kinda hard to make a sale of your inventory is horrible read more

Their service department is great. Always have a great experience there. David goes above and beyond to help! Highly recommend!

I went there and its was unreal nothing but old fart sales men how think Staurt Florida is the center of the known world. I had to ask for help as none of their lazy asses would get up and greet me , I was thinking of buying an Escalade there but forget that. Old money yea they are just old rude people in that town dont waste your time or effort go somewhere were they treat you like you count . read more

After having terrible service experiences with the Cadillac dealer we purchased an $80,000 escalade esv from in west palm. We decided to give Wallace a try. We live in Jupiter, and it's about mid way between both dealerships. There is no comparison in how you are treated as a customer. Wallace is far superior in my opinion. It's a smaller franchise and you get more attention. 5 stars. Wish I would have purchased the vehicle there. And will, next time we are in the market. read more

Vic made our experience excellent! Quick, easy, painless. We felt like we got a good deal. In our opinion, Wallace Cadillac had a much better deal than Auto Nation Cadillac! We live 5 miles from Maroon Cadillac and drove 30 miles to do the deal at Wallace. Grateful for the ease of purchase...no hassle! read more

Very pricey for service and not ver user friendly. Having purchased 3 Cadillacs, 1 2500 diesel truck, & a Pontiac G 6 hard top convertible, I expected better personal service. GM has enough problems with millions of recalls, they should do a little more to please their clients. Guess snowbirds don't have any standing with this dealership. read more

Great experience! I ordered a part for a retro fit on my SUV. I was sent a letter in the mail and also received an email stating that the parts were in and to call for an appointment. A very helpful person answered right away and scheduled me for the service. Upon arrival I was greeted by David in service. He was very professional and super friendly. He explained everything to me and showed me to the waiting area. He even texted me and told me to text him directly if I had any questions or needed anything while waiting. The customer waiting area was comfortable and clean. There was fresh coffee and snacks as well as Wi-Fi and clean restrooms. About halfway, David came in and explained the progress on my vehicle. David then came back when the work was finished, he again explained everything to me and even had the car washed. A great service visit. The reviews on here were not what I experienced. Thank you to all the staff! I will be back for my next service. read more

Avoid this place if you can. Service writers are rude, and they frequently try to rip you off when you come in with a problem. Three out of the five times I went there for a mechanical issue, they were unable to diagnose it (my jammed passenger door lock), diagnosed it as a much more expensive issue than it actually was (a power steering issue they claimed was some expensive sensor but really the fluid just needed to be flushed), or were asking for way more than other mechanics in the area to fix an issue (I'm talking twice the price and referring to a torque converter, specifically). ALWAYS get a second opinion from another mechanic on any kind of expensive or confusing quote from them. I think my favorite part about finally trading my Cadillac for a Ford is not having to go here anymore! read more

My husband and stopped a Wallace to test drive a Xt4 . We were in the show room looking at the car while the sales people ignored us. I have never in any car dealership walked into the showroom and had sales people not attack let alone be ignored. We are in the market to buy a new car and Cadillac was a contender . I really suggest Managment retrain their sales people they could have sold a care that day. read more

I am very happy with Colin in Service. He is always so helpful. Sales - - - - no negotiations in sight. Disappointed since I have been so loyal to Wallace. I realize that Wallace has to make a profit but loyalty points are not in their program for me. Still love ya' tho. :-) Bob is super and frustrated at my delima - - - - and yes, I DO miss Don. Bernadette read more

Terrible service for my "luxury" SUV! New manager is absolutely horrible cussed & is disrespectful and refuses to service my Escalade! Unprofessional treatment to me never looked at me & ignored my concerns about my car service! No changing tables No door to door service that I was promised I called corporate and Wallace responded by refusing service after! As a woman I need to be heard when I feel my car has a life threatening problem not ignored and turned away! read more

Good service for my Cadi but just wish the prices were more reasonable for non-regular service.

This dealership has horrible customer service. I brought my car in for service and they could not get the job done in one day, they offered me a rental car and said they were covering it and then went back on what they said. I had to pay for the rental. I've had my Cadillac serviced at another dealer and they always go above and beyond, not Wallace. read more