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Wallace Cadillac

2.5 (51 reviews)
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Services - Wallace Cadillac

Vehicle battery testing

Check engine light

Auto no-start diagnosis

12 More Services

Auto diagnosis or inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto HVAC repair

Auto transmission repair

Auto windows and mirrors repair

Routine automotive maintenance

Transmission leak inspection

Windshield wiper replacement

Wallace Cadillac Photos

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Recommended Reviews - Wallace Cadillac

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Dealer's website offering windshield repair

It all started last week when I noticed a crack in my windshield. Knowing that this needed to be replaced and that it was covered by insurance I went to this dealer's site to make an appointment to have it taken care of. Specifically on this dealer's site when making the appointment there are drop down menus to select the necessary service. In these menus is the option to specifically select "Windshield Repair" Perfect! That's exactly what I need. I select it and make my appointment for a week out. In the meantime I've received 3 reminders about my appointment. Clearly they were aware I was coming and thanks to THEIR website menu they knew why I was coming. Fast forward to this morning where I drove all the way across town burning precious fuel and time for my appointment. I get there, the service guy David comes out and I inform him I'm there with an appointment to get a windshield. David replies with about the dumbest look on his face possible, "We don't do glass work here" Seriously Wallace? This garbage isn't funny. I go to work every day to pay for this shitbox Cadillac, I followed your process for making an appointment to have the shitbox fixed. I took the time away from my job and money I earn at that job to pay for the fuel. The lack of regard for my time and money is inexcusable from a business.

This Dealership is driven by GREED! I put money down on a corvette over two years ago and was recently called and told that they are marking up the vehicle by $75,000...a jaw dropping 50%!!! They did this to a customer who had given them money over two years ago.. Wow! On a side note... I walked in to trade a 2017 Escalade for a new one and they told me that there was a $35,000 over MSRP markup! We also bought a 2022 Palisade Calligraphy from them and they wanted $8k over MSRP. To add insult to injury they originally only offered us $11,000 for our trade in (2016 Ford Fusion with low miles) that had a retail of nearly $17,000. I am all for businesses to make money, but there is a point where GREED destroys a relationship and they did not have knock our heads off on every side of the deal. It seems the dealerships reputation has gone way down over the last few years, so check and sort the the RECENT REVIEWS. Wallace may have been in business for 65 years with many 3-4 star reviews, but do yourself a favor and look at the 1 and 2 star reviews to see the full picture of what I am talking about. I hope this company gets a nice dose of Karma because I would never buy another car from ANY of Wallace dealerships. I submitted official complaints to GM which won't matter, but people need to know. This is a shame for the good people who work there. Do yourself a favor and look at several other dealerships before you get taken advantage of like me and my family have been. Think of it.... over two years ago I gave this dealership thousands of dollars and then get a call to be told that they will be selling the car for $75,000 OVER MSRP. Is that really necessary? We do not think so.

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2 years ago

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11 days ago

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3 years ago

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3 years ago

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1 year ago

Brittney in service was great, very kind and professional. I would highly recommend having your vehicle serviced with her.

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2 years ago

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4 years ago

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Bill W.

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4 years ago

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2 years ago

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Bill W.

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4 years ago

Their service department is great. Always have a great experience there. David goes above and beyond to help! Highly recommend!

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3 years ago

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11 years ago

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7 years ago

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12 years ago

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9 years ago

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12 years ago

Good service for my Cadi but just wish the prices were more reasonable for non-regular service.

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Bill W.

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10 years ago

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Ask the Community - Wallace Cadillac

Review Highlights - Wallace Cadillac

David then came back when the work was finished, he again explained everything to me and even had the car washed.

Mentioned in 3 reviews

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Wallace Chrysler Dodge Jeep Ram

Wallace Chrysler Dodge Jeep Ram

(134 reviews)

Coming to this dealership has been frustrating from the start. It would be nice if customers didn't…read morefeel like they were being misled or given inaccurate information when making major purchases. There needs to be more accountability. I purchased my used Jeep Wrangler about a year and a half ago and also purchased an extended warranty that was clearly explained to include service coverage so I would not be paying out-of-pocket. At the time of purchase, I specifically confirmed that I could go to any Wallace dealership for basic services like oil changes and tire rotations. I was told absolutely yes -- the only exception being if there was a vehicle issue that required a Jeep dealership, which is completely understandable. I live next to Wallace Hyundai, while the Jeep location is 30 minutes away on a good traffic day -- and anyone who drives U.S. Route 1 knows that's not always predictable. A few months after purchasing the vehicle, the check engine light came on. While diagnosing that issue, I was told I needed four new tires. This made absolutely no sense considering I had just purchased the vehicle and work from home, so my mileage is very low. I declined the tires and discussed it with my husband, who works on million-dollar Dassault Falcon jets -- the same type owned by Taylor Swift and formerly by Jimmy Buffett. Needless to say, he knows what he's looking at. He confirmed I only needed two tires, and even that was not urgent. After raising the concern with customer service, I ultimately received two new tires at no charge. However, when I later asked the original service advisor why I was told I needed four tires but only given two, there was no explanation -- just silence. The next issue involved trying to schedule routine service. I requested to book my oil change and tire rotation at Wallace Hyundai, since I had been told I could go to any Wallace dealership for basic service. After calling twice, I was then told I could only go to the Jeep dealership -- which directly contradicts what I was told at the time of purchase. When I went to the Jeep dealership for service, I thankfully had a different advisor who was professional and helpful. On a prior visit, I had asked for a simple oil change reminder sticker to be placed on the windshield since I don't drive often. The previous advisor refused and told me to "just check the percentage on the screen." This time, the new advisor couldn't believe I had been denied something so basic and placed the reminder sticker on the vehicle himself. I also attempted to speak with management regarding the conflicting information about where I could service my vehicle, but that concern was essentially brushed aside. At this point, it feels like there is no accountability within the building. When customers raise valid concerns, they should not feel dismissed. Moving forward, I will be taking matters into my own hands and changing my warranty coverage to one that allows me to service my vehicle at any Jeep dealership without confusion or contradiction. I simply expect transparency, consistency, and honesty -- especially when making a major purchase.

Where to begin. First, when ordering my dream car I stated I do not want any chrome, I'd like all…read moreemblems and otherwise what would be chrome to be in black. The salesperson said he understood. When I went to sign the order contract I asked again, there will be no chrome, correct? He said yes, see I put Mopar black package. With that, I signed. 5 months later my car was delivered with chrome. I was extremely displeased. I was told my salesman that helped me no longer worked there. I was told because I signed the order contract there was nothing they were willing to do about it. I told them the discussion with the salesman I originally spoke to and what he said about the Mopar black package. They said, no that isn't what that means. (Like I'm supposed to know their car terminology.) They were unwilling to fix what their salesman did wrong and forced a car on me I didn't want because I signed the order contract. Fast forward to bringing my car in for recall service. I dropped my car in the morning after being told it would take roughly an hour. The service advisor says I'll get a call by 2:30 because I could not wait. At 3:30 I keep getting a voicemail. I called and finally spoke to a service advisor, not the one I saw in the AM, I am told they can't get to my car today and they want to keep it or reschedule. Seriously? My friend brought his car in for recall. The service advisor said they will call when it was ready. There was no call. My friend called to check on it and was told the service department was closed and he could not pick up his car until the next day, leaving him without his car. So they kept his car without calling him or asking him. Complaining to this dealership falls on deaf ears, nobody cares and nobody sincerely wants to help but, they are more than happy to charge your credit card, that part is very efficient. This is a pattern with this dealership. It has made owning a car I saved for years and years to get, a nightmare to own. I will not be returning. Anyone reading this, buyer beware. A failure from start to finish. I'm taking my business where I'm appreciated and getting rid of this car. Thanks for the nightmare.

Johnson Honda of Stuart

Johnson Honda of Stuart

(89 reviews)

Scott was so personable and helpful as well as a young woman with long brown hair who I didn't get…read morethe name of. Outstanding kindness and professionalism with my oil change and vehicle questions!

We brought my son's 2018 honda civic ex hatchback to be looked at on saturday.I made an appointment…read moreand our service advisor was melissa llorens. He was having problems with his battery, so she told us it was going to be a certain price to have the car looked at and whatever they found that price would be put towards the service. She also recommended he get an oil change which was not actually needed.But it was close to the time.So I said, go ahead and do the oil change. I then went on to their website and there was a special for the oil change at $49.95 which included a complimentary car wash. We ended up replacing the battery, which was $210. When my husband and son showed up to pick up the car, we asked her if she would honor the 10% off service coupon on their website. She then stated two coupons could not be used at the same time.Which we understood.But originally, we were going to just use the oil change coupon and the car had clearly not been washed. From the time we dropped the car off to the correspondence with her during the evaluation and the pickup she had zero personality, very miserable.And no people skills. She also wanted to up sell us on something on his tire thread for $500. We bought the car at coggin honda in fort pierce and we'll clearly making the drive north for any more service due to how rude, inpersonable, and basically lied to us abt what was needed. Do not revommend Melissa Llorens as an advisor at Johnson Honda

Wallace Hyundai-Stuart

Wallace Hyundai-Stuart

(137 reviews)

I'm not sure what the other reviews are about but I can't believe that it's the same Hyundai…read moredealership that these people went to!! All the sales people were friendly and efficient, but we want to give a special shout out to Francisco who made the process smooth and called me the next day to make sure everything was great. Additionally, we were about to buy a car from a different dealership when we saw that Wallace had the exact one I wanted. We called them on the phone and asked them to match the price or go lower and John (the manager) said yes... and they kept their promise! I walked out of the dealership after about 1.5 hours with the exact car I wanted for a better price!! The facility was a clean and simple trailer. But it's only temporary until their new building is ready! All and all, I had a very pleasant experience and I would recommend this dealership

Never got to the point of actually visiting this dealership. A friend leased his new Hyundai Tucson…read morefrom this dealership. He said the salesman Louis Matos was the best. So I called them, spoke to a woman who took all of the information and a short time later Louis Matos called me back. Friendly, spoke well on the phone, don't worry Marc I am going to take great care of you. I am with this dealership for 25 years. Told him what I was interested in and he said he will get back to me. I told him that I live an hour away so i need to be sure before traveling up to the dealership. Told him Tuesday would be great and I will come up then. Didn't hear anything from him. Picked out a couple of cars from the website that were supposed to be in stock, asked him via email to check and let me know if they were available, never heard from him. Spoke to another person who said they were a sales manager and he would have Louis call me back, he never called back. I went and leased the car from another store. eading other reviews gald that they never responded.

Treasure Coast Toyota Stuart

Treasure Coast Toyota Stuart

(171 reviews)

I would like to thank both Maria T. and Eddy M. for their knowledge, professionalism, and excellent…read morecustomer service. We were shopping for a vehicle for my daughter, and they took the time to educate us and truly went above and beyond our expectations. I would highly recommend Toyota, and especially this location! Thank you again!

Remember: Oil is amber and Transmission is dark pink…read more Dropped my 2016 Toyota Sequoia at Treasure Coast for a fluid leak between the vehicle's bell housing and the rear of the engine. When I wiped the fluid, it looked amber-colored, but it had a lot of dirt mixed in it, so my first thought was that the rear main seal was leaking oil; however, it had a very faint color of pink. I thought that if it was the transmission fluid, surely the master technician would identify the fluid before replacing any part, right? I was wrong; he replaced the rear main seal, which wasn't leaking, for $1,600. When I got it home, it was still leaking, but the good news was I could tell it was transmission fluid; the bad news was the 'Master Technician' had repaired a perfectly good part. I contacted Adam Cohen, the service director, who basically said they would repair the rear main seal if it was leaking, but I would be charged full price for any removal and repairs done to the transmission. I put in a complaint with Toyota's headquarters regarding this issue. I then took my vehicle to Earl Stewart Toyota, who identified that the transmission's torque converter and pump seal were both leaking transmission fluid. Earl Stewart Toyota charged me $3,200 for the repairs and a one-year warranty, so I wasted $1,600 at Treasure Coast Toyota. After filing a complaint with Toyota's headquarters and Treasure Coast Toyota, I'm seeking resolution, but I'm definitely not holding my breath. I'll update my review if things change.

Wallace Cadillac - car_dealers - Updated May 2026

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