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    Wallace Kia

    2.3 (61 reviews)
    Closed 11:00 am - 5:00 pm

    Services - Wallace Kia

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Wallace Kia Photos

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    Reviews With Photos

    New car.

    We bought a car from Wallace Kia Stuart and Donald was the salesman. He was an excellent salesman. He could answer any questions I had concerning the car. He was patient and kind. Go get yourself a Kia from Donald. You won't regret it.

    My new KIA I bought elsewhere

    Very poor sales tactics. I'm disappointed in how this dealership is ran. They tell you one thing and it changes the next day. I would not recommend Pictured is my new Kia I bought from Kia Vero beach

    Picture showing how they ran the credit 3 times unnecessarily.
    John C.

    The salesman and the finance guy at Wallace Kia were terrible. They were not fair or straight forward with my nephew when he came to buy a car. The price they ended up offering was the exact sticker price plus $2000 financed for the balance of the vehicle they were trading. When I told them my nephew couldn't afford the vehicle at this time they told me we had 30 days to make a decision or they would have to run his credit again but as long as we came back in those 30 days they wouldn't have to. Side note, we went to car max instead and they gave us $1000 toward the trade in. I don't feel comfortable with this company and would never recommend this place to anyone I know, nor would I go there myself. The picture below shows how they ran the credit three days in a row despite their "30 day" promise.

    This is the MSRP that was posted on the Wallace KIA website as of 2/14/22
    Terri M.

    This dealership advertised a Kia Soul 2.0 liter engine, White, for $22,370 with a $500 customer cash discount. During the test drive I confirmed with the salesperson (Matthew) that the price of the vehicle was $22,370 and potentially less with dealer discounts such as the $500 advertised. Once back in the showroom, after the test drive, Matthew informed me that the price of the vehicle, with "market condition adjustment" was 31,730. I told him this was clearly a bait and switch tactic and is an illegal business practice. He went on to describe business conditions in which the dealership had to charge more than the sticker price and that the sticker price is just a "suggested Price" subject to change. He took some time to discuss with his manager that I was only willing to pay the posted (sticker on the car and price posted on the dealership website) and came back saying that the manager could not sell me the car for the posted price of $22,370. I told him I was not paying nearly $9,000 more than the sticker price for the car and told him I planned to report this to the Attorney General of Florida (I filed a complaint today 2/14/22 with the office of Ashley Moody - Attorney General for FL). I left the dealership when it was evident that they were not going to honor the price posted on the car. Additionally - while I was waiting for Matthew to return from his "talk" with his manager - I completed a request for a quote using the dealer website. I received a call immediately from a woman named "Summer". She aked me when I would come in to look at the car and I told her I could be there in 15 minutes. She confirmed that the price of the car was $22, 370, and that the $500 discount would bring the price of the car down to $21,870. She also mentioned that there is more "room for negotiation of the price once you are at the dealership". I hope that the Florida Attorney General takes action on this matter - but in the meantime - buyers beware. This is an illegal business practice and quite frankly it is shocking that this is taking place in 2022!! Really bummer too - because I really wanted to purchase the car.

    Kia Sorento EX
    Dana R.

    Excellent car buying experience. I dealt with Mark in F&I, Andrew, Brian & Rachel in sales. Everyone was very helpful, upfront & knowledgeable. Nice people to work with. Mark had my paperwork ready for my appointment, I was at the dealership for 1 1/2 hours. Easy Peasy.

    Richard

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    2 years ago

    Great service capt mo was great and made everything seemless will come back for my next Kia thanks again capt mo

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    Page 1 of 2

    Ask the Community - Wallace Kia

    Review Highlights - Wallace Kia

    Captain Mo picked up my car and took it for the day while the service department did what was needed.

    Mentioned in 5 reviews

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    Wallace Chrysler Dodge Jeep Ram

    Wallace Chrysler Dodge Jeep Ram

    2.9
    (134 reviews)

    Coming to this dealership has been frustrating from the start. It would be nice if customers didn't…read morefeel like they were being misled or given inaccurate information when making major purchases. There needs to be more accountability. I purchased my used Jeep Wrangler about a year and a half ago and also purchased an extended warranty that was clearly explained to include service coverage so I would not be paying out-of-pocket. At the time of purchase, I specifically confirmed that I could go to any Wallace dealership for basic services like oil changes and tire rotations. I was told absolutely yes -- the only exception being if there was a vehicle issue that required a Jeep dealership, which is completely understandable. I live next to Wallace Hyundai, while the Jeep location is 30 minutes away on a good traffic day -- and anyone who drives U.S. Route 1 knows that's not always predictable. A few months after purchasing the vehicle, the check engine light came on. While diagnosing that issue, I was told I needed four new tires. This made absolutely no sense considering I had just purchased the vehicle and work from home, so my mileage is very low. I declined the tires and discussed it with my husband, who works on million-dollar Dassault Falcon jets -- the same type owned by Taylor Swift and formerly by Jimmy Buffett. Needless to say, he knows what he's looking at. He confirmed I only needed two tires, and even that was not urgent. After raising the concern with customer service, I ultimately received two new tires at no charge. However, when I later asked the original service advisor why I was told I needed four tires but only given two, there was no explanation -- just silence. The next issue involved trying to schedule routine service. I requested to book my oil change and tire rotation at Wallace Hyundai, since I had been told I could go to any Wallace dealership for basic service. After calling twice, I was then told I could only go to the Jeep dealership -- which directly contradicts what I was told at the time of purchase. When I went to the Jeep dealership for service, I thankfully had a different advisor who was professional and helpful. On a prior visit, I had asked for a simple oil change reminder sticker to be placed on the windshield since I don't drive often. The previous advisor refused and told me to "just check the percentage on the screen." This time, the new advisor couldn't believe I had been denied something so basic and placed the reminder sticker on the vehicle himself. I also attempted to speak with management regarding the conflicting information about where I could service my vehicle, but that concern was essentially brushed aside. At this point, it feels like there is no accountability within the building. When customers raise valid concerns, they should not feel dismissed. Moving forward, I will be taking matters into my own hands and changing my warranty coverage to one that allows me to service my vehicle at any Jeep dealership without confusion or contradiction. I simply expect transparency, consistency, and honesty -- especially when making a major purchase.

    Where to begin. First, when ordering my dream car I stated I do not want any chrome, I'd like all…read moreemblems and otherwise what would be chrome to be in black. The salesperson said he understood. When I went to sign the order contract I asked again, there will be no chrome, correct? He said yes, see I put Mopar black package. With that, I signed. 5 months later my car was delivered with chrome. I was extremely displeased. I was told my salesman that helped me no longer worked there. I was told because I signed the order contract there was nothing they were willing to do about it. I told them the discussion with the salesman I originally spoke to and what he said about the Mopar black package. They said, no that isn't what that means. (Like I'm supposed to know their car terminology.) They were unwilling to fix what their salesman did wrong and forced a car on me I didn't want because I signed the order contract. Fast forward to bringing my car in for recall service. I dropped my car in the morning after being told it would take roughly an hour. The service advisor says I'll get a call by 2:30 because I could not wait. At 3:30 I keep getting a voicemail. I called and finally spoke to a service advisor, not the one I saw in the AM, I am told they can't get to my car today and they want to keep it or reschedule. Seriously? My friend brought his car in for recall. The service advisor said they will call when it was ready. There was no call. My friend called to check on it and was told the service department was closed and he could not pick up his car until the next day, leaving him without his car. So they kept his car without calling him or asking him. Complaining to this dealership falls on deaf ears, nobody cares and nobody sincerely wants to help but, they are more than happy to charge your credit card, that part is very efficient. This is a pattern with this dealership. It has made owning a car I saved for years and years to get, a nightmare to own. I will not be returning. Anyone reading this, buyer beware. A failure from start to finish. I'm taking my business where I'm appreciated and getting rid of this car. Thanks for the nightmare.

    Wallace Chevrolet

    Wallace Chevrolet

    2.0
    (85 reviews)

    Purchased a preowned Lincoln Nautilas from Wallace Chevorolet, with a prepaid maintenance plan…read more Was told when we purchased the maintenance plan that we could have the oil changes done at Wallace Chevrolet since it is close to our house. Everytime we call to schedule an appointment, they say "we have a Lincoln dealer in Ft, Pierce, take it there". No, we don't want to drive 45 minutes north to Ft. Pierce. We tell the lady making the reservation that we are bringing in a Lincoln Nautilas. She apparently doesn't communicate with the service advisors as to what make vehicle it is. We get there and the service advisor says we don't have the oil filter for that car, we'll have to order it. It'll take a couple of hours for the oil change. Mind you, there's an O'Reilly and NAPA down the street. It took 5 hours for the oil change. This hasn't happened once, it's a cluster f^( everytime, because they don't communicate with each other, or attempt to correct the situation for the next time. They just don't give 2 shiats. I guess we'll just have to drive 45 minutes north to get quality service. Buyer beware of promises.

    Be careful giving them a refundable deposit because they will not refund it. I signed up to get on…read morea waitlist for an EV pickup, chose not to order it when my name came up, asked for a refund and silence. They ignore me. Talked to Mark Warren, GM, and he began the run around. Go to another car dealer outside the Wallace Family of Car Dealerships.

    Wallace Kia - car_dealers - Updated June 2026

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