I'd give this location "0" stars if that were an option. This has been my pharmacy for years but lately they're not willing to accommodate or call another store if they don't have the medication you need. Terrible customer service as far as prescriptions go. I probably won't be coming back to this store for my Rx. The pharmacy tech was arguing with me about my prescription and saying that I had not had it filled there in the past. I asked her to check her computer, she still said no. I asked her to check again and she saw that I had the prescription filled there. It wasn't even busy at the time :(:(:( The pharmacist wasn't helpful either...all she said was she wouldn't order the medication. I called another store, spoke with the pharmacist and over the phone she told me that she would order my medication. Now that's customer service! read more

the pharmacy here SUCKS!!! Customer service is horrible. I would strongly advice you to go somewhere else to get your prescription filled!! The cashiers here are also rude, no hello or anything. read more

I don't think this Walgreens merits even 1star, although Yelp doesn't do zero stars. I've called 4x for a prescription transfer, 2nd time they had no record of my 1st request. 3rd time, they said they made a call to the pharmacy doing the transfer, yet I just called that pharmacy & they said they never did get a call from Walgreens. I just spoke to Walgreens & got the runaround again. Wow, we are patients in need of certain prescriptions. Simply horrible. read more

Pharmacist dispensed the wrong medication to me. Had I not asked for a consult (it was a new med) I probably wouldn't have realized it until later. When I told the pharmacist he was explaining a completely different set symptoms, and was giving me wrong meds, he got angry, slammed my meds down and basically had a meltdown and getting upset with me. The next day I transferred all my meds somewhere else. I called corporate and they seemed appreciative of the call, but didn't do anything to try and fix the situation. Someone like that should not be dispensing meds. I will never go back into that store. Ever. read more

2 hours wait for prescriptions. If they can do it in 20 minutes you shouldn't be in the business of selling medication. Middle eastern man in the back is rude and not very knowledgeable. read more

Walgreens is the worst pharmacy I have ever been to. the MANAGER was so rude to me and my mom. We waited 3 days for the pharmacy to fill our prescription after our doctor's office assured us that it was called in. I called ahead of time to get my prescription and they told me it was ready. After waiting for over 30 minutes in the drive thru line they told me it was not ready and to go around again! So rude. When I talked to the pharmacy manager and told him one of his technicians told me the prescription was ready and how sick my boyfriend was and how desperately we needed the medication he told me if I had proof that she said it was ready! NO empathy, no customer service, but blaming me for their mistake! It's hard enough being a caregiver of someone who is ill but to have the pharmacy not communicate clearly and have the MANAGER be rude is not ok. I was a pharmacy technician for over 13 years and I would NEVER treat a patient like that! They don't care because they are busy and a corporation. Do yourself a favor don't get your prescriptions filled there! read more

Im here at Walgreens trying to do some enlargement photos and the photo guy here is not very helpful at all to get you an attitude when you ask him for help the machine did something on my photo and he acted like it was our fault. second time the same person gave us attitude trying to help us. they need to hire somebody that tomorrow or wanting to help and be nice better customer service read more

its close to where i live... so if i need something.. like emergency purposes... ill stop by and grab something and leave... customer service isnt great... lack on merchandise selections... read more

So Tues was a special senior day, once a year, giving seniors 20% off full price items But wait they forgot to tell the employeesI gave my AARP card but ask where's the discount ? The employee tried to BS me. I insisted whereby asst manager I think said I would have to go Bk out to my car and bring all 4 bags Bk in and take everything off and redo the transaction. Instead I went out took the 5 items I guessed were full price So I stood in line 3x's it took 15 min's and my saving was $5 and I ended up spending over $80 When will young people be honest and simply say I don't know man but will ck for you and cut the BS / AKA = lie to ur face read more

Go elsewhere!! Went to drop off a simple prescription at the drive through. Wait time was an hour to fill & the clerk was so rude when i simply asked if it could be done sooner. She walked away left me at drive through. I wanted to take back my prescription but she never returned to window!!! Rude! Definitely changing pharmacy ASAP read more

If it wasn't for the bitchy assistant manager, Lily, I would give this place 5 stars. But, she has got some serious attitude whether you're returning something or just asking where something is. She NEVER SMILES and never really talks to you. Lady if you don't like your job then do something about it! Don't take your crap out on your customers who are simply entering your establishment and purchasing merchandise to help their lives and at the same time paying your Damn bills. So go get laid or see a therapist because nobody needs your freaking attitude! Oooohhhh and who ever heard of getting store credit ($1.08 to be exact) then only able to buy certain items with that store credit????!!!! No dairy or soda or alcohol or cigarettes. What the heck? read more

Run away from this place. This pharmacy is pathetic and I would never come back but my insurance forces me to subject myself to abysmal customer service. The DMV gets higher ratings than this place. They have 101 excuses why my prescription is not ready when advised it would be. The best one is that the computer notification system is not working properly and will call when 1 out of 3 meds is available but says that your order is ready for pickup. Think I joking, give it a try. The kicker is they will tell you the system is not working properly. What they won't tell you is that it has not worked properly for several years and will never work. Today, I dropped off a prescription and I was the only one there. They said that it would be ready in 30 minutes. I get back and find out the pharmacist is on a break and my med has not been processed yet. This must have been a coffee break since it as before 11:00 am. They tell me it's going to be another 30 minutes so I return home and as I walk in the door, I receive a computer notification that my prescription is ready. read more

You are better off waiting until the next morning. Why can't one of the chains get it right. Been in line 1 hour twice now, drop off & pick up. They don't even answer the phone. Go to 986 pharmacy. read more

Letting customers walk in with NO Mask! The governor has now required it! The manager told me they didn't want to police people per their corporate office. So, someone could be shedding virus as you walk through the door, lay your items on the counter, receive someone's dirty change! Who knows! While this location is in SB county. LA County is just down the road! And again a state mandate! Stay out for now because people who are asymptomatic could be spreading the virus! This location already has a 2. The clearly could care less about service! If I could give a zero, I would! read more

I always get my prescriptions filled here, and I've never had a problem. For the most part, I don't buy a large amount of things here, because the lines are so weird. There's nowhere to put things by the register, and the lines don't move very quickly. I really don't like it when I'm re-directed to use the register in cosmetics. I don't know why, but it annoys me. The Drive-through pharmacy is probably great late at night, but in the afternoons, they move really slowly. It's really better to go inside. Plus, you'll have to come back to pick up your prescription if you are using the drive through to drop off. If you take your prescription scrip inside, and wait in their "waiting room", they'll try to get it done faster. I've made returns in the store for items purchased online, and the manager has always been really helpful. The store is usually pretty clean. read more

This Walgreens pharmacy sucks! I came to this one closer to my dr but I should've stuck to the one near my house. Not only did they misplace prescription and forget to fill it. if I wouldn't of got back down from my car to check on Rx after waiting for over an hour they would've never filled it. They don't even take responsibility for their mistakes. very inconsiderate! I'm sick and im tired I did not want to wait at the pharmacy for 4 hours when at original drop off they quoted me a 45 min. wait time ! DO NOT GO HERE! read more

First off, this 24hr location has saved us countless of times..forgetting we don't have cat food for my fur babies breakfast at 3am, after late night hospital visits for all our medical needs, whatever it may be, I can always count on the awesome staff to help me at any time! read more

Horrible customer service!! Laurie at the registers signed up my husband for the royalty program AFTER HE SAID HE DIDN'T WANT TO SIGN UP! The staff argues in front of customers and well.... I've said enough. Lol. FIND ANOTHER WALGREENS read more

Neeeded to pick up a prescription, looked and felt horrible and hadn't been to this Walgreens before. Was blown away by the excellent customer service of the pharmacy tech Blanca, and appreciated her happy demeanor and contagious smile! She was as warm and caring to myself as she was to her coworkers and every single guest that followed despite the late hour. Excellent experience! read more

This is my home Walgreens and I always get my makeup and my products and i love this store everyone knows me there. read more

Walgreens - Drugstores Near Me - Upland, California

Sorry to find out this pharmacy does not accept GoodRx coupons. That means the cash price of the medication will be 3 times the price that I can get at another Walgreens. Taking my Rx to Walgreens, Fontana. read more

They got what you need. The people that work here don't go out of the way to say hi. They are usually understaffed and really busy. I usually get in and get out ASAP anyway so thats not a problem for me. At least there was a friendly man with gout on his foot following customers around..... too bad he was asking for a little help on money from everyone in the store. read more

They have Sour Punch Strawberry-Watermelon Bits. 3 boxes for $3. And an addiction was born! It loses stars for having a pretty puny liquor section. I'm there more often than I really need be (I kinda love browsing the beauty aisles a little too much) and of all the sales associates Mary is my favorite. She's a friendly and sweet grey haired woman that always makes me smile. Woman deserves a promotion! read more

My husband picked up 3 prescriptions for me last night at Walgreens in Upland. One was a strong ibuprofen for pain, one was Tylenol/arthritis and the third was muscle relaxer. I don't know if i should take them all at the same time. I have called them 9 times today to get directions. 5 times i was on hold for 15+ minutes only to get disconnected when someone started to answer. One time i actually talked to a tech person... she said i had to talk to a pharmacist... but he was giving flu shots and would call me back in about 10 minutes. Four hours later i called them back...put on hold again... waiting for pharmacist.... when he came on the line i was disconnected. I called back... talked to another tech girl....put on hold for pharmacist.... you guessed it.... disconnected again. As of this time...5pm.... still no call from them and still can't get a pharmacist on the line. Every time i call them i have to wait a long time.... they need more help managing their phone lines. There is so much i like about this pharmacy... but this part of it is so frustrating! read more

The worst pharmacy customer service bar none! Theee worst. I have complained that no matter if you're 1st in line or not, you will wait about 15 minutes, im being kind, b4 you're helped. There can be and often is, about 5 or 6 employees back there that act like they dont even see you, but can talk and laugh on their cell phones quite blatantly, cause they figure there's nothing you can do about it. Well, guess what? I moved alll my percriptions over to Sav-ons. I know they will never improve, cause its all the same..I've even called corporate, NO DAMN CHANGE! SUCKS TO BE YOU WALGREENS. NOBODYS GIVEN YOU HIGHER THAN A 3 SCORE. PATHETIC! read more

Monica is extremely rude and also some of the other workers here are disrespectful. They do not help and dismiss customers. As soon as I tried to ask for a product Monica dismissed me and said "NOPE" very rudely. And then later yelled over the counter as I was with the other checker that she already told me no. The workers talk over the counter to each other as customers are checking out and do not give attention to the customers questions as their being checked out read more

Hands down the WORST Walgreens Pharmacy I've ever dealt with. The store itself is average but more than couple times I've noticed some employees that were obviously drunk. Anyway back to the sorry excuse of a pharmacy, I would say they need to hire more staff but honestly they need to be shut down and are a disgraceful embodiment of distributing medication to ease their customers health issues. Secondly there is no damn common courtesy and are extremely rude and insulting. There is a certain medication I take that isn't covered under my insurance and cost about $300 out of pocket. They did not fill it on multiple occasions under the assumption that I could not afford it, no consulting me if I want to pay the price for medication THAT I NEED and after telling them how to do their job I have to wait even longer for their slow service and come back a second time. I mean if you want to kill 45 minutes sitting in a drive through line THEN COME ON DOWN! Are you a fan of interacting with extremely unintelligent people? COME ON DOWN! I don't have anger issues but this place makes me want to punch a midget and a baby seal at the same time. read more

Pharmacy customer service is terrible. It's my first time here. I always go to Chino branch but they ran out of my prescription. I was told to go to this branch because they have my meds. So I got in line and was told to wait for 15 minutes while they are getting my meds ready. More than 15 minutes later I was told to get in line again to pick-up my medicine. Get in line again? they were supposed to just give me my meds. I already got in line and waited. That guy named Raul shouldn't be working there? Is he the kind of employee your company represents? untidy? unkept and most especially rude? He could use a comb so he would look pleasant. I will be calling my Doctor and have my prescription moved to Walmart! read more

Went to pick up a prescription that nurx had sent for me . I called at 3:50 and the lady said that in 40 min it would be ready . Okay no big deal so I went in at 5:00pm and then again said it'll be another 20 min . I'm already irritated at this point and those 20 min passes by and all of sudden they say their system is down and can't realease any medication. That's the last time I go to this location , most useless pharmacists . Wasting my time and she was rude . She's usually the drive thru lady . So mad read more

I had recently had my pain medication prescription sent here to the pharmacy. I am currently living between Rancho Cucamonga and San Diego. I have been receiving my medication from my Walgreens in San Diego however I figured while I was in Rancho Cucamonga for the next few week and was due for my refill, I could pick it up at the pharmacy down the street. Mind you my doctor said it was ok as well. The pharmacy however told my doctor that the medication I was trying to get was only for cancer patients. I'm sorry but I have been taking my medication for almost two years and currently see a pain management doctor for it. I am also legally disabled with physical disabilities. So According to the pharmacist here unless I have cancer apparently I am not allowed to get my medication that I have already had and been getting from Walgreens lol. I guess people are not allowed to move or have different addresses. All they could say was they wouldn't fill it and to send it back to the original pharmacy or to another pharmacy. Sooooo apparently what only the Walgreens in San Diego is allowed to fill my medication?? This is the most absolutely discriminatory thing I have ever heard. So now while I planned on being in Rancho Cucamonga for the next few weeks I will have to drive 2 hours down to San Diego just to get my medication and come back up here. This is discrimination to every description possible and I'm sorry I can understand there is an "opioid crisis" but there are also people with chronic pain and significant medical physical disabilities that they take this medication for as well and need it. And in my case it's not something new, I've been taking it from the exact same company "Walgreens." Craziest thing I've ever heard I hate this company more than anything. The pharmacists always like to think they are doctors and can control and do whatever they want and it's not right, especially to people like me. I mean think about this, so if I moved to Florida for example, and tried to have this medication sent to Walgreens there, would I have to fly back to San Diego just to get it? Literally makes no sense at all, I highly recommend not doing business or having your medication sent to Walgreens. And it doesn't even matter trying to talk to them about it because they don't care and brush you off anyway. Good luck to the next patient who gets screwed over like this, I'm sure it wasn't the first time. read more

Is it possible to give minus ratings? Very poor, impolite service to an ill first time customer. My review is shorter than most because I am writing to Walgreens and calling read more

I went to Walgreens to pick up an item I ordered online. The drive up line was extremely long so I decided to go in. I was surprised to see that the employees were not wearing masks or gloves. The purchase required me to use the pin pad which was not cleaned between customers. I guess I figured a pharmacy would take more steps to keep it clean during Covid 19. I guess I know why the drive thru was so long. read more

Yelp should really allow zero stars. I wish I could write zero stars. I have to agree with all of you this is the absolute WORST pharmacy I've ever dealt with. The wait times are unbelievable and make no sense. Currently it is 8:32 PM on a SATURDAY and I've been waiting for a prescription for 75 minutes which they told me would take 15 min. I'm sorry but how hard is it to put 10 antibiotic pills in a container and send me on my way? Will DEFINITELY not be returning here. read more

I only put one star because they wouldn't allow for zero but just came out of there with two young children one needing to use the bathroom they said they don't have a bathroom so I guess everyone goes across the street to the gas station or somewhere else to use the bathroom that's a pile of baloney as far as I am concerned. The only reason we were here anyways is because Kaiser was closed and my husband needed his prescription. read more

Very disorganized pharmacy and a very long wait. Almost every time I've come to pick up a prescription, there's been a technical error on the part of the pharmacists in recording my information in their system. The disorganization of this pharmacy has frequently costed me days without my necessary prescriptions, as well as the 30+ minute wait it usually takes to pick up. If you have to use this pharmacy, make sure you remember the name of the pharmacist who has helped you previously, as they all seem to be following completely different rules and protocols. read more

I've only worked at this place 3 weeks and it's the best job I've ever had! Every person here as well as the customers, the ultimate best people! Love my job, coworkers! read more

Every interaction with this Walgreens leads in frustration. After every visit I consider leaving a review on Yelp , I don't even know where to begin with the poor service at the drive-thru window. I've had the girls take my prescriptions and never come back to tell me they were finished only to see them stocking shelves when I look for them through the window. They tell me my prescription will be ready in an hour only to come back and to be told the pharmacist is on break and I need to wait once again another hour and a half when they have a question about a prescription they do not reach out in a timely manner to have the situation resolved read more

The staff here are angels. They really do their best, given the customer demands and the required detailed work they do. They are kind, compassionate and accommodating. I will definitely come here again. Brian was incredibly helpful to me and my family during our time of distress. read more

Went in to try to get medication for my daughter and was treated very rudely by Brian. Never again Walgreens sticking with CVS!

It is an utter tragedy that yelp has not yet adapted its rating system to allow for "zero stars." To start, I hope that someone with the resources to open a competing 24 hour pharmacy reads these reviews and is inspired to put these losers out of business. I came into the pharmacy at approximately 11:00 PM to purchase Sudafed and a box of candy. As we all know by now, meth junkies ruin every aspect of organized society; we can't even buy cold medication without proving that we're not buying it in large quantities for the purpose of making methamphetamine. They had one person working behind the counter, who was processing customers at a rate of one customer per 10 minutes. I had six customers ahead of me, so I literally stood in line for an hour to be serviced. I would have been more than happy to pay a pharmacy tech $15 to work the hour before I came in to eliminate the wait, but that is not in Walgreen's business model. My frustration is that, upon reaching the front of the line, I was informed that their "system is down" (meaning that they couldn't verify that I haven't been trying to purchase tons of Sudafed to make meth), and I therefore couldn't make my purchase. There was nothing I could do, so I cut my losses and just asked to buy the candy. An hour in line for candy. As ridiculous and frustrating as it was to this point, it boiled over into outrageous when I declined to type my phone number into the keypad to activate my Walgreen's reward card, or whatever the f they call it. I tried handing the woman/cashier/pharmacist/waste-of-space a $5 bill, and she told me that she needed my name first. I said " I'M JUST BUYING CANDY" and gave her what I hope was the iciest stare that she'll get all week. She replied that she needed it for the Walgreen's reward program (or whatever). I about lost it. I know that it's probably inconceivable that I would pass on getting rewards like $0.10 off baby formula coupons that are good from May 23-May 25, but I'd stated vocally that I don't want to give my rewards information and I declined to enter my phone number to log into it, so just let me buy the stupid candy and leave instead of turning it into a pissing contest. read more