In my opinion, I think Wagtime is a suitable daycare option but not for overnight boarding. When I left my small Shih Tzu there for daycare, I was pleased when I first picked him to find that he was tired because it presumably meant that he had a fun, active day playing with other dogs. I left him at Wagtime for daycare a few more times and had the same result -- tired little pup after a day of playing. At that point, I left regarding Wagtime quite highly. When I picked my dog up from Wagtime after a week of boarding, when I got home, I noticed that there was blood all over his stomach. I called and mentioned it to a member of the Wagtime staff and the person I spoke with blew me off. The last straw came when I spoke to someone who knew the owner quite well. She looked horrified that I left my dog there for boarding and proceeded to tell me that Wagtime is an excellent marketing machine but behind closed doors, they do not supervise the dogs and there are several horror stories. Wagtime was actually forced to relocate from Georgetown because of all of the complaints from customers. In any event, I know that most of the reviews here for Wagtime are great. And, I actually think as a daycare option, Wagtime is fine -- your dog gets to play and there is a limited chance that something will happen to him or her. For an extended period of time, however, I, personally, no longer feel comfortable leaving my dog there. read more

Our Wheaten Terrier Sadie Rose has been going to daycare at Wagtime once or twice a week for about six years. When she arrives, she is always warmly greeted by the staff and sprints upstairs to her play room as soon as the door opens. We also appreciate the late pick up time available. We've also left her there for overnights during vacation and have had good experiences with that as well. read more

Before I explain why I like Wagtime I just want to say a few things. There will never be a business that is perfect in any market. People will have a bad experience here and there even at the highest rates places. Also it is a proven fact that for any good experience at any business that person will tell an average of 2 people. For any negative experience that person will tell an average of 10 people. I just wanted all people to know that people (especially in the DC Metro area) are 5 times more likely to post a negative review on Yelp or any other sight then to post a positive. My experiences with Wagtime has been great. The people, the products and the services have all been great in my personal opinion. My dog loves the staff and he loves to play in doggy daycare before him getting his bath. Before I adopted my dog from Lucky Dog Animal Rescue, he needed a place to live for a few days before he came to his preeminent home with me. Wagtime was gracious enough to board my dog as well as other dogs that are up for adoption through Lucky dog animal rescue. Ever since his three day stay in DC with Wagtime, he still lives going back for a visit and I trust Wagtime and it's staff enough to leave him in their care and not think twice. I recommend you give them a chance if you have never been there before and I will continue giving them my business. read more

They're pretty friendly with me and my dog. It gets really busy during pick-up times but they manage well. I loved that on his first visit, I received photos of him playing. That was sweet. It would be great if they did that more often. I did have his nails trimmed once, but it wasn't done that well (barely took anything off...maybe being cautious). So, I've not found that service to be worth the price; I'd rather his vet do it or me. Otherwise, pretty good place and I like that we're able to transfer to their other location in SE! read more

Daniel, When I initially read your response my first reaction was to correct all the misinformation (aka- lies) that you stated, however, I realized that there is no need to do so. The reviews on Yelp (and others) speaks for itself. I suggest reviewing the reviews. What is of greater concern to me is the aggressive, dismissive, and condescending tone of your response to me. As a former customer who spent a large sum of money (i.e., thousands) and entrusted my dog at your facility almost daily for several months, I expected a more dignified response from you (i.e., general manager). read more

This review is for the store only as we've yet to try the boarding/sitting services. We come to this store at least once a month. Our dog is on a raw, all-natural diet and this is one of the few places in the area that carries Stella & Chewy's, which we stock up on in case we don't get a chance to visit the butcher. The store also offers a wide array of healthy dog treats and food, and seems to be careful about selling rawhide and other treats that most dog owners don't realize are actually bad for dogs. That said, my dog is probably among the most pampered in DC; my husband I are a bit anal about reading ingredient labels. Many of Wagtime's treats meet our standards and that's saying a lot. The products are a bit overpriced, but the customer service is great and they are wonderful about returns. We bought an expensive Thundershirt for our dog in hopes that it would calm his car anxiety over the holidays, but unfortunately it had little effect. We did not realize until we brought the shirt back to the store that it had some mud staining on the bottom (our dog must have taken a dive in a mud pit when we weren't looking). We were pretty embarrassed and offered to take it home, wash it, and bring it back, but the clerk didn't bat any eye. She said they could wash it themselves and that it was totally fine because the shirt was otherwise in brand new condition. I am subtracting one star only because the atmosphere in the store tends to be frenetic, usually because owners are picking up their excited dogs, who then proceed to run amuck. It would be fine if the space weren't so small and cramped. I'd love it if they set up a separate front for daycare pickups. read more

When we're about a block away, our dog starts wagging her tail and gradually progresses into a trot that is more wiggling than walking. I like to think that's a good sign that our dog loves doggy daycare, even if she can be reluctant to leave us. When we pick her up at the end of the day, she's amped up from playing with all her dog friends, and then crashes right when we get her home. We use Wagtime for daily weekday walks as well as the day of daycare each week. Our walkers have been very reliable, and were helpful in introducing us to the front-leading harness to address some pulling issues. Matt has been excellent at handling any schedule changes, billing is straightforward, and we appreciate the discounts with the packages. The front staff are friendly, and more importantly seem to genuinely enjoy working with dogs. Ultimately we know that we can rely on Wagtime's services to help us keep up with our young and energetic dog. I'm really not sure what else one can expect. Also, one thing that sets Wagtime apart to me is their commitment to fostering homeless dogs. We adopted our dog in DC, and learned that she was fostered at the other Wagtime location when one of the staff recognized her. It's nice to bring her back as a paying customer and keep that cycle going. read more

There aren't enough good things to say about Wagtime! I probably would not have kept my adopted dog had it not been for their help and day care. They have pick up and drop off service, food delivery, and super friendly staff. I visited all the day care sites around Dupont/Logan, and Wagtime offers the best full service, with the newest facility. read more

I read some of the negative reviews and I find them weird. Maybe people are more overbearing with their doggies than I am. I also haven't used the grooming services because my German Shepherd Dog doesn't need a haircut. Anyway the staff is nice! I have been there plenty and never had any problem with them. Once, someone felt the need to give me some unsolicited advice about my dog, but that was once out of like 50 times that we've been there. They always tell me to have a nice day and they're very sweet to my crazy dog. Only real problems are that I've tried to look online at their "live camera" during the times they told me they'd be on, and they weren't working. I wish they had a two-way mirror or something because I want to see my dog playing! It's a small space and none of it is outdoors, sometimes I wonder how much playing is going on. I'm pretty sure they do their business right on the floor, which confused my dog at home only once thankfully, and he was so embarrassed, but I wouldn't be surprised if non-GSDs had more accidents at home if they went to WagTime more. It's not really a nice place to leave your dog if you have to go out of town for any extended amount of time (but where is?), but it can be convenient and I bring mine regularly for socialization and exercise. The only thing that could have made it 5 stars for me would be price. read more

Thanks so much for 10 years of great care for my dogs! I have two dogs who have been regulars at Wagtime for the past 10 years. They enjoy day care as well as boarding and grooming. I find the entire staff to be caring and attentive. The owners are very involved in the day-to-day operations and have provided me with lots of good advice on the training and care of my dogs. You guys are a pet owner's best friend! read more

I took my Yorky here for a week. After getting her back that afternoon and the next day she appeared to be sick. I had to take her to Benfield for medication. I was told by Banfield pet Hospital that several dogs who attended Wagtime had gotten ill not just from this particular site on 9th St., Northwest but also the one Located in the south east . After speaking to the manager they offered no concessions for the money that I spent for the doctor appointment for the Yorky and the medication needed. I also provided food for her because of her allergies and informed the staff prior to leaving her. Not too comfortable with taking her back again. I also, completed a camp day stay before leaving her. They do not have cameras in the facility so that you can watch the dogs. Wonder if they allow dogs to eat from each others water and food bowls? read more

I recently went to Wagtime to have my dog groomed. Multiple things went wrong. I had a remarkably similar experience to Allison N. who also posted. They upcharged me (by calling me during the day to tell me it would be $125 instead of $100), kept my 40 pound goldendoodle for over 10 hours, and were very rude on the phone. One employee told me that he didn't know why I had dropped off my dog within the required window, as he had no plans to start grooming until an hour and a half after that. He also told me that the experience was as unpleasant for him as it was for me and my dog. I reminded him that only one of us were paying the other. I won't go back here. When I came to pick up the dog, the staff were very kind, so I at least appreciate that they were trying to seem empathetic to a bad situation. They gave me a generic email address for the grooming manager and said she would be in touch. I sent her a lengthy email and never received a reply; I also never heard from her separately. Overall, it seems like they care a lot more about ease and efficiency on the part of the business and staff than for dogs or owners, and I find it hard to support a business that doesn't care about the experience of its customers (of both the human and canine variety). There are plenty of dog lovers out there that I can patron instead! read more

Note: I've only ever been to the 9th st. location I'm not sure what's going on that there are such disparities in the reviews. I've had nothing but good experiences with WagTime. TOYS/SUPPLIES: Yes, the store items are pricier than those you get at petco/petsmart/online wherever. Of course they are. WagTime is a small, local, independent business. Where possible, I prefer to support a small local business in my community - but yes, they're going to be more expensive. That shouldn't be surprising, and if it really bothers people that much, that's their problem - not the store's. DAY CARE: Due to deadlines I've had a really intense work schedule recently (and mostly work from home), so I frequently take him over just for an hour or two to hang out with other dogs, let him have some fun, and get some time to myself. He's always excited when we turn the corner and he realizes where we're going. BOARDING: My dog is currently being boarded there because I'm traveling for work. By my request (because I'm THAT dog mom, and I really miss him), they have been texting me pictures AND videos of him hanging out and playing with other dogs. From everything I can tell, he's absolutely loving it. If people are concerned their dogs are not having a good time in the day care, maybe just call and ask them to send you pictures too? They've been totally accommodating to me on that front. As a last note, I've never met an employee there who didn't seem to genuinely LOVE dogs. This place is great. read more

The groomer sucks. Do not bring your dog to these people. I dropped off my dog off at 10:45 am and had already given very specific instructions when I made the appointment . At 5 pm I called to find out if I could pick up my dog. The idiot who was allegedly grooming my dog gets on the phone and says I only gave her a bath because I didn't know what to do. I said well I gave instructions did you not see those. He says well you dropped her off with the receptionist. What an idiot why wouldn't you ask questions when she was dropped off??? My dog is sweet and shy and doesn't like being away from home. Grooming is stressful for her. Now she has spent the entire day with these morons and she's probably completely stressed out and they haven't done a damn thing. If I could give zero stars I would read more

The first time we went there they intended on keeping our dog for 8 hours for a cut and wash. Wagtime had no intentions of walking, feeding, or paying any attention to him, regardless of the absurd length of stay. I removed him immediately upon knowing this and was offered a substantial credit for this incident. We reluctantly brought him back a second time just this week. Biggest mistake of our lives - our dog had a seizure while being bathed. Wagtime left one voicemail and did not attempt to contact the secondary contact on the sheet. Luckily our dog is still alive but i would not step foot in this place. do yourself a favor and go somewhere else - ANYWHERE ELSE read more

I rescued my pup Coco about two years ago and Wagtime on 9th has been her second home. They love Coco and treat her like the special princess she is. The owners are wonderful and the staff is so friendly. I cannot say enough about how kind they have been to us. read more

I have been using WagTime and WagTime Too (which I will include in their other yelp) for the last few months. I really don't like having strangers look after my dog, but I don't think that I could have found a better establishment to do so. We started taking my now 1 year old Bernese to WagTime about 6 months ago. He is a really gentile dog and is scared of most things that begin with the letter "B" (ie. bags, bins, birds, bangs, boys, bald guys, but most importantly, BIG DOGS...) you name it, he is scared of it. The staff at WagTime immediately saw this about him, and realized that while he is a 70 lbs. dope, he really isn't suited to be in their "big dog" area; he is far too timid. So the staff keeps my dog with the tiny dogs. The change I have seen over the last months is remarkable; he has really begun to come out of his shell. The only instance he has experienced with bullying is finding him in all of his 75lbs glory, cowering in the corner while an 8lbs Italian Greyhound barked at him. The retail product they have available (ie. REAL dog food, not just kibble) is fantastic, and he is now excited to go to daycare. Prices are reasonable. I cannot recommend this enough. The staff is organized, efficient, and friendly. The bottom line is that the owners especially genuinely care about my dog; that is why I will continue to use both of their facilities. read more

After hiring Wagtime to cat-sit for a week long business trip, I thought all was going to go well. We set up an appointment to have them visit and I gave detailed instructions on how to care for my cats. That's were the service broke down. The initial visit never happened, they just never showed up. I should have canceled right then and found another sitter, but it was too late to find anyone else. When I returned home after my trip, the cats dishes were completely empty, the mail was overflowing my mailbox and it looked like no one was in my home for three days. To make matters worse, there were several items missing out of my bathroom cabinet, including some very expensive face creams. To make matters worse, I requested to pick up my keys so that I could give them to another pet sitter before my next business trip and they stated they had lost the keys- the sitter didn't have them and they weren't in the office. I was furious. Amazingly, after I wrote to them explaining how they would have to pay to change my locks, since someone now had a set of keys, they were able to locate them. I cannot condone anyone leaving their pets in such irresponsible hands. read more

a few good experiences, but one big problem. Some staff at Wagtime are excellent. They went the extra mile with letting us pick up pooch at 11pm after a weekend of boarding. 6 months after we stopped using wagtime, doggy and I were hiking through rock creek park when another dog walker who was an ex-staff at wagtime recognized our dog, remembered his name, and poochie was happy to see her. The BIG problem was that our dog escaped the groomers and ran through downtown dc in morning traffic. How does this happen?! Doggy was ok, but ran .5 miles through 9th St., Massachusetts Ave, and K St.! A staff member was running behind him, but this was too scary to ever let wagtime watch doggy again. Owner didn't contact me, but did acknowledge the incident when I went in later to buy stuffs. Didn't get charged for the grooming, which was good. But my trust is gone w/ the business. read more

I saw something that warrants this review. I went in to pick up a brochure. On the way out of the door I see a staff member walking a VERY unhappy dog. The dog is wearing an ill fitting lead. The staff member is dragging the dog around because the dog doesn't want to go back inside. Either the owners had done zero training or there was a real problem. The dog got away and started playing in traffic. Cars stopped and people got out to help scoop up the dog. It was BRUTAL to watch. I want to be forgiving but I'm horrified. Imagine paying money for dog care when your dog is out in traffic? That's my worst nightmare and all I did was pickup a brochure. This could have been a one time mistake/incident but there's also no excuse for a care facility not properly fitting the dog to the leash. read more

I can't comment on their ability to take care of my dog because I won't be giving them the chance. We are here out of town from NY and already pay a hefty price tag to take our dog to unlimited daycare and Manhattan. We brought her to stay with us because our hotel is pet friendly and they recommended this place to bring our dog. However after looking at their rates on their site and then calling them, they quoted us a price 5 dollars more for being from out of town. i'm not quite sure why you think that an out of state dog needs to be charged more but I think it's in poor taste and is a deterrent for those who bring their pets away to use an establishment. read more

I brought my dog here twice, once for daycare and once for overnight boarding. My dog is outgoing, very sweet, very well behaved, and LOVES other dogs, so it seemed like he would be a perfect candidate for doggy daycare. I asked to see the small dog playroom on his first day of daycare, and I was told if I wanted to see the playroom, I had to call in advance (S-K-E-T-C-H-Y). I wasn't allowed to go up to the playroom to drop him off or pick him up myself. When I picked him up, I had to wait downstairs for 20 mins while they located him. I could hear him barking, and when I finally saw him, he was shaking with terror and BEYOND ecstatic to see me. Obviously, he's normally happy to see me, but this was like "OH THANK GOD YOU'RE HERE!" type happiness--other customers even commented on it. I received a first time "follow up" email from Wagtime saying my dog "fit right in" and "had a great time" with no details. So I emailed Wagtime back and explained that I could hear my dog barking, and asked if he seemed anxious around other dogs or Wagtime employees (because he certainly seemed anxious when I picked him up.) Wagtime responded simply, "he was fine," which made it clear to me that this person probably couldn't pick my dog out of a line up and had no clue what he was talking about. I was really hoping to find a place I could reliably use for daycare and boarding, though, and I didn't want to be an overprotective crazy dog lady, so I put my dog's fear down to first day jitters and tried again. I called in advance, as instructed, and asked to see the playroom. When I dropped my dog off the second time, I asked if a Wagtime employee could call me if my dog seemed super anxious or upset. I was told that they wouldn't call me, but I could call them. Red flags were now going up all over the place, so I very firmly asked to see the playroom. They made me wait while they CALLED UP to the playroom to inform the person up there that "a customer" was coming up. By "inform" I mean "warn," because to me that seems like they clearly have something to hide. I was escorted upstairs and when they opened the playroom door, WAY too many dogs rushed up to the door, barking hysterically. Wagtime separates small and large dogs, but half of these dogs were twice as big as my 12lb mutt. There was only ONE employee in the room with all of these dogs, and she was clearly just sitting there, not playing with the dogs or keeping an eye on them. They were just running around manically with nothing to do except work themselves into a frenzy. My dog immediately started shaking with fear--as a reminder, he is usually awesome with other dogs and very playful and outgoing. I'm ashamed to say, I had a wedding to go to, so I left my poor dog there. In my defense, I was trying really hard not to be overprotective. I kept thinking, "All of these other dogs go here...and Wagtime has such great reviews..." However, I did call later that night to see how my dog was doing.The employee said, "Which dog?" and then, literally 5 second later, said, "He's fine." Oh really? How can you tell he's fine from the front desk?! Do you even know which dog I'm asking about?! When I picked my dog up the next day, as soon as he saw me he acted in the same "Oh thank God you're here!" way, then wiggled out of the employee's arms and peed on the floor. Supposedly the dogs can go to the bathroom at any point in the playroom--they're supposed to be out of crates all the time except when eating--but my poor dog was absolutely desperate to go. The second we got outside, he dragged me to a patch of grass to go number two, as well. At this point I was already fuming, but the last straw was when we got home and he was absolutely out-of-character ravenous, even though, according to Wagtime, he was fed that morning. I can't say for sure, obviously, but it seemed to me he was kept in a crate and not fed. He was desperate to go to the bathroom and starving. It's making me angry just thinking about it. Between the uncaring employees who don't know your dog from Adam, the insane small dog playroom with dogs of completely different sizes and temperaments all together, and the seemingly neglectful care, I won't be coming back here. read more

We have been Wagtime customers for 3 years, using them about twice a year when we go out of town for more than 3 days at a time. They consistently provide 4-5 star care for our 2 cats (who have very different diets so need a good petsitter). However, we won't be using Wagtime again. Today my wife picked up our keys after a vacation and for the third time in a row the keys were not there. This happened in December and last summer as well. We can't give them a copy of our keys because getting an extra electronic key-pass to the building is about $100. After this happened twice, both times resulting in one of us being locked out of the building for hours, we talked to the manager about how important it is for the assigned petsitter to return our keys on time to the store. He wasn't especially conciliatory but did promise that it wouldn't happen again. When we went out of town last week, my wife dropped off her keys with a note reminding the sitter to return them no later than COB Monday 7/16 (the last day our cats received a visit). Our feeding instructions left on the counter included another reminder. Today, however, my wife showed up at 2 to get her keys and they were not there. The manager told her that the sitter would be in the store from 4-5 and to come back then. She returned at 4:30 and the manager had sent the sitter on a new job without getting our keys from him. An hour later he returned with the keys. In addition to this being the third time our keys have not been properly returned, despite a more than reasonable up-front effort to prevent this, the manager was flat out rude to my wife. Apparently we need to spend the money to get an extra key fob made, or we should expect that petsitters will be irresponsible with our keys. I'm disappointed because the petsitters have done a fantastic job with our cats over the years, but I'm not going to pay for repeated mistakes and rudeness anymore. read more

My puppy has been going to Wagtime for three months - usually for daycare, occasionally for an overnight when i travel for work. The staff at Wagtime is wonderful - so helpful and knew my dog by name from the first day. When we arrive, he is always desperate to get to the door and his tail wags furiously all the way up the stairs. I feel confident in every staff member, prices are reasonable, especially for the city, and my dog comes home worn out and happy. What else could you ask for?:) read more

Not sure what's going on with this place. Twice now I have left off my dog there and both times he either comes back totally famished or so thirsty that the second they give him to me the first thing he does is drink an entire bowl of water sitting at the front of the store. He has also been acting completely crazy ever since I picked him up a few hours ago despite the fact that he was completely fine before I dropped him off earlier in the day. When I did drop him off he immediately tried to stop the handler from taking him. I thought this just meant that he didn't want to be separated from me but I'm starting to think he has bad memories of the place similar to how it is when I bring him to the vet. I would avoid this place like the plague and pay attention to what some of the other reviewers are saying. I rarely write Yelp reviews but felt that I needed to this time. read more

One word - horrible. I know that Yelp (since Wagtime is a yelp sponsored person) will probably remove or bury this evaluation. I really wanted to like Wagtime but alas it didn't work out. I communicated extensively via email and in person. The grooming was horrible; the haircut terrible, the ears were not cleaned, the eye area (my pet is a white haired dog) was not cleaned; the tail area was only cut in parts; the nails were cut unevenly, etc. The groomer told me that he couldn't touch my dog's face (a 4 pound very passive animal). He has been groomed in many other salons without any problems. Good points - the staff is nice; the working area is very clean. read more

I started to bring my dog here about a year ago because it is close to my office. I paid for a package ($500 - not cheap) to get cheaper daycare rates and take advantage of the late pickup for days that I would need to work later than usual. I stopped bringing my dog here because every time I picked him up he would smell strongly of urine and feces and have random cuts/bites on him. At first, I figured the dogs were just playing and nipped each other. But I switched to a daycare near my home in Arlington and my dog has never once smelled or had a single scratch on him. I would have to bathe him after a day at Wagtime and at the new place, he doesn't smell at all when I pick him up. They do not have any sort of reservation system, which leads me to believe they will just take as many dogs as possible with no regard to overcrowding. Perhaps this is why my dog was getting bitten/nicked and coming home smelly. The new place I bring my dog to is a much more controlled environment and has a reservation system so you will know when they are full. I would not recommend Wagtime because their place is chaotic and unclean. In addition, I have a credit of several hundred dollars now that I have to use on overpriced toys or treats or forfeit. read more

Once again their customer service is terrible. I've asked multiple times even placing a specific order for Stella and Chewys food (Rabbit frozen patties) only to show up and the food is not present. I've spoke with Lisa the manager who turns around to blame the customer, rather than just admitting she forgot or someone did. I've tried multiple times to be a customer at this location but they are giving me every reason to not be one. read more

I love Wagtime, super convenient to my house and super friendly people. They took excellent care of my cat, George Michael, while I was out of town for vacation too! read more

Great little store. Great owner who is totally willing to go the extra mile when it comes to unique pet products. I'm one of their few kitty owners and they have been AMAZING when it comes to my picky kitty. Highly recommend. I have received nothing but stellar customer service and honestly I think as customers people can be more polite as well. LOVE THIS PLACE. read more

My dog adores Wagtime! She has such a great time at Wagtime daycare and on walks with the Wagtime dog walking team. Incredibly grateful to Rob, Lizz, Jess, Matt and for always being so welcoming and helpful. The extended hours for daycare pick-ups have been a godsend when I'm working late. Thanks so much! read more

I've used this service when traveling with my family (kids and canine) to DC. They were fantastic and I came away feeling they went the extra mile to help my dog feel at home and less anxious. I'd definitely recommend. read more

I will acknowledge that i have a very, very anxious animal. She is scared even when i sneeze so this isnt necessarily wagtimes problem. i am just so sick of her hair everywhere that i took her to get a lion cut. She was too scared for them to finish. i knew she was prob going to be freaked out but i took the risk and i went anyways. so now i have a cat half shaved, half hairy. its funny but not really. read more

Eek! Methinks not indeed. This place went downhill and remains in the valley. We brought our dog here for over a year for occasional boarding, daycare, and obedience classes. Everything was great until she started getting sick after having been there. At first, we chalked it up to her being a puppy, but it was every single time, whether or not she was there for 2 hours or 2 days. After a handful of times, we stopped taking her there and she hasn't been sick once at her new daycare/boarding facility. I don't think it's coincidence. Additionally, she used to love going to Wagtime, but her excitement lessened over time, dwindling at the end there to pure dread. The last time she went for daycare, she whined and just refused to go up the stairs. I'll never forget the "please no, Dad!" look in her eyes. Run like the wind from this place. read more

I've taken my dog here about five time and two of those trips have ended in a mid-day emergency trip to the vet. Whenever we ask what happens, they never know. My dog is fine with other dogs and never has issues with others (he's been left with a dozen other groomers / day cares and was fine). I don't know if every dog has this experience there, but at the last vet visit the doctor said he had another Wagtime emergency earlier that day, so its definitely possible. They were nice but its too much of a risk for our dog so we won't be going back. read more

Today I called to confirm their hours, was told they would be open until 8, walked my dog (decently far) and arrived at 7:20 to find them closed notwithstanding the hours posted on the door confirmed they should have been open until 8. Still, I was randomly buzzed in (along with a couple of other confused would-be customers) and was told that it "looked like they decided to leave early", though the guy seemed uncertain. I asked why someone couldn't just ring me up for the one thing I came for and was told, completely unapologetically, that I should try again tomorrow. As an aside, during the ten minutes I was there I witnessed complete chaos with drop offs and pickups. Will not be going back. read more

My review has to be revised now that we board our boy Bruce here. Bruce previous went somewhere else in the city where he was CONSTANTLY overfed. Even though he loved it, we didn't especially when he was accidentally fed 5 days worth of food in one day. We brought him here but were extremely nervous. Bruce is a rescue and doesn't do well with strangers, he does great with other pups, but not people. Not only was everyone at wagtime more than happy to go slow with him, but they were all so friendly and reassuring. The staff at this place is great, we are so happy and so excited that Bruce fits here. He now looks forward to going to Wagtime as much as his old daycare. Also another plus is that he barley smells after a few days in daycare. The last place we went to was so smelly after one day there he smelled so bad that he needed a bath. I think they must keep this place extremely clean. Bruce is slowly warming up to the employees and we appreciate how well trained the staff is and how good they are to Bruce. read more

Poor customer service and do not know dogs well. the staff is not knowledgeable about dogs. Don't recommend.

I was between a 3 and a 4 for this review, but because of the overall comprehensive services provided and the easy pick up and drop off system (so convenient!), I decided to go with a 4. We've been using Wagtime ever since they opened for grooming, dog walking, and doggie daycare. In terms of the actual services provided, we've been really pleased with all three. I'll speak to each in turn: Grooming: We've never had any issues with grooming (though our dog is fairly easy to groom, and we're not very particular as long as her nails are trimmed and she's clean). We normally roll grooming into the days that our dog will be at doggie day care anyway - in this way she gets to play as a treat for the grooming, which all dogs hate. She gets picked up, plays in the doggie area, is taken out to get groomed, and then put back for the rest of the day when she's done being groomed. Note - you need to tell them you'd like your dog to play afterward, otherwise they'll keep them in the grooming area to keep them clean. She gets dropped back off at our house all groomed and tired from play! Dog Walking: We are occasionally home when the dog walkers come by and have liked all the dog walkers we've met. For awhile, the dog walkers were inconsistent, and we'd only have the same one for 1-2 weeks at a time. Because of this, we had issues with our keys, as well as issues with missed walks whenever our regular schedule changed. Every time we needed to reschedule for a different day, we'd call a week in advance, and somehow our dog would not get walked. I don't blame the walkers for this, but some sort of internal organization was lacking. We recently started dog walking again after a long break, and things seem to have improved greatly. We have the same dog walker each week, he's responded to changes in schedule fine, and he has not lost our keys. Maybe opening up the second Wagtime facility has helped them to get more organized. As an FYI, they walk our dog with about 3-4 other dogs. The walkers are also very attentive to weather - if it's too hot out, they will cut the walks short, etc. Doggie Daycare: Our dog loves to play and is very social, so she obviously loves doggie daycare. She came home one day with a nasty scrape to her paw, but we let it go - dogs will be dogs. My main gripe with doggie daycare was the driver who picked her up, not with the service itself. When I was a student, my schedule was all over the place, so I was often home when he came to pick up our dog. He sometimes picked her up as late as 11:30am. Not only that, but we had constant issues with our keys. Once, he lost our keys and told us they had been stolen from the van. The next week he came back with our keys, and said that the thief returned the keys back to Wagtime for some unknown reason. Then, a month later, he said they were lost again because someone had cleaned the van up and sucked up the keys into their vacuum! It really didn't make sense, and I'm pretty sure he was just making up stories to cover his own mistakes up. It took us a while to want to give them another set of keys, but we have since given a set to our new dog walker (it was just easier in the end), and there's been no problems (see above). General: Besides key issues, like other reviews, I too would like to see more transparent itemized billing since we get the package deals, and sometimes we're not really sure if we're being charged for days we end up canceling. In the first couple years, we had a lot of issues with rescheduling and missed walks/pick-ups - we would call the owners, and they would apologize, but it would just happen again. Since then, when I call, I make them change the calendar entry on the phone with me and reconfirm like 2 times before I hang up. We've haven't had problems in recent history. Outside of all the logistical things though, we have been really happy with all the actual services, so I gave them a 4! read more

My wife and I were very excited about Wagtime at first. Unfortunately, Wagtime is one of the most disorganized, poorly run, and UNPROFESSIONAL business establishments that we have ever encountered. Our gripes are primarily directed to the OWNERS OF WAGTIME: LISA AND OFER. First, the owners of Wagtime have, on a number of occasions, been less than accommodating and almost downright rude (passive aggressive and dismissive of complaints). In addition, they have been extremely unresponsive to our repeated attempts at contacting them. There were many instances of repeated phone calls, e-mails, and personal visits to the DC site where we left messages for Ofer to contact us. Almost all of them were patently ignored, even after weeks of trying. Second, since Ofer is apparently the only one who has direct control over customer accounts, the blame goes to him for the unbelievably annoying habit of recharging our account too early (with over half of the balance left) on more than one occasion, and charging it even when we specifically told him not to over and over again (notes left at DC site, e-mails, phone calls with messages, notes put in the computer, etc.). Third, when we put in a simple dog food order and it was never actually submitted, the employee who actually made the mistake took responsibility and said it was her fault. Lisa, on the other hand, avoiding any sort of accountability, conveniently blamed the supplier. And when she finally did begrudgingly admit it was their fault, she resorted to incredibly unprofessional platitudes like "nobody is perfect" rather than simply owning up to the mistake. Only after we made it known to Lisa and Ofer that we wanted out of their establishment did they start to communicate with us in a timely manner. It is sad to think that it had to reach this point for them to finally show a basic level of professionalism. If you value consistent professionalism and service, take your business elsewhere. read more