Great experiences, good food, Saira great customer service, mostly definitely coming back

If I could write 0 stars I would, Juliana gave worst customer service. I had to repeat what I ask for, she has a horrible attitude every time I order or ask for something. I asked for waba sauce and she said we don't have any with an attitude, I asked for the manager and she gave me a dirty look. read more

Customer service was good, my meal was healthy and yummy, cleanness of the drink's area could be better And the dining in area could be better, however, I've seen way worse , overall, it was a good experience. The food is not cheap. :) read more

Omg! This was such a nasty experience and never will be returning here I came in today, got a mini bowl with potstickers and a side of potstickers I ate a whole bowl before I realized there was a balled up lint I picked up and it was scrunched up hair come to find out all those potstickers that I ate fell on the ground. I will never return to this location ever, and it disappoints me in the fast food industry makes me not want to eat fast food. read more

Love this place! Great veggie and protein options!!! My go to when I'm trying to eat health and get full

I came here after a long day at work and I was greeted by Aileen, she took my order and gave great food recommendations! I'll for sure be back here! Thank you Aileen read more

Food came out in a timely manner. Service was great thanks to, I believe her name was Aileen. She was a cashier, very nice. Thank you guys for the amazing food it was hot still and very tasteful. read more

When u call these people they answer the phone by saying, "hello" as if it's their personal phone and not a business. Food is ok

Too bad it's in the corner where the homeless hang out, that's kind of a bummer, but I love the shrimp bowl I have never seen such plump shrimp wish it had more in it but the items are good and will fill you up. Give it a shot lunch and dinner, carry your wallet but it's worth every penny. read more

I was so happy waba opened near me! It's clean and so far the employees are friendly! Good is delicious and you do not get over loaded with rice, perfect combination of meat, veggies, and rice. read more

Unbelievably rude employees. Just spent almost $30 on food and we were going to eat inside this particular establishment and the restroom was not functional. There was no way to wash my hands or use the restroom. Not even hand sanitizer to use either. I asked the employees and they said the bathroom door handle was broken. So I asked where they use the restroom and they say they don't and another said they go next door. It isn't the business next doors responsibility to allow them to use the restroom. When I asked for the corporate office number they said "it's online" and clearly didn't care about this situation. Will not ever go to this location again. read more

Presentation and taste was excellent. Ordered the spicy chicken and teriyaki and vegi bowl . Friendly staff , restaurant very clean

Can't get the rewards points because I ordered off my phone? Really? Why would I want to come back then? This place is cold and depressing too. No music, very sad vibe inside there. Clearly the staff hate working there judging by how rude they are. read more

Definitely got food poisoning from here. Real bad. Went in once I got better to order a drink and just pay attention to how they were handling foods. They onlyvwear one glove and use the knife hand bar handed but then laybthe knife on the food. Don't wipe the cutting board in between so there is some cross contamination goin on there I'm sure. Spare yourself and just dont eat here untik they clean up the training. read more

+Smells better than the other Waba grills. +Seems to be a healthier fast food choice +Taste good -I told them to add sauce for the dumplings when they asked what sauce before they gave it to me. I went home and there was no sauce. What the heck it is in the photo of the order for dumplings unless it's false advertisi Update -I ordered the beef bowl, the beef tasted like it was not fresh but frozen. If you don't know that's when it's got that hardness to it. Fresh is more tender. Update -Ordered waba bull, brown rice, veggies. Came with white rice. I didn't check until I got back to work... read more

WaBa Grill - Dumplings with no sauce since they didn't give me any.. - Asian Fusion Near Me - Hemet, California

Ofelia was really sweet, great customer service. 10/10 would recommend I will most definitely be back

I am a vegetarian and ordered a plant based steak bowl. The girl that took my order didn't listen and they gave me regular steak. I drive home to find the incorrect order. I tried to call several times and could not get through. Once I drove all the way back and told them they have me the wrong order, both girls working gave me an attitude and said "we'll your receipt says steak" I said I'm a vegetarian, why would I order steak? They again gave me attitude and made a fuss about making me the bowl I ordered. Do not go here, the staff are extremely rude. They should be fired. read more

Jocelyn's attitude was very short and not helpful. Took my order and I requested a drink. When I got to the drink station the tea was gone ( granted it was late and they might have taken it down) so I look for the Sobé. The Sobé was just water, so I asked if they had anymore Sobé, she looked at me and then the soda fountain and said no. (It's a Friday, you have a weekend coming up and your already out of a fountain drink? Any one who's worked in the food industry knows that the weekend are tough and to not have proper stock is asking for a harder weekend). So I kindly ask "well, is there any way you can refund me my drink since you don't have what I want?" "Um I don't think I can do that" she tells me! My smile drops and I ask "are you serious?" She go on to tell me she can't. So I ask for the franchisees number or contact info. She doesn't have that either...so there is no way I can contact the owners? (Jerry is the name she gave me) but no other information. Other than the employee, the food was ok. Dry white meat for an extra charge. This is not the first time this week for the dry white meat. Well just say three time in a week is pretty consistent (embarrassed to post that but I like waba). Just not this one anymore, I can deal with dry meat but bad service and dry meat? Yea I'll pass... read more

Every time I come here there's always workers complaining about customers or being rude to customers. I like the food but dread going in and seeing the workers. A few weeks ago one of the girls got annoyed because I called the steak bowls "beef" like honey go to school because steak and beef are the same. Today I went in and one of the guys that works there was complaining to his coworker about rude customers all while I was waiting to get help at the cash register. I was standing at the register for a good 2 minutes while he was just going off and there were two other customers inside waiting for their food. Idc how annoyed you are it's common sense not to be acting like that on the job. read more

If I could do negative stars I would. Alejandra the "manager" has the worst customer service skills. We waited 35 mins before we went up and asked where our food was. She said our order receipt was misplaced. So I asked for my money back. After all that waiting she still charged us for the drinks. And we were never even offered anything for the inconvenience. Typical Hemet customer service for you right here at WaBa grill. read more

I'm glad there is a closer location to my house and I don't have to drive all the way to San Jacinto anymore. The store is clean and the staff is nice, they were attentive and even brought my food over to my table. Looks like I'll be making another visit soon. Keep up the great work. read more

So I thought that my last visit to a Waba Grill was bad but this location blew them out of the water! So I preordered my food at 7pm today, I set the pickup time for 8pm since I was meeting up with my sister a couple towns over for dinner so I ordered from a local in her town. I was a little late due to traffic so I arrived at 8:10pm and pulled into the curbside pickup parking space. I called the number to let them know I have arrived and it went straight to voicemail and said the mailbox was completely full. So I ended up going inside the location even though I was trying my best to social distance. I waited about 5 minutes inside the location before I was able to speak with an employee and in that time I noticed that an employee was picking up the phone slightly and hanging up immediately every time the phone rang. That explains why I wasn't able to call for my curbside pickup, so I finally speak to an employee and she said that my order is not ready so I sit and wait. 20 minutes later I was called up and looked through my order and its missing half of the items that I ordered, so I mentioned it to the employee and she said they must have mistaken my big order for an accidental double order... Even though there were no doubles of anything in my order, each item was completely unique. So I waited some more and they finally give me my complete order and I ended up leaving closer to 9pm instead of shortly after 8pm like I had planned. The cherry on top of all of this was that when I got home the containers were very light, one of the reasons I love Waba Grill is they don't skimp on the food but these containers were pathetic. I want to make it clear that this review is directed at the owner/management of this location and not the employee's. The location look severely understaffed and I could see the stress, frustration, and exhaustion on all of the employee's faces. It's sad to see that the location was literally an hour and a half behind on orders. I am sure that more employees would have solved all of the issues that I experienced today. read more

WaBa Grill - Dinner time - Asian Fusion Near Me - Hemet, California

By far the best waba grill I've been to in regard to the customer service by MARITZA ,she has an amazing attitude and was such a nice person she deserves a raise !! The food was great as usual too !!! read more

First time at this location and my chicken was undercooked. Asked the cashier if I could have some that was cooked thoroughly to which she simply took the bowl back without any sort of response. Then I saw her take the bowl back and put the chicken back on the grill rather than giving me a fresh batch... Overall the service was poor and the serving size seems much smaller than other WaBa Grill locations. Hoping this was just an isolated incident, but it was quite disappointing. read more

Place is very clean and the employees are friendly and helpful! I came at lunch time and it was very quick! Always enjoy eating at WaBa !! read more

WaBa Grill - Dining room - Asian Fusion Near Me - Hemet, California

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Two trips in a row well before closing (over 2 hours) where the iced teas were both empty. It's getting more painful to eat here as the service keeps declining. Sometimes talking to the cashier is like talking to a brick wall. Being too lazy to refill your iced tea at 740pm when you close at 10pm is just unacceptable. Then, the cashier in training wanted to argue with me when I asked for garlic sauce that all the sauces are to my right. Yes, all sauces but the garlic sauce. This restaurant is on life support when it comes to keeping my business. I was eating here daily during the week and have reduced that number considerably. read more

It's a hit or miss with this place today I bought my daughter a chicken bowl and the chicken was actually very good and no chewy skin parts . And the cashier was actually friendly . I saw the sign after I and already made my purchase for buy two bowls for$10 I wish she would of offered me that special I would have bought it . read more

Isaac best worker really good customer service I would definitely recommend him taking your order thanks buddy !!!

Review update number 3, this place is hit or miss, seems that they need more training or strong management on site, food portions are different every time, also what happen to waba sauce? They have a little squeeze bottle that sits at random tables WTH? read more

WaBa Grill - Asian Fusion Near Me - Hemet, California

The food was hot and delicious! Presentation is everything, the food looked perfect and sensational! I only have 4 stars because of timing. Upon arrival, the dining room had a large number of people waiting for their orders. I'm sure speed will come with time! Good luck guys! read more

WaBa Grill - Waba Veggie Bowl with avacado! - Asian Fusion Near Me - Hemet, California

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My loaded Miso soup tasted like hot water with seaweed and a bland tofu bought from the grocery store. Even adding some of their sauce. Had no taste. read more

Went in there to eat all the employees were chit chatting for a while and giving each other hugs thought that was weird in a work place got my food meat tasted liKe it was barely cooked food was really cold I was so hungry and frustrated I ate it expensive 2 never again tables were dirty read more

Been coming here since day one,have never had any problems. The meat is always tender and never dry. Ana is always friendly and greets me by name, Miguel also greets me by name. I'm very built from the gym and this is a perfect post workout meal. read more

boom boom tacos are great, service great. while I'm waiting in line I see a worker named David I believe moving quick. he seems like a hard worker, makes the line go by faster for sure. recommend this waba 100%. read more

Love WaBa Grill but was pretty disappointed when I asked for a nutrition facts sheet and was told they didn't have it. I had previously searched online and could not find anything other than a calorie chart. read more

I've only Door Dashed. Food has been good. But they're always out of the dumplings every time I order. So minus 2 stars for that.

I am a waba grill fan , but very unhappy today as it looks like my food was picked over. My son kids meal that was supposed to include veggies didnt include it & they didnt give us the kids meal drink. I expect to get what i pay for. read more

WaBa Grill - Asian Fusion Near Me - Hemet, California

Wappa Grill I was supposed to have steamed vegetables on my Waba bowl the vegetables are super crunchy they are not steamed at all or very little my mother has no teeth she cannot eat the vegetables the rice is really hard the young guys in there need to learn how to cook food better for the public when the girls are cooking the food turns out perfect they need to address the situation the dumplings are burnt some of the bottoms of the dumplings I'm missing you should pay for half done food half of the food is missing the owner needs to address this situation This was Sunday, August 14, 2022 we will not return to this Waba grill again Today is August 22 2022 I have contacted Waba Grill team no one answers they send you to automated voicemail so when they say contact us for what for a computer to say it's automated that's not helping at all Waba grill needs to do way better than what they are doing now and yes this is an Have a great day ahead read more

This location is for some reason over priced $12.95 for a Steak bowl with extra meat?? $6 for extra meat In San Bernardino it's $3 for extra meat. That's ridiculous! read more

I've been coming here for my lunch break almost daily this week. The establishment is always very clean and stocked and the cashiers are so friendly here. I have recently discovered their garlic Serrano sauce and it's fantastic. Highly recommend on both chicken and beef. read more