I never knock on companies, even if they aren't up to par, but this has to be one of the WORST businesses I've ever had to deal with. The customer service is terrible. It's a joke. Horrible isn't even a word that will come close. If you want "fast food" this is not the place to go.
This is the second and LAST TIME I've had to wait for my food longer than any other "fast food" restaurant. The first time I came in, it was 3pm (dead time). Nobody else was in the place except for me and 2 other couples that had already been eating. No one in the drive thru either. I place my order. I wait.....10 minutes later I wait (2 customers have now came in and placed their orders)....20 minutes later I wait with a little aggravation building up (1 more customer ordered and the 2 customers have already gotten their food).....30 minutes later I'm STILL WAITING (2 cars from the drive thru have left with their orders). Keep in mind I am in clear sight of the cashier, manager, AND cook. 35 minutes later I'm f****** livid. I come to the counter and ask them where my food is at. Everyone looks confused as hell and the manager said it was taking longer to cook my steak because "It's busy". BULLS***! Every customer AFTER ME has already gotten their food around me AND the drive thru. Anyways, after 40 PATIENT MINUTES they finally give me my order and say, "I'm sorry we were so busy, here's a free avocado" (that normally costs a ripoff of $1.50). REALLY?? YOU WERE 'BUSY?' I was the first customer in and last one out 40 minutes later! A total of 5 customers including drive thru ordered in 40 minutes time. Wake up, admit your faults that you forgot my order even though I was the first one in there.
One month later, hoping they got their crap together, I come in around 2:30pm(dead time again) and I decided to take the 'faster' route for the drive thru since it should be faster service. Before I drove to the drive thru, I glanced inside; no customers in there. I place my order for 2 bowls (keep this in mind). I drive up to the window with 1 customer in front. They pay and I pull up to the window. I pay and wait........10 minutes later I wait....20 minutes later they finally give me my order like nothing happened. I asked upset, "What took so long?" They respond with, "Sorry we were really busy." WHAT THE!?!?!?!?!? Is your entire staff trained to say those words when you continue making careless mistakes and forgetting customers? I had to respond with "There's been no one in the restaurant....." There response back was, "Our food is made to order." I respond with, "It's never taking this long with customers I've seen before."
Now...here's the best part. The male manager/owner responds with, "Oh it all depends on who's working and how busy we are. Waba Grill wasn't made for drive-thru. We aren't McDonald's. We don't make hamburgers and all that stuff." The tone of sarcasm was beyond what I've heard any restaurant pull.
ARE....YOU...KIDDING...ME. You aren't made for a drive-thru but yet you have a drive-thru in your own establishment??? This has got to be the stupidest, moronic, egotistical statement I've ever heard. I'm sorry you being a boss, you can not accept the fact that you are horrible at what you do. You probably shouldn't a manager, or better yet an owner of a restaurant that is completely hypocritical. Your crappy attitude and making fun of a neighboring restaurant who's made BILLIONS shows how much class you have in the business world.
I will never eat here again. I advise everyone else to do the same. Flame broiler has a ticket time of less than 8 minutes and they deliver every.single.time. I will make the 25 minute drive to your competing company to get better tasting food and service that actually treats customers like humans.
Oh and by the way, I received ONE fork in my bag with the TWO bowls I ordered. No need to go on about that. read more