Just bought a VW Jetta. They were about 3-4 thousand cheaper than other dealers and the vehicle had…read morelower mileage. The car is in good condition and is not using any oil etc. Their sister business Twin City Garage did a repair before I purchased and it is working fine. The only problem I had was the price was firm and I wasn't able to get them negotiated down any at all. But it was a good price. Highly recommend this dealer if your in the area.

I would not recommend buying from them at all. I recently purchased a 2019 Cadillac from them and…read moreit has not been a good experience at all. First week I had it, I noticed the transmission slipping. Fine they took it and swapped out the transmission torque converter that was causing the problem. Finally get it back out of the shop just for the next day it not to start and strand me at the store. Have it towed to the shop and the starter harness was damaged when they replaced the torque converter and rigged it up and said nothing about it. They said they fixed it but nope just rigged it again to get me out of the shop. Next, no AC. Took it to the shop to see why the AC wasn't working and the ac compressor just fell apart as the cover was taken off. Asked if they would fix it and if course it was no. So I paid for that to get fixed. And here I sit again stranded at the gas station because it won't start. Save yourself money and time and purchase else where. This vehicle has spent more time in the shop than I have been able to drive it. Not impressed at all. If they had completed a proper inspection these items would have been easily identified and maybe repaired before purchased or at least disclosed so I knew what I was getting... however that's not how it happened.

I went to look at a 2000 Dodge Durango at Mangold Ford (as I needed a vehicle to pull trailers & a…read moreRV). After getting there, it was obvious it wasn't what I needed. Instead of leaving, I actually sat down with Donny (I was tired of trying to find a dealership with a SUV that I needed) as he seemed pleasant enough & we went over what they had in inventory (as I was looking for an inexpensive solution that didn't involve payments - not a vehicle that cost more). I also was not looking at a Ford, at first (lots of 5.43v horror stories out there). But, I was then shown a 13 Ford Lariat (with the 3.5 Eco-boost dual turbo engine), & I was pleasantly surprised by it's power. I then looked further up in price, and for around $24,000 - I found a 2015 Ford Expedition Platinum EL with 109,000 miles. I took it for a test drive, & was astounded by how nice it was (it had the Eco-boost & could pull 9,200 lbs & was setup for towing). I had driven there in my 2019 Jeep Cherokee with 94,000 miles (which I had bought last year & was paying a monthly payment on). I needed the Ford MUCH MORE for towing my 2021 Gulfstream 4,900 lb RV, unfortunately - it was Tuesday & the dealership had already closed for the day - so I had to come back the next day. I took the time that night to research the 2015 Ford Expedition Platinum EL, & quickly learned that unlike other SUV's/Trucks (such as GM or RAM)... the 2015-2017 Expedition is the holy grail of towing SUV's/Trucks - as the drivetrain is rock solid (with no reported long term issues with either the 3.5 Eco-boost or the transmission) plus the independent rear end making it a real smooth drive. Also, the price was 1/3 of a brand new Expedition & yet, this 2015 Expedition looked almost brand new & was not rusty - anywhere (it was obviously a central IL used vehicle). I sent my personal details/financials to them the following morning (to start the purchase process), & by the time I arrived - I had already been approved to buy the Expedition (we just needed to agree on the trade-in price for my Jeep). After about 15 minutes (after I arrived), we had agreed on the deal. The paperwork took only a little over an hour after that. No hi pressure. No 4 square tactics. When I went to talk to Steve in Finance, no weird numbers popping up (& no fees that should not be there). I actually asked regarding an extended warranty (& showed him I intended to get a 24,000 mile Ford warranty online for $2,700). I was offered a 5 year/70k premium extended warranty for $4,200. All in (including paying off my previous loan that exceeded my trade-in value), I left the dealership at around $32,000 all in. I am paying only $140 more per month now with this Expedition than I was with my Jeep. In 2015, this Expedition sold for $71,000 & had every option available (& the same configuration for a 2023 Expedition costs almost $90,000). So, this is a Dave Ramsey economics 101 success story. I will say this, Mangold Ford is one of the last TRUE family owned straight shooting dealerships left out there. Their Christian based principles are very evident & they treated me with respect & dignity. I can't say the same about dealerships such as "Kunes Country" who claim to be Christian based - but are one of the worst dealership experiences one can have. You can be sure, even though they are not close to me (I just moved from Huntley, IL to Streator, IL) - Mangold Ford is my dealership of choice now. They will also now have the honor of working on my 1972 Lincoln Mark IV classic car as a result. The owner personally thanked me for my business. It is my honor to be having a new business relationship with Mangold Ford. They are trustful & are worthy of your business. And given I am former Motor Transport (I am a Disabled USMC Veteran), this is a rare automotive business to find where Honor is still practiced & preached. Semper Fi.

Sale was great. Service has been GARBAGE!!!! Check my Google review. No one cares after the sale…read moreall the way up to the general manager. ABSOLUTEL TERRIBLE EXPERIENCE. Steer clear of this dealership at all cost.

Brought my car in for a unscheduled visit and was promptly helped and taken care of by the service…read moreteam. It was a pretty simple issue, but I was in and out of there in 15 minutes and appreciate the detail of information given and quick service.

I brought my vehicle in on August 28th for an electrical repair, with the understanding that the…read morework would be covered by my insurance company. From the beginning, the Service Department (Jeremy) was unsure of how the process would work. After my insurance company confirmed their assessment was complete, I waited three days without any update. Over the following two weeks, I placed numerous phone calls and left multiple messages that were never returned. On September 8th, after demanding to speak with someone directly, I finally reached Brandon, who confirmed the parts had arrived but could not provide any timeline for the repair. When I followed up again on September 11th, I was once more sent to voicemail with no response. I then spoke with Debbie, who attempted to page a manager but received no answer. My own attempts to contact a manager were also ignored. Out of frustration, I submitted a sales inquiry online--only then did I receive a prompt call back. During that call, I was told by Jeremy that the parts had not arrived, directly contradicting what Brandon had told me days earlier. On September 14th, I called again for an update, but once more received no answer or return call. Finally, on September 16th, Jeremy called to say my car was ready. This lack of communication, misinformation, and disregard for customers is unacceptable. My family has been loyal Subaru owners for years--we currently own five Subaru vehicles and replace them every two years. However, based on this experience, you can be assured we will take our business to Moline, Illinois, instead of returning to this dealership. I hope this complaint is taken seriously and that corrective action is implemented so other customers do not endure a similar experience.

Had a great Experience buying a vehicle the other day. Brought my older parent's to purchase a…read morevehicle and they made the whole experience very straightforward and easy. Very much appreciated that! Thanks so much, Wes H.

Vehicle advertised online they don't have. This should be illegal. Big waste of my time and very…read moredisrespectful to your customers

I live out of state and found the vehicle I wanted at Bob Grimm Chevrolet. I initially spoke to…read moreKayla who was very helpful. Then Steve Rice handled my online purchase with Jim Martin ensuring all the paperwork was correct and completed. I didn't think I would get the vehicle until after the New Year. However, they made sure the vehicle was in my driveway within 7 days. Wow, very prompt and professional service from all who I encountered. The vehicle transporter was also outstanding. He took great care of my new (used) vehicle and insisted that I take $20.00 to have it cleaned on him. I highly recommend Bob Grimm Chevrolet for your new or used car needs. Totally satisfied! HB from Bowie, MD.

Over priced from the quote and when I refused extra service to replace cabin air filter they…read morewouldn't put the old one back. Rotated tires and air pressures were off from each other by 10psi. Never coming back! I made the mistake of not calling Lighthouse GMC Buick first since Grimm could get me in same day! $200 cheaper there to get both Oil change and fuel filter replaced on my Sierra 2500HD!

Just purchased a vehicle from Pete....I live about 60 miles away however they gave me the best deal…read moreon a new car. While doing the paperwork everyone from the detailer on up came by the office to say Hi...I would strongly recommend this dealership...no hassle and Pete did a great job at showing / walking thru everything...Great Job Guys!

I will always recommend this place. My daughters and I cars have always been fixed properly,…read moredetailed and customer service is amazing! Excellent customer service!! Affordable prices. Will never take my car anywhere else. Extremely reliable, knowledgeable and honest technicians. Several family friends have purchased vehicles form here and have had them serviced here and will continue. Extremely nice people and affordable prices!

I cannot praise Justin Waggoner, Sales Representative, enough! I am not a car person. I, honestly,…read moresee cars as a means to an end, and I dreaded the process of looking for a new car. That said, Justin made the entire experience absolutely positive. He was incredibly kind, interesting, informative and it was not painful at all! We love our new car and Justin endured hours of my questioning with amazing grace. Looking for help with a car? Go see Justin Waggoner!

I purchased a new Bronco from Sam Leman Ford in Bloomington, IL on May 27, 2026. At the time of…read morepurchase, I was told all of my paperwork would be emailed to me. More than 30 days later, despite two phone calls, leaving messages expecting return calls and two emails requesting the documents, I still have not received them. This level of follow up is unacceptable. Once the sale was complete, customer service seemed to disappear. Providing customers with their purchase paperwork is a basic responsibility, and I shouldn't have to repeatedly chase the dealership to get documents that should have been sent weeks ago. Very disappointing experience to say the least.

Can't say enough good things about this dealership. My salesman was Tyler W. I bought a 2017 Ford…read moreRaptor from him. A few days later, the truck was throwing a check engine code. I contacted Tyler and the dealership sent me a new F150 rental and picked up my truck from my house free of charge. I live 5 hours away but this dealer will have a customer for life after their phenomenal service and commitment to excellence.

Great service. Personal help. Not usually run of mill dealership. Always my go to for service.read more