If you have a hardware issue with your computer, I cannot express how thorough VT Services is. I work IT on both Macs and PCs and do basic hardware services. (Hard drive, video card, and RAMs replacements. As well as full custom PC builds.) What I don't do is specific hardware failures, such as a bad chip on a board. I brought my HP Laptop to Sandy and her team to fix. I had basic idea of what was wrong, it was a hard\ware issue. The team worked tireless on the laptop, trying every avenue to find a fix for the laptop. It took a little longer than normal, but the problem required a day sometimes to actually malfunction. So, I knew it would take more than a day to be fixed. I can only imagine the tireless hours that VT Services spent on repairing my laptop and I can't express enough how appreciative I am of all the work they did to repair my laptop. Thank you from the bottom of my heart. And to all of those reading this, keep in mind not every computer repair can be fixed in a day, or even sometimes a week, nor can every hardware issue be fixed (there are just some bad computer builds out there...) but, I will say VT Services will do everything, and I do mean everything they can to fix your computer. read more

It's been three years now since VT Services repaired my laptop and it's still kicking strong. At the time, they not only fixed my mother board promptly at a good price, but also solved a less critical problem I had been having as well without charging extra. The alternative from the manufacturer HP was to have them repair it for almost the same amount as the purchase price. I can recommend them highly. read more

About 3-4 months ago, my team and I were introduced to VT services. Our department facilitates technology support for a School District. We were in need of a company or service that could handle hardware repairs specifically for our MacBooks. I was connected directly to Stephanie who is a Customer Rep. From the start of our interactions I could tell instantly that she would be a great help and resource for our needs. Stephanie if you're reading this, you're awesome! With respect to VT Services' repair quality and shipping. I'll give it 10/10. Consistent communication, regular updates, and high quality repairs. Never need to send anything back, and they even clean the devices! You guys are great, this company deserves recognition and all the cool points. Take pride in what you do and it'll take you far. Thank you all. read more

From reviews and my own personal experience, it is pretty clear that most people don't choose VT Services, but instead end up there through warranty claims, and it's no wonder that's the case. My laptop was in for the same repairs twice over ~2 months, with the repair cost totaling about 80% of the laptops cost. Pretty disappointing and frustrating to have had similar issues with the laptop twice after repairs (with a lengthy 2 weeks total of ground shipping both times). Mistakes happen, and new problems arise though, so I was not too upset here, but after the second repair the laptop came back with a new dent in it. The packaging materials were all in good-to-great condition, making it difficult to believe that it might have occurred in shipping (and even if it did, the only thing that'd tell me is that the shipping materials used were inadequate). So, I contacted VT Services the next day to see what the options were for this. VT Services was quick to deny the possibly of the dent being their fault, and largely came across as trying to "strong-arm" me into accepting the dent, or otherwise going through a lengthy process of shipping insurance claims which still may not result in a repair. I was also informed that the exit photos showed no signs of the dent. I requested to see these exit photos, and never received a response. And even with these photos, I still wouldn't know if the damage had occurred after photos being taken and before being packaged for shipping. In reference to the dent, VT Services also told me that they could not repair something that was not broken. Can you imagine lending someone your car, only to have it returned with new scratches and dents and being told "well it's not broken, so I can't fix it"? Then I moved to contacting the warranty company about it. When the warranty company contacted VT Services, VT tried claiming that the original first repair had the dent present and they had wanted to repair it, but were denied by the warranty company. Yet VT Service had also been confident they had photo evidence of this dent not existing when the laptop last left them. Overall, I am just left amazed by the entire repair process here. My laptop spent 4 weeks total in shipping and had repairs that came to around 80% of the laptops cost and left it with new dents. It's also amazing how many reviews share the same story here of long repair times and new damage, while VT Services hides behind the excuse of being a warranty repair middleman. read more

Their repaired my work laptop Everything was taken care, shipping from MA to Illinois and back All in all too a week but MacBook Pro is working like a champ read more

The extended warranty company (Servicenet AIG) that I use due to having purchased a laptop through Newegg uses this company as their default vendor for laptop repair services. In November of 2016, I shipped a laptop off to them due to it only charging to 89%. When I received it back after nearly a month of having it gone (so much for the 1 week turnaround time), the problem still persisted for about three months despite a new motherboard. After contacting the warranty company again, they had me send off the laptop again. Enter 4 weeks later- I receive the laptop back. This time, they replaced CPU and GPU fan assemblies! Fan assemblies! Two parts which would not be related to a battery not charging properly. During this period, the company failed to contact me with regular status updates until I called them. Even then, their customer service personnel were absolutely clueless. I have now been forced to send the computer back for a third time for the same issue. Additionally, they like to mention that they are not responsible if your data is erased but when asked about software, they say 'We don't do software here.'. Do tell me- what computer repair company worth their salt doesn't handle software issues in- house? If it were up to me, I wouldn't recommend using this company as a vendor for complex computer repairs. Obviously, their technical abilities aren't up to par and you'll end up having to send your unit off multiple times to have the issue corrected. read more

Had this repair service work on my dell laptop. I received my laptop back missing back plate screws sent back to vtechsvc. when I received unit back for the second time message on screen stating HDD error check flex cable. I slid back cover off they had broken Flex Cable Connector and the flex cable was just sitting unconnected . sent it back .They sent it back to me and they fixed it by not getting the correct part they just shoved a piece of plastic and taped the flex cable down. read more

VT Services - they broke my connector so how did they repair it they shoved a piece of blue plastic in to hold it in and used a piece antistatic tape - IT Services & Computer Repair Near Me - Wheeling, Illinois

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I URGE nobody to make the mistake of using this service. I had the misfortune of having to deal with them through a warranty plan with newegg. My laptop speakers broke, and it took me 3 phone calls over the course of 5 days (I had to chase them around, they said they'd call me back and never did), just to get my claim filed. Then 3 weeks ago finally had them tell me they'd be sending a box to my home to store my laptop in and ship it over to them, approximate arrival time: 1 week. Here I am, still waiting for that box to arrive, with nobody on the phone offering me an ounce of assistance or explanation other than "it should be there any day!" In summation, my warranty plan has been a complete waste, as I've made absolutely no progress in 3 weeks of persistence, and am just going to take it in somewhere and pay for the repairs. It blows my mind that I indirectly paid for something that has made absolutely no effort to fulfill what I paid for. read more

I had VT services assigned to me to fix my washing machine under warranty with Home Depot. I took a half day off of work to anticipate their arrival. Usually have great luck with HD and their vendors, but NOT this place. I called VT to confirm the service visit while waiting at home. Some woman told me they cancelled my appointment. No notice! They rejected the service and sent it back to Home Depot for reprocessing. But HD said then never got that message until the day of my supposed appointment. This place seems absolutely unaccountable. I would not trust them for future business. Terrible customer service and communication. read more

The pin for my DC jack on my laptop broke. I took the laptop to VT Services to get repaired - and the repair was done in about two days. Great, I thought. I pick it up, plug it in, everything works great. After about 48 hours of use, not only does the DC Jack stop working (everything is intact, it just seemed to get loose), but my power adapter is overheating. I take the laptop back to them, telling about the situation. They are understanding, and replace the jack for free, but I had to buy a new power supply. That's okay, I thought. About 24 hour later, its fixed. I get the laptop back. I test it in their office, and its working. The fit was a little snug on my new power supply, and the front desk lady told me I needed to be very careful with it. So I leave the laptop plugged in on my desk to charge the battery. Less than 24 hours later, the pin breaks. At this point I'm really getting upset with it. I take the laptop to another specialist and he told me after looking inside my laptop that the people who worked on my laptop did a very poor job, using a non-standard jack and did a lot of damage to the motherboard. He takes pictures, says the motherboard is in such bad shape that he won't attempt to fix it, and that I should tell VT Services that they F'd up badly. VT Services secretary tells me that I don't know how to use a laptop charger (LOL) and that I needed to be more careful with my electronics. I told her I just plugged the charger into the laptop and charged the battery. The DC port got really hot, and then it just broke off. She said that it was impossible and that I was a liar I told the secretary that another expert said that VT Services did an extremely poor job of repairing the jack (with pictures), that a non-standard jack for the model was used, and this is what was causing the problems. I tell her that this needs to be fixed with the proper DC jack (they would have to order it). She gets surprisingly compliant after I show her the pictures - its obvious that it was a piss poor job of trying to repair my laptop. It takes a month. A whole freaking month. I finally got the laptop back, with the proper dc jack on it, and guess what? It works perfectly. Holy shit. Imagine that. Completely inept people, horrible customer service, front desk lady is inept and pretty useless. read more

The awful extended warranty provider I use, New Leaf Services, forced me to use these people. They sent a beat-up, badly used return box. Groaty. I actually looked carefully inside for dead roaches or other detritus. Sent it in for repair three weeks ago. They told me once that the warranty service had approved the repair, that they had ordered the parts, etc. They were lying. Two weeks later, they say the warranty company approved the claim two weeks later, they ordered the parts, etc. I am assuming this is another lie and that I will probably never see the phone again.Should I see any phone, I will check the MEID and have it checked for water and other damage. I would strongly urge you never to consider using New Leaf for extended warrantie or VT Tech services for repairs. I find it difficult to believe they woudl lie about having received authorization - and then lie again two weeks later. I will be doing all I can to call attention to this company's mode of doing business which I believe crosses the line. Stay away from VT Tech Services! read more

I had the misfortune to have to rely on this company to repair my television because of my extended warranty by Hhgregg. I rearranged my entire week's schedule to be home when the technician arrives, I selected the earliest time window and THEY called me to confirm the appointment time and date TWICE! When the day of my appointment arrives and my time window closes I called the company and they tell me that they have my appointment set for the later time frame. Mistakes happen that is understandable, however when they say they do not know what happened or cant give me a reason as to why that changed without my knowledge, that what's upsetting. Their customer service thinks that its okay to minimize their error. I will be reaching out the store so complain about this issue and hopefully they do not contract with them anymore. read more

Unprofessional, no communication, lost my charger and they only replaced it after I complained to the BBB, and still received a condescending letter back about how they had ample documentation it had not been "received." Edit: to clarify the unnecessary response from the company below, since responding to Yelp reviews obviously takes precedence over their business practices, I was never showed the pictures after asking for them from AIG. And no, Sandy, I would not additional assistance, now, or in the future from your company. read more

So, I have an extended warranty on my LCD television which had decided to poop out completely. Looking at the service centers honoring the warranty, I didn't know which one to pick, and was a little apprehensive about picking any of them since none were on Yelp. I went with the closest to me, VT Services. I call up, speak to a really nice woman named Sandy (I think) - she takes down the information relating to my problem and television, looks up the warranty, and tells me because of what I'm describing, they'll probably have to pick up the TV and bring it to their location for service. Literally, within hours, someone was at my house picking up the television - a really nice man I should add who came in with his tool-kit to look at the TV, decided he couldn't do the service on the spot, and carried the TV out to his van. I hook up my bedroom television in my living-room and hunker down for the long haul. The next day, Sandy calls me back and tells me the service is complete, and asks if it would be okay if they drop off the television the next morning. I was completely astonished at the speed of the repair! The next morning, the same man who picked up the TV dropped it back off, and attached it back to the stand. So far, the TV is working perfectly - all the problems I had before, including the problems I had leading up to the televisions eventual demise, are fixed. I couldn't be happier with their courtesy, their speed, and the quality of their work. So far, so good. If the TV poops out again soon, I'll update the review, but I came out of this experience really, really impressed. read more

I sent my PC to VT services on 8/13/2013 after they did a remote check on my pc. During that remote test the tech sent the pc into a the blue screen of death. It is now 9/6/2013 and VT services has given me nothing but the run around. They say your PC starts up fine. They even asked for MY WOW account info to log in and see if they could make my PC crash like it did on me before the remote test. First, does anyone give that type of info out? even WOW says DONOT give your log in info EVER, they could get their own FREE account login in less than 3 minutes of their time. I paid almost 2k for this PC and all I want is the service I paid for to fix it. Not the BS ive received from this company read more

I used VT Services for an extended warranty I had purchased through NewEgg for my laptop. I have a Valkyrie CZ-17 that I love and adore, and I want it to live well into it's old age with me because I paid dearly for it!! I just wanted to share what a great experience I had with them. They were very courteous when I contacted them via phone and they were very helpful and even though I didn't have all the information they needed, they were still able to process my repair. They were great with communication, emailing me to update me when they had received my laptop and when they sent it out, and were available with prompt replies if I had questions. I got my laptop back and it's good as new and they even cleaned it for me! I'm so pleased with the experience that I had that I will definitely be using them again if in need! I definitely trust them with my beloved laptop! read more

Via Warrantech, my MSI laptop was sent out to VT Services for faulty fan bearings. I was very discouraged after reading the bad reviews and quite worried. But, after a very fast turnaround time I got the laptop back today. Zero issues and back to it's original condition. My laptop was returned in the same original box I sent it in, courteously cleaned, and put in a sealed bag as well. Thank you to the VT Services team! read more

Incompetent. LG technician confirmed a problem with my monitor and even took photos of the problem (image retention), said that it was clearly a faulty LCD panel. Well, VT services said that all is fine. I received my monitor back and of course the problem is still there and clearly visible. Don't waste your time. read more

From my experience VT Services is better at breaking my laptop than fixing it. The warranty company I was given through Newegg sent my laptop to VT for repairs. I got my laptop back and the screen was fixed, but now the audio jack and USB port on the right side didn't work anymore. I called the warranty again and they said my laptop had to be sent back to VT Services. I do that, and my laptop came back with one corner dented and crushed to the point where it was cracked open. I made more calls, and VT Services customer rep said the technician never reported the damage so they have to file a shipping claim, but it may be too late. VT Services keeps sending my laptop back in worse condition and I'm still waiting on some claim they failed to submit. I'm afraid that by the time they get it together my warranty will have expired. read more

Bought a laptop and warranty through Newegg expecting my computer to be protected in the event that any issue arises, but apparently these two companies have a different understanding of the word warranty. I sent my laptop to vt services after filing a claim with Newegg due to my laptops faulty wifi. When my laptop was returned to me not only did I still have wifi issues, but vt services had removed my original hard drive and, in their newegg representative's own words, installed a version of windows that "did not include the software to properly operate and control the WiFi radio". To top it all off, I no longer have access to my solid state drive and my laptop's hinge was damaged by the company. Save yourself the heartache and avoid using VT services and Newegg. read more

I really do not like giving poor ratings but I can't help but not. Acer laptop, powers off randomly. I am an IT tech and deal with this stuff all the time... anyway go through Newegg get a claim and have the laptop sent off. It comes back, I charge it up and like described it powers back off. GREAT I say. I send it back again, it returns, description says no problem found. I rinse, repeat with same results. I video taped the problem and copied the log files and will be submitting along with laptop this time. Why do I have to do their work for them?! Newegg dropped them for a provider and I guess I know why. I am equally upset with Newegg for their handling of this also. I called them and they wiped their hands clean saying the warranty was not theirs so I had to deal with it... I am beyond furious at this point. read more

VT Services was disappointing at best. I bought my laptop through newegg and it required repair. So my laptop was shipped to them. It took them three days just to check what the problem was (Keyboard problems, and a battery issue) Once they recieved approval, they forgot to order the parts, and it was only after over a week of no updates did I call and they tried to blame it on the Corona Virus (Honestly, it was almost laughable) But by the next day, they put the order in and strangely enough it would take normal shipping time of 3-5 days. It has now been four weeks and now I'm waiting for it to be mailed back, because despite saying they would have it returned to me as quickly as possible, it's a 7 day delivery. So even if they make a mistake, they won't put out the extra 10 dollars for the expedited shipping that they should have. I still don't even know how it works and I almost dread it with the unprofessional level of this company. Maybe next time I will reconsider buying from Newegg. Best Buy's geek squad is so much better! read more

I have used this repair service for the past 2 1/2 years and can honestly say that they have been very professional and are always courteous. We handle a large volume of chromebooks for a high school of 3200 students and have sometimes had as many as 20 devices go out for repair at once. They cheerfully pick them up and the turnaround is very reasonable. Considering the level of repair needed for some of them with broken charging ports and cracked and broken housings, I'm amazed at their ability to successfully repair as many as they do. I receive email notifications when the status on the devices has been upgraded and they stand behind the repair. Very pleased with them! read more

Wow, I am *EXTREMELY* happy with the people and the work done at VT Services! I took in a IBM PC laptop and an Apple iMac G5; the laptop was unusable, and the iMac was dead. In fact, I had already tried taking the iMac to a well-respected Mac repair business in Evanston and they had pronounced it unsalvageable. Not only did VT Services repair both machines, they did so at a decent price, with fast turnaround, and with extremely cordial and caring service. Next time, I'm going to VT Services first -- it's a pleasure doing business there! read more

Look at all their recent reviews, since 2012 only 1 good review, says a lot about the services rendered. As some others, purchased laptop from Newegg, sent off for repair with VT services. Upon receiving my computer back the outer case had been scratched all over. They had replaced my computer top case with a white case, though my computer is black, so computer is now half black and white. I was told that white was the only part available, but a simple online search shows lots of places that carry a black top case, so they won't be honest with you. They also didn't properly install my mousepad and it is loose and rattles in the casing(which wasn't even an issue before), as well as leaving a dent in my mousepad. How they managed to pull that off is beyond me. Upon contacting VT services they told me to contact Servicenet AIG. read more

Does not communicate or work in a professional manner in my experience. Should not be used by large corporations. I wish this company better success in the feature, but you have to get organized. I can't see the extent of this issue but do your research about the materials and parts you're handling, for your health too, maybe take a workshop course and maybe a lab safety course for technicians in your field. Always be open to learning, technology is ever changing, mistakes happen, we all think we know our field best, but we forget more than we realize. The company should pay for these services for the employees, but may not. Good luck to you all, and all the people you affect. read more

Their service was quick, but not very thorough. I purchased an extended warranty when I purchased my laptop. The services are now being provided through this company. I had two keys that were sticking. When it was returned, they stuck a little less, but as I continue to use it, they continue to stick. I'm not sure they did anything buy clean it. I was told they would replace the keyboard. read more

I purchased an ASUS desktop PC in early 2017, and I purchased an additional insurance policy on the unit. This was done through Newegg. I had reason to file a claim against that policy when my computer crashed about 2 months ago. The insurer through Newegg is AIG and according to the policy they were to pay a visit to my home to repair or replace the unit. This they did not do because I live beyond the distance any of their techs were willing to travel. Enter VT Services. As AIG excused themselves, violating the initial contract agreement, they stated I needed to ship my PC to VT Services for evaluation and repairs. VT Services rep, Stephanie, informed me that my PC was not able to be repaired as parts were no longer available. I was told that it was being kicked back to AIG for further consideration and was now in their hands. I sent my PC to VT Services complete, with the service tape still intact on the back as I was afraid to void my warranty if I removed it. I was told I should have removed my hard drive before I shipped it, something I didn't know. When I asked Stephanie about getting it back she informed me I could have it.... for $100.00. Neither Stephanie nor VT Services owned my hard drive and it wasn't their property to sell. They were being paid by AIG to provide a service. A service that was still ongoing. AIG, to their credit, acted on my behalf and had my hard drive finally returned. However, what I received from VT Services was a useless lump of plastic. Seems that Stephanie doesn't like being challenged when profits are in the balance, and my hard drive was erased or, otherwise, destroyed. Beware of whom you are dealing with. A lot of us, old folks in particular, don't have much savvy when it comes to computers and we are vulnerable to characters such as Stephanie. read more

I sent a laptop computer to VT Services two weeks ago as part of a warranty claim through NewEgg/AIG. I received the laptop back last Friday with a scratch present on the screen that was absolutely not there before. When calling to ask about how to resolve this, VT was unhelpful and denied any responsibility because Krystle personally assured me that they did not damage the screen and send out hundreds of computers every day (ugh). They also admitted that the damage I indicated in photographs was not present while the laptop was in their possession but still would not admit it had to have occurred in shipping and would not even say that I should pursue it with FedEx. I should just have to live with the damage they caused. The only recourse AIG said I had was to cancel the remainder of my warranty and apply what little money I would receive towards repairing the issue caused by VT Services out of my own pocket, which is what I'm going to do. I was stuck to these incompetent fools because they happened to be the contractor NewEgg/AIG chose, but if for whatever reason you would ever consider voluntarily using VT Services to repair your electronics, do anything else. Buy a whole new computer, TV, whatever it is. There are plenty of recent "not recommended" reviews here for VT Services that prove they simply don't care about you or your property. read more

This company SUCKS BIGTIME. I missed my appointment cause shitty technician failed to wait at least 15 min. which Krystal did promise he would wait. The tech could have at least called my husband to inform him that he left instead of wasting a trip. So I tried calling Krystal to reschedule and she would not at all resend another technician. I waited 2 hours for a call and no call from Krystal. After missing the technician which the tech. knew my husband was on his way to meet him, my husband was only 1 block away. When I called back to reschedule my appointment Krystal mentioned that she would not even resend another technician and that she was having another outsourced company come out for my repair. Don't understand why I could not get a rescheduled date from the same company. Their services SUCK. Liza read more

These people are completely incompetent. I also had the AIG extended warranty, and found them to be unethical and just generally slimy. I had a motherboard issue, and they found a few water spots. AIG rightfully rejected the claim, and let VT know they should ship my laptop back as of 11/8/17. I called VT to see what their repair costs might be, and they quoted over $1k which was insane and definitely focused on replacing the whole motherboard vs. trying to fix the water damage which most others would attempt. I asked them to send back and I'd go elsewhere. It's 11/16/17, and they still haven't sent my laptop. I hope no one goes here out of choice, and I pity those that need to use them for their warranties. read more

Had my computer serviced by them. Came back not able to read hard drive. Sent it back to them and they told me nothing was wrong. Just got it back and still can not read the hard drive. They obviously do not know how to do work their and will highly recommend going ANYWHERE else. read more

Frustration galore until I contacted VT services regarding the issues with my computer getting repaired. Warrantech was the original holder of my extended warranty plan. Service was horrible. Since I received no assistance from them I called VT directly. I was met with genuine concern for all the problems I had encountered in the process of trying to get my computer repaired and it took less than a day for VT to solve my issue. Not only were they efficient but the customer service person dealing with my case, Sandy, was absolutely amazing. She tried to look at both sides of the issue and did everything she could to resolve the situation to my satisfaction. She was so helpful. I would highly recommend VT services. read more

Very bad, lazy and unorganized. I had a claim open by AIG as a part of CDW extended warranty. I was supposed to receive an empty box with prepaid label to ship back my defective MAC Book. When I called VT Services, they said my claim number doesn't exist in their system and AIG has to dispatch it. When I called AIG, they put me on hold and called VT Services and then Oooops!" "Bingo... they found my claim number and they started the lengthy process. At the end a whole was wasted waiting just for the label. Now need to wait for the item to be delivered to them, repaired and sent back to me. The longest RMA I've ever seen. read more

I am very unhappy with my experience with VT Services. I have an HP laptop that suddenly would not boot up, I had purchased an extended warranty, and when I called the warranty company, they had VT services send me a box to ship my computer to them in. They emailed me when they received my laptop and said that they would update me via email when they had more information about my repair. They did not. Instead, i simply got an email saying that my computer was going to be returned to me. When I got the computer back, everything had been erased off of it, and the version of Windows they installed expired after 48 hrs. All of this may have been ok if they had at some point informed me what they were doing with the computer, When my computer would once again not boot up after having it back for 2 days, I called to inquire about what they had done. I was informed then that they had removed my hard drive! I had specifically said that I wanted to know if this was going to happen because I had things that were not backed up. I asked if I could get my hard drive back and she said it had been disposed of. The woman I was speaking to then told me I would have to deal with fixing the problems with Windows myself. She was rude and unsympathetic. I guess since it was a free service through my warranty that I got what I paid for. I hope they treat their paying customers better. I will never use the warranty again, I would rather pay next time. read more

I am extremely unhappy with the warranty on my Samsung 900 laptop with these people. I work at a computer tech company, so this kind of horrible service I do not take lightly. I sent in my laptop to them to get fixed, and they replaced the motherboard. When I got the laptop back, a part of it was COMPLETELY broken. The box it came in was in perfect condition, bubble wrapped several times, and packaged again with packing peanuts. So I called them about it last week and never heard back. So I took it upon myself to call them again. Now they are refusing to admit that they damaged it. To top it all off, they won't let me send it back to be fixed unless I send it in the box they gave it back to me in. I recycled the box last week. If they would've told me LAST WEEK to keep the box, maybe I would have. But the fact is it wasn't damaged due to shipping. Plus, who would keep the box if it wasn't the issue? They told me they can't do anything for me, even though I still have a warranty, and even though they are the reason it is broken. I will never be doing services with them EVER again. read more

Crystal and the staff at VT services were very professional and accomodating, understanding what I needed done and fixed my broke laptop quickly and fo a reasonable price. I recommend them to all . :) read more

I have had to use the services of this company 4 times in the past 6 months. Each time I could not have asked for a more helpful group of employees who went out of their way to ensure my service was satisfactory. Each time the work was done efficiently and fast. I was contacted by phone to make sure I was satisfied with their service and if there was any thing else they could do to assist me. I would recommend this repair service company to everyone. read more

I don't understand why a computer repair operation would send you back a computer with a different OS than what you sent them. If you are going through the trouble of installing an OS on a new hard drive, why not use the correct one? Operating Systems go with a computer which is why they come with a sticker indicating the OS and an installation key. In this case, the sticker is both obvious and readable. No excuses for this kind of poor customer service in my view. read more

I paid $219.00 for an extended warranty on a 2008 Samsung 40 inch LED TV. Purchased at Grand Appliance and was told to contact VT Services. Long story short: VT Services has had the tv for 7 weeks! They promised to repair or replace it and so far they have done neither. So much for a timely fashion. I will call again today and inquire as to when I can expect to get it back. Positive I will get the runaround again. Today I could buy the same tv for about $385 (43 inch). This is a consumers nightmare especially when you don't have another tv to watch. read more