Ok I've had it. I shop at this Vons for the convenience of having the pet store and CVS and the very fun $Tree in the same place. It has always been mediocre, at best. Some of the customer service experiences I've had there have been downright rude, not to mention unhelpful. I also don't care for the fact that almost every time I go there, they are out of something that was priority on my list. FYI always check your expiration dates, they keep things on the shelf past date and cutting it too close to the date for any useful purpose to the customer.
Case in point: there was sale on Mountain High Yogurt in the 32 oz. (they always run low even without a sale) so course it was sold out except for two expired, crud-crusted containers in the back of the freezer. I ask for a rain check.
I have to go on a tangent here, bear with me. At the check stand, as my checker was being teased by two other employees, neither of whom were paying attention to me, I witnessed something that really put me off and upset me on my checker's behalf. She asked me if I was playing their Monopoly Game Promotion and I said no. We joked about if she would like to have my game pieces since I wasn't using them. She said she doesn't play the Monopoly Game either. One of the employees that was "teasing" her (harassing her) had draped himself over the the barrier at the end of the checkout desk where the bags hang, (instead of filling my bags) leans over to her and says "oh, tell me what games DO you play?" In the most sleazy way such as you might expect to hear from a total loser in a bar (also draping himself over the bar or the back of your stool.) The checker and I just looked at each other in that way two women look at each other in the presence of such douchebaggery, and she says, "I don't play games, I'm married." Yeah. Totally nauseating and yet I've got all this food to face.
Back to the yogurt saga, it's about 10 days later and I decide to call ahead of time to see if my yogurt is in (since it's such a crapshoot) and that went down as well as a call to Spectrum customer service goes, but I had low expectations that this would be easy. I was put thru the phone tree of numerous extensions and synthetic elevator music and got someone after 20 minutes. Of course I was disconnected. I called again, 20 minutes on hold again, get the hollow apologies for being disconnected and then after holding while a treasure hunt for yogurt is taking place on the other end, I get disconnected again. So you might be saying, why not just drive over in the time it takes to get an answer out of these people? Yes I'm saying the same thing to myself. But I call again. Hold for another 10 minutes and get someone on the phone. Let's call her Robin. I tell her that I feel as if I'm about to have a stroke because of the stress involved in this quest so far. She is unimpressed. I ask her to PLEASE take my phone number in case we get disconnected. There is a long period of shuffling and murmuring which I can only attribute to locating a pencil and piece of paper to take down my phone number. I tell "Robin" that all I want to know is if they have low fat or fat free plain Mountain High yogurt in 32 oz size. She asks me to repeat each word and sloooowly gets it down, I can hear her murmuring "yo-gert. yo-geeert. yoo-gert." Then Robin asked me if I wanted to know if they had it, followed by "are you driving over to get it?" Yes to both. Now I'm feeling like we're getting somewhere as she puts me on hold to find my answer. Next thing I know, I'm ringing in to another extension....Let's call this person "Matt." I outline for him what has been happening and I add that I have their Yelp page open on my computer if this doesn't go well. I believe he must have walked over toward the yogurt because I hear in the background Robin saying that they only have non-fat, not fat-free....(this is what I wanted and also these are the exact same thing) So I dare to ask the question, "how many cartons?" But by now Robin has wandered off, so Matt puts me on hold while he counts them out.
Mind you, this all for my very spoiled dog, who gets a bit of yogurt in her meals for intestinal health and because she likes it. I'm thinking that if I had only mentioned my dog to begin with, someone would have rushed over to get my answer so MY DOG can have her yogurt. read more