these company schwartz had to add sooo much yeast in their bread that it became bitter and too much salt yuck i would never buy from this company again i like ralphs though. read more

I started shopping here from my regular, local Ralphs because my local Ralphs wouldn't deal with the rude employees. My family had been going to the local Ralphs since '71 and there's a couple of cashiers there who are unhappy and a bag police so I came here. I go shopping on Sundays and notice this female staff restocking items, which is her norm. I never had to interact with her before that I recall, only her coworker, which is super nice. Today I asked mentioned I was going to get an item and the look she gave me was a look like i was disturbing her. I said you don't have to move but she wasn't happy at all and moved her ladder. I said thank you and NO response from her. Like if you dont like people dont work in the customer service industry. Your job is customer service and you shouldn't act out iff when someone asks for help or mentions they need to get an item. If you are, then restock at night when no one is there, customer's that is. What has happened to customer service? It is severely lacking. read more

This is a small store compared to their other locations but they usually have everything they I need. Ty r produce section is very small. I wanted cilantro and all they had was organic which is ok. But they don't usually buy organic because it is more expensive The staff is always helpful and smiling. Never seen anyone grumpy. It's also right next to Ross and across the street from Petco and BevMo. I can get everything done in one easy trip. read more

Ralphs - Producer department - Grocery Near Me - Encino, California

I love that the produce is always stocked here for the most part. The one thing I don't like about this store is how crowded the walkway is by the registers. It's impossible to get up and down that aisle! They always have a nice selection of premade food and I love their cheese counter. You've got to check out the little bins with the cheese that's on sale. Thank me later! I got some salmon sashimi and it was actually pretty good. Most recently I got a rotisserie chicken and when I picked it up by the handle, the whole container busted open which was a bummer. It felt like a total waste just for that crummy packaging. Cashiers are sometimes friendly. There are somehow never enough baggers here so lines can be long. It's a pretty easy store to navigate, it just feels so cramped all the time. read more

i was in the area and was looking for some last minute flowers. This RALPHS in Encino came through. The store is well stocked with plenty of plants & flowers to choose from. The prices were also a BIG surprise to me. (hint: checkout the clearance section). They also have so many balloon options. We hot a large Birthday cake balloon and the price was just right. The staff was nice enough to assist me with getting it down from the top of the fridge. Make this your flower and balloon stop. 100% recommend it here. read more

Ralphs - Grocery Near Me - Encino, California

I was very disturbed by an incident at this store yesterday. I was going to an aisle and as I turned I witnessed the manager named Alan confronting a homeless man stealing food. The man looked like he was also non verbal and was cowering, not at all posing a threat. Alan repeatedly threatened to kick him in the (insert expletive here) teeth if he didn't hand over the food. He used all sorts of awful language and threatened to hurt him.The fact that he felt comfortable enough to behave like that in front of strangers makes me seriously afraid of who he is behind closed doors. I will be reporting him to corporate. What a despicable excuse for a human being. read more

Constant problems with quality of produce when picking up at store. Often produce is spoiled. Disappointing! If I go into the store there's plenty of high quality produce available, this problem and review is only for the pickup service. read more

I usually shop at the Ralphs by Taft, but this time I stopped at the Encino Ralphs to grab a balloon for my son's first day of school since it was more convenient. I picked out a school bus balloon, but checkout was a whole ordeal. The cashier was hovering, making sure I paid, then started flipping and dragging the giant balloon around the store to figure out the price because apparently it didn't have a tag. The manager came over and did the same, dragging it all over. At that point, I just said no thanks because I didn't want my balloon treated like that. So, I ended up going back to the Taft location where I bought an uninflated balloon and was told to come back later to have it inflated. The next day, my husband and I went back to the Encino store for inflation, but that visit was just as disappointing. I approached Maria in the flower section politely and asked if she could inflate my balloon with the receipt in hand. She immediately seemed disinterested and basically said no, claiming they had some inflated ones already and that it would take a long time. When I explained what I went through, she just shrugged it off and acted bored, barely paying attention and scrolling on her phone. Maria is the person in charge of that department and I expected more courtesy and helpfulness. Honestly, I felt ignored and disrespected. Because of this experience, I will DEFINITELY not be returning to this location. read more

Ralphs - Grocery Near Me - Encino, California

We bought a huge sushi platter and it tasted fresh and good also the vegetables section is filled with fresh and high quality produce. Rotisserie chicken was average. The place was neat and the staff were helpful. read more

Update. I only occasionally come here if it's late or I need a single break item. The store remains disgusting and uninviting. The produce looks rotten. Aisles are now behind glass barriers. There are guards armed to the teeth. The actual staff is the worst, especially in checkout. They seem to be barely aware of the customers. They mostly talking with each other and cursing and talking about their plans for getting f-ed up after work. They're taking personal calls in their cell phones while barely paying attention to what they're doing, putting leaky raw meat on top of other food items and they do all this while moving at a snail's crawl. read more

I made a last minute stop to Ralph's (17840 Ventura in Encino) after doing a quick search to see which Grocery store near me was still open. I arrived around 12:40 am and there were several homeless people sleeping on every side of the entrance to the store. I felt like I was in DTLA. There was an oddly placed long row of shopping carts obstructing the left side of the store. I came with only the intention to grab dog food and be on my way. As soon as I walked in, there was an announcement that the registers were closing and to finalize shopping. This store layout is abysmal, dizzying, cramped, and without any thought of function or convenience. This store is entirely difficult to navigate especially with stocking crew filling up all available space in the store with pallets of items to be restocked. God forbid there were an earthquake, fire, or any emergency; people would not be able to leave safely. A stock person (not in uniform) was able to tell me which aisle the dog food was in although he looked at me like I was wrong for being in the store 15 minutes before closing. When I went to the register at self checkout, there was only one available register and that was occupied. Alan the Store Manager came to the front and directed us to check out at register 6. When it was my turn to pay, I greeted Alan and said "Hello" he totally ignored me and didn't look my way as if I were an inconvenience and muttered "why are there so many people in the store?" He then made another announcement over the intercom (during my transaction) that the store was closing. He didn't ask me if I needed a bag. He didn't read me my total. He never looked in my direction or acknowledge me in any way. I was obviously a burden and not a customer though the store closes at 1:00 am and my purchase was completed at 1:53 am. To really punctuate the disrespect and his agitation towards me, he slammed the receipt in front of me on the counter instead of handing it to me. I didn't take it. I immediately asked the gentlemen at the exit who was the Manager of the Store and he said "it's Alan". I was ASTONISHED that this is the leadership of this store. I will be sharing this with Corporate. read more

I had such a lovely experience with Vina at Ralph's. She took the time to genuinely ask how I was doing and even shared a few comforting words that really meant a lot in the moment. It's rare to come across someone who shows that level of kindness and care. She was truly the sweetest, and her warmth made my entire visit better. It's little interactions like this that leave a lasting impression. read more

Well, having lived in the vicinity for years, I have seen a change in this store, as noted by others. Not only have prices risen (as they have elsewhere), but I am not getting such deals. Though I have not had an issue with employees there, mostly having been fine, helpful - I had a checker whom did not speak a word ( was wearing a mask), but did not interact at all, noticing he also did not greet the following customer. A reason I will shop there is because I am sent specialized coupons based upon past purchases - saving a bit on a few things, like the Kroger toilet paper I have always liked. Recently, when expecting to get with a coupon, the 12-roll packages were unavailable, and when asked, was told they "must not have any", instead of checking the back. My bigger beef is, having the urge to buy Baked goods and a Whole Roasted Chicken, neither were good at all, though having gotten a chicken, prior. I have to smack myself for bothering with a baked snack, later recalling that I had made this mistake in the past...these having been tasteless, poorly baked, ugh. I also tried the Kroger Egg Nog which is more like milk..but NOT milk. Disappointed. As said, the aisles are difficult to maneuver within, and having completely relocated some aisles recently, makes it more time consuming, I will just go to the Reseda "Food for Less" market if wanting Kroger items. Frankly, that is a better market, overall. read more

Been shopping here for 25 years, long enough to see the downfall of the store. Very few workers, doing their best but cannot keep up. New digital signs cost how much? Hire more workers. Needed managers help, she can't help she is on a register. Advertised coupon doesn't work as advertised, hidden requirements makes it deceptive. Nasty woman with two children forced my son to cancel our transaction at Self Checkout rather than wait for one of the other 5 registers. Attendant too busy trying to help elderly customer to do anything else read more

4 years later, this store is still as cramped as ever. Literally, the aisles are so narrow that you bump into the employees stocking the shelves who have trouble getting their carts in there, and block the aisleway for other customers. I bumped into one today and he was rather apologetic. I'll keep shopping at the Woodland Hills store, but I was passing by and didn't want to keep driving all the way to Woodland Hills. read more

This Ralph's is by far the worst Ralph's location I have ever been in. My wife describes it as an assault on the senses and I couldn't agree more. After the first few minutes though it's almost comical how terrible the store is so then it became like a fun bingo card experience of the most ridiculous things. LAYOUT The store layout asks the question: "what if we took two Ralph's stores and shoved all the inventory into a store of similar size?" The aisles very very narrowly fit two people walking past one another and the carts are a tough squeeze. Have you ever driven on one of those inlets near Beverly glen and you need to wait behind a parked car to go around because it's a two way street with only one car width of space? It's like that. MESS There were spilled produce, items and small displayed strewn and scattered about, and so many products placed back on a random shelf. OTHER CUSTOMERS As strange and exhausting as this store is without anyone in it, I can assure you the people are weirder. Here is a brief (and not at all comprehensive) list of individuals that we observed: 1. Angry lady with HUGE hair who acted inconvenienced by anyone who dared to be in the aisle with her at any time. 2. Strange woman who stood in the middle of the aisle talking loudly--but I didn't see a head set or AirPods... her words were between what would be considered self talk and what would be considered part of a conversation but we couldn't tell 3. Multiple people with dogs, and a person with multiple dogs. These are not service animals and should not be allowed in establishments honestly it's disgusting. I love dogs but not near my food. 4. Several people cutting around and blocking with zero spatial awareness. Gold medal to Mr. American flag on every article of clothing with a wide stance blocking multiple aisles. 5. Several individuals talking loudly on speakerphone... is there no more social contract? Did nobody else sign? 6. A handful of regular people who seem well adjusted and normal--is it there first time too? Are they not bothered by the chaos? 7. Lady who wanted to pay by check and it took 10 minutes to sort out. Lady had a debit card in her wallet--why you using checks still it's 2025??? PRODUCE QUALITY The produce had so much inedible and nasty items with the moldy side down. I grabbed a tomato that looked fresh and juicy only to find a disgusting underside ewwww. Also the bags are all not filled. Maybe there is a short person who can only refill the bags near the floor but not the ones high up. Very weird. Also by the meat department. All in all, unless it's an emergency I would recommend staying far away from here. I will never be back and I hope this review helps others avoid this establishment. read more

This place is overcrowded. No aisles. Just piles and piles and piles of stuff. Everywhere. Stuff on top of stuff. Smells like greed trying to sell you more stuff. Looks like it was organized by a hoarder preparing for WW3. Good location. read more

I haven't been here for awhile and I was appalled by the way it is now. It makes me claustrophobic. Aisles are full of products. Not enough for 2 carts to pass. It is like you're in a not so nice neighborhood. There is no enough room to move around. Dollar tree and 99 cents have even better space. Aisles are free of clutter and plenty of room to move around. Hopefully they will do something about it. read more

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I would like to express my gratitude and thanks to some employees at this store for their hard work and good customer service. Thank you to Patricia, Mathew, Darius, Thomas and some other employees whose names I can't remember. They all work hard and are so polite, and so very helpful. I appreciate your efforts in making shopping at Ralph's so pleasant Thank you again read more

This Encino Ralphs Grocery Store has to be one of the worst Ralphs in their chain of stores. First of all, it is so crowded and cramped two carts cannot get down the isles at one time!! Coming in the front doors you cannot get in/go through when an employee in the flower department is working there. The store may contain a lot of merchandise but it is a zoo trying to finds items and get to them through the tight isles. The employees were not friendly or helpful. They walked right by you when you politely asked for directions to a product. Worst of all was the young man on duty at the self-check out (CHEC 510 at 1:28PM on 12/10/25 ). He was sullen, not communicating what so ever, and darn right mean looking. We asked him three times, very politely, for help with the check-out machine and he absolutely ignored us while leaning right in front of us all the time!! All in all we will never return to the Encino Ralphs. Also the prices seem to be higher on a lot of the items compared to some other Ralphs locations - and other super markets in the vicinity. Avoid the Encino Ralphs!! read more

Week of May 6th Ad. If you want to pay outrageous Kroger prices head to Ralphs. Cherries $5.99#. Valley Marketplace and Vallarta show $1.49#. One store Sabzee 1/2 mile away $1.89#. Eggs: 18/$$3.49. Vons-Albertsons has 12/$1.00. Valley Marketplace 18/$1.29. Real Kroger ripoff. Whole Watermolons $8.00. Vons Albertsons is $5.00. Valley Marketplace $.29/# Vallarta $.33/#. Ralphs watermelons would have to be 27# to match price. If you want a Kroger ripoff Ralphs is the place. read more

Rotten milk, rotten sushi, rotten cold foam, rotten meat, freezer foods OVER A YEAR EXPIRED, fruits full of mold in every single container, rude employees, long lines, half empty aisles. Just close already. read more

I am a manager of a house for women going through intense trauma therapy which is located less than a mile away from this ralphs which at first the convenience was worth it to the staff member that shopped there once a week pushing around 2 carts with a bill $400-600 I didn't however so I researched other options and found one Order online and pick it up. I assume since its offered to everyone everywhere that they are equipped better than i to do it. So we sign up we put in order on Monday mornings and we pick from times that day that they give us to choose from. All was great , very very helpful providing that service to little companies such as ours and helping so much the women who work here to help these women from hurting themselves with the two grocery carts full of food as well as having more time to be able to be of service to the clients here. We were so grateful. UNTIL....... I went to place the order on line as i had been doing the last month I went to send order to pay and it just wouldn't send it. It wouldn't let me go any further. No matter what i tried so I asked the staff who came in next to make a profile and just see if its the website maybe and she did it and it was successful. Went through no problem but when we went to pick it up the guy asks if the card that was on this profile was it used on another profile? She said yes and then tells him what happened and he was typing something into their phone or ipad and come next week same thing happened with this profile as the last. Turns out they blocked our accounts from ordering groceries. A friend of one of the staff here who is a manager at that particular store and she asked him about it and he says oh you must be that big order every week. What you should have done was order the groceries on saturday or sunday and scheduled pick up on monday. LIKE WHAT????? They had so many opportunities FACE TO FACE to ask us to do that and i would have gladly done it that way. Any one of them that brought the groceries out to the car could have asked anyone of us. Or how about if they can block you from ordering online how about they just not give you a same day pick up Seems better to me than missing an EASY $2500 in revenue a month. That store has gotten so chaotic and messy inside too. So although a little more inconvenient we go to a whole other company grocery store. And i will take this further up the chain. read more

It's really too bad but this Ralph's has gone downhill. If you arrive on Sunday morning at 8/8:30 there is often just self check. It takes forever with a cert full of groceries. Also, the isles are completely fully of stuff and you have to navigate around all the food and boxes on the ground. I understand if it's 6am or 7am but by 8am they should have at least one checker available. read more

Everyone in this store is bitter and angry, no employee wants to help you with anything except for 1 or two employees! It's so clear that these employees are not happy at all! read more

Always a pleasure coming in, a particular employee named Orlando always makes my experience that much better

Upon taking a home after buying just a few groceries, I discovered that my cat food treats were not in my basket. My roommate helped me bring the bags in, so I immediately jumped in the car and went back to the store and explained my dilemma to the manager. She told me to just get one off of the shelf, which I did. I showed it to her with my receipt, she waved her hand as if she didn't want to see it and for me to go, and I did once I got home my roommate informed me that none of the produce was in the bag. I was livid at best. Then I was so angry and I was not going to make another trip back to the store, so I called them up and explained to them that that was also missing from my cart and could somebody deliver it, since they do deliveries all the time. I was put on hold and when she came back, she said to me, my manager said they don't do that and they are not responsible for anything once you leave the store. I explained to her that there were many times when things were missed or not put in your card and you go back into the store and they will happily get them for you. However, she explained to me several times over that it was not their responsibility it is my responsibility to make sure all of my groceries were put into my bags. I also explained to her that I had paid for my produce. I have a receipt, and with no exception, she said that's on me and there was nothing they were going to do about it . I was very angry. I told her that that was unfair. I had paid for them. My receipt reflects it and if I wanted to get free groceries, broccoli and zucchini would not be my choices.. I told her it seems like a great way to make money off of your customers without honoring the fact that trust maybe the check staff and baggers may have made a mistake. She was beyond rude and by this time I was so angry and just hung up. I paid for broccoli and zucchini and the cat food, got my cat food, but I'm out the money and I'm out the vegetables. Also, she said to me you got your free cat food that's all you're gonna get. I am not a violent person but believe me if I would've been there, I probably would've punched her right in the face now I know that's juvenile, but that's how angry I was. I paid for everything as I always do very bad customer service. read more

This is an updated review from the previous one posted 5 years ago. This is the worst grocery store I've been too, no joke. Before it was ok but now it is the worst. My husband and I came out so stressed. The selection is ok I guess. Realistically, it's gotten so aggressive at this store (and others). People are SO rude and banging other people's carts. It was insane. This grocery store is not worth anybody's time, do yourself a favor and go somewhere else to get groceries. read more

Honestly, this is the most anxiety inducing grocery store around here. It's cramped. It has no sense of order. They only leave one human register open but then won't let you use self checkout iced a certain amount of items. Meanwhile I'm dodging cleaning crews left and right while I'm trying to shop. It's like I have to apologize for wanting to give them money. Idk why I go to Ralph's. Renee was nice tho. I hate that she has to deal with this horrible place read more

Because haagen dazs ice cream was on sale at ralphs while visiting my parents in thought I'd give this ralphs another try. It was a big big mistake!! All of the haagen dazs flavors except for 3 flavors were out of stock including the 2 flavors I wanted. Everytime haagen dazs is on sale this ralphs never has any haagen dazs in stock. Also this ralphs was out of snapple as well Because I didn't want to travel too far iI drove to gelsons on reseda blvd in tarzana where they had what I needed and wanted. The same week I went to ralphs west hills on victory and fallbrook and ralphs topanga/ventura in woodland hills and ralphs chattsworth street in granada hills. These 3 ralphs i went to had a fully stocked shelf of the full line of haagen dazs in stock on sale. These other 3 ralphs had snapple in stock as well. Also the 3 other ralphs I visited were well stocked and had enough check stands opened with wide isles. The encino ralphs is way too small for the population it serves. I see why my mom never visits this ralphs for her grocery shopping and only goes to gelsons in either encino or tarzana. The next time I visit my parents i will avoid this ralphs and go to gelsons. It's unfortunate that ralphs on burbank and van nuys or ralphs woodland hills or ralphs west hills is far with traffic. read more

I'm not sure if the lady at the self check-out is not nice because she works self check-out, or if she works self check-out because she is not nice. Some of the staff are really super helpful. Others look seriously not wanting to be there. That's unfortunate because you don't know which you are going to get. Beyond the staff, the store is a cluttered mess. You can hardly walk down the aisles because they're so narrow and have merchandise piled beyond where anybody could reach it. The store should have a bigger footprint if they want to cram in stuff that most people don't even want to buy. Just an awful shopping experience. read more

What will not go wrong Saturday morning at this Ralph's. 1. Asked for wine bag one of cashier we don't give it to until you check out( no other store just give it to you). 2. Only one person is at Deli any 3-4 people are waiting. 3. Bought additional item before heading out cashier need to check a receipt for previous bought items. When politely informed Susan it's all paid, she insists with an attitude that she needs to check it before letting me walk out. I am sure, people are who truly stealing won't be checked nor inform that items are purchased!!! 4. As I was walking out floral lady pour water out of the store door to outside. What the heck is going on in this store ? I am sure there is sink or place where you can dump the water not outside !!!! WTH is wrong with these people!!!! There is no way, I will return to this Ralph, just go somewhere else to be treated better!!!! read more

So first I went in last night around 11pm for some cream soda for thanksgiving and was so happy and surprised that this ralphs was opened till 1am. I loved the size of the store and Orlando was so helpful and kind to me even at 11pm he was a cashier and everytime I go in there he makes the trip worth it. Orlando gives great service and the vibe of the store is alright it is a bit cramped but it's still well worth it. read more

Ralphs - Entrance open during night - Grocery Near Me - Encino, California

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First the bad, then the good. There are often no baskets available. Employees say that it's because people steal them. So when we don't have enough items for a cart we juggle them in our arms through the aisles to the cashier lines. The parking lot has litter around it and looks worse than it should. Also, shoplifting is a problem at this store, so it keeps the security guards busy. We have witnessed thefts and confrontations escalating nearly to full fights inside the store. Recent California laws restrict store employees from confronting shoplifters, so they cannot do much to stop blatant crime, especially theft. Not many years ago, security guards were a deterrent. But now they are weakened by the new regulations and Sacramento's (or Los Angeles's) "soft on crime" experiment. What is good about the store is its employees. Most are very helpful and approachable. The employees here have my full respect for what they go through with regard to the crime and the odd customers who cause trouble. It's also nice having a Starbucks inside the Encino Ralphs, so when we finish grocery shopping we swing by for a coffee and something to eat on the way out. Everyone who works at the Starbucks is super friendly and we want to give a thank you to Mehran (friends call him John), and Rachel for all the times they hustled through lines of coffee drinkers and served us drinks with a smile. read more

thisw is by far the most cluttered market i have ever been in. shopping here has become a horror show of asiles crammed with promo items, narrow enought that if there are 3 people in the same asile, it becomes impassable. i was in the dairy section looking for buttermilk. the store clerk looked at me quizzically and asked if that was a real thing. i left my cart and walked away. if a grovery clerk doesn't know what buttermilk is, what else do they not know? over stuffed, understaffed, poorly run. i''d give you a few stars for produce but then, like hotel california, you can never check out read more

don't pay for "free" delivery! I paid for an annual membership in Ralph's "Boost", which makes next day delivery free on "orders" over $35. it's a fraud. Ralphs is often out of stock and so the final payment becomes lass than $35 and so they charge me for delivery. it's not my fault. my "order" was over $35. this happens frequently. read more

I usually shop at Ralphs and have always considered it one of my favorite grocery stores but after my recent experience, I'm honestly reconsidering. I went in to do some shopping and used the self-checkout since the line for the regular registers was long and no one seemed to be calling for backup. I didn't mind using self-checkout, but what happened next was completely unacceptable. While I was scanning and bagging my items, a female associate with long curly hair came over and started speaking to me with a very rude and disrespectful attitude. She kept telling me I wasn't allowed to put my scanned items back into my cart which is something I've always done at self-checkout without any issue. When I tried to explain that I had a lot of items and the bagging area was too small, she continued to argue with me instead of helping. Her tone felt aggressive, and I honestly felt like I was being targeted for no reason. To make matters worse, she allowed other customers to get involved in the conversation, which only made the situation more uncomfortable and chaotic. I've never been treated like that in any store, let alone one I've supported for so long. I'm not someone who usually leaves negative reviews, but I left feeling humiliated and upset. It's really disappointing that Ralphs allows staff like this to interact with customers. If this is how they treat loyal shoppers, I'm not sure I'll be returning. read more

Decent Ralphs location. I don't live in the area, otherwise I would come here more often. It is clean, pretty well stock, it has decent customer service and I love their outdoor seating. It is elegant, nice, perfect if you want to enjoy a snack or lunch outside. Decent deli section, enjoyed their wine aisle as well. Pretty good shopping experience. read more

I am just going to review Ralphs with respect to their curbside service. It's been many years since I have shopped at Ralphs, preferring my local Trader Joe's. However, since the pandemic I have rediscovered Ralph's because they offer a free curbside pick up service that is totally invaluable. When the service works well it is so convenient, when it doesn't work it's infuriating. I had many early bad experiences with the curbside until Matthew got involved. He runs the curbside program and ensures that everything is perfect. The fine attention to detail like double checking my name on the order and notifying of any substitutions impresses me. He let me know that it would be better if I use the app to let them know that I was on my way so they could prepare everything to be even faster when I arrive at the store. It literally takes about five minutes after my arrival before my groceries are delivered contactless into my trunk. Before Matthew I had someone else's groceries delivered into my trunk and another time when they could not complete my order at all. So I know that the program takes some Organization on their end to work well. It's a great service during the pandemic and I highly recommend it. read more

Ralphs - Contactless pick up service - Grocery Near Me - Encino, California

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There's plenty of parking the shelves are stocked with your basic items and not-so-basic items. There are always plenty of sales and thankfully there is always enough cashiers to keep the line moving. They also have an option for self checkout if that is more your style. If you're a coffee lover there's also a Starbucks inside. read more