The store is decent and I like using the second level parking lot. The downside is most people who work there are unfriendly and not helpful. Use the bathroom at your own risk, it's usually a mess. I doubt it's ever stocked or cleaned during the open hours. I will end on a good note, I save with Just for U and it's nice having self check and Starbucks. read more

This grocery store is always neat, clean, fully stocked. The employees are friendly and helpful. This store makes grocery shopping easy, especially that the store has great lighting. Too bad Ralphs down the street can't look like this. read more

This is a very well managed supermarket. The staff is very friendly and helpful. This store is vast. I've been waiting for this store to open. It has a Starbucks; US Bank; and Dry Cleaning. The selection of beer and wine is astonishing. I'm certain that you'll find everything that you need here. read more

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By far the biggest Vons I've ever been too. Extremely nice looking and huge. The Starbucks is big inside as well. There's elevators to a second level and to parking on the level and there's parking on the ground. It's easiest to park in the structure on top because the parking on the ground also has smaller business around. There was so many aisles and everything is extremely neat and organized. It wasn't Like any vons I've seen before. The produce is organized and kept neat. The service of the employees is great. They have a section by the bathroom where they have sale items. I bathroom is two stalls and needs a code. Check out lines were quick and they have security. read more

Von's Pharmacy: Please be more considerate and helpful to those seniors that have difficulty getting vaccinated. At 92 years old, my dad was told "You can't get the COVID-19 vaccine. You don't live in Pasadena." No help or consideration was offered by your staff to help him navigate toward a solution, for example, give him the LA county website address on a piece of paper or give him the phone number on where to call. read more

Seriously, this place had only 2 registers open and because I had alcohol I could not use the self check out. The self check out was busy with customers as well as 6 to 7 people in each register line. If a employee working self check out can come tell I can't check out there, then why can't she check my id? Why don't you open up other registers when you see this many people in line? I guess you don't care about your customer experience. I would have done a survey but was so upset I just left my items there and walked out of the store, other markets would like my business. As for the girl that did not care at the self check out, why didn't she call for help since the manager or person up front was not doing their job? Well Von's, you just lost a loyal customer. read more

This is my go to Vons when I am in Pasadena. Well I think it's pretty much the only Vons to where I need to go. I go shopping here for my Starbucks or when the little girl is doing her after school activities. The only thing that sucks is if you want to park in front it gets crowded. You are sharing it with others stores. The staff here is friendly and helpful. Like Keila N. said "beer and wine selection is astonishing." Shoot it's has it's own separate section. HUGE! read more

I stop by a couple days ago. I'm never disappointed. I work in the area and stop by for lunch sometimes. It's definitely a busy store but some of the employees are still fast and helpful. One employee name Nancy. She always trying to help customers and I watch how patients and nice she is. This company should definitely give her gratitude for her work. read more

This review is for the sushi 'bar' only. Was craving sushi and I didn't want to drive to Ichima so I stopped here. Bad idea. It seems like they are skimping on fish (see the picture here: http://www.yelp.com/biz_photos/vons-pasadena-5?select=K1TS5fMyG9aTwrGbx6KIZw#nIppyD4jXCbhTzzYgSkM_Q). I asked for Salmon Nigiri and all I got was sliver/shaved piece of salmon on top of a huge chunk of rice. I was charged 10 bucks for 6 pieces. For the quantity of fish they put in their sushi -it was overpriced. Next time I will go to Ichima or other local sushi places to get my money's worth. Service was great and the overall store is clean and spacious. So PASS ON the sushi. read more

Vons - Where is the fish? -Salmon Nigiri - Grocery Near Me - Pasadena, California

I truly believe with all my heart that this Vons was put here, just to make me feel badly about myself. This is the closest grocery store to my place and when I moved to the area with an empty fridge, I instinctively had the urge to fill it. So i Went to this store and was impressed with some of the extras this store has, such as a fresh sushi bar (of sorts), a salad bar, a cleaners, a bank (actual US Bank branch), and a Starbucks (not really special but still). The store itself is large and very clean. So why only "A-OK"? Two reasons. First the staff is pretty divided into very kind and helpful to straight out rude. For example, If I see this awesome older lady behind the register, I'll go to her line because she's a sweetheart and is uplifting; she's an Oprah of sorts. But the young lady, Asian, very pretty, who works at self checkout, IS SO RUDE! she looks at me like a just kicked a new born puppy, and when I asked her a question, she answers me as if I'm the dumbest human she has ever encountered! I've been through self-checkout several times on her watch and it's never been pleasant. The second reason is the reason why I feel bad about myself. I moved to Pasadena from Glendora. Glendora is a place where they don't charge you for plastic bags. No one told me Pasadena did this. So my first time I went here, and was asked if I wanted to pay ten cents per bag. sure I could've shelled out the extra dollar but I couldn't on principal alone. so I said no thank you and unloaded a cart full of goods into my trunk with no bags. I felt like an idiot, I'm sure I looked like one too. But I couldn't pay for plastic bag. it goes against everything I believe in! read more

Great cakes, but hit or miss on the customer service at the bakery section. Sometimes they are pleasant other times they are rude. The male who answered the telephone was extremely rude.The young ladies I have dealt with previously, were very helpful and pleasant. read more

Line 20 people deep at 10:15. Only one register! I gust to write more just so you can bury this under "tips" Hhhxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx read more

Vons - Line 20 people deep at 10:15 and only one register. Respect your customers! - Grocery Near Me - Pasadena, California

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The worst vons I've been too. Management sucks they have incompetent people working there the smoke alarm goes off almost everyday and on top of that if you go to the bathrooms it smells like someone shit and left it there. The bathroom looks like a disaster toilet paper all over the floor dirty and disgusting. Management can't get anything right, the deli counter are all rude and obnoxious. And when you tell the manager they claim other stores are doing it wrong. It's like bring a policy don't just say it's policy point out the policy, this only shows that the store has managers that are not qualified. I think vons/safeway/albertsons needs to change this stores staff. Not many people are qualified to mop floors let alone help customers. read more

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We stopped in during the evening of 7/2/16. The silly checker wasn't there. Yeah. That was nice, as she can't seem to do her job without being ridiculous. However, the women's restroom was ridiculous. I've added pictures to illustrate the mess. I didn't include any stall pictures, as the Yelp moderators would have likely (and wisely) removed them as it was just gross. What is happening? There has been a steady decline. That is too bad, as this was, at one time, a much nicer store. read more

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Awful customer service in the floral shop by Val. First I asked the her to help grab an Orchid display that I couldn't reach and she said she'll try but if she can't grab it I need to get a different one. Luckily she could reach it and I noticed she was talking to her coworker about the price. When I was about to pay I noticed that the price was overcharged, I asked how did the price change and she said these are more expensive. I mentioned that the tag on it says it's $32.99 and when I tried to show her I realized she had removed the tag and was trying to overcharge me. I always shop at this Vons and don't appreciate the way that employee treated me. read more

This is one of the best Vons supermarket I've ever been to. I'm so glad they went through renovations because this supermarket is huge and has everything! I don't have to go find a Whole Foods or Trader Joes to find a decent selection of cheeses and wine. They carry a lot of specialty items; however their prices are marked up a bit. If you're on a time crunch and don't want to drive all over Pasadena just to get these specialty items, then this is the market to go to get your one stop shop. I also base the quality of the supermarket by the freshness and selection of seafood, and this place has a great assortment. Obviously it's not going to be as fresh as a seafood market, but it's a lot better than going to Ralph's. The only thing I wish they did improve on would be having more checkout stations available during the rush hours. They already have 6 self check out stations, but if I go around 5pm after work, there is a long line for the cashiers and there are lines for the self checkout. read more

Love going to this store. Especially when checker name Nancy is working. She is very helpful and patient with customers as well as coworkers. You can definitely tell she value the company as well as the respect of her customers This company definitely need more employees like her and I hope the company appreciate this employee. read more

This is a really nice store and one of the larger grocers in the area. They have updated the store to have a lot of hot and cold prepared foods, along with the usual Starbucks. The produce selection is good as well. read more

Latina cashier at this location made me feel like crap, Tuesday October 5 2021 around 8:50pm, I usually buy here and this evening this Latina cashier did not say hi, thank you or good bye. As soon as I was grabbing my bag she was very courteous with the next buyer who was a white gentleman. I am Latino and she is Latina. She treats differently to buyers. Very disappointed. read more

I love this Vons, it is very clean and neat. A lots of self check out counters. All the aisles are properly stock. I will always stop by this location whenever I passed by. read more

This review is solely based on their wine selection. It's pretty darn good. They stock pretty much all of the large California wineries from Paso Robles and Sonoma. They have a few small wineries sprinkled in their selection. They have plenty variations: cab, pinot, malbec etc etc. This Vons has wines from $5.00 to $500.00. Speaking of price they have a walk wine room with solid selection of wines on the higher end. The key to buying wine at Vons is stocking up with 6 bottles at 30 percent off PLUS the additional 10 percent. That offer is usually only available a handful of times a year. Usually around the holidays. read more

So, this is where I go in da hood when, for whatever reason, I am unable to get to either Trader Joes on Del Mar or Hastings OR Whole Foods-- or in the unlikely event that I am looking for more mundane groceries ;D (which usually means I am NOT shopping for myself!). People are really helpful at this Vons (unlike most men, I will usually and upon walking in ask where something is so as not to waste any time!). My only gripe, and I know it's not necessarily the fault of the store itself, is that there ALWAYS seems to be peeps loitering outside asking for money!! This is incredibly annoying and I have actually found myself going out of the way (using more gas!) just to avoid these guys. Sad, but true. Now, that's not to say that my more elitist places aren't subject to this occasional annoyance (see my update on Whole Foods)! read more

This place is just blocks from home so I go there a lot. The selection is so much better than other nearby grocery stores and the cashiers are usually pretty speedy and friendly, but... ENOUGH WITH THE FLOOR RESETS AND REMODELS ALREADY! It seems every time I come in, the store has been rearranged or they've stopped carrying my favorite items. I end up walking back and forth trying to find things that I've been buying there for years, only to have to go to another store...which is about the last thing you want to do with a trunk full of groceries. read more

Review for late 2017. I happened to be passing by the city and by Vons so I was looking for a product the one time that I went into this place, and it was a bit of a challenge, but then one of the employees with tattoos started helping me and then he got his buddy employees to help too and it was really sweet because they saved the day for me and found what seemed impossible. But what got to me is that, even though they'd never heard of what I asked before, they asked me questions to better direct their search for it and used resources to locate the item. Most other people would just shrug and carry-on and not help further. They are just too awesome and smart and helpful and kind people who go above and beyond. I'm just sorry I didn't get their names, but knowing that it is just in their characters they will get rewarded for it. Anyways, I just wanted to share my pleasant experience. Ample parking. Clean store. Have a good selection. etc. read more

This is a great store. I bought an outdoor furniture set from them and they were so helpful in fitting the 4 chairs and table into my Prius. David, Brendan, Elizabeth and Diane all tried to help me. We were able to fit everywhere in my car, and David used saran wrap to tie down the truck. Absolutely top notch customer service! Everyone was so nice to me! I have always like this store but now I like it even more. I come here almost every week. Highly recommended. read more

As this Rose Parade adjacent store blunders into 2024, this Angry Old Lady scans the field for independent options; I don't have a car, I use a walker, and can only use Yelp to be heard. I was in the auto check out line at Vons when one of my items triggered the Help feature. Soon a hapless Vacation Temp swooped in. With her came an equally hapless but more experienced custo- mer service clerk who said this item was supposed to be in a in 4-section caddy and sent her to retrieve a single from the aisle. She returned with a caddy from a lower shelf that was missing one and accused me of taking the single out of the caddy. Incredulous at this would-be game-show Princess, I sent the more experienced clerk - after pointing out the nearby shelf TWICE - to change out the item. I wish I could remember Julia Roberts's line from Pretty Woman but when I'm angry over having to deal with living examples of the Peter Principle, I can only mourn the loss of real Customer Service due to ineptitude of those who let real thieves walk off because they look cool. read more

This Vons reopened about a month ago, and just what you would expect from a newly reopened store: really spacious, super clean, and lots of variety with the hot deli section/Starbucks/sushi counter/cheese...no lack of cheese here. Lots of interesting tidbits to find here, like randomly encountering already made pizza dough, which I don't see often. The sushi counter staff are very nice and sushi is freshly made, so you can order them to make one for you on the spot. Parking seemed kinda hectic and spaces are somewhat on the tight side, but at least it's easy access on Colorado and Sierra Madre. Definitely a good place to check out if you live in the area and haven't already. read more

I'm always amazed at how friendly the staff is at Vons. The last time I went inside a Vons was when I lived in SD (about 2+ years ago) and haven't been in one since (the one closes to my house here has closed long time ago & was turned into a Chinese supermarket). I stumbled upon this Vons accidentally when my usual coffee shop around the area wasn't opened until 10am and I needed a place to get some caffeine & to study. This Vons has a built in Starbucks with a bunch of comfy seats for studying & also free, easy to connect to WiFi (I also spotted a few outlets). Not a bad place to study, but the PA can get kinda annoying. I also picked up a Signature sandwich..I got the California Dreamin' & it was kinda meh. I think because it was super cold and it was one of those sandwiches where you take a bite, and then meats/contents get squeezed out the other end so all you eat is bread & then the sandwich becomes super messy. Have lots of napkins ready. Super easy parking, nice/clean bathrooms! read more

Love how this Vons treats me like a thief. Is it because I don't carry a purse? My ethnicity? You can't put your own bag on the self-checkout area. I was 'informed' that I cannot bag my items until I get a receipt. Wow seriously. Then they made sure the security guard was at the exit when I left. She wasn't there when I first came in and I wasn't in there long. I made sure to wave my receipt at her in case she wanted to tackle me. Oh and they just happen to send one of their associates to retrieve a cart near where I parked. I paid for my groceries what do you think I'm going to do, trash the parking lot with them? read more

Can never find everything I need. No cubed carrots. How do you not have boneless chicken thighs?? Tons of breast but no thighs. They close too early. Used to be 24 hours. Then then I was almost positive they closed at 3am. But now they close at 2am. The bagger girl was stalking from 1:55am. Telling me 3 times that they are closing in a tone of voice like it would cause the apocalypse if I wasn't in line at exactly 2am. They even announced it on the loud speaker for good measure when I was the only customer in there. I think I'll go to Ralph's from now on even though it's a bit farther for me. Y'all need to tell your bagger girl to take it down a notch read more

I bought Shepards Pie on Tuesday, March 26. When the outer sleeve was removed the next day, it looked like this, covered in mold spores. Perhaps the most disturbing part is that when I emailed Vons that night the only response I got was a "This is an automated response. Thank you for contacting us! Your feedback will be communicated. In the event we require additional information to process your comments, we will attempt to reach you via the contact information you have provided." email, but no follow up beyond that. read more

Vons - Food less then 24 hours from the Vons. Already opened perhaps? - Grocery Near Me - Pasadena, California

I have shopped here for more than 5 years. I even have their member discount card because I do save money while shopping here. The food and groceries they offer are of great quality and the store is clean and organized. The only problem they have in the store are their security guards profiling customers shopping or waiting outside, and the similarity to Wal-mart when there are 20 people waiting in line to check out and have only 1 register open. The store might need litigation to change what management might see as minor issues. I honestly try to shop at different Vons to avoid going off on some of the employees at this location. read more

2018 Update What a difference 3 years can make!!! This Vons got a physical makeover and a personality makeover, and they did a fantastic job! The store was remodeled and updated even though it wasn't that old. New floors, new shelving, lighting, layout - all great! And they added some excellent takeout cook to order food bowls. Plus they have a good sushi chef and even make the hard to find inari that our family loves. They are so nice and helpful. The new cook to order takeout bowls are giving samples all the time. The food is great and super fresh. They added an organic section by the pharmacy so I don't have to go to Whole Foods anymore to get my hair and skin products as they now carry very high quality organic products. Wow. Is this really Vons?!! They have a special desserts section with ice cream sandwiches made with macaroons which I have never seen anywhere before and they are delicious. They also have fresh mochi desserts. Amazing. Their inventory is fantastic now. The shelves are fully stocked and you even see people stocking during the day which keeps the products flowing and also means there are people around to help you which is the best. My goodness, they are actually honoring their promises to open checkouts when more than 5 people are in line. I don't have to wait in line for 45 minutes anymore!!! It's great. They are using very experienced staff and have more bag clerks to help with bagging and price checks and carry outs for people who need help. They may not seem like the happiest folks but they are very professional and skilled. Maybe they have to work hard but they get the job done. Even the self checkout is better. I almost never use it because it gets so upset at me and where I do or don't put things and always the thing freezes up and a manager has to fix it. But with an elder who refused to get out of the car, I had to get dog food quickly. There is now a manager always on hand to fix the many problems that come up with self checkout and before I could even look around in frustration, they were by my side resetting the machine and explaining the problem. I've left the best for last! The pet food has gotten a TOTAL makeover!!! It's not all just the crap brands made in China or wherever. Now they have FreshPet in a handy refrigerator for dogs and cats!!! So convenient! And they have Blue Buffalo dog food. I was afraid they weren't getting the cat food, but a week later they added the Blue Buffalo cat food. And they have a few other organic pet food brands so you can check for the one your pet loves and save an extra trip to the pet store. It's amazing! This is the first pet section upgrade in a Vons EVER - literally ever - as in 50 years or more. Wow! They even have a good, no a great price on Fage Greek yogurt. Club price. So amazing! The cheapest in all of Pasadena and surrounding areas. Yes. Hello. They carry Method products for soaps and all. Which is terrific. They have just two weak areas left - the meat - I won't go near that corner of the store. It's so chain, major processing, not at all sustainable or organic. No go zone. But the only place I can stand the meat/poultry/fish/etc is Bristol. That's the story. And I forgot the other thing. I'll come back and add it later. If you've read this far, then I may as well tell you how they helped me the other day. I marketed for a huge marketing and then realized my breathing was fading and my blood sugar was sinking and I was about to get very sick. I asked for help and explained I couldn't finish but I didn't want to leave everything for put back. An employee took over and unloaded my cart, explained to the checker and made sure someone put the groceries in my car. My caregiver was at my house by then so she put everything away. It would have been a disaster but Vons team came through in a huge way and kept me from passing out or having a panic attack. They just took care of it. I'm so very grateful and appreciative. You don't know what people may be going through health wise and to extend kindness to someone in need was huge. I really love this store. Only problem is that so does everyone else and since they made over every aspect of the store it's hella hard to find parking! Even upstairs is getting crowded! Great job whoever is running this store! read more

I never thought I would be reviewing a grocery store but people need to know how awful the service is here. We normally shop at Ralph's but we're nearby and I mentioned to my wife that the Vons was bright, clean and had lots of selection. All of that is true. So why a 1 star review? It's simple- super long lines at the check out counters so we went to the self checkout. There were 8 checkout stations but half of them were blinking, which means they are out of service until an attendant comes by. What that means is people walk up, see that and have to get back in line. Meanwhile the people are saying- sir, that checkout is open, and the. I have to explain it's not working. We finally get to a check out station that was working and upon scanning one of the items it brought up the screen that an attendant was necessary. We pressed the help button and waited, and waited. When nobody arrived we removed all the items and went to another checkout, only to have the same thing happen again. At this point I approached guest services for the second time- there was a women there who refused to make eye contact with me, even though her perch overlooks all of the self checkout stations. I finally asked a bag boy who was helping her with something - can you help us, We are at our third try on the self checkout and nobody is coming to assist. Now the guest services woman looks up and condescendingly says- you have to press the help button- uh... I knew that and already did that. How about sorry for the inconvenience mr customer, or thanks for your patience- we are short staffed. Nope, instead she eventually matches over and schools us on how all you have to is this- then swipes her employees badge and presses continue. So, first of all miss guest services, I am sorry for interrupting you from selling lottery tickets, second of all, in case you had not noticed, I don't have an employee badge. Lastly, have a nice life because I won't be setting foot in here again. read more

Great store and how can I not give them 5 stars. They carry POG!! (my favorite juice from Hawaii) Thank you, Vons! read more

Vons - I'm not sure why this Vons only has 3 stars. I think its a beautiful store with great selection. Certainly 5 stars for carrying POG!! - Grocery Near Me - Pasadena, California

Came here late at night the other night. Grabbed a mientz sandwich. Which was so good. Also a chicken bowl which ok. We were greeted by an amazing cashier named Alison. She was absolutely hilarious and so funny and so kind and nice. She had me laughing so much. Probably the funniest cashier I've ever met at a grocery store For it being almost midnight she was up beat and in a great mood. If I lived out here , i would come to this Vons every night just so I could see Alison . read more

Voicemail for Holiday hours says they close today at 11:00 pm. I show up at 3:55 and there is a bagger and mall cop at the door saying from other side of glass that they closed at 4:00. I said I need one thing and it's not 4:00, and the reply is that the store is too crowded they are not taking more customers, which as you know if youve been there recently is absurd - they aren't keeping count of people at the door, and it's not remotely crowded as I was able to get a primo parking spot in that lot which is normally impossible. Grateful to have other local shopping options as we don't be back there again. read more

I dont give it 5 stars because they have an issue keeping the salad bar stocked properly, several times i made a great salad and got to the dressing only to find out all the ones i like everybody else must feel the same about because all i could find was empty bottles and not an employee or manager that knew anything about how to fix the problem. Other things the same but i think thats enough bad mouthing for today read more

Vons - Dallas Raines making a commercial ... pretty cool - Grocery Near Me - Pasadena, California

The employees do not know what they are doing. I had to wait for help in the wine cellar for 30 minutes and had to leave cause they could not find the keys. Do not come here. read more

Open another damn register. FFS. We know your staff isn't properly inventorying product. That was made apparent by all of the expired product that occupies your shelf. So what else are they doing? EDIT: Found them. 6 employees standing around the Customer Service desk smoking and joking. UPDATE: My wife was refused service today at the check-out counter after spending an hour grabbing everything we needed due to some issue with her DEBIT card and ID (even though ID's are never checked with a Debit card and there was no alcohol and then was refused after trying to charge via her Credit Card). She took her very frustrated self to a LIQUOR STORE who sold her product without an issue. read more