Impressive selection! The multitude of choices was mesmerizing! And everyone in the store was helpful such an enjoyable experience from the produce section to bakery staff all are focused and they know their stuff.. Synchronized answers to where the products in the store are located and I passed on self check out to have the best customer service experience from their friendly helpful cashier .Clean cozy and mega choices abound well stocked sparkling lively environment with ample parking! Urban grocery shopping at its finest! read more

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I'm a neighbor to this Vons and make weekly if not daily visits. If you're shopping this Vons for the first time please know that this is a high volume high traffic Vons, but the location is beautiful and the inventory is plentiful. In the distant past, wait times have been long and dreadful, especially if you're a mom with kids. As of late the team has been swift and kind. There's been a noticable improvement to customer service. It was good before now it's great! I want to especially shoutout to Alison who, today, took initiative and helped disperse multiple long lines into the self-check out while STILL helping lost customers, questions and co workers. She showed great leadership, quickness and kindness throughout what seemed like a high pressure situation for the store. Awesome job Alison! We appreciate you! read more

Vons - The Vons signage outside of the parking lot - Grocery Near Me - Pasadena, California

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This Vons is one of the best grocery stores around. The prices seem fair and the service that I've received has always been friendly. If I have a hard time finding an item, I've been able to find a staff member to help me find it. They have a wide selection of choices on most of their products. I enjoy walking through all the fresh fruits and vegetables that are on display. If you want organic they have it! I like their large fresh deli section which includes a sushi bar. The aromas from the deli will definitely make you hungry! They have a large selection of fresh made salads and soups of every combination imaginable ...very convenient. They have a great wine, beer, and liquor area. Most aisles are wide enough for two carts With the great selection of regular grocery items, there is a butcher available, as well as a fresh seafood area. The flower shop has fresh cut flowers and potted plants. There is a Starbucks near the front entrance. Elevators are available to the parking lot upstairs. There is ground level parking, which can be very crowded at times. Fast checkout with self-service machines. You can also check out through a regular line. I really enjoy shopping at this excellent Vons store, located on the corner of Sierra Madre Boulevard and Colorado Boulevard. read more

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I'm going to miss this store and this area altogether. I like this Vons a lot and stop by whenever I need something quick before going to work. The store is very clean, as well as the restrooms. Everyone I've ever encountered here is super welcoming, friendly, and helpful. Back home, I don't really shop at Vons since it's more on the pricey side and I typically prefer to buy in bulk to be cost efficient. However, they do have good deals if you have the app so make sure to take advantage of that!! read more

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I like the cleanliness and the good deals sometimes but you won't find the best deals because this is Pasadena. lol They have a nice wine section which is unique. Vons please listen: What is a HUGE disappointment is how they dumbed and cheapened and shrank the O Organics Spring Mix. Not only has the tub become smaller, but the selection of lettuce is really disappointing because it is so cheap. You get nothing but baby spinach and rough leaves. I stopped buying this stuff. read more

Honestly, the saddest vons for customer service. They hate customers or helping customers! This location is a complete disaster. Let's start with the Starbucks. You want a coffee or breakfast sandwich or pastry in the morning and want your morning ruined - Go here to this Starbucks! Slow service, rude service, and seriously not enough staff to support making lattes and food. Next up Deli, omg the women hate working in the deli they hate making you a sandwich, they hate helping you with anything. One older woman takes seriously 45 min of your lunch break to slice meat and prepare a simple sandwich. Then let's go to the Floral Department they are all lazy and say you can't check out at that register. Liars indeed, I've bought multiple things in floral. The DM needs to look into this location. read more

Their fried chicken is pretty good when it's fresh. I think six o'clock is the perfect time to buy it. It costs between $5.99 to $10.99. You can make fried rice the next day with the leftovers. Sometimes I get there around 7:30. I use the chicken to make fried rice. My husband and my kids love it. It's perfect with day old, been in the fridge, or just has been sitting around rice. One cup cooked rice, three to four scrambled eggs, three to four shredded fried chicken, a teaspoon of salt, and a tablespoon of soy sauce. Make scrambled eggs, add shredded chicken, stir, sprinkle salt, add rice, and then add soy sauce. It takes about five minutes to make. Still good when you microwave it the next day at home or at work. If you like the brown bread from Cheesecake Factory, they have a sandwich for it. Again, their sandwiches are a great deal. They have upstairs parking when the parking on the ground floor gets busy. read more

CONSUMERS BEWARE OF VONS PRICE GOUGING. I would not even give Vons a ONE Star rating, but it's the lowest you can provide. Make sure to review you receipts. 9 out of 10 times you DO NOT receive the "Vons Club Card" price at the register because the lower price has not been entered into their computer system and the pricing is ALWAYS in Vons favor. I have contacted their corporate office and had little satisfaction. There are plenty of other grocery stores close to Vons that we should be shopping at including Trader Joe's, Ralphs and Whole Foods. I have never had this issue at these other stores and I will no longer be shopping at Vons and I have deleted their app from my phone. StoreAddress: Vons - 155 California Blvd, Pasadena, CA 91105 read more

Asked for a Tri Tip yesterday. The employee had to go to the back to get one and when he came back it was over 5 lbs (much larger than a normal Tri Tip). It was busy so did not bother complaining at the time but when I got home the meat was completely untrimmed and had over a pound of a half of excess fat on it. They took no care at all to make sure the meat was cut and trimmed correctly. I don't expect perfection from Vons but the butchers have one job... and either couldn't or wouldn't do it properly. read more

Vons - Tri tip with over a pound and a half of untrimmed fat I had to cut off myself. - Grocery Near Me - Pasadena, California

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The check out lines are very long. Only two cashiers working more than 50 people in line. Ridiculous

They close the self checkout at 9:30 some nights and at least by 10:00. So the lines after 10:00 are long because they are understaffed. Closing the self checkout early serves THEM and not their customers (who pay their salaries). It's selfish is ridiculous. Most people shopping late are coming from work and don't want to stand in a line 10 people deep and everyone is pissed off. Do your job and leave a couple open. You can actually save yourself the grief of angry customers, even though you may have to work a few precious minutes longer to close... read more

I stopped by this morning to order a sandwich and was helped by a lady named Delia. The experience left me very uneasy about the food safety at this Vons. Delia came over wearing the same gloves she already had on, cut my bread, placed the meat and cheese, and put it to toast. While it was toasting, she went to help another customer in the hot food section, serving food and touching the computer -- then came right back to finish my sandwich without changing her gloves. When I asked her to change them, she walked to the back where she couldn't be seen, then returned with one glove already on and another in hand before continuing. As someone who works in the medical field, I'm very aware of sanitation guidelines, and this was extremely concerning to witness. Vons really needs to train their employees better and hold them accountable for following proper food handling and hygiene practices. I ended up not eating my sandwich , it felt like a complete waste of money and made me question the cleanliness of the deli overall. read more

I joined club member app today and needed assistance . Cashier attendant , was too busy chatting with guest when I asked for help she was very dismissive and I had to request manager assistance , to ask the cashier on duty if she could assist the myself . Once the cashier was directed towards me , cashier was rude and very unprofessional . read more

Vons - employees not doing their job and being rude to customers - Grocery Near Me - Pasadena, California

I reviewed this store a year ago with the same complaints. They have not improved the staffing at all. I like the selection they have but I don't like the wait to check out. The worst thing is not enough baggers so it always takes forever to get through the process. I live close to Stater Bros and they don't have as good of a selection but their check out is way better. More checkers open and every one has a bagger so it's faster. Also, Trader Joe's is always quick and easy. Why can't Vons hire more staff? read more

I'd like to thank Joseph,Ann, & Robert for being so helpful with a bright spirit. Joseph asked if I needed help when he saw me reaching for something on shelves. He also asked if there was anything else I needed with a great smile. Ann also asked If she could help me when I was looking for something and again she had the brightest smile as well. I'd like to mention Robert who help me in produce when I asked about a bag of oranges compared to another. When my shopping was done and I was at the register here came Robert to Ring me up! I'm writing this because I was having the best day.They were so helpful and as busy as they all were they were so gracious. I'd like to thank them for making my. day, Joseph, Ann, and Robert read more

I signed up for Freshpass Victorville I have never had a good experience at that store always out of items and always gives old food I even state to get the freshest milk they give me old stuff every time I shop there I complain they will refund an item but it's usually several items. I just ate cantaloupe and it was soured I bought 3 days ago. I laterally hate that store they refuse to give me a refund I even ask prorated they said no. I would NEVER recommend them. I have even been over charged as well as heard other people with the same problem. I would give them a negative if I could. Try free for a few times before signing up... believe me they are not a good store to have them shop. This is only the VV store I'm reviewing Rancho Cucamonga I had no problems. read more

This location has a big parking lot and it is very well stocked and clean. It's the typical Vons with a great selection of fresh produce, meat, frozen items, pantry, staples, wine, and alcohol, selection, cheese, and crackers, ready to go meals. read more

If you have about an hour to spare to check out come here. There's about 8 employees in front and I just waited in line for over 25 mins (I counted) with only one person in front of me. As a matter of fact I wrote this whole review while waiting for my bf to check out after me with 4 items. Won't be back, ever. read more

I'd like to see some improvements at this location starting with the price point here is over priced on its products. Vons is charging more than other name brand stores that offer better quality food for a more reasonable cost. The parking upon entering the lot at street level is difficult in its grid layout the traffic goes against the flow causing higher chance of collisions. I have shopped in store and have used the grocery store shopping service and have found countless complexities to simple solutions. For starters there was a time that I was shopping during the checkout the cashier kept telling the customers that he was only taking card he repeated this more times than necessary and more importantly he yelled the entire time it was startling but more importantly unpleasant. He did not appear to have a disability but in the case that he did I recommend that he gets the support he needs to train and teach him how to work with others in a respectful manner. His decorum was in severe lack. Now regarding the Instacart in-store order there has been multiple orders that we have made and every time there has been an error rather they get the quantity amount wrong, missing the item entirely or not replacing it with what was requested. read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my groceries from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is massive. Lots of parking spots for you to choose from. Take your pick. However, beware of some small and tight spots. Store & Staff: The store itself is large. It is also very clean, neat, tidy, and organized. The aisles are pretty wide for two carts to pass by each other. Everything is organized in a way that makes sense. The staff here are very friendly and helpful. They accept both cash and credit cards. There is no credit card minimum. read more

I was at 3161 . Located 10321 sepulveda , mission hills, ca 91345. Date 02/15/25 I ask the about the rest rooms and she said by produce these while she was checking my products. Then I ask is there a code and she said yes. She told me the code but I had a million things in my mind and asked her if she would write it down but she kept repeating the code over and over and she said she didn't anything to write with . These cashier name is Rosa and she wears plain clothes which make her a some kind of a manager. Eventually another employee came in the picture and because I was there waiting on her she and the employee to go and open the restroom door. Cashiers need to a pen in hand and they do specially if their managers.these cashier didn't want to assist me and was rude by repeating the code over and over and not writing it down . read more

Their cheese department's pricing and display is terrible. No stickers on each piece. I've spent 10-15 mins trying to figure out how much the cheese I want to buy cost! I like the cheese dept at Ralph's better. I can also buy smaller, tasting size cuts of cheese at Ralph's which I can't do at Von's. read more

Vons - I can never figure out what things costs in their cheese department! It's terrible! - Grocery Near Me - Pasadena, California

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I've been a loyal Von's shopper for decades. Over the past year available cashiers even during peak hours have dropped to 1 person, often with zero courtesy clerks in site. While I always bag my own groceries because the courtesy clerks can't get it as they do not seem to understand the difference between hot and cold foods and that they shouldn't be in same bag. i bag my own for the above reasons but also because I'm much faster than the paid baggers. I do understand some of the baggers are there as part of a program for partially mentally disabled and I've always respected that. But when you cut staff down to a bare minimum, even though multiple trips to the store prove they are busier than ever, I lose my patience very quickly. No, I never have an outburst about it but besides being annoying, it's simply not fair to employees or customers. Multiple times, EVERY TIME I shop here there is one line for checkout and no one calls for back-up until a customer shouts out "do you have any more cashiers?" Then they get someone to open another register. It's rare the person takes the person at the front of the already open checkstand and instead lets people just wander over from wherever whether they were already in line or not. A true slap in the face to customers who've already been waiting several minutes. As prices continue to rise and with less staff available, they are fast almost pushing people into home deliveries instead. I'm someone who really enjoys grocery shopping. I know. I know. But I also like ironing and cleaning too. But I've come to view grocery shopping at this store quite negatively. This is not a slam on the staff. They work very hard and are often verbally abused by customers. FINAL MESSAGE: DO BETTER VON'S MANAGEMENT AND CORPORATE. read more

I haven't visited a Vons in years but they had a great deal on chicken breast! I downloaded their app and it it got me even a better deal! I went after work and the place was very organized and clean and everything was well stocked and parking was easy peasy. read more

This Vons is my goto for all my shopping needs. it's always well stocked and the drive up and go is my go to now. Especially during the pandemic I started to use this service more. When I picked up my food/groceries a few days ago a young employee named Jacob helped me put my groceries in my car and provided great service. I truly will continue showing online and in store at this vons. read more

Vons is one of the more expensive grocery stores, but it does have offerings the others don't have. It has a rather impressive wine selection, and I really love the deli/cheese selections. It also has a Starbucks inside. So, this review is really for the self-checkout. I came on a Friday night and got all of my groceries in a short time. I went to the self-checkout and there was a problem with the machine. I tried to wave down the attendant and she was busy with someone else so I patiently waited. When she was done, I hoped she would come over to my section to help since I only needed her to fix the screen so I can pay and leave. For whatever reason, she just completely ignored me and helped everyone else. I decided to take my groceries and go through the regular checkout and I was in and out in no time. I frequent this Vons so it was the first time I had a Vons worker be so STANK at the checkout. The other Vons workers were friendly and helpful so I don't know what her issue was. She needs to fix her attitude and be grateful she even has a job before she loses one. read more

If you want to buy cheese just drive straight to this Vons in Pasadena. The cheese selection here is like no other. Variety of imported and local cheese is amazing. You will find everything you need for your cheese and charcuterie boards. From French Brie to Gruyere, Asiago and Parmesan the choices are endless. This Vons is huge, has one of the nicest floral departments I have ever seen, the food court has a lot to chose from. Sushi, noodles, sandwiches and more. Fresh bread from the bakery and fresh produce will complete your shopping list. ***There is a Starbucks inside the store and a US Bank. The customer service is great, the store is clean and organized. I had a great experience shopping here. read more

Vons - Cheese heaven - Grocery Near Me - Pasadena, California

If I could give them a 0 star I would. I am disabled and have my groceries delivered. I provided detailed instructions along with phone number and for whatever reason door dash drivers are incompetent to read that or there is a major language barrier. I placed an order on the 2nd of Feb never received it. Called Vons customer service support and completely got run around. Was told 5-7 days. It is now the 14th and no refunds on either EBT card or credit card. I had to speak to a supervisor. Received EBT refund now waiting for tomorrow. Ever since COVID Vons switched from their delivery trucks to Door Dash and they are horrible. As I told Anthony the supervisor I will not be using Von for delivery anymore or go to their store anymore either, which is a shame I truly liked Vons. read more

Always helpful workers especially in department of wine, top notch wouldn't shop anywhere else read more

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bomb cake did exactly how the picture look . good customer service .and clean store always have what i need in stock . read more

Vons - princess cake - Grocery Near Me - Pasadena, California

The worst customer service ever. I went in to purchase crème fraise and asked for help, I was sent to the dairy section. The guy in dairy said it's not his department and I need to ask the person in the deli. I go to the deli counter. The lady that's there doesn't even want to check if there's any in the back. I go back to the front and ask for a manager. The person there said she sent someone over to dairy to help me. By this time I've been walking in circles for about 15 minutes for some other supervisor to tell me they are out. read more

I have not been to this Vons location in a very long time. Recently went to a friend's house for another graduation. I stopped here to get us some drinks and food for the party. Store is so clean in a nicer neighborhood of Pasadena. They had everything I was looking floor. The isles were well equipped and put together. I was impressed. I also got some Potato Salad and Chicken for the party. Their deli foods are really good too. Customer service is awesome here. Hope I have a chance to visit again. read more

This is the largest Vons I have ever been to. Like huge. And very well stocked with lots of variety. They were out of cream cheese but that seems to be a common problem currently, not a Vons problem. Today, for the first time, I found the roof parking! This gives it a lot of extra spots. I like that there are lots of healthful options amongst all the usual food. I found my grain free chips, sugar free chocolate and bacon, and all the organic stuff I wanted. I was even excited to find a full variety of Frank's Hot Sauce. Of course when I got to checkout, there was only on line open and then the self checkout. They did eventually open a second line but only when there were six carts in line. There is a policy change needed there. Otherwise I really like Vons and I will be back, parking on the roof! read more

Vons - Only one register and the self serve open at 7:30 on a Wednesday - Grocery Near Me - Pasadena, California

Dear Vons, I love this store for many reasons, but please--what happened to your store brand tortilla chips? They used to be so good, but the last couple of times we've bought them they have been thick and stale and tasteless. The first time we thought it might have been an aberration, but the second time convinced me that they are not nearly worth the price we paid. Honestly, you should just stop selling them as if they're some homemade artisanal product, because they don't even hold up to a Dorito. read more

I used to love shopping at this Vons, but things have changed since they introduced their new app. Now, not only do you have to enter your phone number, but you're also required to download an app and share personal information just to get the advertised prices. Where does it end? At this rate, we might soon have to scan our eyes just to enter the store. This is a concerning direction we're heading in, and it feels like something straight out of *Black Mirror*. Even more disappointing is how complacent the employees seem about it. We should all take a stand and say NO to this invasion of privacy. read more

First let me just start by saying I have been a loyal customer to this vons location for over 10 years and have spent a countless amount of my hard-earned money here. I am a mother who uses the similac formula rewards program that offers money off formula cans based on how many purchases you make. When you redeem this reward it makes you select a retailer that you can redeem the digital payment from. Vons is one of those. So I come in today and ask the cashier to grab the formula from the case and I go to the checkout line with my barcode. The cashier doesn't have a clue what it is. Mind you, Ive used this type of barcode at this same location before and there has never been a problem. On the page that shows my barcode on my phone there are instructions for both the cashier and for self checkout. So I just said I will go follow the instructions for self check out. I go scan the formula and the barcode with no problems......Sounds like no problem right? Next thing I know the cashier comes running up behind me saying "no, no, no you cant use this because we don't know what it is. You could be scanning anything to get a discount." She reached over, invading my space and voided it as I was putting my card into the reader to pay. I asked to speak to the manager in which she replied that the manager Ramona was on her lunch break and I'm welcome to wait for her if I wanted. Wait? For the manager to come do her job? In all my years shopping at any store, you can't typically "just scan anything" to receive a discount. That's a bs excuse for them to not take an extra moment to try and help me. Instead I felt discriminated against because the cashier Elisa refuse to accept my barcode even after the system already allowed it. Elisa also had the nerve to mumble things under her breath and give me dirty looks. Ive worked in customer service for over 10 years and this is a completely unacceptable way to handle any valid problem. I feel these two specific staff members need to be re-trained on all forms of payment that the company accepts. And obviously Ramona is not fit to be a manager at all. read more

I wasn't planning to stop by this particular Vons market. I stopped only to use the restroom, because I drank alot of water in the morning. I was surprised by the sushi selection. The prices are comparable to Little Tokyo Sushi, and while there's more variety at Little Tokyo Sushi, the sushi section inside Vons actually start making their sushi before 9 am. I came here around 9:10 am, and there was quite a selection of Sushi available. Little Tokyo Sushi doesn't start making their sushi until 11am. So if you're in a hurry or like to buy something for lunch, come here and buy something. The sushi makers are adorable Chinese American women working hard providing the world with sushi. I'm seriously considering giving this place 5 stars. read more

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Ever since the pandemic, VONS has been my trusty go-to supermarket for majority of my grocery shopping needs. First and foremost, thank you to all the essential workers working there at VONS, friendly and helpful, wearing their face masks, gloves, and keeping both essential and non-essential items stocked as much as possible. During this pandemic, thank you for keeping VONS cleaned, organized, and sanitized, while adhering to all COVID-19 safety protocols. All cashier stations have plexiglass, hand sanitizers available, grocery carts sanitized and/or sanitizing spray/wipes available at the entrances to self-wipe and clean. Six feet social distancing stickers on the floor. Grocery bags: Hit and miss - sometimes free, sometimes charged. Since the start of the pandemic, this VONS has been my trusty go-to supermarket (along with the Arcadia and Monrovia locations) for many of my daily essential/non-essential needs. Thanks again to VONS for keeping this store open and stocked as much and quickly as possible! read more

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I am leaving this review for the customer service or the so called VIP customer service line they have for using their Fresh Pass service. I have called multiple times to resolve a simple request to change my Email on my account to receive the rebate they offer through PayPal. I have never received any PayPal rebate because my account is Vons account is tied into another email which is not the same as my PayPal email. I asked for the supervisor to contact me but I am still waiting. The subscription for Freshpass is useless!! I will make sure I unsubscribe!! read more

Never had a problem with this location. Associates have always been kind and helpful. That being said One of their middle aged African American associates came in to the Home Depot on walnut with her Vons apron and caused a scene saying the cashiers are racist. Told the cashier he should be on the corner selling flowers and his job ain't s**t. She should be embarrassed and set a better example for her young daughter. "Them" is not a racial slur. Just thought the managers at this location would like to know about their employee. read more