Visualeyes is the best optometrist in all of WNY, hands down. I have been a customer since they opened many years ago. Dave Leberer has taken care of myself and my wife's contacts during this time, always going through all the options available to us with all the newest products that come to market. David always makes sure to spend time with you and handle any concerns you may have. He is truly a master of his craft. His son Ian conducts the eye examinations with all the latest technology available, ensuring the right fit and prescription you will receive. If you care about your vision and eye health this is the optometrist you need to visit. read more

Visualeyes - Eyewear & Opticians Near Me - Amherst, New York

I've been getting my glasses at Visualeyes for quite a long time now. When they got an ophthalmologist, I started getting my eye exams there as well. And I even get my contact lenses there. I'm not absolutely certain how I started going there, perhaps convenience, but when I started to need help with reading there is where I went. After so many years the service has never once wavered. If I was dealing with Dave and learning about contact lenses, he was patient and helped me every step of the way until I found the ones that worked best for me. Dan is the consummate professional, and never forgets names, faces or to ask how the rest of the family are doing. Dawn is my personal fashion and design assistant. She knows what works for me and what my style esthetic is. But she also will pull things that are out of the box that I will love but may not have noticed on my own. And what's so important is that she knows what I don't like on my face, anything that's too small. She's honest enough to tell me when I try a frame that I like but it's not the right size for my face, rather than letting me buy something that reflects badly on me and then on the business as well, she will tell me "that's to small of a frame" and I am very grateful regardless of how much I may like the frame. Are the glasses more expensive than other glasses? Perhaps. But you aren't just buying a name for a names sake.You are truly buying the very best companies of their kind in the world. Names that are known by people who truly know quality as opposed to a label. And to be perfectly honest on the occasion when I have gone and bought glasses at a chain( because I was using my insurance at that time, buy the time everything was added up, there wasn't much of a difference really in cost. But a huge difference in quality and uniqueness and service. So here's another chance to get two birds with one stone. Support a local business and get excellent service and one of a kind glasses so you won't see your glasses on other people all over town. Try going to Visualeyes, make an appointment and relax and see how special you can look. read more

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Absolutely the best! It's rare in today's world that a business can be so fantastic with product, people and service. From my eye exam, eyewear fitting and service...you feel like family here. They will always have my business! read more

I have been working with Dave on getting fitted into contacts and he's been so great! I have some eye issues and strong astigmatism but Dave hasn't given up on finding me the right contact and never makes me feel bad when something isn't the right fit and I need to try something different. He takes his time explaining the different options and answers all my questions: He also fit me in a daily contact and I never thought that would be an option for me with my script! The whole staff is super friendly and I have a great experience every time I go in. If you've been struggling with getting the right contacts, go see Dave! read more

My cousin recommended this place because she knows the people that work here but she didn't mention how friendly, knowledgable and helpful the staff was! I guess it speaks for itself! I have an unusual insurance but they helped me find the right contacts (at the right price) and even helped me with the rebate process. The front desk staff is super helpful when comparing prices and the eye technicians were wonderful in helping me choose the right contact type as well as fit! I would highly recommend this facility/location! read more

Visualeyes - Handwritten notes left on my contacts, this place really makes you feel welcome! - Eyewear & Opticians Near Me - Amherst, New York

I love Visualeyes! They offer a fantastic selection of fashionable frames and great service. Definity check it out!

I've been coming here for 8 years for contacts, glasses and eye exams. Truly caring and knowledgeable people. If you are having issues finding contact lenses you need to come here and see Dave! He is the most informed contact lens fitter I've ever met. read more

I highly recommend Visualeyes for anyone who is looking for high end, trendy, fun glasses! Dan Leberer is polite and profession - a true expert who will help you find the best frames that compliment your face! read more

Been a customer for 8+ years, have bought glasses and contacts. Can't say enough good things about this place. Everyone is very friendly and knowledgeable. The entire staff is exceptional, they're like the family that gets things done. Absolutely nothing to complain about. read more

I have been a client of Visualeyes for a very long time. Their selection of frames is undeniably spectacular, but what makes Visualeyes such a special place is everyone who works there. From the moment you walk in, you are genuinely welcomed, treated with kindness, and you can be certain that you will walk away with frames that are amazing. People constantly stop me and ask: "where did you get your glasses?!" Another characteristic of Visualeyes is that they genuinely care about their clients. I experienced this firsthand when I recently developed a severe mastoid sensitivity. This made wearing my glasses unbearable as it triggered chronic migraines. Everyone was very eager to help me. Dan Leberer recognized my problem immediately and had a solution! I could not be more grateful! Style, expertise, and kindness ... you cannot go wrong with Visualeyes! read more

Incredible client service from David Laberer. So friendly and personable, as well as extremely passionate and knowledgeable in his profession. Helped me with an contact exam and very honest on what was best for my eye condition. I'll be a patient for life with this respectful and honest client service! Thanks David and the receptionist girls who were so attentive with helping me find a appointment to fit my schedule. read more

Been a customer for as long as I can remember. Until the other day. I had ordered contacts over a month and a half ago. Not the fault of Visualeyes, but they were on back order. No big deal. The contacts came in while I was out of town and I called to pay for them so I could have someone else pick them up while I was gone. Was told my final cost and I was told it included a $25 fitting fee. I had advised I've never been in for a fitting, and to please remove the fee. I was told no, I had to have been in, because that's what the computer says. I asked the date and was told it was May 8th. I cross referenced my work schedule and I was in meetings all day, not a chance I was in on that day. But that's what the computer said. I had advised that I diiiiiiid talk with Dave on the phone and we had discussed me coming in, but I never did. The girl then said it was to pay for his time talking to me on the phone. Wait...what? I have to pay now to talk with him? Sensing I was getting a bit annoyed, I was transferred to Dave to clarify. Dave could not have been more rude, curt, or abrasive. He begrudgingly agreed to drop the ever important $25 fee, which I appreciated since I never saw him. He hung up and I called back to pay balance. I received invoice via email and they had still charged me the full amount. I noticed on the invoice two different types of contacts. So I called back in again to inquire, the girl transferred me back to Dave to clarify. Dave answered with an absolute attitude, like I was bothering him. I asked him about the contacts and he acted like I was supposed to be the eye professional here and was completely rude once again. I didn't make a big deal over the $25 fee as it's the last $25 I and my family will be spending there. read more

What a wonderful establishment! They really worked with me to find the perfect glasses for my face. Very helpful and worth every penny!

I am so happy that I finally figured out my password to YELP so I can post a review about Visualeyes. My experience at Visualeyes about a month or so ago was nothing short of spectacular. I called ahead to make sure they carried the brand that I was looking for and, you guessed it, they had a large selection of Robert Marc. Upon entry I was greeted with a smile, a very helpful sales associate, and a bottle of water. What really set Visualeyes apart from my previous eyeglass provider was the attention to detail and the methods used to find the perfect frame for my facial structure. I can't speak more highly of Visualeyes and I will be returning in the near future for eyeglasses to complete my fall/winter outfit collection for 2017. I highly recommend Visualeyes to anyone who takes their eyeglass selection seriously. read more

I went in to try on some frames since I've never worn glasses before and I just had an eye exam and needed a mild prescription. I went to Visualeyes because my mom wears Olivers Peoples glasses and likes them a lot, and they were the only store in Buffalo that carried them. A customer service rep came up and asked if I needed help and I said no. My husband was taking pictures of me in each frame so that I could think about which one would fit me best before I spent hundreds of dollars on new glasses. A woman then came up to us and said very rudely, "do not take pictures of the glasses so that you can find them at a cheaper rate online." This was extremely offensive and embarrassed me, so I left right away, and as I was walking out she yelled out from her desk to have a good day. I don't think I will ever go back to that store. Very rude. read more

Can't say enough about the level of service, the quality of the product and the overall atmosphere. I am an eyewear junkie and this is my go to..I always get compliments on my glasses. My entire family goes to Visualeyes, there is something for everyone, including my 13 yr old. It's the best!!! read more

They're a little pricey, but the frame selection and spectacular customer service is worth it.

I just got my glasses done from here and I LOVE THEM! They have a great selection of glasses and they really went above and beyond. The glasses I wanted were back ordered and they consistently checked back and updated me. Great customer service and very friendly. I definitely recommend them! read more

I have been going here for many years and they are very very professional, friendly and immensely helpful, starting from seeing the Optician for the eye test to glasses selection and receipt of final product. Amazing services. Would highly recommend them any time. Thank you very much. I am very pleased with my glasses and followed the Managers advice on how to adjust to my new glasses. Thanks again and God bless you all. read more

I had my eyes examined, and after words looked for frames. After realizing the frames there are extremely over priced, I decided to ask for my prescription, so I could purchase my glasses else where. The staff refused, and became rude. I left. I then realized I could not order glasses else where without my prescription, and my insurance wouldn't pay for another examination, I was stuck, and returned to purchase a new pair. I was told they would be ready in a few days, they were not. Two weeks later I finally received my new glasses. I will not be back. read more

The team at Visualeyes is unbeatable. Their expertise, frame selection, and high level of customer service has spoiled me. I would not trust my eyes to anyone other than Visualeyes. So excited that they are also on Elmwood now, and so glad I found them! I have complicated progressive lenses and Dr. Ian Leberer's eye exam and Dan's careful measurements resulted in crystal clear vision. I very highly recommend them! read more

From the start, Allison took great care of me. She provided excellent guidance in selecting the right frame for my face, listening closely to my concerns and helping me navigate options. Once the glasses were made and we discovered an error in the script, Visualeyes completely honored their guarantee that I was 100% satisfied, even though the error was not theirs. Although I left town and was requesting replacement glasses remotely, Allison took care of everything promptly and professionally. They have a beautiful selection of frames and a highly professional support system. read more

My experience at Visual Eyes was horrible. I had to ask for assistance with shopping for frames and was misinformed when I asked specifics on the fit of my prescription to a larger frame, so I ordered what they told me would be a great fit. Once they were ready I went to try them out and could not see clearly or read using the glasses. Although I had to re-order to a $ 60.00 LESS expensive frame, they did NOT refund my $ 60.00. The woman working with me treated me as if I was a huge bother to her and it was a terrible inconvenience to have to fix the problem. After spending over $ 600.00 on new frames (not designer frames) and blended bi-focal lenses, the new glasses I have are the worst pair of glasses I have ever had, and I have worn glasses for over 50 years!. This pair of $ 600.00+ glasses are plain, flimsy plastic that lose shape easily. The lenses were not cut properly, I had to take them to 2 other places to find out what the problem is..I have been told that the measurements of the lenses are off, causing me a problem with distance vision and a slight blur. I do NOT recommend them on any level, customer service was terrible and the quality of the glasses is a #1 out of 10. read more

Highly recommended to anyone who wants to work with a team of professionals who are knowledgable about optometry, who also provide excellent customer service. My parents have gone to Visualeyes for years now, and I just finally made the switch. I told my mom after my appointment, "I wish I would have changed sooner!" From the moment I booked the appointment, I felt welcome - the receptionist on the phone was very kind and accommodating. Once you book your appointment, you will receive an email confirming your appointment time, as well as a medical intake form to fill out. It makes a huge difference that healthcare providers are providing an online intake option, rather than having to fill out a bunch of forms in the office. When I arrived for my appointment I was greeted politely by the front desk staff. Shortly after, Dave Leberer, the owner and contact lens specialist, came out to greet me and welcome me to the office. A few moments later, Dr. Ian Leberer (Dave's son) took me back for my eye exam. Dr. Leberer was very professional and helpful throughout the exam. He helped explain different elements of how the eye works, and made sure to address any questions I had. Afterward, I met with Dave, who helped me with my contacts. Dave is super knowledgable about contacts. From years of experience he has a wealth of information to share. He gave me a range of options, and didn't make me feel like I was forced to choose any particular type of lens. He also provided samples of contact solution which was very appreciated! Overall, a very pleasant experience. This family business provides quality care and is invested in their patients well-being. read more

I went here a long time ago but the experience soured me from ever going back. My wife's flex plan at the time required her name be on the receipt, after picking out frames I asked for this caveat. The owner went into a tirade about how this was insurance fraud, making me feel like I was some low life trying to cheat the system. The thing was that it wasn't even insurance, it was a flex plan, money she put in. See they opened up on Elmwood trying to capitalize on this area. IMO, they are slimey jerks who don't deserve your money. read more

The team at Visualeyes is nothing but top notch world class! I had found Dave and his team from a difficult to fit conatct lens case I experienced from a childhood trauma. Not receiving the dedication and proper fitment required, I decided to give them a shot since I found their office in my local area and with other positive reviews. Well let me say, I was beyond impressed with the time, efforts, and continual follow-up I received. It is exceedingly rare to find the type of dedication and service they offer; especially these days in the "revolving door" stigma of patient care so often found. Even after relocating away from the area, if I needed Dave's help, I wouldn't hesitate to travel just to deal with them as opposed to the saturated medical market I have thus moved to. If you need speciality care for lens fitment, hard to treat cases, world class dedication, passion, and compassion for your eyes, then you definately have found the right place. I rarely write reviews, either for the positive or negative, but believe me, if you visit Visualeyes, you will most likely be doing the same! You will be hard pressed to get better care no matter where you are for contact lenses, especially if you suffer from trauma or anomalies that most cannot treat. Truly an outstanding place to establish a relationship for with your eyes. That, I can promise you! read more

Always get amazing customer service, and they have the best variety of frames I've seen in Buffalo. I get compliments at least once a day on the frames I've bought from there. Contacts are fairly priced, and they really work with you to make sure you have the best, most comfortable lenses possible. I walked out with 4 different samples of contacts to try before I decided which I liked best. Also, you can pop in at any time for a free adjustment, which I am on my way to do now. I will be back for more! read more

I've been a customer for many years and in my opinion they're the best around. I'd like to share a little story. I'm a Buffalo school teacher and one year my glasses were stolen by a disgruntled student. (I had left them on a desk to go to the back of the room to help a student on a computer.) I didn't really have the money to replace them immediately, but VISUALEYES replaced them anyway and even provided me with a little accessory that allowed me to keep my glasses "on my person." I did pay them, of course, but they couldn't have been nicer. I know that there are probably places where people can get less expensive glasses, but there aren't many places that treat their customers not only as people, but as friends. I usually wear disposable contacs instead of glasses and I often get to the last pair before I think to reorder. It's never "a problem" when I call. You might be more organized than I, but I still think the staff at Visualeyes will find ways to impress you and turn you into a lifetime customer, if you give them a chance. read more

Don't let Dave's ice hockey skills fool you, unlike hockey he is a true pro when it comes to fitting contacts. I have been a loyal customer for as long as i can remember, at least 15 years now and have always been well taken care of. On top of the attention to contact fitting specialization they also carry and stock many unique, hard to find eye glass frames. They will do their absolute best to make sure you walk away satisfied for years to come. Check them out you wont be disappointed. read more