Going here was honestly such a treat!! You get unique access to the owner Frank (honestly when do…read moreyou ever get that?) who spends his time with you, and you know he wants to get it right. He stands by his work. He wants you to feel comfortable with using the glasses! I use progressives and it was so nice to see that he was so exact in his measurements! It's like going to a boutique jeweler and picking out exactly what you want and making sure it fits only you!!! 1000% recommend coming here! Make sure to call to make an appointment first! That way you can have quality time!

Frank doesn't stop until you're completely satisfied. He introduced me to "occupational" lenses,…read morewhich has been a game changer. And he stayed over Christmas to New Years until I got there to help me.

I was traveling and came here in a pinch with my eyeglasses and missing the case. They took care of…read moreme like I was family and I'm so grateful for them. I wouldn't recommend going anywhere else.

I had a ball picking out frames with exchangeable clips. Helene has a great eye and helped me find…read morean epic selection to fit my every mood. I know I'll be back for more!

Visualeyes is the best optometrist in all of WNY, hands down. I have been a customer since they…read moreopened many years ago. Dave Leberer has taken care of myself and my wife's contacts during this time, always going through all the options available to us with all the newest products that come to market. David always makes sure to spend time with you and handle any concerns you may have. He is truly a master of his craft. His son Ian conducts the eye examinations with all the latest technology available, ensuring the right fit and prescription you will receive. If you care about your vision and eye health this is the optometrist you need to visit.

I've been getting my glasses at Visualeyes for quite a long time now…read more When they got an ophthalmologist, I started getting my eye exams there as well. And I even get my contact lenses there. I'm not absolutely certain how I started going there, perhaps convenience, but when I started to need help with reading there is where I went. After so many years the service has never once wavered. If I was dealing with Dave and learning about contact lenses, he was patient and helped me every step of the way until I found the ones that worked best for me. Dan is the consummate professional, and never forgets names, faces or to ask how the rest of the family are doing. Dawn is my personal fashion and design assistant. She knows what works for me and what my style esthetic is. But she also will pull things that are out of the box that I will love but may not have noticed on my own. And what's so important is that she knows what I don't like on my face, anything that's too small. She's honest enough to tell me when I try a frame that I like but it's not the right size for my face, rather than letting me buy something that reflects badly on me and then on the business as well, she will tell me "that's to small of a frame" and I am very grateful regardless of how much I may like the frame. Are the glasses more expensive than other glasses? Perhaps. But you aren't just buying a name for a names sake.You are truly buying the very best companies of their kind in the world. Names that are known by people who truly know quality as opposed to a label. And to be perfectly honest on the occasion when I have gone and bought glasses at a chain( because I was using my insurance at that time, buy the time everything was added up, there wasn't much of a difference really in cost. But a huge difference in quality and uniqueness and service. So here's another chance to get two birds with one stone. Support a local business and get excellent service and one of a kind glasses so you won't see your glasses on other people all over town. Try going to Visualeyes, make an appointment and relax and see how special you can look.

I am grateful every single day for going to Thomas Turtle on Payne Ave in North Tonawanda.. I…read morethought I just needed new contacts, so I made an appointment, they got me an appointment 20 minutes after I called! I went to my appointment...and that's when my whole life changed! I found out I have MS!..All from going to Thomas Turtle!

The staff here was fantastic. Very safe. The eye doctor was amazing and really answered all my…read morequestions and helped adjust my prescription to the right one to fix my vision issues. 10/10 will be changing my yearly eye exam and visit to this place from now on.

I switched to hear this year, was tired of my old place, service and quality was slipping. So those…read morewere two things I was really looking for coming here. They nailed both! Beautiful clean, well lit building. Was greeted upon entering. Was about 20 minutes early for my appointment, but soon as walked was greeted and a minute later Katie came out to do some pre testing. She was very nice, an testing went smoothly. Dr.Chaudhry was super thorough! I have worn glasses since I was about 1, and I don't ever recall having such a thorough exam. So thorough she found an issue I need to address with a Retina specialist! She took the time to explain the concerns, and proper treatment moving forward. Then there is Jason, he was the star of the visit. He was amazing in picking out frames, running cost through insurance, and just answering all questions and concerns we had! He was really a joy to work with! Very pleasant experience, glad took the plunge and switched!

When the maple road location closed I was a little concerned but I really like this one! It's very…read morebrightly lit, clean and has a nice waiting area as well. From reception to doctors, everyone was pleasant and professional and as always I was able to get a thorough exam.

I had a sty In my left eye…read moreI heaved a sigh But did not cry I saw my guy He said "Oh my!" and by and by got a script to try Why, oh why? Please, do not pry I'm very shy Now I must fly! My prose is wry My wit is dry But very soon That sty will die Dr. LaDota is the best! Got a same day appointment.

Dr. LaDota and everyone at the office are beyond amazing! He is such a friendly and caring doctor,…read moreand always knows what's best for me and my vision. The receptionist is very friendly and easy to talk to, and I have always had warm encounters going to the office. I have been a patient since the summer of 2021, and I highly recommend Dr. Ladota as your next eye doctor!

Cataract surgery was a great experience. The staff, scheduler, nurses at surgical center were…read moreefficient . Dr Elmer was excellent, explained clearly the procedure, eased any concerns, And my results were just what I hoped for...

Over a year ago went to Fichte for a routine eye exam . I was told that the time I would own…read morenothing and that my insurance would cover it . Six months later I got a bill for $255 is stating that my insurance did not cover that . I called and ended up speaking to an office manager and was told without any contingency that the bill was inaccurate that the bill was submitted the insurance and correctly and would be rectified . I was told that I would owe nothing and I should ignore any future bills . There was no contingency about hearing back for the insurance company . I was told that all they were an error and that I did indeed owe the $255 months later. I told them I'd be happy to pay the bill provided they can provide me recording made of the conversation where I was told that my payment was contingent upon insurance company approval . Instead of just being told to ignore future bills and that it was handled . 14 months later we are still going back and forth about this and they have no interest in providing the recording . I cannot stress how highly you should never deal with these lying money-grubbing bastards .

Love Dr. Burstein! I normally go to his Kenmore Ave location but needed to come here because they…read morehave a machine that can take a picture of my eyes without dilating them. (I had an allergic reaction to dilation/numbing drops before) Dr. B is so nice and so accommodating. I love both offices. This office is a little newer and more modern looking than his Kenmore office. The staff are so friendly and very professional and polite, but also warm and crack some good jokes!

Great doctor and an amazing staff. Everyone here is very friendly and helpful. They really helped…read moremy four year old feel comfortable and happy while having to get glasses.

I had a routine eye exam with Dr. Sirkin. The staff was friendly and the technician who did my…read moreinitial exam was great. However, during my exam with Dr. Sirkin there was a few instances where she made me feel uncomfortable and I was in pain. I was having trouble keeping my eyes open during the eye pressure test. I told her I wanted to skip it and she kept insisting that I needed to do it. Then she wanted to put more numbing drops in my eyes and was holding my eye open with her two fingers. At this point I felt a sharp pain and told her that hurt but she would not back off which upset me. I again told her it hurt and that I thought it was her finger nail putting pressure on my skin. Needless to say when I patient says they are in pain or says no there should be no questions and the doctor should listen. Will never come back to this practice again.

I had a very disappointing experience with this office and would not recommend it based on my…read moreexperience. The biggest issue was the complete lack of transparency regarding the protection plan that was sold to me. When I purchased my glasses, I specifically asked what the protection plan covered because my primary concern was losing my glasses. I was clearly told that the plan covered both lost and damaged glasses, which is why I agreed to purchase it. When I later called after losing my glasses, I was informed that the plan does not cover lost glasses. That was the exact opposite of what I was told when making my purchase. When I called to discuss the issue, I spoke with Karen. While she never raised her voice, her tone and choice of words came across as dismissive and unprofessional. Rather than listening to my concerns or acknowledging that there may have been a misunderstanding on the office's part, she repeatedly implied that I must have "misheard" or "misunderstood." It's frustrating to be told that the mistake was yours when you specifically asked questions to avoid this exact situation. My concerns didn't stop there. During my eye exam, I explained to the doctor that I had previously worn bifocal lenses and did not like them because they caused more problems than they solved. Despite sharing my past experience, I was strongly encouraged to get bifocals again. I trusted the doctor's recommendation, but unfortunately, I ended up with the same issues I had experienced before. I also expressed concerns about my family's eye history and my significant light sensitivity, which continues even while wearing these glasses, and I requested a referral to a specialist. Instead of feeling heard, I left feeling like my concerns were brushed aside. Patients know their own experiences, and those concerns deserve to be taken seriously. Overall, this experience left me feeling misled, dismissed, and unheard. Honest communication, respectful customer service, and listening to patients should be the standard at any medical practice. Unfortunately, that was not my experience here.

Had a 12pm appointment. Did not get out until 2:30. Waited 1 hr before I talked to anyone. When I…read moreleft the place was empty. I don't know why they overbook certain time slots. Makes no sense. I would've gladly booked another time that wasn't so busy. Very disappointed in the scheduling mgmt of this place