I've been going to WNY Family Eye Care since 2019 and I will not go anywhere else. The eye doctors…read moreare thorough with their eye exams and treat you with the utmost respect. Additionally, the staff are super friendly and helpful. Heather and Keith are amazing. They truly care about your eye needs and will ensure you leave satisfied with whatever eye care needs you need.

We came here for my daughter's glasses, we were very happy with the selection and the time spent to…read morecheck as many pairs on as she needed. We set up an appointment to get an exam with the doctor a few days later. Everything about our experience here was positive! And she is so happy with her new glasses!

Love Dr. Burstein! I normally go to his Kenmore Ave location but needed to come here because they…read morehave a machine that can take a picture of my eyes without dilating them. (I had an allergic reaction to dilation/numbing drops before) Dr. B is so nice and so accommodating. I love both offices. This office is a little newer and more modern looking than his Kenmore office. The staff are so friendly and very professional and polite, but also warm and crack some good jokes!

Great doctor and an amazing staff. Everyone here is very friendly and helpful. They really helped…read moremy four year old feel comfortable and happy while having to get glasses.

Meticulous attention to detail. Lenses are always accurate and frames are ahead of the curve in…read morestyle and fit.

The care I receive is always exceptional. I have trusted these doctors with my family's eye care…read morefor 25 years. My daughters and I all wear contacts and glasses. We love the selection of frames. The opticians are very helpful selecting frames that look best and meet our budget. The office staff is friendly and accommodating when scheduling appointments.

This was my first visit to this new location which opened after a fire destroyed the office on…read moreSouthwestern Blvd. Finding the location could be a little confusing at first. The building is numbered off of Sterling but the driveway is off of Red Tail. Parking is plentiful but the lot is usually very busy. I found a spot after about a minute. Reception is well staffed with pleasant, efficient people. Check in was quick and easy. The waiting room is not very large but seems to be the ideal size for this practice. I was called for the "prep" tests and eye drops quickly. My associate was incredibly pleasant, efficient and knowledgeable. The few questions I had were answered in plain English, unusual for a doctor's office. The doctor came in after a wait of only a few minutes My exam was thorough and again explanations were in plain English. Check out staff was just as great as reception. This practice is well worth checking out if you need this type of service.

I was a patient at ECVA, and today I learned that both my 15-year-old son and I were being…read moredismissed from the practice. According to the office manager, the reason was that he considered my behavior unacceptable because I raised concerns about how certain situations were being handled. My son had an appointment on September 30, during which I believed his glasses had been ordered. However, the order was never placed, and no one contacted me to follow up or explain what had happened. What I find particularly unacceptable is that ECVA never contacted me to address the incident, discuss my concerns, or attempt to resolve the situation. There was no follow-up phone call, no discussion, and no effort to hear my side. Instead, management simply decided to send me a dismissal letter through the mail. When I spoke with the office manager, rather than addressing the conduct of his employees or taking responsibility for the lack of communication, he accused me of being mean to medical staff, which I strongly dispute, and told me that my behavior was unacceptable. He then made an incredibly inappropriate statement: I "should have thought about it before," referring to my behavior and the fact that my son was also being dismissed. Let me be clear: We are talking about a 15-year-old child who had absolutely nothing to do with this disagreement and had just been seen at the practice the previous week. I found the manager's comments condescending, dismissive, and completely unprofessional. I am a patient, not his employee, and I do not need an office manager lecturing me about my behavior or telling me to think about the consequences of standing up for myself. I told him that I would not tolerate disrespectful treatment and that he was not my therapist. His responsibility as a manager should be to address legitimate complaints, ensure his employees behave professionally, and treat patients with respect. Instead, I felt as though I was being personally scolded for questioning the service I received. What concerns me most is that the manager explicitly connected my son's dismissal to my alleged behavior. Based on his own statements, I believe this decision was retaliatory. The fact that ECVA chose to dismiss a minor patient who had no involvement in the disagreement, without first attempting to address the situation with me, is particularly disturbing. Patients should be able to raise concerns about their care without being belittled, reprimanded, or made to feel that their children will face consequences. In my experience, this situation reflects a serious lack of professionalism, accountability, communication, and respect for patients. Perhaps ECVA management should spend less time lecturing patients about their behavior and more time examining how their own employees and managers treat the people who come to them for medical care. Extremely disappointing and unprofessional.

Dr. Tock was amazing. I have been having eye exams for both contacts and glasses since I was 5…read moreyears old. I have never had a more in depth, understanding and relatable doctor all while being humorous and making the experience enjoyable. To no surprise I knew I was going to need new glasses, and the staff all around the board was beyond helpful. I normally do not enjoy looking for new glasses as I feel pressure from the staff to spend more of fancy frames and the high end lenses as a huge up charge. I was helped by all the staff, especially a younger woman at this location who made me feel like a friend, as we talked about school and life. I found the right frames and was then sat down to talk about the price and different lenses. All of the staff gave me feedback on the different lenses and what would be best for my very strong prescription. This young woman broke down the price and the difference from each upgraded type of lense. I normally feel Pressure but at one point she even asked "would you like me to Step away for a moment so you can think about it?". I immediately said no there's no need, as all along I knew they were trying to help me find the best for me, not so I would simply spend more. I will be recommending this store to anyone as I have never had a more pleasurable experience!

Absolutely laughing stock. No one there was able to help me when I went in to get my eyes checked…read morefor my license renewal. The person who checked my eyes was barely understandable and rushed the whole process immediately suggesting surgery before even looking at my eyes. Then fills out the form that I needed barely legible and then I call to ask about how to spell her name and no one can understand any English or help me so now I have to go to a different doctor to try to get a new exam. I'm never coming back here.

I was here with a friend of mine who has very bad vision due to surgery. She has been through many…read moredoctors. I was totally impressed with the amount of time and care that Dr Jeffrey Calhoun took with my friend. He has the patience of a saint. I was unaware of some of the visual tests he had performed were even available for her. He was polite, honest and soft spoken. He spoke to her, not at her. When she had to speak to the optician, Greg was stellar in his line of work with prisms as well as his mannerisms. Talk about knowing his stuff!!!! From the moment we walked in the door and greeted I had noticed a friendly and clean atmosphere. The wait time was minimal and the time spent on my friend was unmatched by any business I've ever visited. I wish I had known about him years ago. I'm adding my own extra star.

I took my mother who is in her 90's to see Dr. Calhoun because I heard he was a low vision…read morespecialist. This is our experience and need to say that your experience may differ. Mom has macular degeneration. Dr. Calhoun had nothing to offer. But what really prompted me to write this review is his total lack of class and empathy for the patient. The poor guy really didn't have much personality and wasn't really a nice guy. But, whatever if he can help. Yes, mom has trouble with her vision and that's why we were in his office. I asked if he felt her vision was going to get worse. Right in front of mom he shrugs his shoulders and says "She can't see anything anyway." Real class "doctor" to say something so crude in front of a lady in her 90s. I hate to contradict his statement, but I took her to a real low vision specialist. This gentleman told me that her retina still has good spots and that the brain looks for them. Well, Dr. Calhoun must have missed that class. So, if your mom needs a low visin specialist, take this guy off your list. He's rude and another doctor proved he really isn't all that good. If you have to go here, see Dr Schwach. I had to see him for a problem I was having & he got me in the same day. He explained everything, was a great guy and very good at helping out and putting me at ease. I would seriously recommend you stay away from Dr. Calhoun. He didn't seem to be that knowledgable and absolutely has no class. He should know better. Also, the office/front desk ladies aren't the most pleasant!!

I had a stroke and my vision changed. When I called the office to make an appointment they told me…read morei had to wait a year because my insurance only covers eye exams every two years. I begged, pleaded, explained something was wrong and this wasn't a standard exam. They said, no. I waited with horrible vision for almost a year and found out that, yes, my insurance would have covered me for something like that and they should have let me make an appointment. When I finally had my exam, the first eye tech told me there was nothing wrong with my eyes and my prescription was the same. Then the doc came in told me 1. I have cataracts, and 2. my prescription went up a whole number (from -3 to -4) . Doctor was nice, but everything else was awful.

I wear glasses n need yearly check ups ive been ckming here for the past 4 years and i love them!!read more

This eye doctors office is wonderful, all of the people that work there are so kind and helpful…read more I would totally recommend going to them, they take there time when doing an exam and have always been able to answer questions that I have had.

Dr. Gervase is honest, thorough, and professional. She caught a small tear in my husbands retina…read more She got us into a specialist in 48 hours. The specialist commented, it's a wonder the ophthalmologist caught this, she is good! Don't hesitate to schedule your next appointment at this office.

I am grateful every single day for going to Thomas Turtle on Payne Ave in North Tonawanda.. I…read morethought I just needed new contacts, so I made an appointment, they got me an appointment 20 minutes after I called! I went to my appointment...and that's when my whole life changed! I found out I have MS!..All from going to Thomas Turtle!

The staff here was fantastic. Very safe. The eye doctor was amazing and really answered all my…read morequestions and helped adjust my prescription to the right one to fix my vision issues. 10/10 will be changing my yearly eye exam and visit to this place from now on.

I've been a patient here for about 12 yrs. I'm so happy to tell everyone what a superb practice…read morethis is. Dr Murphy is very good at explaining everything and he makes sure that you can understand. my appointment today was again unhurried and the exam was thorough and comfortable. The whole staff is friendly and they act like they are on the same team. Make an appointment and see for yourself!

I really liked this provider at one time. I really tried not to give a bad review of Clarence Eye…read moreCenter and Dr Murphy but i could no longer hold off on this. When i first saw Dr Murphy he changed the way I see. I have an eye condition that causes me to see multiples. The solve for that is Scleral Lenses. They are very expensive and I got several pairs from Clarence Eye Center. For the first time in over 10 years, I was able to see clearly and only one of everything! He charges a $250 fitting fee for each eye, at least he did last time I last got lenses from him. This was to include the fitting fee for each eye including all scans to properly fit them as well as free follow ups for each eye to get the fit just right. The last pair I bought, on the last fitting, which should have been included, they billed my insurance for a routine eye exam. When i called to inquire they apologized but said they would not retract their claim from the insurance company. They offered me a "credit" for my next routine exam. I explained that I go to Fichte for routine eye exams and that I only see them for my lenses. They still refused to withdraw the claim. I could have at that point pushed to claim insurance fraud on them but since i just got resolved with my vision for what is usually a year or more i decided to not embarrass them with an insurance fraud claim. I figured that i would just find a new Scleral lense provider in the future even if I had to drive an hour to see them. Now, I am in the process of getting new lenses and my new provider reached out to them to get my records to get a baseline and not have to start from scratch and they have told my new provider that they cannot help them as they never did any scans of my eyes. That is a blatant lie since they needed to do the scans to fit me with the lenses. Moral of the story, Scleral Lenses are life changing, just don't go to Clarence Eye Center for them. Save yourself the headache and seek out a different provider.