I've been going to SVS vision for like 10 years now. Never had one bad experience with them. Dr…read moreGriffis is great! Very simple and thorough when giving me my exam. She will be my eye doc for life! Optician Aaron has been my go to stylist for years haha. Always gives solid and valuable feedback and never pressures me to go one way or another. So sad the Amherst location closed but lucky all the staff transferred over to Milestrip rd and the extra few minutes of driving is definitely worth it for the service i get. Had a small hick up with my previous lenses that i did not even notice the staff did ( news flash people every makes mistakes not the end of the world). The end result is what matters and they fixed the issue right away no questions asked it was great. I think the team there is solid and if your in the market i would definitely recommend them. Im always throwing there name around to people I know looking to get contacts or glasses.

yes this store closed on Milestrip Rd in Blasdell, NY without any notification! I would like to…read moreknow where my medical eye exam records are for me & my family? & how do I find them? & where do I go now for an eye exam & glasses? Im really upset!

Super rude and very unprofessional staff. LensCrafters should advise their staff to keep their…read morepolitical views to themselves. Customers do not want to hear about that while in the store. Will not be back. Would rate lower if that was an option.

They don't stand behind their product. They want you to spend additional money for an extended…read morewarranty which also comes with a fee when you use it. The lens fell out, broke and they won't take responsibility for their poor workmanship.

Do Not deal with these people. It is impossible to get a hold of anyone by phone for assistance…read more TERRIBLE customer service.

I was totally going to go with them for an eye exam and two pairs of glasses but when I called to…read moretalk to someone about my vision coverage all I got was the automated but which I could not get past...I tried several times asking for a real person and customer service and couldn't get pass the bot...This is not the kind of customer service I look for...I will take my business elsewhere.

Appointment time was honored; the staff was helpful and thorough…read more Glasses were available when they were promised. Parking in a strip mall lot.

I've never had a bad experience at this location. I never have to wait long to be seen for my…read moreappointment and they can usually cash me out pretty quickly afterwards. They make ordering contacts and purchasing glasses very easy. Most of the staff is very friendly and helpful.

I usually go to Council Opticians in Hamburg for my eye exam and they've always been great there…read more A couple years ago I had an issue that required an ophthalmologist and was recommended to ECVA. I called them and they made a same day appointment for me. I arrived there and checked in and waited TWO HOURS, while sitting right in from of the receptionists, watching people come and go. I thought maybe it was because I made a same day appointment, but there I overheard others talk about making a same day appointment for much later than me and they were called before me. Finally I went to the receptionist and it turns out she LOST my chart and that's why I wasn't called... didn't she wonder why I was sitting there for TWO HOURS (actual time- not an exaggeration). Finally, they brought me back and I saw the ophthalmologist who diagnosed me and treated me and set up a follow-up appointment for the next week. He asked if I wanted to do my regular eye exam then too and I agreed to it. He helped me with my issue and had me reschedule my eye exam with them for the next year so they can make sure everything was still okay with my issue. The next year comes and they have me see the optician, Dr Styn. I brought up the fact that I was there to follow-up on my issue the previous year. The assistant had no idea what I was talking about and didn't even bother to look into it until I kept pushing. When Dr. Styn came in, I brought it up with him too. He was dismissive of my concerns and ended up telling me that it was my own fault for having those issues because of my eye makeup! That's funny, because the previous year when I had it so bad I needed a steroid, I wasn't wearing makeup at ALL. We were still wearing masks at work and I wasn't really going elsewhere, so I just didn't bother. So tired of people in the medical field being dismissive of women when they have an issue. After the appointment, they automatically scheduled me for the next year. However, I called them a week later and cancelled it- and told the person on the phone that it was because of how dismissive Dr. Styn was. Yesterday and today I received an email and a text to "confirm" my appointment. That I cancelled a year ago. So, to sum this up: receptionist lost my chart and didn't notice I was sitting right in front of her for two hours. Receptionist (not necessarily the same one) did NOT cancel my appointment when I called a year ago as requested. Dr. Styn was completely dismissive of me. The only positive experience was the ophthalmologist I originally saw. He actually listened to me and examined me and knew that it was a case of something more than just "makeup". He listened to my needs and actually helped me. I am grateful for his assistance and wish I remembered his name.

Stay away from the optical department. They tried to make me glasses 4 times and failed each time…read more I asked for a refund and was refused. The manager is so bad she would not even call me. Take your money elsewhere.

My husband and I are very pleased with our experience at the Target Optical, Orchard Park location…read morewith Dr. Weiner. Firstly, it can be difficult scheduling an eye appointment in the area with good flexibility and ease. So, being able to hop on Target's website to schedule an appointment same-day that worked for my husband's varying work schedule was painless and convenient. Secondly, the Doctor took his time at the appointment and gave us a great experience -- he saw us immediately, addressed all our concerns, and was kind. Definitely a great experience at Target Optical!

Front desk staff are nice, selection on glasses is limited. Doctor was pretty dismissive and just…read moreyessed me to death. I confirmed with him 3 times in the appointment that he was going off of the current classes I was wearing not another script on file, and he confirmed each time. When I got there to pick up my new glasses they weren't correct. I just ended up returning them. It will cost more but I'm going back to council opticians. At last the doctor there knew what was happening and took more than 5 minutes with me.