Has a nice atmosphere with friendly people ... Ended up buying 2 sets of glasses nicer frames not…read moredesigner , with glass lenses that are photo gray transitional .. Had eye exam also ... 2nd set supposedly was 40% off ... all said and done was $590 for the pair and my insurance covered $170 of that .. my out of pocket was $420 .. I really am not sure whether they are the prescription , my old glasses I see clearer with ... After complaining was told to give it a few days for my eyes to adjust I agreed , seems too strong ! The big disappointment is that I mentioned to girl when initially buying that I would like a nice glass cases to go with these , tells me sure we will get you some nice glass holders .. I get the glass holders and this was what was handed to me , I complained and was given a clear plastic glass holder that I did not want .. this is a picture of the glass case holders I had gotten for 2 sets of glasses costing $600

Great Staff!!!!!! Doctor was very good and thorough! Highly Recommend, two glasses and an eye exam.read more

I had a very disappointing experience with this office and would not recommend it based on my…read moreexperience. The biggest issue was the complete lack of transparency regarding the protection plan that was sold to me. When I purchased my glasses, I specifically asked what the protection plan covered because my primary concern was losing my glasses. I was clearly told that the plan covered both lost and damaged glasses, which is why I agreed to purchase it. When I later called after losing my glasses, I was informed that the plan does not cover lost glasses. That was the exact opposite of what I was told when making my purchase. When I called to discuss the issue, I spoke with Karen. While she never raised her voice, her tone and choice of words came across as dismissive and unprofessional. Rather than listening to my concerns or acknowledging that there may have been a misunderstanding on the office's part, she repeatedly implied that I must have "misheard" or "misunderstood." It's frustrating to be told that the mistake was yours when you specifically asked questions to avoid this exact situation. My concerns didn't stop there. During my eye exam, I explained to the doctor that I had previously worn bifocal lenses and did not like them because they caused more problems than they solved. Despite sharing my past experience, I was strongly encouraged to get bifocals again. I trusted the doctor's recommendation, but unfortunately, I ended up with the same issues I had experienced before. I also expressed concerns about my family's eye history and my significant light sensitivity, which continues even while wearing these glasses, and I requested a referral to a specialist. Instead of feeling heard, I left feeling like my concerns were brushed aside. Patients know their own experiences, and those concerns deserve to be taken seriously. Overall, this experience left me feeling misled, dismissed, and unheard. Honest communication, respectful customer service, and listening to patients should be the standard at any medical practice. Unfortunately, that was not my experience here.

Worst customer service anywhere around! Always a long wait rude workers and they are incompetent…read more Go anywhere else if you don't have 45 minutes to waste every visit.

I've been going to Thomas Turtle for a while now - whether it's for an eye exam or to get new…read morecontacts. They are friendly and make you feel comfortable when visiting. I just went for an eye exam today and it went smoothly. They don't say "Trust your eyes to the turtle" for nothing! Thomas Turtle has multiple locations in the Buffalo area - check them out online!

I accidently stepped on my glasses, bending the frames and breaking the hinge springs. Although…read moretotally unrepairable, they replaced the frames free of charge as a courtesy although the warranty had expired. Friendly , professional and focused on customer satisfaction. I will go nowhere else. THANK YOU.

Great selection of eyewear, amazing customer service and excellent knowledge. There's always…read moresomething new! My kids love this optical as well. There's something for the entire family.

Great staff and eye and sunglasses selection. Dr Komm is a trusted professional and the best in WNY.read more

Buffalo Optical still gets 5 stars. You'll get a thorough eye exam and a great selection of…read moreeyeglass frames. You can find the latest styles of eyeglass frames and as an added bonus you could choose from some great vintage stock. Buffalo Optical has been in business since 1893 so who knows what treasures you'll find in vintage frames. Personal service beats online shopping any day. Do yourself a favor and check out Buffalo Optical. And while you're there you can check it the cool history display in the front room.

The assistance from Brandon shows his commitment to excellence. Shaundra is a great person that…read morelets ayou know she will make me know her professionalism in all her intent. Savanna shows that she is interested in the tremendous individual assistance like Brandon and Shondra Thank you'd

Visionary opticians is in the same office as the prescribing MDs, which gives me assurance that…read morethey have the latest information and test results. The associates are always very friendly and professional and always answer my questions. They can be relied on to promptly address any issues. I'm very happy with the quality products and great service.

When doing business "things go wrong", It just happens. What separates one business from another is…read morehow they handle it when "things go wrong". The Visionary reminded me of the old days (I'm 77) when a business stood behind their products and services. I had some issues with my new prescription frames and they made things right. Very honorable, I wouldn't hesitate to do business with them. Jerry Cappello Snyder NY 14226

Very nice, friendly, and professional opticians. They have a fair selection in eyewear and this…read moredistinctive eyeglass-cleaner substance that's bright green and smells- well distinctive. When I think of getting my eyes examined, that's the smell that comes to mind. I went here for quite a while (until they no longer took my insurance) and was always very happy with the service I received.

I received the most comprehensive, thorough eye exam I have ever had in my entire life. Ever. The…read morestaff is wonderful. They take the time to answer any questions you might have. They also have a great selection of frames. I highly recommend Robert Optical to anyone.