Super rude and very unprofessional staff. LensCrafters should advise their staff to keep their…read morepolitical views to themselves. Customers do not want to hear about that while in the store. Will not be back. Would rate lower if that was an option.

They don't stand behind their product. They want you to spend additional money for an extended…read morewarranty which also comes with a fee when you use it. The lens fell out, broke and they won't take responsibility for their poor workmanship.

Do Not deal with these people. It is impossible to get a hold of anyone by phone for assistance…read more TERRIBLE customer service.

Was here to get my vision test and new glasses. my appointment time was at 10:30, i showed up at…read more10:15, was not seen by the doctor until 11:30, spent a whopping 5 minutes in the exam room and was shuffled out back to the waiting room. I WILL NEVER RETURN please learn how to run a business this is extremely embarrassing for a "corporate" company. it's a joke

Appointment time was honored; the staff was helpful and thorough…read more Glasses were available when they were promised. Parking in a strip mall lot.

I've never had a bad experience at this location. I never have to wait long to be seen for my…read moreappointment and they can usually cash me out pretty quickly afterwards. They make ordering contacts and purchasing glasses very easy. Most of the staff is very friendly and helpful.

Stay away from the optical department. They tried to make me glasses 4 times and failed each time…read more I asked for a refund and was refused. The manager is so bad she would not even call me. Take your money elsewhere.

I usually go to Council Opticians in Hamburg for my eye exam and they've always been great there…read more A couple years ago I had an issue that required an ophthalmologist and was recommended to ECVA. I called them and they made a same day appointment for me. I arrived there and checked in and waited TWO HOURS, while sitting right in from of the receptionists, watching people come and go. I thought maybe it was because I made a same day appointment, but there I overheard others talk about making a same day appointment for much later than me and they were called before me. Finally I went to the receptionist and it turns out she LOST my chart and that's why I wasn't called... didn't she wonder why I was sitting there for TWO HOURS (actual time- not an exaggeration). Finally, they brought me back and I saw the ophthalmologist who diagnosed me and treated me and set up a follow-up appointment for the next week. He asked if I wanted to do my regular eye exam then too and I agreed to it. He helped me with my issue and had me reschedule my eye exam with them for the next year so they can make sure everything was still okay with my issue. The next year comes and they have me see the optician, Dr Styn. I brought up the fact that I was there to follow-up on my issue the previous year. The assistant had no idea what I was talking about and didn't even bother to look into it until I kept pushing. When Dr. Styn came in, I brought it up with him too. He was dismissive of my concerns and ended up telling me that it was my own fault for having those issues because of my eye makeup! That's funny, because the previous year when I had it so bad I needed a steroid, I wasn't wearing makeup at ALL. We were still wearing masks at work and I wasn't really going elsewhere, so I just didn't bother. So tired of people in the medical field being dismissive of women when they have an issue. After the appointment, they automatically scheduled me for the next year. However, I called them a week later and cancelled it- and told the person on the phone that it was because of how dismissive Dr. Styn was. Yesterday and today I received an email and a text to "confirm" my appointment. That I cancelled a year ago. So, to sum this up: receptionist lost my chart and didn't notice I was sitting right in front of her for two hours. Receptionist (not necessarily the same one) did NOT cancel my appointment when I called a year ago as requested. Dr. Styn was completely dismissive of me. The only positive experience was the ophthalmologist I originally saw. He actually listened to me and examined me and knew that it was a case of something more than just "makeup". He listened to my needs and actually helped me. I am grateful for his assistance and wish I remembered his name.