I've been going to WNY Family Eye Care since 2019 and I will not go anywhere else. The eye doctors…read moreare thorough with their eye exams and treat you with the utmost respect. Additionally, the staff are super friendly and helpful. Heather and Keith are amazing. They truly care about your eye needs and will ensure you leave satisfied with whatever eye care needs you need.

We came here for my daughter's glasses, we were very happy with the selection and the time spent to…read morecheck as many pairs on as she needed. We set up an appointment to get an exam with the doctor a few days later. Everything about our experience here was positive! And she is so happy with her new glasses!

My whole family wears glasses and my kids have been going here to get glasses since they were in…read morethe second grade. They are now 18 and 14 and we still get great glasses here. Awesome staff!!! Keith always finds the most fun glasses for me, thank you Keith!!

From the owner: Eyecare with attention to personal service.read more

I was here two years ago and it was OK. I came back for an appointment and I just could not get…read morepast the dirty walls, the unbelievable smell of body odor all through the waiting room and the dirtiness of the carpet. Never mind the guy snoring loudly in the waiting room that no one seemed to want to address. I would stay away from this place at all cost. I've gone to low budget places, but this is lower than low.

I went for an eye exam, I was there 13 years ago, they kept sending cards in the mail on how my eye…read morehealth was important to them, those glasses I could see everything clear and that was a long time ago. I had the exam, then after they asked if I wanted computer glasses, but never explained I could only use them on a computer, as I left she even said not to wear them driving. I can't even see my wall mounted TV 3 feet away, so all I can use them with is close 2 feet max clear vision. But they bill insurance over 500 dollars for glasses you cant see out of clearly unless it is 2 feet away, well how is that a full optimal pair of glasses? They probably costed 25 dollars to make. I will be writing the insurance company. I am 55 you cant tell me you cant make a pair of glasses where I can see everything clearly all the time. These are merely just reading glasses and I was never given any printout of my vision results, no report at all, very poor customer service! They should be ashamed.

After waiting for weeks for an appointment, two hours in the waiting room, I was given 5 minutes of…read moreface time with the Dr. who answered a couple questions and then stormed off to write me a $2,700 prescription that my insurance would not cover. He was not open to alternatives and not very considerate in helping me understand why. Not helpful. Waste of time and money.

This was my first visit at this location, and my first check-up since 2018. (Oops!)…read more Upon my arrival, the receptionist checked all of my information, then asked me to fill out all my information on another page. Why duplicate work...? I didn't wait too terribly long to be called back. The assistant never introduced herself but got a pretty good medical history & began the process of my evaluation. After numbing drops, dilating drops, and the glaucoma test, I was directed to the exam room...where I sat, and sat, and sat, with the door open, and all of the staff chattering & laughing about former colleagues and whether or not they indulge in alcoholic beverages after a long week (or daily). Dr. Kreiger was nice enough, did the exam, told me my vision hadn't changed much, and put more numbing drops in my eyes before conducting the final test. I asked if they had dilating reversal drops and was supposed to be assured that it "wouldn't last long" and they "used the least amount of medicine possible". The numbing drops made my eyes feel fatigued & the dilation lasted for hours. (Now, the morning after, I've got a screaming headache, but it could be the change in weather, not necessarily all the work my eyes did yesterday, trying to return to normal...) I'll be interested to see how my kids fare at this location after the holidays...

Has a nice atmosphere with friendly people ... Ended up buying 2 sets of glasses nicer frames not…read moredesigner , with glass lenses that are photo gray transitional .. Had eye exam also ... 2nd set supposedly was 40% off ... all said and done was $590 for the pair and my insurance covered $170 of that .. my out of pocket was $420 .. I really am not sure whether they are the prescription , my old glasses I see clearer with ... After complaining was told to give it a few days for my eyes to adjust I agreed , seems too strong ! The big disappointment is that I mentioned to girl when initially buying that I would like a nice glass cases to go with these , tells me sure we will get you some nice glass holders .. I get the glass holders and this was what was handed to me , I complained and was given a clear plastic glass holder that I did not want .. this is a picture of the glass case holders I had gotten for 2 sets of glasses costing $600

Great Staff!!!!!! Doctor was very good and thorough! Highly Recommend, two glasses and an eye exam.read more

They do run a lot of people through this place every day, but It makes your visit really efficient…read more I've never waited to be seen for more than 5-10 min. I feel pretty good about the care I received there.

Would check less than 1. Saw 3 of their "Drs". Terrible outcome from mis diagnosis and botched…read moreprocedures. Run do not walk away from this practice

Went here today with my mother for an updated eye exam and new glasses! Located on the upstairs…read morefloor across from the yogurt place near Macys. We were greeted and taken right away. They have several types of eye exams, my mother and I got the additional retinol exam which was $39.99 extra. They had lots of frames to choose from designer and regular. My mom got some Coach frames and I got Michael Kors. I even got to get my new prescription ordered for my old Marc Jacob's glasses too! Shelby was extremely helpful popping out sunglasses lenses so we could try their frames and helping us decide. She was amazing! I certainly think I've found my new glasses location

they are so mean and slow the lady that do for me say that…read morethe lens is not in stock and i ask her do she have any lens still in stock and she say the blue uv i say okay i can pay extra to get it fast cuz i need it for school, later when she give me the receipt she say i have to wait 10 days like what is the point

this for the one on geneese in Cheektowaga. That new receptionist they have there is the worst! Her…read moreattitude and her customer service skills are VERY poor... That whole place is not the same any more. I been going there for years and now these new ppl is not it.

I had a great experience at this shop. First, they were very helpful regarding pricing- what my…read moreinsurance would pay and comparing their best promotions with my insurance to make sure I got the best price. They also clearly explained the pricing for the different sections of the store. They let me browse and try on glasses myself but also provided professional feedback regarding how the glasses looked and fit. Thanks to one employee's input, I was comfortable taking the leap from metal frame to plastic frame, a drastic change. Once I knew they had frames I liked, I scheduled an eye exam for the following week. Dr. Beyer was a pleasure to work with! I had gone so many places before this and the only other shop that had anything I liked wanted $800 for frames. This place saved me $700. Additionally, this is a woman-owned business and the employees are unionized. In fact, I heard about this place because my own union recommended it. It was hard for me to find the right place. My grandfather founded a chain of optical shops so until my uncle retired a few years ago, I never had to worry about glasses. I'll be back for my future glasses needs.

Admittedly, I'm not the biggest fan of going to optometrists or eyeglass stores for a plethora of…read morereasons, but I accompanied someone searching for a couple of pairs of glasses, and it wasn't too bad. We were walk-ins, and we were free to roam the place freely. I'm accustomed to being hounded by people eager to help without giving you time and space to explore on your own. Fortunately, the staff here both gave us space while remaining attentive and helpful when needed. They had a flash sale, and the salesman didn't talk out of both sides of his mouth when discussing it and how it could apply. He actually made sure we got the best deal with applying insurance and taking advantage of the deal out of pocket for another pair. Guaranteeing we got more bang for our buck. Their selection was okay. I've seen bigger and better, but it wasn't too bad, and they had some decent frames. The salesperson helped and explained which would work best based on what the wearer was looking for and made sure the arms were the right length. And praise the heavens, it didn't take too long either. In and out, with not much of a fuss. Just the way I like it. Hell, I'll even give them kudos for being the only establishment in that part of the plaza who shoveled and properly salted the walkway because walking down to the location after parking further down could have been an Olympic sport testing balance.

Horrible customer service and incredibly shady business practices. Tried to give me defective…read moreproduct and attempted to say they could be replaced as a one time courtesy having me use my warranty on the merchandise was defective. This is deceptive practices. I will be calling my corporate HR and VSP to file a formal complaint.

It's been quite some time since I had my eyes checked. Found out they accept my insurance and had…read moreno issues making an appointment that worked with my chaotic schedule. They checked my current lenses with ease and got me set up with some new glasses. Doc was friendly and polite and the woman who adjusted my new glasses was extremely polite and friendly. All around this was a very pleasant experience and if I need any new glasses I'll be keeping them in mind.

If you are not white Avoid, Avoid, Avoid I called for my children and was told that Medicaid was…read moreexcepted. Once I arrived I was told that they no longer except Medicaid. My kids need glasses and so I was willing to make the purchase. I was told that they had a package price, ok sounded good. I was directed to glasses that was not of my preference so I asked is there additional glasses well I could see the change and the expression on her face " like how can he afford anything else" don't get me wrong I am not always correct in my feelings but this time it was clear. So I said thank you and left.