I am grateful every single day for going to Thomas Turtle on Payne Ave in North Tonawanda.. I…read morethought I just needed new contacts, so I made an appointment, they got me an appointment 20 minutes after I called! I went to my appointment...and that's when my whole life changed! I found out I have MS!..All from going to Thomas Turtle!

The staff here was fantastic. Very safe. The eye doctor was amazing and really answered all my…read morequestions and helped adjust my prescription to the right one to fix my vision issues. 10/10 will be changing my yearly eye exam and visit to this place from now on.

I used to really love lens crafters because you could get your prescription glasses the same day. I…read morewas disappointed because the one I went to in galleria mall doesn't offer this service anymore. The workers have also changed. Not the same quality.. still ok but not like it was. The lady that works at the desk was super- she's been there for years one of the only originals left!

Stopped in for an eye exam and new glasses just before Christmas. Friendly fast service. Great…read moreselection of frames and I got my glasses back faster than expected! Would definitely come back.

Very helpful, patient and transparent when it comes to pricing options. They make going to the eye…read moredoctor an enjoyable experience.

Very clean office, staff was all very friendly, right on time for appointment and got me through…read morethe process very quickly. The Dr. answered all of my questions very thoroughly and it was a great experience for an eye exam for someone who does not do well with having things close to my eyes. They did have the option for an extra charge (insurance wouldn't cover it) to use a machine to take pictures of your eyes instead of being dilated which was a lifesaver! The seemed to have alot of options for glasses but luckily I did not need to purchase any!

Helene is an artistic master at knowing what frames and colors complement your face. She explains…read moreher reasoning relative to your facial features, hair and skin color and desired effect. I have been a customer for 25+ years and trust her emphatically!!!

Beautiful little place. Totally recommend coming, if you have the budget…read more Small place with a pretty solid selection of frames. Frame selection almost feels like a step back to the 1970's/80's with really 1-to-1 service. Frames were ready three days after purchase, and they looked great! Because they don't accept insurance, and it is more niche than generic, there is a sticker shock factor for the glasses. Still feels like a special experience, and price can be prohibitive...

This is by far the best Empire Vision location in the area. I went to the location on Union Rd. the…read moreday before and didn't have the best experience, I was half expecting the same thing to happen here but it didn't. The second my family and I walked in we were greeted by a friendly person working the desk, and Beverly, who helped prepare my new glasses was great. She even adjusted my old glasses for me even though they weren't from Empire Vision. Even though this location is much further than the others from me, I find it totally worth the drive.

I have been coming here for my last 4 or 5 exams. It's a nice clean shop and the staff are…read morepleasant. I have always been able to find a pair of glasses or two that I like. I do find the prices to be a bit more than some of the other places I check out, but they also do their best to squeeze every benefit out of my insurance as possible, so I take that as balancing out. There is nothing that really sets this shop apart for me, but it's perfectly fine to meet my needs.

I seem to have switch eye doctors often due to insurance reasons and Pearle Vision made my switch…read moreseamlessly. I got an appointment quickly, I found the facility nice and well-staffed. Everyone was nice and worked well as a team. I tried some different contacts as I have a touch of astigmatism, but I didn't like how they felt so we stuck with my usual (I can see a little better out of the other ones, but I can feel them in my eyes). I ordered my contacts. When I had trouble redeeming my Acuvue rewards from home, I called and the problem solved for me easily. I didn't buy eyeglasses this year but I will next year and I'll update my review regarding selection (that is if my new health insurance is accepted here which starts in 2025 lol stay tuned ...)

I was here with a friend of mine who has very bad vision due to surgery. She has been through many…read moredoctors. I was totally impressed with the amount of time and care that Dr Jeffrey Calhoun took with my friend. He has the patience of a saint. I was unaware of some of the visual tests he had performed were even available for her. He was polite, honest and soft spoken. He spoke to her, not at her. When she had to speak to the optician, Greg was stellar in his line of work with prisms as well as his mannerisms. Talk about knowing his stuff!!!! From the moment we walked in the door and greeted I had noticed a friendly and clean atmosphere. The wait time was minimal and the time spent on my friend was unmatched by any business I've ever visited. I wish I had known about him years ago. I'm adding my own extra star.

I took my mother who is in her 90's to see Dr. Calhoun because I heard he was a low vision…read morespecialist. This is our experience and need to say that your experience may differ. Mom has macular degeneration. Dr. Calhoun had nothing to offer. But what really prompted me to write this review is his total lack of class and empathy for the patient. The poor guy really didn't have much personality and wasn't really a nice guy. But, whatever if he can help. Yes, mom has trouble with her vision and that's why we were in his office. I asked if he felt her vision was going to get worse. Right in front of mom he shrugs his shoulders and says "She can't see anything anyway." Real class "doctor" to say something so crude in front of a lady in her 90s. I hate to contradict his statement, but I took her to a real low vision specialist. This gentleman told me that her retina still has good spots and that the brain looks for them. Well, Dr. Calhoun must have missed that class. So, if your mom needs a low visin specialist, take this guy off your list. He's rude and another doctor proved he really isn't all that good. If you have to go here, see Dr Schwach. I had to see him for a problem I was having & he got me in the same day. He explained everything, was a great guy and very good at helping out and putting me at ease. I would seriously recommend you stay away from Dr. Calhoun. He didn't seem to be that knowledgable and absolutely has no class. He should know better. Also, the office/front desk ladies aren't the most pleasant!!

Well, first of all I've been coming here since I was six years old for contacts and glasses and I…read morehave seen both of the doctors and they're both very professional and very nice today. I had to have a test done for glaucoma And I had Brooke help me out and I was very nervous because I'm young and didn't know what to expect and she was phenomenal. Very patient understanding and explained everything very well.

I completely forgot to update my past eye exam and glasses!…read more Dr. Myers completed my exam and explained his findings without too much medical jargon but respectful enough to include pertinent terms. I really look forward to our visits. Once I was done with Dr. Myers, I was able to get to the main shopping event...GLASSES! The selection here is very well curated and tailored towards their patients needs and current fashion trends. I met with Susan who as usual, knew exactly what looks good on me and led me through the inventory. We discussed high and low bridge and what suits my face-I didn't even know this was a thing. After my selections, I went over to Jonathan who always remembers me and of course, Tom and his candor made this one of the highlights of my year.

Came for a routine eye exam that was covered by my employers insurance. Had a small change to my…read morevision prescription. Bought new glasses from Bob and Kevin in the visionary. Overall a good experience!

Dr is way overbooked and had missed a major issue (retinal detachment). He got lazy and presumptive…read more- as did his staff. Multiple calls and phone conversations of my problem left me with continued decreasing vision and incorrect phone misdiagnosis. Then when I forced my way into an appointment - after I told him my eye was blind - he did find the issue he sent me to a hack specialist that was better at treating dogs. Terrible recommendation. I did my own research and easily found the best eye surgeon around. If you're having vision problems - don't go here. They do have a nice selection of eyeglasses

I've been a patient here for about 12 yrs. I'm so happy to tell everyone what a superb practice…read morethis is. Dr Murphy is very good at explaining everything and he makes sure that you can understand. my appointment today was again unhurried and the exam was thorough and comfortable. The whole staff is friendly and they act like they are on the same team. Make an appointment and see for yourself!

I really liked this provider at one time. I really tried not to give a bad review of Clarence Eye…read moreCenter and Dr Murphy but i could no longer hold off on this. When i first saw Dr Murphy he changed the way I see. I have an eye condition that causes me to see multiples. The solve for that is Scleral Lenses. They are very expensive and I got several pairs from Clarence Eye Center. For the first time in over 10 years, I was able to see clearly and only one of everything! He charges a $250 fitting fee for each eye, at least he did last time I last got lenses from him. This was to include the fitting fee for each eye including all scans to properly fit them as well as free follow ups for each eye to get the fit just right. The last pair I bought, on the last fitting, which should have been included, they billed my insurance for a routine eye exam. When i called to inquire they apologized but said they would not retract their claim from the insurance company. They offered me a "credit" for my next routine exam. I explained that I go to Fichte for routine eye exams and that I only see them for my lenses. They still refused to withdraw the claim. I could have at that point pushed to claim insurance fraud on them but since i just got resolved with my vision for what is usually a year or more i decided to not embarrass them with an insurance fraud claim. I figured that i would just find a new Scleral lense provider in the future even if I had to drive an hour to see them. Now, I am in the process of getting new lenses and my new provider reached out to them to get my records to get a baseline and not have to start from scratch and they have told my new provider that they cannot help them as they never did any scans of my eyes. That is a blatant lie since they needed to do the scans to fit me with the lenses. Moral of the story, Scleral Lenses are life changing, just don't go to Clarence Eye Center for them. Save yourself the headache and seek out a different provider.