I've been going to Thomas Turtle for a while now - whether it's for an eye exam or to get new contacts. They are friendly and make you feel comfortable when visiting. I just went for an eye exam today and it went smoothly. They don't say "Trust your eyes to the turtle" for nothing! Thomas Turtle has multiple locations in the Buffalo area - check them out online! read more

Thomas Turtle Opticians - Inside Thomas Turtle - Kenmore location - Optometrists Near Me - Kenmore, New York

I accidently stepped on my glasses, bending the frames and breaking the hinge springs. Although totally unrepairable, they replaced the frames free of charge as a courtesy although the warranty had expired. Friendly , professional and focused on customer satisfaction. I will go nowhere else. THANK YOU. read more

I saw Al and Sherry with frames I had purchased there recently. I had just fallen, and had broken the frames. They replaced them without charging me. I highly recommend Thomas Turtle. read more

Went to Thomas Turtle to get an eye exam and find a new pair of glasses before the end of the year. The doctor that did my exam was very helpful with my concerns and gave me suggestions without having to pay an arm and a leg for new glasses which was appreciated. The staff there is hit or miss - one can be very helpful and knowledgeable, the other can be extremely slow and not know what is covered. Thomas Turtle's frame selection is just okay and does not have a big selection especially when it comes to upcoming styles. Overall this establishment is good, just needs to do better in some areas. read more

I have been coming to this Thomas Turtle since I was a little girl. The service is always friendly and kind, and the Doctor makes it a point for the exam to be an efficient but personalized experience each and every time. The office staff is very friendly as well as honest while trying on frames, too. I personally do not always love the available frames in-stock, but I like that I have the option to buy frames elsewhere but bring them to TT to have my lenses and Rx put in for me. They are very accommodating for drop-in glasses adjustments, which is super helpful for someone like me who is often guilty of falling asleep in my glasses. I can't imagine going to another eye doctors office! read more

Last month, we needed to resolve a previously mis-diagnosed prescription for contacts (from a different dr's office) and get fitted for and order them. I can't think of the last time we encountered someone who so enthusiastically and expertly helped us like Charles did. After the doctor completed the exam, Charles went to great lengths to troubleshoot our issue and delivered a solution that was outside of the box. We appreciate his clear explanations of the options and his endeavor to help us reach our desired outcome. Everyone is always very courteous and professional when we visit, but this time it was a notch above terrific! Thanks, Charles-you are definitely in the right role :) read more

With my glasses suddenly broken and my curiosity spurring me towards trying one of the newly minted online glasses purveyors, I still needed an eye exam. I needed one quickly, efficiently, and at a reasonable cost. Calling from one place to another, I was told, "Yes, we could squeeze you in at such-and-such a time two weeks down the road," else, "We can see you tomorrow. The cost of the appointment is $95." Woaaaah! Until I called up Thomas Turtle. So this location presently offers eye exams thrice a week, Monday, Wednesday, and Friday. The office boasts two examination rooms, both of which are stocked with up-to-date equipment in as orderly and competent a fashion as any ophthalmologist's office (my parents were really, really worried when I was really little), optician's office, or et cetera I have ever visited (save this one place in Japan which blew my mind). The gentleman who examined me treated me with the detached civility of someone who spends all days seeing eye after eye full in the knowledge he might never see eye to eye with them ever again. But he certainly was competent and communicated to me the result of every action he took. So my prescription changed nary a bit in five years, it turns out. And it cost me $65 to learn that fact. (Without any insurance to mitigate any of the damage to my wallet. I imagine most others should fare much better.) Necessity aside, the speed and efficiency were worth it. Should I need an eye exam again in the Buffalo area, I wouldn't hesitate to board the 25 north to this Thomas Turtle. Per my review, I did not buy glasses here, but I did take some time to peruse their selections. Given that Thomas Turtle is still something of a small business despite now occupying multiple locations, I expected a quaint selection of slightly out-of-date frame offerings. But the frames match well the offerings of places like LensCrafters. Sufficiently stylish, else sufficiently bland. Inconspicuous in a positive way, I guess. None of the frames they offer say anything about the people wearing them. 5 stars for the eye exams 3 stars for frame selection 4 stars for service read more

Great optician and eyewear specialists. Very knowledgeable, inviting, and professional. Ive been going for many years. Im very pleased and wouldnt go anywhere else. I havent found a better or equal. read more

I have been a Lenscrafters customer for a while now because they are usually pretty cheap. About a year ago, I got a pair of glasses from them that was the greatest pair of glasses that I have ever owned in 30 years of wearing glasses. I lost them recently while on vacation. I tried to get the same pair, but they were discontinued. I wasn't even sure if I wanted a different pair, so I decided to stick with the broken pair I have with an older prescription, and keep looking. Today, I went to Thomas Turtle Opticians with a friend to help her look for a pair of glasses. While I was there, I decided to look around. They had some that were similar to my beloved lost pair, but they were children sized and did not fit my face. So, Carrie, the associate who was helping us, showed me some more pairs of glasses. She was extremely friendly and knowledgeable, and did a great job learning what it was I was looking for in a pair of glasses. In the end, she helped me pick out a pair that I was not as fond of as my beloved lost pair, but they did have a lot of features that I liked and seemed to fit me pretty well. Carrie also helped find my insurance despite the fact that I did not have my card with me and did not know my carrier. Thanks to her help, she was able to find that I had excellent coverage, and I was able to get a $500 pair of glasses (frames and lenses included) for $72. I was quite pleased with the experience, and I will definitely go back to them for my eyeglass and contact lens needs. I am even considering them for my future eye exams, as well. read more

After Screwing Up Both My daughters vision tests and prescibing them considerably weaker glasses I will never return ! Not to mention the price tag of $598.00 that was just for the two girls we spent well over a thousand !! We decided to try mid city opticians and I loved them ducked when I found our 4 sets of glasses at mid city for less than what we paid for 2 ... Thomas turtle is way over priced !! read more

I know this Yelp page is for the Delaware Ave location, but my comments are actually about the North Tonawanda location on Payne Avenue. I have been wearing glasses since I was 9 and have been to MANY optometrists in that time. I've gone to Thomas Turtle only twice but it will be the only one I go to now because it is the best that I have ever gone to. They are incredibly considerate about time. They take care of you in the most professional and friendly manner, but also very efficient. Apart from how great they were with me, they are great with each other. You can tell that they work like a team and that makes the experience there that much better. I grew up in North Tonawanda and I like knowing that there is a business in town where everyone is treated so nicely, down to the customer, and would like to see them continue to do well. read more

Just had the best customer service experience for eyeglasses. Had been to two other locations - the first hectic and confusing and the second borderline abusive. This location is very attractive out and in with gentle lighting and alcoves for browsing frames. Becky took charge and clarified my prescription with the doctor and my coverage with the insurance company. She also asked great questions and explained each step very clearly with a wonderful combination of professionalism and humor. read more