I was traveling and came here in a pinch with my eyeglasses and missing the case. They took care of…read moreme like I was family and I'm so grateful for them. I wouldn't recommend going anywhere else.

I had a ball picking out frames with exchangeable clips. Helene has a great eye and helped me find…read morean epic selection to fit my every mood. I know I'll be back for more!

Dr. Tock was amazing. I have been having eye exams for both contacts and glasses since I was 5…read moreyears old. I have never had a more in depth, understanding and relatable doctor all while being humorous and making the experience enjoyable. To no surprise I knew I was going to need new glasses, and the staff all around the board was beyond helpful. I normally do not enjoy looking for new glasses as I feel pressure from the staff to spend more of fancy frames and the high end lenses as a huge up charge. I was helped by all the staff, especially a younger woman at this location who made me feel like a friend, as we talked about school and life. I found the right frames and was then sat down to talk about the price and different lenses. All of the staff gave me feedback on the different lenses and what would be best for my very strong prescription. This young woman broke down the price and the difference from each upgraded type of lense. I normally feel Pressure but at one point she even asked "would you like me to Step away for a moment so you can think about it?". I immediately said no there's no need, as all along I knew they were trying to help me find the best for me, not so I would simply spend more. I will be recommending this store to anyone as I have never had a more pleasurable experience!

I used to really love lens crafters because you could get your prescription glasses the same day. I…read morewas disappointed because the one I went to in galleria mall doesn't offer this service anymore. The workers have also changed. Not the same quality.. still ok but not like it was. The lady that works at the desk was super- she's been there for years one of the only originals left!

These people wrote the book on customer service!! I purchased a new pair of glasses. I liked them…read morein the store but decided I hated them once I got home. I wore them only twice. I returned to the store with my concerns where we discussed my options. The representative was concerned that I was not wearing my new prescription and was very accommodating. I found a new pair of glasses that I love and will actually wear. I almost never give five stars. You really need to impress me. Businesses today have fallen into the "give me your money now leave" mentality. You will not find that here.

I am grateful every single day for going to Thomas Turtle on Payne Ave in North Tonawanda.. I…read morethought I just needed new contacts, so I made an appointment, they got me an appointment 20 minutes after I called! I went to my appointment...and that's when my whole life changed! I found out I have MS!..All from going to Thomas Turtle!

Came for a routine eye exam that was covered by my employers insurance. Had a small change to my…read morevision prescription. Bought new glasses from Bob and Kevin in the visionary. Overall a good experience!

Dr is way overbooked and had missed a major issue (retinal detachment). He got lazy and presumptive…read more- as did his staff. Multiple calls and phone conversations of my problem left me with continued decreasing vision and incorrect phone misdiagnosis. Then when I forced my way into an appointment - after I told him my eye was blind - he did find the issue he sent me to a hack specialist that was better at treating dogs. Terrible recommendation. I did my own research and easily found the best eye surgeon around. If you're having vision problems - don't go here. They do have a nice selection of eyeglasses

Overall a good experience. The staff was very kind but they were out of the frames I wanted. They…read moretold me they could have them in by the end of the week and delivered. They also had some really great specials so if you and some other people in your family have glasses or contacts go together-- you can definitely get a great deal. I will definitely come back when I am in need of another pair of glasses!

I have been coming here for my last 4 or 5 exams. It's a nice clean shop and the staff are…read morepleasant. I have always been able to find a pair of glasses or two that I like. I do find the prices to be a bit more than some of the other places I check out, but they also do their best to squeeze every benefit out of my insurance as possible, so I take that as balancing out. There is nothing that really sets this shop apart for me, but it's perfectly fine to meet my needs.

I switched to hear this year, was tired of my old place, service and quality was slipping. So those…read morewere two things I was really looking for coming here. They nailed both! Beautiful clean, well lit building. Was greeted upon entering. Was about 20 minutes early for my appointment, but soon as walked was greeted and a minute later Katie came out to do some pre testing. She was very nice, an testing went smoothly. Dr.Chaudhry was super thorough! I have worn glasses since I was about 1, and I don't ever recall having such a thorough exam. So thorough she found an issue I need to address with a Retina specialist! She took the time to explain the concerns, and proper treatment moving forward. Then there is Jason, he was the star of the visit. He was amazing in picking out frames, running cost through insurance, and just answering all questions and concerns we had! He was really a joy to work with! Very pleasant experience, glad took the plunge and switched!

When the maple road location closed I was a little concerned but I really like this one! It's very…read morebrightly lit, clean and has a nice waiting area as well. From reception to doctors, everyone was pleasant and professional and as always I was able to get a thorough exam.

I had a sty In my left eye…read moreI heaved a sigh But did not cry I saw my guy He said "Oh my!" and by and by got a script to try Why, oh why? Please, do not pry I'm very shy Now I must fly! My prose is wry My wit is dry But very soon That sty will die Dr. LaDota is the best! Got a same day appointment.

Dr. LaDota and everyone at the office are beyond amazing! He is such a friendly and caring doctor,…read moreand always knows what's best for me and my vision. The receptionist is very friendly and easy to talk to, and I have always had warm encounters going to the office. I have been a patient since the summer of 2021, and I highly recommend Dr. Ladota as your next eye doctor!

I had a routine eye exam with Dr. Sirkin. The staff was friendly and the technician who did my…read moreinitial exam was great. However, during my exam with Dr. Sirkin there was a few instances where she made me feel uncomfortable and I was in pain. I was having trouble keeping my eyes open during the eye pressure test. I told her I wanted to skip it and she kept insisting that I needed to do it. Then she wanted to put more numbing drops in my eyes and was holding my eye open with her two fingers. At this point I felt a sharp pain and told her that hurt but she would not back off which upset me. I again told her it hurt and that I thought it was her finger nail putting pressure on my skin. Needless to say when I patient says they are in pain or says no there should be no questions and the doctor should listen. Will never come back to this practice again.

No thanks to Covid-19 as Hubs was overdue for new glasses and an eye examination before the…read morepandemic, so now fully vaccinated, he set out to get fresh eyewear. Pre-Covid, I had been here once to get my glasses tightened and I found the place very clean, well-organized, and the staff friendly. I felt this was a good place for him to go. The call to make the appointment was super welcoming and easy. They also provided him with text updates of his upcoming appointment. When we arrived, there was hardly a wait as they were cognizant and respective of timeliness. He was impressed with the amount of new technology; gone are the days of the paper eye chart and eye drops to dilate your eyes - no more mindless waiting! It made the exam more thorough and precise. After the exam, it was time for the fun; picking out new frames! The staff was very helpful in selecting and opinionating on frames from a non-biased angle. After regular prescription glasses (including new sunglasses) were chosen, he was told they would be in and ready within 10-14 days. True to word, he got a call at the 10 day mark and then scheduled an appointment for sizing and pickup. This process was just as smooth; the staff make you feel very relaxed and comfortable that you're getting the best value overall, from beginning to end. If you love being a four-eyes, go check 'em out!

Very clean office, staff was all very friendly, right on time for appointment and got me through…read morethe process very quickly. The Dr. answered all of my questions very thoroughly and it was a great experience for an eye exam for someone who does not do well with having things close to my eyes. They did have the option for an extra charge (insurance wouldn't cover it) to use a machine to take pictures of your eyes instead of being dilated which was a lifesaver! The seemed to have alot of options for glasses but luckily I did not need to purchase any!

I've been a patient here for about 12 yrs. I'm so happy to tell everyone what a superb practice…read morethis is. Dr Murphy is very good at explaining everything and he makes sure that you can understand. my appointment today was again unhurried and the exam was thorough and comfortable. The whole staff is friendly and they act like they are on the same team. Make an appointment and see for yourself!

I really liked this provider at one time. I really tried not to give a bad review of Clarence Eye…read moreCenter and Dr Murphy but i could no longer hold off on this. When i first saw Dr Murphy he changed the way I see. I have an eye condition that causes me to see multiples. The solve for that is Scleral Lenses. They are very expensive and I got several pairs from Clarence Eye Center. For the first time in over 10 years, I was able to see clearly and only one of everything! He charges a $250 fitting fee for each eye, at least he did last time I last got lenses from him. This was to include the fitting fee for each eye including all scans to properly fit them as well as free follow ups for each eye to get the fit just right. The last pair I bought, on the last fitting, which should have been included, they billed my insurance for a routine eye exam. When i called to inquire they apologized but said they would not retract their claim from the insurance company. They offered me a "credit" for my next routine exam. I explained that I go to Fichte for routine eye exams and that I only see them for my lenses. They still refused to withdraw the claim. I could have at that point pushed to claim insurance fraud on them but since i just got resolved with my vision for what is usually a year or more i decided to not embarrass them with an insurance fraud claim. I figured that i would just find a new Scleral lense provider in the future even if I had to drive an hour to see them. Now, I am in the process of getting new lenses and my new provider reached out to them to get my records to get a baseline and not have to start from scratch and they have told my new provider that they cannot help them as they never did any scans of my eyes. That is a blatant lie since they needed to do the scans to fit me with the lenses. Moral of the story, Scleral Lenses are life changing, just don't go to Clarence Eye Center for them. Save yourself the headache and seek out a different provider.