Dr. Niles is wonderful but his office is a nightmare. Calls never returned and questions never…read moreanswered. My guess is that the staff never brings the questions to him and they answer. Beware of the worst run office in weatern,NY!!!!! Doris N

I had cataract surgery over 20 years ago. I went from 20/400 to 20/25 vision with no issues to this…read moreday. Not having special lenses for reading I somehow don't seem to need them. Wonderful surgeon.

I have been very pleased with all the Dr's at Pollack Eye Care. They are very patient and took the…read moretime to listen to my specific needs and then provide awesome service. My entire family comes here.

Melissa, Officer Mgr for Dr Pollack is the best admin that I have ever experienced. She help me…read moreresolve an outstanding issue with grace, tenacity, and professionalism. I am very much impressed with her attitude, response, and timeliness that she took with concern and attention to details of the issue. Great oriented start to the new year. Thanks, Melissa!

Oh yah DONT GO. You could prolly schedule an appointment somewhere else drive there get everything…read moredone. Drive back and I still wouldn't be done with my appointment

DO NOT GO HERE. Save yourself the aggravation and go somewhere else. They are completely…read moredisorganized. 7:15 appt arrived at 7am and no one was here. Doors opened at 7:30 and told patients aren't supposed to be scheduled before 8. Showed proof of text reminder and they also confirmed in the system. They did not review their schedule ahead of time and notify me. They also didn't notify me a referral would be needed by my doctor. The office manager seemed very unconcerned that I had now been there for an hour and a half and still no word on when I could be seen. Office Manager said person making appt said they told me what would be needed and I said how would they do that if they don't know which test was needed or what your hours of operation are? I never leave reviews like this as I figure waiting a bit is a part of doctors appointments but this was beyond ridiculous and the second time things were screwed up. They obviously need a better office manager. Save yourself the trouble.

My son was referred here for an injury he suffered playing hockey. I can't say enough about the…read moreprofessionalism in the level of care he received. Being an emergency end of day referral from Atwol, basically squeezed in on a Friday no less! Many tests, thorough exam and consultation. More tests, time taken to explain thise tests and what to expect. Just fantastic. Your eyes are precious and this was scary!!! I consider him being referred here a blessing. We are 3 visits in and he has many more in his future. I expect the experiences will be consistent. He has a long road ahead and the outcome is still uncertain until the healing is complete, but I feel he is in good hands with a physician who cares.

I see Dr Ram at Retina Consultants, for an ocular nevus. The entire clinical staff is top-notch. Dr…read moreRam is very patient, explains everything and always calms my fears. The only issue I have here is there is one person checking everyone in, and this is a very busy office. Paulette, I believe her name is, is the person in this role. She needs to stop loudly complaining about the "new computer system" and speed up her own processes. The long wait to check in is due to her need to kvetch to the other woman(who checks you out), and Paulette does it with every patient. Most of the people seen here are elderly, and if you arrive later in the day, they will be quite backed up. Plan accordingly. I love Dr Ram, and all of the clinical staff.

Came for a routine eye exam that was covered by my employers insurance. Had a small change to my…read morevision prescription. Bought new glasses from Bob and Kevin in the visionary. Overall a good experience!

Dr is way overbooked and had missed a major issue (retinal detachment). He got lazy and presumptive…read more- as did his staff. Multiple calls and phone conversations of my problem left me with continued decreasing vision and incorrect phone misdiagnosis. Then when I forced my way into an appointment - after I told him my eye was blind - he did find the issue he sent me to a hack specialist that was better at treating dogs. Terrible recommendation. I did my own research and easily found the best eye surgeon around. If you're having vision problems - don't go here. They do have a nice selection of eyeglasses

We had an appointment on the 26th of February 2024. I told her i was experiencing a lot of flashes…read moreand the wall around her was covered in floaters. She said that the appointment was for my right eye and i would have to make an appointment. She was taken back by the fact that we had to fly back from Florida because no one could be reach on the phone to re-up my prescriptions. When my wife begged her to look at my left eye she said going to Florida is not an emergency. She ignored my condition and sent us home. That evening my retina detached. I am now blind in my left eye.

From the owner: Ausra Selvadurai, M.D., is a retina and uveitis specialist in Williamsville, NY. Dr. Ausra is board…read morecertified and fellowship trained, and her dedication to research and high-quality co-management of uveitis and retinal disease make her are widely known and highly regarded throughout Williamsville and throughout Western New York. She, along with the rest the physicians at Buffalo Ophthalmology, don't want to just be known for their expertise, but also, their ability to create a great experience for every patient who visits our Northtowns location.

Went there for an eye exam Dr Fronczak was not very welcoming no smiles no good morning how are you…read morehad a bit of a stern/serious look on her face and a stern/serious attitude i didn't feel welcomed as a patient and she gave me the same prescription I already have thanks for nothing Dr Fronczak.

It's very difficult to change a first impression of a business but this office in Williamsville is…read morein need of a personnel change. The Receptionist is barely competent and has two speeds, Slow and Stop. She is overwhelmed by the simplest task. The "Tech" has got a very bad attitude and needs some more customer service training. The only thing good about my first visit was Dr. Fronczak. She's very nice, very professional and is in need of a new "support staff. Needless to say, that was first and last appointment.

After a visit for a annual eye exam, had an issue come up and I was given a referral to get…read moreappointment here. My eye exam was Saturday, I called this office Monday morning and had an appointment for Tuesday at 730 a.m. Was greeted as soon as walking in. The office was clean and spacious. Check in was easy and she was very friendly. Got taken back immediately for some pre testing before seeing the doctor. She was extremely nice, and explained everything she was going to do before doing it. I was seen by Dr. Ruff. I found him extremely professional, friendly, very knowledgeable. He took the time answer all my questions. He was very thorough in performing his testing, and again he explained everything prior to doing. He was gentle, can be scary seeing things poked in your eye ball. Hate that I had to be seen, but the experience was very good. I would highly recommend the office if ever in need. They also have an office in Orchard park!

Very gentle and caring. Love Dr Niles!! Very personable and professional. The whole staff is very…read morekind and efficient.

I have been seeing Dr. Lane for two years now and wanted to share my thoughts about this fine…read moredoctor. One of the things l most like, is she never rushes you. When she is with your all her focus is on you and the issues at hand. None of that talking to you while running out the door. Secondly, she doesn't over prescribe. And each medication is reviewed for effectiveness and dosage. But mostly l like her bed side manner. Extraordinary! So few doctors these days possess this extremely important part of patient care. Dr. Lane truly cares for her patients individually. I am so glad l found her and am in her practice. (Also, scheduling is a breeze and there is very little wait time before you're taken in.)