Came for a routine eye exam that was covered by my employers insurance. Had a small change to my…read morevision prescription. Bought new glasses from Bob and Kevin in the visionary. Overall a good experience!

Dr is way overbooked and had missed a major issue (retinal detachment). He got lazy and presumptive…read more- as did his staff. Multiple calls and phone conversations of my problem left me with continued decreasing vision and incorrect phone misdiagnosis. Then when I forced my way into an appointment - after I told him my eye was blind - he did find the issue he sent me to a hack specialist that was better at treating dogs. Terrible recommendation. I did my own research and easily found the best eye surgeon around. If you're having vision problems - don't go here. They do have a nice selection of eyeglasses

Dr. Niles is wonderful but his office is a nightmare. Calls never returned and questions never…read moreanswered. My guess is that the staff never brings the questions to him and they answer. Beware of the worst run office in weatern,NY!!!!! Doris N

I had cataract surgery over 20 years ago. I went from 20/400 to 20/25 vision with no issues to this…read moreday. Not having special lenses for reading I somehow don't seem to need them. Wonderful surgeon.

They didn't know how to correct my vision issue so they dropped me as a patient. Instead of trying…read moreto help me I guess it was just easier to deny me help with my problem.

From the owner: The mission of Visionary Ophthalmology and Cataract Care is to promote the ocular health of our…read morepatients. We strive to deliver our services efficiently, using the highest level of technology available to us, and seek to deliver our services with compassion and understanding.

Oh yah DONT GO. You could prolly schedule an appointment somewhere else drive there get everything…read moredone. Drive back and I still wouldn't be done with my appointment

DO NOT GO HERE. Save yourself the aggravation and go somewhere else. They are completely…read moredisorganized. 7:15 appt arrived at 7am and no one was here. Doors opened at 7:30 and told patients aren't supposed to be scheduled before 8. Showed proof of text reminder and they also confirmed in the system. They did not review their schedule ahead of time and notify me. They also didn't notify me a referral would be needed by my doctor. The office manager seemed very unconcerned that I had now been there for an hour and a half and still no word on when I could be seen. Office Manager said person making appt said they told me what would be needed and I said how would they do that if they don't know which test was needed or what your hours of operation are? I never leave reviews like this as I figure waiting a bit is a part of doctors appointments but this was beyond ridiculous and the second time things were screwed up. They obviously need a better office manager. Save yourself the trouble.

On Main near Harlem is a standalone building with this eye dr office inside. Parking is in the…read moreback and there is plenty of it. I was surprised the doors were not easier to open, especially given the average age I saw in the waiting room. The waits are pretty long here. A little surprising given they require you to be on time. Waiting room is reasonably comfortable and once you see dr it's a good appointment.

After a serious head injury that resulted in the loss of one eye and damage to the other, I was…read morereferred to this doctor. I traveled over 2 hours from my home in Corning. The wait was always very long, but when it came to my turn I was the most important person in the world to the doctor at that time. Never felt rushed. I had multiple surgeries with them over a couple years, and was never disappointed. I wasn't willing to compromise my remaining eyesight to be rushed through an appointment just to keep on schedule. It's been many years since I have needed their specialty of service, but I can't imagine that time has changed the way they do business.

Great customer service, would come back here again if I had to in a heart beat…read more Very prompt appointments and great with working with people

I've been wearing glasses since I was 9 years old and I'm glad I finally got LASIK. The procedure…read morewas no more than 10 mins, with some slight irritation later that day which I really just slept through. Next day I feel good as new WITH 20/20 VISION. Incredible. I highly recommend!

My son was referred here for an injury he suffered playing hockey. I can't say enough about the…read moreprofessionalism in the level of care he received. Being an emergency end of day referral from Atwol, basically squeezed in on a Friday no less! Many tests, thorough exam and consultation. More tests, time taken to explain thise tests and what to expect. Just fantastic. Your eyes are precious and this was scary!!! I consider him being referred here a blessing. We are 3 visits in and he has many more in his future. I expect the experiences will be consistent. He has a long road ahead and the outcome is still uncertain until the healing is complete, but I feel he is in good hands with a physician who cares.

I see Dr Ram at Retina Consultants, for an ocular nevus. The entire clinical staff is top-notch. Dr…read moreRam is very patient, explains everything and always calms my fears. The only issue I have here is there is one person checking everyone in, and this is a very busy office. Paulette, I believe her name is, is the person in this role. She needs to stop loudly complaining about the "new computer system" and speed up her own processes. The long wait to check in is due to her need to kvetch to the other woman(who checks you out), and Paulette does it with every patient. Most of the people seen here are elderly, and if you arrive later in the day, they will be quite backed up. Plan accordingly. I love Dr Ram, and all of the clinical staff.

I have been very pleased with all the Dr's at Pollack Eye Care. They are very patient and took the…read moretime to listen to my specific needs and then provide awesome service. My entire family comes here.

Melissa, Officer Mgr for Dr Pollack is the best admin that I have ever experienced. She help me…read moreresolve an outstanding issue with grace, tenacity, and professionalism. I am very much impressed with her attitude, response, and timeliness that she took with concern and attention to details of the issue. Great oriented start to the new year. Thanks, Melissa!

Dr Paul Lee performed emergency surgery on me for retina detachment. Faced with sudden loss of…read morevision was certainly disconcerting and Dr Lee diagnosed my detachment and presented options and risks in a most thorough and professional manner. I opted for immediate injection of a gas bubble in the affected eye. This was followed by 3 sessions of laser surgery needed to weld the retina back in place. It as not comfortable to remain still in an upright position for a month as instructed by the good doctor, but I am sure glad I did! After 6 weeks and 3 surgeries my vision is returning to normal. I am indebted to Dr Lee for his demeanor, expertise and skillful treatments. Thank you! Thank you! Thank you!!