I was here with a friend of mine who has very bad vision due to surgery. She has been through many…read moredoctors. I was totally impressed with the amount of time and care that Dr Jeffrey Calhoun took with my friend. He has the patience of a saint. I was unaware of some of the visual tests he had performed were even available for her. He was polite, honest and soft spoken. He spoke to her, not at her. When she had to speak to the optician, Greg was stellar in his line of work with prisms as well as his mannerisms. Talk about knowing his stuff!!!! From the moment we walked in the door and greeted I had noticed a friendly and clean atmosphere. The wait time was minimal and the time spent on my friend was unmatched by any business I've ever visited. I wish I had known about him years ago. I'm adding my own extra star.

I took my mother who is in her 90's to see Dr. Calhoun because I heard he was a low vision…read morespecialist. This is our experience and need to say that your experience may differ. Mom has macular degeneration. Dr. Calhoun had nothing to offer. But what really prompted me to write this review is his total lack of class and empathy for the patient. The poor guy really didn't have much personality and wasn't really a nice guy. But, whatever if he can help. Yes, mom has trouble with her vision and that's why we were in his office. I asked if he felt her vision was going to get worse. Right in front of mom he shrugs his shoulders and says "She can't see anything anyway." Real class "doctor" to say something so crude in front of a lady in her 90s. I hate to contradict his statement, but I took her to a real low vision specialist. This gentleman told me that her retina still has good spots and that the brain looks for them. Well, Dr. Calhoun must have missed that class. So, if your mom needs a low visin specialist, take this guy off your list. He's rude and another doctor proved he really isn't all that good. If you have to go here, see Dr Schwach. I had to see him for a problem I was having & he got me in the same day. He explained everything, was a great guy and very good at helping out and putting me at ease. I would seriously recommend you stay away from Dr. Calhoun. He didn't seem to be that knowledgable and absolutely has no class. He should know better. Also, the office/front desk ladies aren't the most pleasant!!

Dr. Tock was amazing. I have been having eye exams for both contacts and glasses since I was 5…read moreyears old. I have never had a more in depth, understanding and relatable doctor all while being humorous and making the experience enjoyable. To no surprise I knew I was going to need new glasses, and the staff all around the board was beyond helpful. I normally do not enjoy looking for new glasses as I feel pressure from the staff to spend more of fancy frames and the high end lenses as a huge up charge. I was helped by all the staff, especially a younger woman at this location who made me feel like a friend, as we talked about school and life. I found the right frames and was then sat down to talk about the price and different lenses. All of the staff gave me feedback on the different lenses and what would be best for my very strong prescription. This young woman broke down the price and the difference from each upgraded type of lense. I normally feel Pressure but at one point she even asked "would you like me to Step away for a moment so you can think about it?". I immediately said no there's no need, as all along I knew they were trying to help me find the best for me, not so I would simply spend more. I will be recommending this store to anyone as I have never had a more pleasurable experience!

Absolutely laughing stock. No one there was able to help me when I went in to get my eyes checked…read morefor my license renewal. The person who checked my eyes was barely understandable and rushed the whole process immediately suggesting surgery before even looking at my eyes. Then fills out the form that I needed barely legible and then I call to ask about how to spell her name and no one can understand any English or help me so now I have to go to a different doctor to try to get a new exam. I'm never coming back here.

Very clean office, staff was all very friendly, right on time for appointment and got me through…read morethe process very quickly. The Dr. answered all of my questions very thoroughly and it was a great experience for an eye exam for someone who does not do well with having things close to my eyes. They did have the option for an extra charge (insurance wouldn't cover it) to use a machine to take pictures of your eyes instead of being dilated which was a lifesaver! The seemed to have alot of options for glasses but luckily I did not need to purchase any!

Very helpful, patient and transparent when it comes to pricing options. They make going to the eye…read moredoctor an enjoyable experience.

Place is nearby, takes David Vision, my University's eye care plan, needed glasses (frames and make…read moredone by Davis Vision, the store is the front end of the service). Initial experience was superb. The young woman who took the measurements etc was one of the very good ones I had worked with in decades. When glasses came, I rec'd an email, picked up the glasses but this time the experience was poor. One lady promptly handed me the glasses. I had ordered transitional + progressive + high end glare protection (I have a serious glare issue). When asked if she checked if the transitional was done she replied yes. She did not bother to make sure the fit was good, saying as long as it is not falling off when you lower your head you should be fine. No attempt to make sure if the focus of the two lenses and the curvature of the glasses were correct. Well, I soon find out the transition was not done! Okay, Davis messed up! I return to have the glasses redone, but then once glasses got done no intimation comes! I called to check eventually as I had travel coming up. Yes they were done! I walk in, one other woman was getting checked out, 3 agents sitting in front of me, no one makes eye contact! No one asks why I was there! After being ignored for nearly 5-7 mins I found an elderly woman walked in and sought and got immediate help! I am asian. Rest were white. I felt strong racism in how I was treated, common in this era of America but unthinkable even in the deep south back from the 80s. When I spoke up eventually I was attended to without any apology of any sort. Glasses were again not fitted. But this time I had that very same inept woman from last time to check the transitional. She did and this time showed me. Never bothered to get the glasses fitted once again. Your service needs to get better if you wish to stay in business. You can't have a store which has one good front end person and the rest this crappy!!! Please learn to hire normal, polite, caring, decent people. The folks here seem like a species by themselves.

Save yourself. I scheduled an eye exam just as I have the last five times. I was aware that the…read morename had changed. When I arrived and got half way through the process they told me that the diabetic portion of my exam would have to be scheduled for another day. MONEY GRAB!!!!!! Staff seemed largely incompetent. Kept apologizing for the run around that they were giving me. I tried to update my lenses, using my existing frames and with a straight face they wanted over $600 per pair. I had two pairs. Shameful and pathetic. Please resist the temptation to give this place your business. Corporatization has turned it into a den of thieves. I felt bad for the staff. They were all very pleasant and only doing what the corporate over-lords are making them do. DANGER, DANGER, DANGER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!! This place should not even be allowed to do business. I will tell everyone I possibly can about how completely horrible this dump is.

Although Dr. Lee is a great doctor when he doesn't cancel his appointments. I have had five of my…read moreappointments canceled at the Niagara Falls Retina specialist office in the past year, usually because he's taking the day off and recently he's taking the week off. when they give you another appointment, it's usually months down the road, instead of fitting you in and moving other appointments around. I feel when you have a serious eye condition like AMD It should be watched closely. Not sure what's going on with him, but I finally had enough and scheduled with another doctor. Unless he has an illness of his own, I don't feel that his patients take priority over his own personal life.

Dr Paul Lee performed emergency surgery on me for retina detachment. Faced with sudden loss of…read morevision was certainly disconcerting and Dr Lee diagnosed my detachment and presented options and risks in a most thorough and professional manner. I opted for immediate injection of a gas bubble in the affected eye. This was followed by 3 sessions of laser surgery needed to weld the retina back in place. It as not comfortable to remain still in an upright position for a month as instructed by the good doctor, but I am sure glad I did! After 6 weeks and 3 surgeries my vision is returning to normal. I am indebted to Dr Lee for his demeanor, expertise and skillful treatments. Thank you! Thank you! Thank you!!

Dr. Niles is wonderful but his office is a nightmare. Calls never returned and questions never…read moreanswered. My guess is that the staff never brings the questions to him and they answer. Beware of the worst run office in weatern,NY!!!!! Doris N

I had cataract surgery over 20 years ago. I went from 20/400 to 20/25 vision with no issues to this…read moreday. Not having special lenses for reading I somehow don't seem to need them. Wonderful surgeon.

I've been a patient here for about 12 yrs. I'm so happy to tell everyone what a superb practice…read morethis is. Dr Murphy is very good at explaining everything and he makes sure that you can understand. my appointment today was again unhurried and the exam was thorough and comfortable. The whole staff is friendly and they act like they are on the same team. Make an appointment and see for yourself!

I really liked this provider at one time. I really tried not to give a bad review of Clarence Eye…read moreCenter and Dr Murphy but i could no longer hold off on this. When i first saw Dr Murphy he changed the way I see. I have an eye condition that causes me to see multiples. The solve for that is Scleral Lenses. They are very expensive and I got several pairs from Clarence Eye Center. For the first time in over 10 years, I was able to see clearly and only one of everything! He charges a $250 fitting fee for each eye, at least he did last time I last got lenses from him. This was to include the fitting fee for each eye including all scans to properly fit them as well as free follow ups for each eye to get the fit just right. The last pair I bought, on the last fitting, which should have been included, they billed my insurance for a routine eye exam. When i called to inquire they apologized but said they would not retract their claim from the insurance company. They offered me a "credit" for my next routine exam. I explained that I go to Fichte for routine eye exams and that I only see them for my lenses. They still refused to withdraw the claim. I could have at that point pushed to claim insurance fraud on them but since i just got resolved with my vision for what is usually a year or more i decided to not embarrass them with an insurance fraud claim. I figured that i would just find a new Scleral lense provider in the future even if I had to drive an hour to see them. Now, I am in the process of getting new lenses and my new provider reached out to them to get my records to get a baseline and not have to start from scratch and they have told my new provider that they cannot help them as they never did any scans of my eyes. That is a blatant lie since they needed to do the scans to fit me with the lenses. Moral of the story, Scleral Lenses are life changing, just don't go to Clarence Eye Center for them. Save yourself the headache and seek out a different provider.

Love Dr. Burstein! I normally go to his Kenmore Ave location but needed to come here because they…read morehave a machine that can take a picture of my eyes without dilating them. (I had an allergic reaction to dilation/numbing drops before) Dr. B is so nice and so accommodating. I love both offices. This office is a little newer and more modern looking than his Kenmore office. The staff are so friendly and very professional and polite, but also warm and crack some good jokes!

Great doctor and an amazing staff. Everyone here is very friendly and helpful. They really helped…read moremy four year old feel comfortable and happy while having to get glasses.

I called ahead and came into get my glasses adjusted. My elderly grandmother is a resident in…read moreassisted living and when I came into town I noticed she had NO NOSE PADS! Her nose was raw. Cori was very kinda in assisting me to get my grandmother's glasses fixed & cleaned up. I was having difficulty with my glasses falling off my face . Cori was very informative and did a fantastic job fixing mine as well. My youngest son is autistic so my glasses get knocked way too often. I was thrilled to get this taken care of before my 10 hr drive back to Virginia. Thank you so much

From the owner: By appointment only, please call! Buffalo Optical in Williamsville, NY, is one of the region's…read morepremier providers of eye care and eyewear. During comprehensive and pediatric eye exams, their experienced eye doctors offer dedicated attention and precise vision prescriptions to be used on their extensive collections of eyeglasses and contact lenses. Buffalo Optical brings to Williamsville, NY, and its surrounding communities access to great optometrists and incredible eyewear.