I. Love. This. Place…read more The first time I went here was a year ago when I lived in Southlands. I live in Denver now but I liked this place so much that I made the 30 minute drive to drive all the way back for my exam yesterday! The doctor is wonderful. It's a husband and wife team but both times I have seen the husband (I'm bad with names). He is so personable and they must have a little note in the computer because he asked me how nursing school was going and if I was almost done! The ladies working the glasses section are so helpful. Jacquie was helping me yesterday and she is very knowledgable about insurance and frames. She helped me pick awesome frames that were ever so slightly out of my boring comfort zone and I love them! I also had an old pair of Ray Ban sunglasses that I wanted to know if they could put prescription lenses in. They could! So yesterday I got new frames and prescription eyeglasses and prescriptions put in my favorite sunglasses! I mentioned off hand that I had class later that day so Jacquie told me it'd be about an hour for BOTH pairs of glasses. I shopped around the mall for only 40 minutes before I got a call saying both pairs were done and when I came in Jacquie asked if I'd be making it to class in time. I very much recommend this place, even if you have to drive a bit to get there. They have a great selection and great staff. I'll be coming back next year for sure! Thanks guys!!

I just left this location and would not recommend. I walked in and there were two ladies sitting in…read morethe middle. Not very welcoming. Apparently they were making a supplies order for white out, etc. I browsed frames for a good 10 minutes or more and not once did someone ask if I needed help or if I had questions. The older white heavyset lady with white hair asked a gentlemen if he needed help right when he walked in. The other middleaged heavyset lady with dark hair was too busy or in a rush to get to lunch. I walked out because you do not deserve my business if you can't acknowledge a potential customer. It's a freaking Lenscrafters not a Gucci store.

We have going here for years and have wonderful experiences! Truly appreciate Mattie and Shannon…read more Always courteous, smiles on their faces, positive, respectful, and always remember us year to year.

Unprofessional and unresponsive. I called initially to book an appointment with their FOVDR…read morespecialist and was told a technician would have to call me back. When I hadn't heard anything by the end of the day, I called back to follow up, only to be given the exact same response. Two days later, I still haven't received a call. They are gatekeeping care and ignoring follow-ups. If you have a specific vision need, don't waste your time waiting on them. I've already moved on and booked an appointment with a different specialist who was actually able to help me.

Dr. kristin is excellent. I wanted to try mono vision which requires a multi focal contact in one…read moreeye and a distance contact in the other. She spent lots of time with me to get the prescription just right and gave me a couple samples to try to see which one I liked the most. I feel like my case was pretty complicated and required someone patient and detail oriented and she really nailed it. Now I can see near and far with my contacts.

Over charged! They charged me for the $99 visit that they will bill the insurance company, just in…read morecase the insurance does not pay. Then I was told that there is a $59 "contact lense fitting fee" that is a Colorado State Law that they charge. ??? We were there for glasses not contacts!!!

Laneice in the optical is awesome!!! Super helpful and very nice!!! She went out of her way to give…read moreme every discount she could.

I had FSA funds to use so with my prescription in hand, I checked in to America's Best hoping to…read moreget computer glasses quick and at a reasonable price. The frame selection here is fashionable with a range of price points, but service is somewhat mediocre. It started off well......I was greeted promptly and allowed to browse, but once I had my selection, it took a while to get assistance (this being a Monday evening with only one other customer present). Once I did meet with a sales person, I placed my order and was was told my glasses would be ready in 10-14 days. Fast forward three weeks and I hadn't been contacted. When I called, they said my glasses were ready and that an automated system "should have" notified me, but I never received a call, vmail or email. Pickup was quick, but the staff were not friendly. I was fitted for my glasses than ushered out quickly as if my being there was an inconvenience. I guess (you) get what you pay for. Not that I was expecting white glove service but AB is a miss when it comes to service.

Chose the chain for the prices, will be loyal to the Southlands location for the excellent customer…read moreservice! I did experience a problem not typical for most customers. The entire team was outstanding. They listened and communicated different options for resolution. In today's world, employees are hard to come by in general, let alone knowledgeable, helpful employees, trust me! FIVE STARS for Southlands America's Best and an extra shout out to manager Leah who went above and beyond to listen, understand, and offer a variety of solutions. ~happy customer since 8/2024 darcy

Great staff that went out of their way to find me the best price package. Dr. Wehrenberg genuinely…read morecares about patients and makes you feel like you're the only patient he has.

I went in to have the screw adjusted, and they scratched my lens and denied it. In another…read moreinstance, I needed to have one of my glasses arms replaced that I purchased from them and they said they would only replace the whole frame for $150 and they would not order me a new arm unless I had the protection plan. Unfortunate, now I no longer want to shop at target.

I had a great visit Parker Vision Specialist, I would recommend them highly to friends…read more Dr Matt was really good and professional. The staff was really good and professional made picking out frames fun. Many thank you to my co-workers for recommending Parker Vision Specialist. Great choice. Thank you PVS!

Billing department is unprofessional and they don't know how to submit the code to the insurance…read morecompany..... I really like my son's eye doctors but they don't know how to do billing

Great customer experience! I went into this location with a pair of glasses that I didn't even buy…read morethere. My buddy sat on them and they were extremely bent and the arms were loose. I asked the young lady if she could help me out and get them back to new, and she did so in less than five minutes. AWESOME! When it is time for me to buy some new shades, guess where I am going. YUP! You guessed it..... SUNGLASS HUT!

Isabella at the southlands store in Colorado was absolutely amazing! She helped me find exactly…read morewhat I was looking for and her service was amazing!

Been going there for 3 or 4 years now but will not be going back. The service is fine, some staff…read morehave been better then others. My issue is with the poor products that they sell and then take no responsibility for. I have bought two new pairs of glasses from them now and the lenses are crap and bubble up and start to get blurry. With the first pair, I brought them in and the staffer acted like I didnt know how to clean glasses and accused me of wiping them on my clothes that caused the bubble. That is not the case; i have had glasses most of my life and know how to care for them. I actually use the cleaner and cloth they provide. The lenses are crap -- with spending that much money I expect them to last longer than a year or two. Never had this issue before.

This place sucks. Regardless if I pay for a warranty or not, if I have been given my sunglasses and…read morethe lens get scratches from the case that was provided and I get told there is nothing that can be done, I'm going to be upset. Only had the glasses no longer than 5-6 days and lenses already scratched up? Cool. Don't come here. Don't waste your money. If I could give 0 stars I would because 1 star is way too generous.

We love this office - Dr. Hankenson had been our doctor for over 20 years. He has the best 'chair'…read moreside manners. He remembers you and all your issues and family member. Please come here and support these guys

BE SURE TO READ THE OTHER 1 STAR REVIEWS HERE. Dr…read more Hankenson did the quickest eye exam i ever had. He had me look at the little red barn and read a few lines of letters. No dilation, no eye pressure test & none of the standard questions ODs use to assess serious issues. He seemed more interested in telling my husband and i all about his Colorado road trips. Then, Dr H retrieved a copy of my prescription from another room, came back and said "everything looks great!" No details. I am 53 and i feel like my vision has declined in the past 3 years. So, i asked Dr. H if he could use my glasses to compare how much my vision had changed. "Of course!" He took my glasses & disappeared, returned momentarily & announced, "it hasn't changed much at all!" Again, he provided no data & no details, which seemed odd. The entire exam took 10 minutes, max. On the way home, i had forgotten to ask for a prescription for Bimatoprost . left a message with the receptionist. (i was surprised that i had to explain what it is!) As so many other reviews have said, the office staff is totally incompetent. The message the receptionist took was that i needed a prescription for Prazapam - a medication prescribed for insomnia & anxiety! When Dr H returned my call, he was also confused about what it was i needed but seemed more interested scolding - yes, SCOLDING - me, accusing me of YELLING at his staff on the phone. What i suspect is that this OD accused me of yelling to deflect from his own incompetence. Scolding a patient is a sure way to get them to go somewhere else as they are about to realize that this OD is nothing but a silly quack.