I wish I didn't even to give it 1 star. The WORST eye experience I have ever had and I have been wearing glasses for 20+ years. Doctor Sowash (female) is extremely rude as is their retail supervisor Emily. Treat customers like garbage and their communication absolutely sucks. Save yourself the time and energy and go somewhere else. I will NEVER use them again. read more

I went in here thinking it was ok because my work is 2 minutes from Southlands, but I was wrong. The staff is very rude and uninterested in the client. I needed an eye exam because my vision has been getting more & more blurry. I set up an appointment & told them I don't get off until 4 but the guy insisted it was ok to still set the appointment at 4. I arrived at 4:05 and the doctor was already gone. The guy kept insisting that if you're 15 minutes late they treat you as a walk-in, but I was far from that. During that time they kept saying my insurance will barely cover anything so think about buying their in store deal. My insurance gives a $10 copay and up to $120 on lenses and $160 on lenses. This place charges $12 for a peripheral exam and $30 for an x ray of your eye. Lens Crafters does the peripheral for free & the x ray for $20. After waiting almost an hour for my eye exam the doctor never told me what was wrong afterwards, she just sent me on my way. The staff insisted my insurance only covers 20% of all costs so buy their deal, I wanted to go elsewhere but I gave in. With this place it was either you go really cheap or you pay extra for nice frames. They have generic frames for $120 & frames like guess ranging up to almost $300.So with their deal you can only get generic frames unless you want to pay a lot extra. Because the doctor never told me what she prescribed I didn't know what I was getting myself in to. In the end she prescribed progressive bifocals with a polarized lens. So what was supposed to be a $150 charge quickly changed to $300. They called about 4 days later and said I can go pick them up, but they failed to tell me they close at 6 on Saturdays. So I made it there at 5:50 and they were very rude and just gave me my glasses and sent me on my way. I told them they don't fit my face very well but they don't care. I am calling my insurance today to see what they recommend, because my glasses don't make my vision any better and make me very dizzy to the point I feel sick. Terrible place of business. read more

I called on a Saturday, wanting to get my exam re-done because the exam I had done the previous week at the downtown Denver location seemed not to have been correct in my right eye (left eye was perfect!). I gave the contacts a few days to make sure that it wasn't just me adjusting to them. Since it had only been a week, the nice young gentleman at this location assured me that they would have my file faxed over from the South Broadway location so I wouldn't have to drive so far, since I'm only 10 minutes from Southlands. And, I still had the written prescriptions and the receipt from the 1st of this month. I was also assured that I wouldn't have to pay for the exams all over again since the previous exam was done so recently. The appointment was made for the following Tuesday. So here I sit, on a cold, windy, and snowy day being told that "[they] don't have [my] history, so [I] would have to pay all over again." I genuinely give the one star because it was easy to get to. read more

Terrible customer service. Associates do not care about addressing problems, do not follow through, or follow up. Manager Brian seems disinterested, incapable of, and unsure how to resolve issues. Have been a loyal customer for years. In the last 6 months the quality of the glasses and the customer service has deteriorated to the point that I can no longer do business there nor would I recommend anyone else do business there. read more

I went here for an eyes exam for glasses, their service was great, they takes time to shows me around the glasses which meant alot to me. This is the place where i would love to bring my friends and family whoever need to have their eyes exam done. read more

Had to reschedule appointments by over 2weeks to wait for their one doctor to get certified with the insurance provider. Show up for the appointment to find out she still was certified. Cost $50 more per person. Then they were 30 minutes late. DR was rude and talked down to us. Honestly don't think we got the full insurance benefits because they wouldn't show me what the standard cost per item were. My older son had an appointment a week later. They were 45 minutes late. The dr was again rude and condescending. Spent most of the time trying to upsell him into a test he didn't need nor want. Harassed him that he didn't know the brand of contacts or the brand of saline solution he used. Told him some saline can "dry out" your contacts. He is a chemical engineer student...so he knew better. She just was horrible to work with, tries to scare you into things you don't need. And then refused to give him his prescription he paid for until he "tries out" the contacts for a week. He's been wearing contacts for years, so not a rookie at this. And this is the first time they have ever told him they have to order the contacts. Everyone else keeps them in stock. And his prescription didn't change from the prior year. Going to America's Best next year. read more

A huge THANK YOU to the manager Jeff Santarelli for coming to our rescue. At 5 PM on a Saturday, my husband broke his glasses frame and because his vision is so poor, we were desperate. Rather than return to the pretentious and overpriced store where we purchased his Transition trifocals, we ran to this store desperate for any help they could offer. Jeff found a frame which fit his specialized lenses! And he gave us a discount! This was such a pleasant experience I guarantee they will have our business from now on. read more

Non-stop problems Do not get glasses here, it has been one headache after another. From horrible customer service to a poor quality product this location has it all. My wife and I took advantage of the buy one get one deal they are offering and have regretted it ever since. At first everything was great and we were happy, then one pair of glasses had a broken side bracket within 3 days, (salesperson said it was normal to do that). Then the second pair had deep scratches in the frame so we brought them back to be replaced. They did not have them in stock and said it would take 2 weeks to get in, a week later we had to go in to fix another problem with the first pair (third problem within 10 days). Magically the other pair was in and nobody called to inform us. The "new" second pair had a broken lens. Finally we decided to get a refund for everything, it has been 2 weeks and the money has not been refunded yet. Every time we go in or call the people are rude and uncaring. The "general manager" is a liar and cannot complete the most simple of tasks! Take your money elsewhere and you won't have any problems. It would be great if some consolation was offered, but I doubt a big company would care enough. You have the power to change if they care, don't buy here!! read more

Get ready for a hard up sell. The eye exam itself went off without a hitch and was covered in full by my insurance (that didn't stop the eye wear salesman from trying to tack on a $50 sitting fee). I should have walked out at this point. Then it was time to sit down with the "salesman" to figure out the lens and glasses. Again, both were covered by my insurance, with the frame coverage up to $180. The salesman was adamant that the lenses need to have this coating, that type of cut and every other possible "enhancement" or else I would incur detrimental affects. So I wondered aloud, why are you selling ANY lens that would have such detrimental affects on your customer? The reality is, this salesman was dead set on selling me every possible upgrade in their system even though I was adamant that I wanted what my insurance would cover. When I realized I wasn't going to get out of there with a pair of glasses until I spent a minimum of $500, I just took my prescription and left. My insurance covers four members of my family and none of those benefits will be utilized at this establishment moving forward. read more